---
title: 'Software Engineer - Customer support at C3 AI'
canonical: 'https://feeny.ai/job/software-engineer-customer-support-c3-ai-bengaluru-npevnpbznyxs'
type: 'job'
last_seen: '2026-09-05'
---

# Software Engineer - Customer support at C3 AI

- **Company:** C3 AI
- **Location:** Bengaluru, India
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-05
- **Apply:** https://c3.ai/job-description/8760309002?gh_jid=8760309002

## Job description

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: [C3 AI](https://c3.ai/)

C3 AI is looking for a Software Engineer to join our support team in Bengaluru. You'll be a product expert who partners with customers to diagnose issues, set clear expectations on resolution, and ship the application or platform changes needed to fix them.

Responsibilities:

- Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.
- Perform debugging, troubleshooting, modifications and unit testing of applications and
- Assess and prioritize customer product change requests and validate in advance of customer
- The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.
- Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
- Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal
- Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.

Qualifications:

- Bachelor’s degree required; advanced degree
- 2+ years of experience (6+ for a Senior Engineer) in software application
- Software product support
- JavaScript and Python
- Proficient with test automation
- Proven experience in cross-organizational
- Proven ability to work effectively in a dynamic, fast-paced

Preferred Qualifications:

- Experience supporting or deploying enterprise-scale applications in production.
- Experience working in a customer-facing technical role (support, forward-deployed, or solutions/services engineering).
- Experience administering support and issue-tracking tooling such as Zendesk and Jira, including triggers, automations, and workflow configuration.

C3 AI provides a competitive compensation package and excellent benefits. C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

## About C3 AI

## Company Overview
- **One-liner**: C3 AI provides a leading Enterprise AI platform and a portfolio of over 40 turnkey AI applications to accelerate digital transformation for global organizations.
- **Entity Type**: Public (NYSE: AI)
- **Headquarters**: Redwood City, California, USA
- **Founded**: 2009
- **Founders**: Thomas M. Siebel

## Core Business
- **Primary industry/industries**: Enterprise AI Software, Artificial Intelligence, Machine Learning
- **Target customers**: B2B, serving large enterprises and government agencies across manufacturing, energy, financial services, defense & intelligence, healthcare, and the public sector.
- **Mission or purpose statement**: To solve previously unsolvable problems at massive scale by providing enterprise-scale AI applications that can be implemented in weeks and deliver meaningful economic value.

## Products & Services
- **C3 Agentic AI Platform**: An end-to-end platform for developing, deploying, and operating enterprise AI applications, supporting the full value chain with prebuilt, configurable applications for reliability, fraud detection, sensor network health, supply network optimization, energy management, anti-money laundering, and customer engagement. [c3.ai](https://c3.ai/)
- **C3 Generative AI**: Domain-specific applications that provide a unified knowledge source for the enterprise.
- **AI Application Suites**: Pre-built, industry-specific SaaS applications including AI CRM Suite, Asset Performance Suite, Defense & Intelligence Suite, Financial Services Suite, State & Local Government Suite, Supply Chain Suite, and Sustainability Suite. [c3.ai](https://c3.ai/)
- **C3 AI Ex Machina**: A no-code interface to design, develop, and deploy AI solutions and analytics. [c3.ai](https://c3.ai/)
- **C3 AI Studio**: A low-code interface to develop, deploy, and operate enterprise AI applications. [c3.ai](https://c3.ai/)
- **Deep Code Tools**: Access via Visual Studio, Jupyter Notebook, R, Python, and Scala. [c3.ai](https://c3.ai/)

## Market Standing
- **Valuation/Market Cap**: As of mid-2025, the market cap fluctuates; recent reports place it in the range of $2–$4 billion (publicly traded, value changes daily).
- **Key Metric (Revenue)**: For fiscal year 2024, C3 AI reported total revenue of approximately $310 million (public filing data).
- **Key Metric (Funding)**: N/A – Public company, no recent funding rounds.
- **Notable Investors/Partners**: Google Cloud (Partner of the Year), Microsoft, Amazon, Raytheon, FIS, Baker Hughes, and others. [c3.ai](https://c3.ai/company/)
- **Growth Signals**: Over 300 clients and partners including Shell, Bank of America, the U.S. Air Force, Koch Industries, Cargill, Nucor, and AMD. Named a Leader in the Forrester Wave for AI & ML Platforms (2022, 2024) and an IDC MarketScape Leader. [c3.ai](https://c3.ai/wp-content/uploads/2025/12/25_0917_C3_AI_Fact_Sheet.pdf)

