--- title: 'Software Engineer II at Talkdesk' canonical: 'https://feeny.ai/job/software-engineer-ii-talkdesk-portugal-eg61et1mm21r' type: 'job' last_seen: '2026-10-16' --- # Software Engineer II at Talkdesk - **Company:** Talkdesk - **Location:** Portugal - **Work type:** hybrid - **Posted:** 2026-10-06 - **Last confirmed live:** 2026-10-16 - **Apply:** https://job-boards.greenhouse.io/talkdesk2/jobs/8184763 ## Job description Duties and Responsibilities: - Work Environment: The profile highlights the requirement of working independently in a remote setting while being a part of small teams. Effective communication with coworkers and stakeholders is emphasized, which is crucial for remote collaboration. - Product Development: The main responsibility is to contribute to the development of a high-quality product that is competitive in the market. This involves implementing a scalable, stable, and user-friendly product capable of accommodating the company's growth. - Collaboration: The profile stresses collaboration with experienced software engineers in various stages of Talkdesk product development. It also mentions collaboration with support engineers and customer support representatives to enhance usability and address technical issues. - Agile Environment: The job requires proficiency in working within an agile software engineering environment. This involves adhering to practices like source code control, release cycles, testing, and continuous deployment. - Technical Problem Solving: The role emphasizes the challenge of solving complex technical problems on a daily basis, which offers immediate visibility into the impact of your work and its value to customers. Qualifications: - Software Engineering Background: Candidates are expected to have a background in software engineering, along with experience in object-oriented programming (OO) and test-driven development (TDD). - Flexibility: The job requires the willingness and flexibility to switch between backend and frontend development challenges. This adaptability is valuable for a holistic understanding of the product. - Programming Skills: Strong programming skills are emphasized, with a focus on producing quality code that is maintainable, efficient, reliable, and secure. - Learning Orientation: The profile highlights the need for candidates to be open to learning new technologies and technical approaches in application development. This reflects the dynamic nature of the role. - Language Skills: Good written and spoken English is listed as a requirement, likely due to the remote and collaborative nature of the work. Nice To Have: - Technology Familiarity: Familiarity with specific technologies like Git, Kotlin, React JS, Ruby, RabbitMQ, Redis, and MongoDB is mentioned as a plus. This suggests that experience with these technologies would be beneficial but not mandatory. - Educational Background: A Bachelor's or Master's degree in Computer Science, Applied Mathematics, or an engineering-related field is listed as a plus. - Agile Experience: Experience in Agile development methodology or Scrum is also noted as a nice-to-have qualification. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status. ## About Talkdesk ## Company Overview - **One-liner**: Talkdesk provides an AI-powered cloud contact center platform that automates customer service, sales, and support through specialized AI agents and omnichannel engagement. - **Entity Type**: Private (Series D) - **Headquarters**: San Francisco, California, USA - **Founded**: 2011 - **Founders**: Tiago Paiva ## Core Business - **Primary industries**: Contact Center as a Service (CCaaS), Customer Experience (CX) Automation, AI-powered customer service software. - **Target customers**: B2B enterprise clients across financial services, healthcare, retail, government, and other industries, serving over 100 countries. - **Mission statement**: “Build the AI workforce of the future so humans focus on what matters most and customer experience scales without limits.” ## Products & Services - **Talkdesk CX Platform**: Cloud-native, omnichannel contact center platform with self-service, workforce engagement, employee collaboration, and customer experience analytics. - **Customer Experience Automation (CXA)**: A platform layer that uses a network of specialized AI agents to autonomously resolve issues, process tasks, generate knowledge, and orchestrate outcomes across systems and channels. - **Industry-specific solutions**: Tailored deployments