---
title: 'Software Engineer II, AI at RapidSOS'
canonical: 'https://feeny.ai/job/software-engineer-ii-ai-rapidsos-europe-c747dxeb98qr'
type: 'job'
last_seen: '2026-10-26'
---

# Software Engineer II, AI at RapidSOS

- **Company:** RapidSOS
- **Location:** Europe
- **Work type:** remote
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-10-26
- **Apply:** https://job-boards.greenhouse.io/rapidsos/jobs/5238049007

## Job description

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of trust and safety, pioneering, urgency, and purpose over pride, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact.

RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for emergency response. It harnesses artificial and human intelligence to fuse life-saving data from the world’s largest safety network, which includes over 700M+ connected devices and 200+ global technology companies. This intelligence is delivered to 23,000+ federal, state, and local agencies, serving one million first responders. RapidSOS has supported over one billion emergencies in 16 countries, powering RapidSOS HARMONY, the first purpose-built AI for public safety, designed to save critical time by automatically detecting emergencies, unifying real-time data and video streams, and coordinating a faster, more effective response. Learn more at [www.RapidSOS.com](http://www.rapidsos.com).

What this role is about: Our Voice AI team is building the next generation of intelligent safety technology. We build AI agents that triage incoming alerts in seconds, relieve the burden on emergency telecommunicators by handling non-emergency calls, and provide real-time translation between callers and call-takers. As an AI Engineer on this team, you’ll own core capabilities end to end—from model behavior and backend architecture to evaluation tooling. Every improvement you ship shaves seconds off a response, and in an emergency, seconds are what save lives.

What you’ll do:

- End-to-end product delivery: Own Voice AI agent(s) capabilities from problem discovery and rapid experimentation through architecture, implementation, testing, deployment, and measurement of impact across the real-time agent, APIs, web application, and cloud infrastructure.
- Improve conversational quality: Improve the caller experience—including latency, turn-taking, barge-in, speech recognition, multilingual behavior, protocol adherence, and transfers—using production evidence and reproducible experiments.
- Safety and reliability: Design fail-safe behaviors, strengthen service resilience and observability, and respond to production issues through contributing factors  analysis, mitigation, and prevention.
- Evaluation and continuous improvement: Build and use automated evaluations, call-replay tools, production metrics, and controlled traffic trials to identify regressions, quantify trade-offs, and improve model and system behavior.
- Work across the full stack, from Python backend and AI model behavior to the React/TypeScript UI that customers and operators use to configure and monitor their AI agents.
- Use AI tools daily to move faster on code, testing, call analysis, and incident triage, while keeping full ownership of architecture, safety boundaries, and production decisions.

What we’re looking for in our ideal candidate:

- 2-3+ years of back-end or full-stack engineering experience shipping production software end to end, with hands-on experience building AI/LLM applications and solid fundamentals in distributed systems, APIs, and operational reliability
- Real-time voice, streaming media, or conversational agent experience is a strong plus
- Strong Python proficiency, including async programming, with the flexibility to work full-stack, including our TypeScript/React frontend (prior experience with it a plus or open to learning)
- Ability to evaluate non-deterministic AI behavior using datasets, automated metrics, qualitative call review, controlled experiments, and clear statistical reasoning
- A genuine bias for action, balanced with care: a self-starter who moves fast with an ownership mindset, states intent rather than asks for permission, and doesn't cut corners on a safety-sensitive system
- Product-minded problem solving: able to turn ambiguous problems into simple solutions, make evidence-based trade-offs, and own the outcome rather than only the implementation
- Clear written and verbal communication along with a collaborative streak that raises the whole team's velocity
- Genuinely AI-forward: fluent with AI-assisted coding, always looking for new ways to use AI to work faster, and pushing the envelope with fresh ideas on how we can do better as a team
- Willingness to join a weekly on-call rotation and travel 1-2 times per quarter for in-person team gatherings (mostly within Europe)

What we offer:

- The chance to work with a passionate team on solving one of the largest challenges globally
- Competitive salary and benefits and equity participation
- A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/

#LI-Remote RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.

## About RapidSOS

## Company Overview
- **One-liner**: RapidSOS is the leading public safety AI company that connects data from over 700 million devices and 200+ global enterprises to first responders and security teams, providing mission-critical intelligence for faster, smarter emergency response.
- **Entity Type**: Private (Late Stage; Total Raised: $446.3M)
- **Headquarters**: New York, New York, United States
- **Founded**: 2012
- **Founders**: Michael Martin (CEO)

## Core Business
- **Primary industry/industries**: Public Safety Technology, AI-powered Emergency Response, Software-as-a-Service (SaaS) for 911 dispatch, Enterprise Safety, Healthcare, Law Enforcement
- **Target customers**: 911 Centers (Public Safety Answering Points), Law Enforcement, Fire/EMS, State Governments, Schools, Healthcare Systems, and Large Enterprises (corporate security, industrial safety).
- **Mission or purpose statement**: To use technology to build a safer, stronger future and together work to save lives.

