---
title: 'Software Engineer, Full Stack (Early Career) at Kustomer'
canonical: 'https://feeny.ai/job/software-engineer-full-stack-early-career-kustomer-united-states-new-york-ny-ztjdn21j5nkb'
type: 'job'
last_seen: '2026-09-15'
---

# Software Engineer, Full Stack (Early Career) at Kustomer

- **Company:** Kustomer
- **Location:** United States / New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/kustomer/4037272a-7fd3-4040-906b-47fde875a817

## Job description

## About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.

In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.

## About the Role

Kustomer is hiring a Full Stack Software Engineer to join our Engineering team. In this role, you'll work as part of a Pod: a 3–5 person team that picks up a high-priority initiative, ramps quickly, ships end-to-end, and moves on to the next one. You'll be a capable, adaptable engineer who can walk into any part of the codebase, understand it, and make it better. You'll ship new capabilities, improve performance, and contribute to the evolution of our architecture using technologies like Node.js, React, Golang, and AWS, collaborating closely with your squad leader and teammates across engineering, product, and design. AI is a core part of how we build. You'll use AI tools daily to move faster and raise the bar on what you ship. You'll also help build AI-powered product capabilities that meaningfully improve the customer experience. We're looking for engineers with strong technical judgment, a high bar for craft, and real curiosity about how systems, product, and AI intersect. You take initiative, thrive in ambiguous problem spaces, and own your work end to end, from design through production. Not because someone's tracking it, but because you genuinely care about what you're building. If you want your work to directly shape the product and the team around you, we'd love to hear from you.

What You'll Do:

- Ship full-stack features as part of a Pod, working alongside senior engineers using technologies like Node.js, React, Golang, MongoDB, ElasticSearch, and AWS
- Build and maintain APIs, and learn how to integrate with external services and databases the right way, with an eye toward data integrity and security
- Build front-end interfaces with growing attention to user experience, responsiveness, and accessibility
- Get exposure to AI-powered feature development and start contributing to it as your skills grow
- Work closely with product managers and more senior engineers to understand requirements, and start forming your own opinions on design and UX along the way
- Write unit and integration tests, and build the habit of testing thoroughly from the start of your career
- Participate in code reviews, both giving and receiving feedback, as a core part of how you grow
- Share in production support responsibilities on a rotating basis, including on-call and bug triage, so you learn what it really takes to run software in the real world
- Explore new AI tools and full-stack techniques, and bring what you learn back to the team
- Ramp up on unfamiliar parts of the codebase using AI tooling, documentation, and the people around you, and get comfortable asking questions early and often

Your qualifications:

- A Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent hands-on experience through projects, internships, or bootcamps
- A genuine passion for software craft – this might show up as personal projects, open source contributions, hackathons, or just a track record of building things because you wanted to see if you could
- Solid fundamentals in data structures, algorithms, and how systems actually work under the hood – you don't need to be an expert yet, but you should be curious and eager to go deeper
- Comfort with both frontend and backend work, or a strong foundation in one with real interest in learning the other
- Some hands-on experience with modern AI developer tools, such as Cursor or Claude Code, or a strong interest in building a real working practice around them
- The instinct to read the README, trace the code, ask sharp questions, and start contributing quickly, even in unfamiliar territory
- A mindset of ownership. You care about what you ship, not just about closing the ticket
- Your application will stand out if you have:
- Personal projects or coursework involving AI or ML-powered features, even at a prototype level
- Any exposure to third-party AI APIs or frameworks (e.g., OpenAI, Anthropic, LangChain, or vector databases like Pinecone)
- A GitHub profile that shows real curiosity: side projects, contributions to open source, or code you built just because you wanted to learn something
- A demonstrated love of learning new tools and techniques, and a habit of sharing what you find with others

HIPAA Compliance All roles at Kustomer may involve handling sensitive personal data.

## Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

[Candidate Privacy Notice](https://www.kustomer.com/privacy/candidate-statement/) As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information. Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.

