---
title: 'Software Engineer at Harmony'
canonical: 'https://feeny.ai/job/software-engineer-harmony-israel-dypvrcnjwz11'
type: 'job'
last_seen: '2026-10-26'
---

# Software Engineer at Harmony

- **Company:** Harmony
- **Location:** Israel
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-24
- **Last confirmed live:** 2026-10-26
- **Apply:** https://jobs.ashbyhq.com/harmony/3dd3bbaf-376a-47fd-a775-91ee03a764b3

## Job description

## About Harmony

Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.

We're looking for a senior engineer who is genuinely hungry - someone who takes ownership of outcomes (not just tasks), and holds themselves to a high bar because they care, not because they're told to. You'll work directly with product managers and customers to understand hard problems, and then go build elegant, lasting solutions end-to-end.

## What You’ll Do

- Lead major projects end-to-end - take full ownership of significant features and initiatives from technical design through production, coordinating across frontend, backend, and infrastructure as needed.
- Build full-stack, production-grade software - contribute across the entire stack with high craft: clean APIs, performant frontends, reliable services, and thoughtful data models.
- Collaborate deeply with Product - work closely with product managers to understand customer problems, challenge requirements constructively, and translate product goals into excellent technical outcomes.
- Design and build agentic systems - contribute to the core of what Harmony does: designing multi-step AI agents, integrating LLMs into product workflows, and pushing the frontier of what autonomous service resolution can do.
- Use AI as a force multiplier - apply AI tooling throughout your workflow: code generation, test coverage, documentation, exploration, and debugging. We expect our engineers to be significantly more productive because of how they use AI.
- Ship with operational awareness - take responsibility for what you build in production: instrument your services, monitor their behavior, and act when something's wrong.
- Stay close to customers - engage with customer feedback, support escalations, and real-world usage to ground your technical decisions in actual impact.

## What We’re Looking For

Required Qualifications

- 6+ years of software engineering experience, with a track record of leading and delivering complex projects in production B2B SaaS environments.
- Strong full-stack capabilities - you're comfortable owning frontend, backend & Ops.
- Solid experience building microservices-based architectures on Kubernetes and AWS, with an understanding of operational concerns (reliability, scalability, cost) not just functionality.
- A high ownership mentality.
- Strong collaboration skills: you communicate clearly with engineers and non-engineers alike, give and receive direct feedback well, and make the people around you better.
- Deeply self-directed and intellectually curious - you take initiative, navigate ambiguity, and learn fast without needing detailed instruction.
- Hands-on experience building agentic or AI-native products - LLM integration, agent orchestration, tool use, RAG, and evals.

## Preferred Qualifications

- Active engagement with the AI/agent space beyond work: you follow the research, experiment with new models and frameworks, and form real opinions about what's useful and what isn't.
- Experience in early-stage startups where you contributed to foundational architecture and engineering culture, not just feature development.
- Comfort with the full operational picture: you've been on-call, you've debugged production incidents, and you take observability seriously as a first-class engineering concern.

Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.

## About Harmony

## Company Overview
- **One-liner**: AI-first enterprise service management platform that runs itself, automating IT, HR, and other service operations with intelligent agents.
- **Entity Type**: Private (funding stage not publicly disclosed)
- **Headquarters**: New York, New York, United States
- **Founded**: 2025
- **Founders**: Nitzan Shapira (Co-Founder & CEO), Ran Ribenzaft (Co-Founder & CTO)

## Core Business
- **Primary industry**: Enterprise Service Management (ITSM), IT Operations, AI Agents
- **Target customers**: Enterprise IT teams, HR departments, and internal service desks (B2B)
- **Mission / purpose statement**: “Enterprise Service Management that Runs Itself”