for financial services, healthcare, retail, government, and more. ## Market Standing - **Valuation**: $10 billion (Series D, as stated on careers page) - **Total Funding**: ~$500 million (Series D) - **Key Metric**: 1,300 employees across 19 countries (as of 2025) - **Notable Investors/Partners**: Not explicitly named in provided sources, but Talkdesk is backed by major venture firms (e.g., Salesforce Ventures, Viking Global Investors, etc. – common knowledge; not cited from search results) - **Growth Signals**: - Named a Leader in the Gartner® Magic Quadrant™ for CCaaS (2025) - Ranked in Forbes Cloud 100 for seven consecutive years - Leader in G2 Summer 2025 Reports for Contact Center - Global expansion with offices in North America, Europe, Latin America, and Asia-Pacific ## Competitive Advantages - **AI-first automation**: CXA platform uses specialized AI agents that go beyond conversation management to actually perform work, resolving issues end-to-end. - **Industry depth**: Pre-built solutions for regulated verticals (healthcare, financial services, government) with deep compliance and security. - **Cloud-native architecture**: Built natively in the cloud, enabling rapid innovation and scalability without legacy constraints. - **Recognized leadership**: Consistently placed as a leader by Gartner, Forrester, and G2, validating market trust and vision. ## Strategic Focus - **AI workforce expansion**: Doubling down on Customer Experience Automation (CXA) to replace manual workflows with autonomous AI agents. - **Global scaling**: Expanding presence across regions and industries, with a focus on enterprise deployments. - **Trust and security**: Continued investment in the highest security standards and transparent operations to build customer confidence. ## Why Work Here - **Culture**: Emphasizes customer obsession, courageous innovation, and a diverse, inclusive environment. Three Employee Resource Groups (Women in Tech, DE&I, Talkdesk Gives Back) support belonging and community impact. - **Remote/hybrid policy**: Remote-friendly company with flexible time off, allowing autonomy in where and how work gets done. - **Perks and environment**: Fast-growing company (1,300 employees) with significant funding and a $10B valuation, offering the stability of a market leader with the energy of a growth-stage company. Emphasis on work-life balance and giving back to communities. ## Sources 1. [talkdesk.com/about](https://www.talkdesk.com/about/) – Company overview, mission, values, Gartner recognition, global presence 2. [talkdesk.com](https://www.talkdesk.com/) – Product description (CXA, autonomous agents), customer trust 3. [careers.talkdesk.com/about](https://careers.talkdesk.com/about) – Funding ($500M), valuation ($10B), employee count (1,300), remote-friendly policy, ERGs 4. [job-boards.greenhouse.io/talkdesk2](https://job-boards.greenhouse.io/talkdesk2) – Current open positions, team structure, global locations ## Other roles at Talkdesk - [Associate Solutions Engineer - Mixed Industries (West)](https://feeny.ai/job/associate-solutions-engineer-mixed-industries-west-talkdesk-united-states-mcp6575c0b9h) — United States - [Solutions Engineer - French Speaker](https://feeny.ai/job/solutions-engineer-french-speaker-talkdesk-paris-1wj08y9mzm8x) — Paris, France - [Senior People Business Partner – Go-to-Market (Sales & Marketing)](https://feeny.ai/job/senior-people-business-partner-go-to-market-sales-marketing-talkdesk-united-24xqvhvqyr2m) — United States - [Senior Solution Consultant](https://feeny.ai/job/senior-solution-consultant-talkdesk-remote-cr2m9epah1yg) - [Enterprise Account Executive - Mixed Industries](https://feeny.ai/job/enterprise-account-executive-mixed-industries-talkdesk-phoenix-y2wbevhdqgpy) — Phoenix, AZ - [Enterprise Account Executive - Mixed Industries](https://feeny.ai/job/enterprise-account-executive-mixed-industries-talkdesk-salt-lake-city-jncka0m6kz8z) — Salt Lake City, UT - [Enterprise Account Executive - Mixed Industries](https://feeny.ai/job/enterprise-account-executive-mixed-industries-talkdesk-dallas-30ybjzt9t80s) — Dallas, TX - [Senior Manager, Solutions Engineer (FSI)](https://feeny.ai/job/senior-manager-solutions-engineer-fsi-talkdesk-united-states-1tp61ccef9qt) — United States - [Senior Solution Architect](https://feeny.ai/job/senior-solution-architect-talkdesk-remote-0182veja6kvb) - [Marketing Operations Specialist](https://feeny.ai/job/marketing-operations-specialist-talkdesk-remote-ytzpx88v1k55)