---
title: 'Software Engineer II - Fulfillments Team at Extend'
canonical: 'https://feeny.ai/job/software-engineer-ii-fulfillments-team-extend-remote-k05q4c7kx8pt'
type: 'job'
last_seen: '2026-10-19'
---

# Software Engineer II - Fulfillments Team at Extend

- **Company:** Extend
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/extend/jobs/6224705004

## Job description

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role:

We are looking for an exceptional Software Engineer II to join the Extend Fulfillments team, a core pillar driving our company's growth and customer satisfaction. This role offers a unique opportunity to build impactful software used by some of the largest ECommerce and Brick and Mortar merchants in the industry, and directly influencing how our merchants make their customers whole.

You’ll partner closely with cross-functional teams in product, design, operations, delivery and the broader engineering organization - contributing significantly to a culture of innovation, continuous improvement, and excellence.

What You’ll Do:

- Build and ship features across all aspects of fulfillment and servicing, including refunds, replacements, reverse logistics, and more, taking on ambiguous problems with growing independence.
- Own features end to end, from design through building, deployment, release, and monitoring.
- Deliver scalable, event-driven, AI-native applications that elevate the customer experience.
- Build single-page applications, partnering with design on UX and owning client and server state management to ship polished, high-quality apps.
- Work with senior engineers and platform teams on system design, raising risks and tradeoffs early.
- Build, test, and monitor AI/agentic features in production, with clear attention to quality and safety.
- Use AI developer tooling daily to ship more, and share the habits that make it effective with your team.
- Spot and propose proactive investments (refactors, observability, upgrades) and deliver them in the areas you own.
- Communicate clearly with product, design, solutions, and other engineering teams so your work lines up with business goals.

What We’re Looking For:

- 4+ years of full-stack experience
- Hands-on experience building production systems on AWS, including serverless
- Demonstrated experience shipping AI/LLM features to production
- A solid grasp of API design, versioning, idempotency, and backwards compatibility — and why they matter where events drive money movement or fulfillment
- A track record of owning features end to end and working through ambiguous problems with limited direction
- Experience building production single-page applications with modern state management, and a habit of working closely with designers to turn UX into quality software.
- Sound data modeling skills and a working understanding of context engineering for agentic features
- Daily fluency with AI developer tooling and a habit of sharing what works with teammates
- Willingness to raise concerns early and push back with data
- Clear communication across product, business stakeholders, designers, support, and engineers
- Ability to form clear opinions and advocate for them

Expected Pay Range: $140,000 - $160,000 per year salaried*

*The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.

Extend does not provide immigration-related sponsorship for this role. Life at Extend:

- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.

[Extend CCPA HR Notice](https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing)

## About Extend

## Company Overview
- **One-liner**: Extend provides API-first product and shipping protection technology that helps brands turn post-purchase customer data into real-time intelligence to reduce fraud, protect margins, and increase loyalty.
- **Entity Type**: Private (Series C, backed by strategic investors)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Not explicitly listed in the provided data, but Joe Moss is listed as Founder and CPO on LinkedIn.

## Core Business
- **Primary industry/industries**: Fintech / Insurtech (product protection, shipping protection, warranty services)
- **Target customers**: B2B – e-commerce merchants, manufacturers, and retailers (SMB to Enterprise)
- **Mission or purpose statement**: “Protect what people love” – reviving the product protection industry with modern, API-first technology.

## Products & Services
- **Shipping Protection**: Embedded protection for shipments, offering zero cost to merchants and pure profit from plan sales.
- **Product Protection & Extended Warranties**: API-first protection solutions for a wide range of products (apparel, beauty, furniture, electronics, etc.).
- **Returns & Exchange Optimization**: Dynamic policies that reduce abuse and improve customer experience.
- **Fraud & Risk Analytics**: Real-time shopper analysis and claim automation to contain support costs and fraud.

