---
title: 'Software Engineer (E2) at Incident IQ'
canonical: 'https://feeny.ai/job/software-engineer-e2-incident-iq-alpharetta-m6w30xed54mt'
type: 'job'
last_seen: '2026-09-04'
---

# Software Engineer (E2) at Incident IQ

- **Company:** Incident IQ
- **Location:** Alpharetta, GA
- **Posted:** 2025-10-15
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/incidentiq/jobs/7498237003

## Job description

Company Overview:

About Us: Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose: Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission: Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Software Engineer II Overview:

We are seeking an experienced frontend engineer to join one of our teams building new features and enhancing our top-tier cloud-based SaaS application. Candidates will be joining a fully staffed feature team with around 6 Software Engineers, a Designer and Product Owner. The ideal candidate has experience developing web applications using modern React patterns, with some experience C# API development.

## What you’ll do

- Deliver user‑facing features in React + TypeScript across our web applications.
- Collaborate with design and backend teams to translate product ideas into accessible, high‑quality UIs
- Integrate with C# microservice REST APIs
- Contribute to component libraries/design systems and promote reuse across the experience layer
- Optimize for performance (code splitting, caching, lazy loading)
- Write automated tests (Jest, React Testing Library, Cypress)
- Participate in code reviews, propose improvements, and uphold code quality.
- Ship safely and often using GitHub Actions (CI/CD) and observability basics (logging/metrics).

## What you bring

- A minimum of 3 years of professional experience in web app development
- Proficiency in JavaScript/TypeScript, React, HTML, and CSS.
- Ability to design clean, modular, maintainable code using OOP, SOLID, and common patterns.
- Comfort with architectural concepts (e.g., MVC/MVVM, dependency injection) and modern app architecture.
- Practical API integration skills (REST; familiarity with auth flows, pagination, error handling).
- Working knowledge of SQL/relational concepts to reason about data and debug API‑driven issues.
- Strong debugging and profiling skills (Chrome/Edge DevTools, React DevTools) and an eye for performance.
- Clear communication, collaborative mindset, thoughtful prioritization, and attention to detail.
- Tooling fluency: Git/GitHub workflows; VS Code or Visual Studio.
- Exposure to micro-frontend design patterns
- Willingness and ability to quickly learn new technologies and adapt to changes in requirements or technology stack

## Nice to have

- C#/.NET familiarity (reading/writing service code, DTOs, DI, async patterns).
- Exposure to micro‑frontends and composition at scale.
- Experience helping migrate from Angular to React (coexistence, adapters, incremental rollout).
- Experience with runtime monitoring (e.g., Grafana, Sentry) and performance tooling (Lighthouse, Core Web Vitals).

What makes Incident IQ different:

- We facilitate whole-person growth where employees can develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone’s opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).

Incident IQ is an Equal Opportunity Employer

## About Incident IQ

## Company Overview
- **One-liner**: Incident IQ provides a SaaS workflow management platform built exclusively for K-12 school districts to unify IT, facilities, and operations.
- **Entity Type**: Private (growth-stage, no public funding rounds disclosed)
- **Headquarters**: Atlanta, Georgia, USA (with a second office in Alpharetta, GA)
- **Founded**: ~2015–2016 (pilot period began in 2015–2016, product launched at ISTE 2017)
- **Founders**: Not publicly listed (leadership includes CEO R.T. Collins, CTO Jason Martin, and others)

## Core Business
- **Primary industry**: K-12 education technology (EdTech)
- **Target customers**: B2B – K-12 school districts (IT, facilities, curriculum, and HR teams)
- **Mission**: “To help K-12 school districts break free from the friction of disconnected systems and clunky workflows – the kind that slows down administrative teams, blurs asset visibility, and leaves support requests in limbo.”

## Products & Services
- **Incident IQ Platform (unified operations)**: A single SaaS platform that connects help desk ticketing, asset lifecycle management, facilities work orders, HR workflows, and curriculum material management.
- **iiQ Help Desk**: AI-enhanced ticketing system with guided intake, automated routing, and knowledge base suggestions.
- **iiQ Assets**: Device and asset lifecycle tracking (Chromebooks, laptops, etc.) with bulk deployment, loaner pools, and repair history.
- **iiQ Facilities**: Work order management for maintenance, events, and approvals.
- **iiQ HR**: Staff support and HR request management.
- **iiQ Curriculum**: Instructional materials coordination and distribution.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Trusted by over 2,000 school districts across all 50 states, serving more than 14 million students and educators.
- **Notable Investors/Partners**: Not publicly listed in provided sources; integrations include SIS, MDM, SSO, and finance tools.
- **Growth Signals**: Rapid adoption since 2017; headcount of 212 US employees (as of Top Workplaces listing); recent hires include VP of Partnerships (remote); awarded Top Workplaces 2022 by Atlanta Journal Constitution.

## Competitive Advantages
- **Purpose-built for K-12**: Unlike generic IT service management tools, Incident IQ is designed exclusively for school district workflows, informed by former teachers and district staff.
- **Unified platform**: Combines IT, facilities, HR, and curriculum operations in one system, eliminating silos and manual data entry.
- **Deep integrations**: Native connections with SIS, MDM, SSO, and financial tools used by districts.
- **Compliance-ready**: Aligns with FERPA, COPPA, and SOC 2 standards.

## Strategic Focus
- Continue expanding district adoption and deepening product capabilities (AI-enhanced ticketing, interoperability).
- Scale the partner ecosystem (recently hiring VP of Partnerships).
- Maintain customer success focus with a dedicated Customer Success team.

## Why Work Here
- **Culture**: Emphasis on inclusiveness, transparency, collaboration, and integrity. Recognized as a Top Workplace in Atlanta.
- **Work model**: Hybrid – roles based at HQ (Atlanta) or North office (Alpharetta); some positions fully remote (e.g., VP, Partnerships).
- **Engineering culture**: Product leadership and customer success are core values; current openings include Senior Data Engineer and Software Engineer (E2).
- **Benefits**: Competitive salary, medical/dental/vision insurance, 401k match, paid time off.
- **Growth trajectory**: Fast-growing company serving a mission-critical need in education, offering opportunity to make a tangible impact on students’ learning environment.

## Sources
1. [incidentiq.com - About](https://www.incidentiq.com/about-us)
2. [incidentiq.com - Careers](https://www.incidentiq.com/careers)
3. [incidentiq.com - Homepage](https://www.incidentiq.com/)
4. [greenhouse.io - Jobs at Incident IQ](https://job-boards.greenhouse.io/incidentiq)
5. [topworkplaces.com - Incident IQ](https://topworkplaces.com/company/incident-iq/)

## Other roles at Incident IQ

- [Product Owner](https://feeny.ai/job/product-owner-incident-iq-alpharetta-82fpf0wpnk3d) — Alpharetta, GA
- [Implementation Specialist](https://feeny.ai/job/implementation-specialist-incident-iq-atlanta-qff19n2dpbsy) — Atlanta, GA
- [Sr. Account Executive](https://feeny.ai/job/sr-account-executive-incident-iq-incident-iq-hq-atlanta-k7vskpm3b1zh) — Incident Iq Hq Atlanta, OR
- [Site Reliability Engineer](https://feeny.ai/job/site-reliability-engineer-incident-iq-remote-eg8ej0f32qb1)
- [AI DevEx Engineer](https://feeny.ai/job/ai-devex-engineer-incident-iq-alpharetta-sqs41gqe5kxq) — Alpharetta, GA
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-incident-iq-incident-iq-hq-atlanta-99ck38jrhase) — Incident Iq Hq Atlanta, OR