## About Kustomer

## Company Overview
- **One-liner**: Kustomer is an AI-powered customer service CRM platform that helps brands deliver faster, personalized support at scale.
- **Entity Type**: Private (subsidiary of Meta; $263.5M total funding as of last round)
- **Headquarters**: New York, New York, United States (also maintains offices in Short Hills, New Jersey)
- **Founded**: 2015
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Customer Service Software / CRM / AI-powered Customer Experience Platform
- **Target customers**: B2B, Enterprise, SMB — brands that need omnichannel customer support and automation
- **Mission or purpose statement**: Empowering brands to put customers at the center of every interaction by unifying customer data, conversations, and AI-powered workflows [linkedin.com](https://www.linkedin.com/company/kustomer)

## Products & Services
- **Kustomer Platform** (SaaS): AI-native customer experience platform with omnichannel messaging, a unified customer view, intelligent routing, AI assistants, and AI-native reporting. Designed to help teams deliver faster, more personal support and drive revenue growth. [kustomer.com](https://www.kustomer.com/)
- **Kustomer Architect** (Service/Consulting): Launched in May 2026, this offering helps brands design outcome-driven customer experience strategies, combining AI workflows, human expertise, and business context [cbinsights.com](https://www.cbinsights.com/company/kustomer).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by Meta in 2020 for ~$1B; current valuation unknown)
- **Key Metric**: Annual Revenue $53M (2025 estimate) | Total Funding $263.5M across 9 rounds (latest: Unattributed VC - II in 2025) [linkedin.com](https://www.linkedin.com/company/kustomer) [cbinsights.com](https://www.cbinsights.com/company/kustomer)
- **Notable Investors/Partners**: Boldstart Ventures, Battery Ventures, Redpoint Ventures, Norwest Venture Partners, Tiger Global Management, Meta (parent company) [cbinsights.com](https://www.cbinsights.com/company/kustomer)
- **Growth Signals**: 203 employees (+6.1% YoY); named as a Challenger in Gartner’s Magic Quadrant for the CRM Customer Engagement Center; launched Kustomer Architect in May 2026; product rating 4.6/5.0 from 551 reviews [linkedin.com](https://www.linkedin.com/company/kustomer) [cbinsights.com](https://www.cbinsights.com/company/kustomer)

## Competitive Advantages
- **AI-native platform**: Built from the ground up for customer service, not a legacy CRM with AI bolted on.
- **Unified data & workflows**: Single customer view across all channels, reducing context switching.
- **Outcome-focused approach**: Kustomer Architect helps brands tie CX improvements directly to revenue and retention.
- **Meta ecosystem**: Deep integration with Meta’s messaging and advertising platforms.
- **Proven scalability**: Used by leading brands; high product satisfaction (4.6/5.0).

## Strategic Focus
- Expanding AI capabilities (automations, assistants, reporting) to drive business outcomes for customers.
- Helping brands move from cost-center support to revenue-driving customer experience.
- Recent product launch (Kustomer Architect) indicates a consulting-led growth strategy.

## Why Work Here
- **Culture & Ratings**: 3.5/5.0 overall on Glassdoor (138 reviews), with Work-Life 3.7, Compensation 3.5, Culture 3.5, Career 3.1 [linkedin.com](https://www.linkedin.com/company/kustomer)
- **Work Environment**: 5 offices in the U.S. (New York HQ, Short Hills), likely hybrid; operates in 6 countries (UK, Spain, Portugal, Israel, Nigeria).
- **Engineering Focus**: Heavy investment in AI — senior roles open for Full Stack, AI DevX, AI Automations, and Back End AI engineers. Technical team makes up ~19% of the workforce.
- **Notable Perks**: Not explicitly listed, but the company is a well-funded subsidiary of Meta with a strong product and growth trajectory.

## Sources
1. [kustomer.com](https://www.kustomer.com/)
2. [kustomer.com/careers](https://www.kustomer.com/careers/)
3. [cbinsights.com](https://www.cbinsights.com/company/kustomer)
4. [kustomer.com/about-us](https://www.kustomer.com/about-us/)
5. [linkedin.com](https://www.linkedin.com/company/kustomer)

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