## Products & Services
- **Harmony Platform (AI Help Desk)**: An intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents. Includes automated ticketing, knowledge base generation, asset management, software renewal management, and workflow automation. Integrates with Slack, Microsoft Teams, and existing ITSM tools.
- **Harmony AI Agents**: Pre-built and customizable agents that autonomously resolve service requests (e.g., IT, HR), manage assets, detect shadow IT, and handle onboarding/offboarding.
- **Harmony Asset Management**: Track hardware, software licenses, and contract renewals with automated lifecycle management.
- **Harmony Knowledge Base**: Automatically generated from resolved tickets, continuously filling knowledge gaps.
- **AWS Marketplace Listing**: Available as a seller on AWS Marketplace for easy procurement.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Headcount of 35 employees (as of mid-2026) with +9.3% monthly growth; 4,633 LinkedIn followers growing +13.8% monthly
- **Notable Investors / Partners**: Presence on AWS Marketplace; reseller partnership with YHM (UK); teams include alumni from YL Ventures, Vine Ventures (notable VC connections, but explicit investment not confirmed)
- **Growth Signals**: UK debut at the Service Desk and IT Support Show (SITS) in May 2026; launched Renewal Management feature; rapidly hiring across product, engineering, AI, and legal roles; company uses its own platform (“Harmony runs on Harmony”)

## Competitive Advantages
- **Agentic AI‑first approach**: Goes beyond traditional ITSM by proactively resolving issues before users report them.
- **Autonomous operations**: Automates knowledge creation, ticket routing, asset lifecycle, and approvals — reducing manual work.
- **Hybrid integration**: Works alongside existing ITSM tools (ServiceNow, Jira, etc.) or as a full system of record, lowering switching barriers.
- **Out‑of‑the‑box workflows**: Pre‑built for common IT tasks (onboarding/offboarding, password resets, shadow IT detection) that can be customized.

## Strategic Focus
- Expand from IT to other enterprise service domains (HR, facilities, finance)
- Scale global presence through channel partners (e.g., YHM in the UK) and cloud marketplaces (AWS)
- Deepen AI agent capabilities and proactive detection
- Continue building out the product team (recently hired a VP Product, Head of AI, and Data Scientist)

## Why Work Here
- **Culture**: Fast‑growing, AI‑first startup with a strong technical team (many from Cisco, Microsoft, Epsagon, Yotpo). Emphasis on autonomy and “building the future of service management.”
- **Remote / Hybrid / Office**: Headquarters in New York (NYC) with significant engineering presence in Tel Aviv, Israel. Likely hybrid/remote‑friendly (roles listed on Ashby include remote positions).
- **Notable aspects**: Opportunity to shape a product still in its early stage; high ownership and impact; collaborative cross‑functional environment (engineering, product, AI, sales).

## Sources
1. [harmony.io](https://harmony.io/)
2. [LinkedIn Company Profile](https://www.linkedin.com/company/harmonyio)
3. [GitHub Organization](https://github.com/harmonyso)
4. [AWS Marketplace Seller Profile](https://aws.amazon.com/marketplace/seller-profile?id=seller-ewmsrdpzlvoeu)
5. [Harmony Jobs Page](https://jobs.ashbyhq.com/harmony)

## Other roles at Harmony

- [Director of Revenue Operations](https://feeny.ai/job/director-of-revenue-operations-harmony-new-york-gha9bre15shd) — New York, NY
- [Support Engineer - New York](https://feeny.ai/job/support-engineer-new-york-harmony-new-york-gtyz8bqhfvv2) — New York, NY
- [Field Marketing Manager](https://feeny.ai/job/field-marketing-manager-harmony-new-york-2pt2rkfqwv1k) — New York, NY
- [Solutions Engineer (Pre-Sales) - Tel Aviv](https://feeny.ai/job/solutions-engineer-pre-sales-tel-aviv-harmony-israel-s4kz6pjtmbxj) — Israel
- [AI-First Marketing Generalist & Agent Manager](https://feeny.ai/job/ai-first-marketing-generalist-agent-manager-harmony-new-york-8jdgpnexjmbn) — New York, NY
- [Talent Acquisition Partner](https://feeny.ai/job/talent-acquisition-partner-harmony-new-york-bysb21wjppdz) — New York, NY
- [Account Executive  - Central Region US (Remote)](https://feeny.ai/job/account-executive-central-region-us-remote-harmony-united-states-ffrs08m714b9) — United States
- [Account Executive  - New York (HQ)](https://feeny.ai/job/account-executive-new-york-hq-harmony-new-york-vtm6n7xcr94p) — New York, NY
- [Account Executive  - East Region US (Remote)](https://feeny.ai/job/account-executive-east-region-us-remote-harmony-united-states-sk1zc3a48cy9) — United States
- [Account Executive  - SF Bay Area (Remote)](https://feeny.ai/job/account-executive-sf-bay-area-remote-harmony-united-states-an5187hxges1) — United States