## Competitive Advantages
- **Proven Track Record**: 15+ years of enterprise AI success and deployment at some of the world’s largest organizations. [c3.ai](https://c3.ai/)
- **Integrated Platform**: Offers a unified family of deep-code, low-code, and no-code tools, enabling rapid development and deployment across diverse use cases.
- **Pre-built Applications**: Over 40 turnkey AI applications designed for high-value use cases, reducing time-to-value for customers.
- **Strong Partner Ecosystem**: Deep integrations with major cloud providers (Google Cloud, Microsoft, AWS) and systems integrators, providing a robust go-to-market and delivery network.
- **Customer Base**: Trusted by over 300 clients, including highly regulated industries (defense, finance, energy), demonstrating reliability and security.

## Strategic Focus
- **Current priorities**: Expanding the C3 Agentic AI Platform and Generative AI offerings, deepening partnerships with cloud providers (especially Google Cloud), and extending into new verticals like healthcare and state/local government. Continued investment in its Guadalajara, Mexico engineering hub as a center for innovation. [c3.ai](https://c3.ai/careers/)
- **Growth direction**: Scaling from early adopters to broader enterprise adoption, with a focus on measurable ROI for customers and expanding the partner ecosystem for global reach.

## Why Work Here
- **Culture highlights**: Emphasizes a culture of curiosity, integrity, collective intelligence, and innovation. Described as a team-oriented environment where employees solve "previously unsolvable" problems. [c3.ai](https://c3.ai/careers/)
- **Remote/hybrid/office policy**: Offers a mix of on-site and remote roles. Major offices in Redwood City (HQ), Guadalajara (second-largest engineering hub), and others across the US, Europe, and Asia. [c3.ai](https://c3.ai/careers/)
- **Notable perks**:
    - **Equity**: Restricted stock units (RSUs) granted to all full-time employees.
    - **Education**: Full tuition coverage for a master’s degree in computer science from the University of Illinois; $25,000 cash bonus, 15% raise, and stock grant upon completion.
    - **Parental Leave**: Up to 10–12 weeks paid leave for mothers, 4 weeks for all parents.
    - **Time Off**: 15 days PTO (increasing with tenure) plus 10 paid holidays.
    - **Health**: Competitive medical, dental, and vision coverage; global health insurance for business travelers.
    - **Retirement**: 401K plan via Charles Schwab.
    - **Continuous Learning**: Monthly training sessions, weekly lunch-and-learns, and bonuses for completing online courses.
- **Engineering culture**: Strong focus on full-stack, scalable enterprise AI applications. Interns and early professionals receive mentorship, bonuses for self-learning, and support for professional development. [c3.ai](https://c3.ai/careers/)

## Sources
1. [c3.ai](https://c3.ai/)
2. [c3.ai - Company Page](https://c3.ai/company/)
3. [c3.ai - Careers Page](https://c3.ai/careers/)
4. [c3.ai - Fact Sheet (PDF)](https://c3.ai/wp-content/uploads/2025/12/25_0917_C3_AI_Fact_Sheet.pdf)
5. [LinkedIn - C3 AI](https://www.linkedin.com/company/c3-ai-enterprise-ai)

## Other roles at C3 AI

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- [Product Manager - C3 Generative AI](https://feeny.ai/job/product-manager-c3-generative-ai-c3-ai-redwood-city-california-p3v1q93k4txe) — Redwood City California, United States
- [Office Administrator](https://feeny.ai/job/office-administrator-c3-ai-guadalajara-jalisco-qqj0qb9bb28t) — Guadalajara Jalisco, Mexico
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