## Products & Services
- **RapidSOS HARMONY AI**: The first purpose-built AI engine for public safety, informed by over one billion emergencies. Automates the detection of emergencies, unifies real-time data and video streams, and coordinates response. Key features include Real-Time Interoperability (sharing live call intelligence across jurisdictions), instant language translation, and interagency chat.
- **RapidSOS Safety Network**: The world’s largest safety network, connecting over 700 million devices (from Apple, Google, Samsung, Uber, etc.) directly to 911 and first responder systems.
- **RapidSOS Enterprise Connect**: Bridges the gap between corporate safety systems (panic buttons, cameras, alarms) and public safety agencies, providing first responders with pre-arrival intelligence.
- **RapidSOS for Healthcare**: Connects clinicians, patients, and medical devices directly to the safety network in emergencies.
- **RapidSOS for Schools**: Integrates school safety infrastructure and alerts with first responder systems.
- **CLOUD Connect**: A unified digital platform for 911 centers to receive and manage data from the Safety Network.

## Market Standing
- **Valuation/Total Funding**: Has raised **$446.3M** in total funding.
- **Key Metric** (Private): **1 Billion+** emergencies supported by the platform.
- **Key Metric** (Adoption): Trusted by agencies and enterprises safeguarding **over 99% of the US population**; used by **22,000+** federal, state, and local agencies, serving over **one million** first responders.
- **Notable Investors/Partners**: Insight Partners, Apax Digital, Manhattan Venture Partners, Alumni Ventures, and angel investor Jeremy Renner. Technology partners include Apple, Google, Samsung, Uber, and Lyft.
- **Growth Signals**: Launched "Real-Time Interoperability" powered by HARMONY AI in January 2026, solving a critical decades-old problem for 911 centers. The company is in an "exciting phase of growth" according to its careers page, and it supports major events like the Super Bowl and World Cup.

## Competitive Advantages
- **Massive Data Moat**: Operates the world’s largest safety network, connecting more devices and agencies than any competitor, creating a powerful data advantage that fuels its AI models.
- **Deep Public Sector Integration**: Already embedded in the dispatch workflows of over 22,000 agencies, making it extremely difficult for competitors to displace.
- **Proven Mission-Critical Reliability**: Has supported over one billion emergencies in a dozen countries, demonstrating scalability and reliability at the highest stakes.
- **Purpose-Built AI (HARMONY AI)**: Unlike generalist AI models, HARMONY is trained specifically on public safety data (10% error rate in data during outages, etc.), built in co-development with first responders.

## Strategic Focus
- **Scaling AI Capabilities**: Aggressively rolling out HARMONY AI features like Real-Time Interoperability to solve major pain points in cross-jurisdictional call handling and language translation.
- **Expanding Enterprise & Healthcare**: Growing the "Enterprise Connect" segment to bring the same intelligence to corporate security teams and the healthcare sector.
- **Global Expansion**: Supporting emergencies in a dozen countries with ambitions to expand the network internationally, particularly for large-scale events.

## Why Work Here
- **Culture & Mission**: Driven by a strong mission to save lives. The company describes itself as "mission-driven, ambitious, and inclusive." Core values include "Elevating Purpose," "Inventing Tomorrow," and "Delivering with Urgency."
- **Work Model**: Flexible, remote-friendly policy. Positions listed for New York City, Boston, and fully remote (US-based) roles.
- **Notable Perks**:
  - **Equity Program**: All full-time employees are eligible for stock options.
  - **Parental Leave**: 12 weeks of paid parental leave.
  - **Lifelong Learning**: Annual L&D stipend for professional development.
  - **Desk Stipend**: One-time $300 home office setup stipend.
  - **Real Balance**: Flexible PTO plus dedicated company-wide "Recharge Weeks" twice a year.
  - **Whole Wellness**: Comprehensive medical, dental, and vision plans.
- **Engineering Culture**: Focus on high-load, real-time systems (site reliability, backend engineering). Primary tech stacks involve building and scaling the AI and data infrastructure.

## Sources
1. [rapidsos.com](https://rapidsos.com)
2. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/rapidsos)
3. [rapidsos.com/careers](https://rapidsos.com/careers/)
4. [cbinsights.com](https://www.cbinsights.com/company/rapidsos)
5. [linkedin.com](https://www.linkedin.com/company/rapidsos)

## Other roles at RapidSOS

- [FP&A Manager](https://feeny.ai/job/fp-a-manager-rapidsos-remote-k3hphm21h13n)
- [Senior Corporate Development & Strategy Associate](https://feeny.ai/job/senior-corporate-development-strategy-associate-rapidsos-new-york-4spbe3nqk5s0) — New York, NY
- [Join our Technical Talent Community](https://feeny.ai/job/join-our-technical-talent-community-rapidsos-united-states-112vxp4zgawp) — United States
- [Join our Public Sector Talent Community](https://feeny.ai/job/join-our-public-sector-talent-community-rapidsos-united-states-axsh0x3c032r) — United States
- [Join our Go-To-Market Talent Community](https://feeny.ai/job/join-our-go-to-market-talent-community-rapidsos-united-states-xs6pmdjgt63n) — United States
- [Join our Business Talent Community](https://feeny.ai/job/join-our-business-talent-community-rapidsos-united-states-f06jd40ws1h1) — United States