## Market Standing
- **Valuation**: Exceeding $1.5 billion (as per LinkedIn, likely from Series C round in 2021).
- **Key Metric**: Total funding of $320.4M (Series C led by SoftBank Vision Fund for $260M, plus earlier rounds).
- **Annual Revenue**: $15.7M (LinkedIn estimate; note: company may not disclose exact ARR).
- **Notable Investors/Partners**: SoftBank, PayPal, AMEX, Nationwide, Meritech Capital Partners, GreatPoint Ventures.
- **Growth Signals**: 
  - 1,200+ merchant partners including Peloton, Tonal, Casper, Sonos, Michaels, Ashley Furniture, Oura.
  - Headcount grew 7.8% YoY to 211 employees.
  - Acquired Aon Warranty Solutions (EXTEND WARRANTY SERVICES LIMITED and EXTEND SERVICES LIMITED).
  - Launched in 2022 (likely new product lines or expansion).

## Competitive Advantages
- **API-first embedded platform** that seamlessly integrates with existing e-commerce systems.
- **Real-time data intelligence** to differentiate customers by value and risk, enabling dynamic policies.
- **Zero-cost model** for merchants – revenue generated from protection plan sales.
- **Strategic backing** from major financial and insurance players (SoftBank, PayPal, AMEX, Nationwide).
- **Strong customer outcomes**: +61% average lift in customer LTV, +46% in average order value, +5% incremental revenue.

## Strategic Focus
- Continue expanding merchant partnerships and product categories (apparel, beauty, furniture, fine jewelry, etc.).
- Deepen AI/ML capabilities for fraud detection and personalized customer experiences (open roles for Senior Machine Learning Data Scientist, Manager, Machine Learning).
- Scale operations globally (presence in Canada, Philippines, Lebanon) and grow the remote-first workforce.
- Integrate recent acquisitions to enhance warranty and protection services.

## Why Work Here
- **Culture**: “Win together,” “Embrace transparency, earn trust,” “Control your own destiny,” “Think big, drive change,” “Wow every customer.”
- **Workplace**: Remote & hybrid options; hub in San Francisco. Flexible vacation policy, paid company holidays.
- **Benefits**: Comprehensive medical, dental, vision; 401(k) program; competitive salary and stock options; paid parental leave; LinkedIn Learning subscriptions; Employee Resource Groups.
- **Engineering culture**: Emphasis on ownership, collaboration, and using technology to modernize a legacy industry. Open roles across Data Engineering, Product Engineering, Machine Learning, Security, and Developer Experience.
- **Growth**: Fast-growing startup with strong financial backing and a clear mission – opportunity to make a significant impact.

## Sources
1. [extend.com/careers](https://www.extend.com/careers)
2. [extend.com/life-at-extend](https://www.extend.com/life-at-extend)
3. [extend.com](https://www.extend.com/)
4. [job-boards.greenhouse.io/extend](https://job-boards.greenhouse.io/extend)
5. [linkedin.com/company/helloextend](https://www.linkedin.com/company/helloextend)

## Other roles at Extend

- [Senior Analyst, Client Insights](https://feeny.ai/job/senior-analyst-client-insights-extend-united-states-m8ae48p6njwm) — United States
- [Director of Revenue Operations](https://feeny.ai/job/director-of-revenue-operations-extend-san-francisco-byrmst5vgvcm) — San Francisco, CA
- [Senior Data Platform Engineer, Enterprise Merchant Integrations](https://feeny.ai/job/senior-data-platform-engineer-enterprise-merchant-integrations-extend-remote-bg8jqk038gxd)
- [Manager, Analytics Engineering](https://feeny.ai/job/manager-analytics-engineering-extend-remote-fkfje9wx3c10)
- [Account Manager, Enterprise Growth Strategy](https://feeny.ai/job/account-manager-enterprise-growth-strategy-extend-united-states-6h8x3z5a1nmv) — United States
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