--- title: 'Software Engineer in Test II at AlertMedia' canonical: 'https://feeny.ai/job/software-engineer-in-test-ii-alertmedia-mexico-city-b22r1t03fk9p' type: 'job' last_seen: '2026-09-15' --- # Software Engineer in Test II at AlertMedia - **Company:** AlertMedia - **Location:** Mexico City, Mexico - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-15 - **Apply:** https://job-boards.greenhouse.io/alertmedia/jobs/8801511002 ## Job description Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed: - We’re humans, not robots - Customers always come first - We work better together - Simplicity is our strength - Our reputation is priceless - Hard work pays off The Software Engineer in Test II (SDET) will join our AI-focused engineering team as we build the next generation of AlertMedia products and services. This role is critical to delivering high-quality, reliable software with a primary focus on our AI feature capabilities — the AI Assistant and the agent orchestration platform — and supporting coverage across the broader web and mobile applications. We have an engineering culture that embraces AI-assisted development, intelligent automation, and modern tooling to improve product quality, engineering velocity, and customer outcomes. We’re looking for engineers who are excited to experiment with emerging AI-powered engineering workflows and help define how modern quality engineering evolves in an AI-native environment. You’ll play a key role in shaping modern quality engineering best practices, improving automation coverage, and embedding quality throughout the software development lifecycle. Who you are: You’re passionate about software quality and creating efficient, scalable testing processes. You enjoy understanding how applications are built and how customers use them in the real world. You have a strong attention to detail, think critically about risk and user impact, and thrive in fast-paced, collaborative environments. You have experience testing AI features in customer-facing products. You're comfortable testing systems that don't return the same answer twice, and you know how to measure quality without a correct output to assert against. You embrace automation and modern engineering practices, including AI-powered tools and workflows that improve testing efficiency, accelerate development, and enhance product quality. You believe quality is a shared responsibility and should be built into the product from day one. Most importantly, you enjoy working cross-functionally with Engineering, Product, and Customer Success teams to deliver meaningful outcomes for customers. What you get to do every day: - Become an expert in the AlertMedia platform, products, and customer use cases - Build and maintain evaluation suites that catch quality regressions in AI features, and test agent behavior end-to-end - Test that guardrails and human approval gates hold under adversarial and unexpected input, and that AI features fail safely - Design, execute, and maintain automated test coverage to prevent software regressions - Perform manual, exploratory, functional, and regression testing across web and mobile platforms - Identify, document, prioritize, and track software defects through resolution - Execute API, integration, and performance testing to ensure platform reliability and scalability - Partner closely with Engineering, Product, and Customer Success teams to improve quality and troubleshoot issues - Contribute to QA strategy, processes, tools, and best practices across the organization - Mentor team members and help elevate testing standards and automation practices - Leverage AI-powered tools and capabilities to improve QA workflows, automation, debugging, and overall engineering efficiency What you bring to the role: - 5+ years of experience in QA, SDET, or software testing roles - Experience with LLM evaluation techniques — curated case sets, rubric or model-graded scoring, regression baselines - Hands-on experience testing agentic systems (tool/function calling, multi-step workflows, MCP or similar integrations) and the failure modes they introduce, including prompt injection through untrusted content - Experience mentoring teammates or serving as a QA thought partner preferred - Strong understanding of API, integration, and distributed systems testing - Experience designing scalable, maintainable automation frameworks and test strategies for modern web applications using tools such as Selenium, Cypress, Playwright, or Gherkin - UI automation testing experience using Python or JavaScript - Familiarity with CI/CD workflows and tools such as Git, Jenkins, or similar platforms - Familiarity working with SQL and/or NoSQL databases - Experience using AI-powered engineering tools such as Codex, Claude, Cursor, or similar technologies to improve productivity and testing workflows - Strong communication and collaboration skills with the ability to work cross-functionally in a fast-paced environment - English proficiency (written and verbal) required - Bachelor’s degree preferred Location: This role can be fully remote within Mexico or hybrid (1–2 days/week) in our Reforma-area office in Mexico City, where you’ll collaborate closely with our engineering team. Sponsorship: AlertMedia does not sponsor candidates. Must have the legal right to work in Mexico without sponsorship now and in the future. Why you’ll love working at AlertMedia: - Competitive Base Salary (Bi-Monthly payroll) - Annual Company Bonus - 100% Employer-Paid Medical, Dental, and Vision Coverage - Parental Leave Program - Christmas Bonus (Aguinaldo) - Generous Vacation and Holiday Policy - Additional Vacation Bonus - Monthly Work-from-Home Stipend - All Necessary Equipment Provided: Laptop, monitor and accessories - Recognition & Rewards: We celebrate wins big and small - Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest) - Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey - Award Winning Culture: We're proud to be recognized as a BEST WORKPLACE FOR 10 YEARS IN A ROW - The Work & People: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with! About AlertMedia: We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most.  We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe.  Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit [www.alertmedia.com](http://www.alertmedia.com/). Come join us in our mission to save lives and minimize loss through effective communication. By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/ ## About AlertMedia ## Company Overview - **One-liner**: AlertMedia provides a unified risk intelligence and response platform that helps organizations protect their people and operations by streamlining threat detection, mass communication, and incident management. - **Entity Type**: Private (venture-backed) - **Headquarters**: Austin, Texas, USA - **Founded**: Not publicly available from provided sources - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industry/industries**: Risk intelligence, emergency communication, security operations, travel risk management - **Target customers**: B2B – organizations of every size, industry, and risk environment (SMB to enterprise) - **Mission or purpose statement**: “Helping organizations protect what matters most” – enabling companies to keep their people safe, informed, and connected during critical events. ## Products & Services - **Unified Risk Intelligence & Response Platform (SaaS)**: A single platform that combines global threat monitoring (45+ social and dark web sources), AI-driven risk analysis, mass notification (send alerts in seconds from any device), incident management workflows, travel risk visibility, and a common operating picture for employees and assets. - **24/7 Expert Monitoring Team**: Live analyst support for threat verification and response coordination, with an average response time of less than 10 minutes. - **Dedicated Customer Success & Onboarding**: Every customer gets a dedicated success manager, consultative onboarding, and ongoing support to ensure rapid deployment and high adoption. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Protects over $4 trillion in customer revenue and 8 million employees across 150+ countries; serves 3,500+ customers. - **Notable Investors/Partners**: Not publicly available from provided sources - **Growth Signals**: - Appointed first President and Chief AI Officer (Alex Vaccaro) in May 2026 to accelerate AI momentum and customer growth - Launched next-generation AI-powered analytics (AlertMedia Analytics) in May 2026 for real-time security operations insights - Named a Best Place to Work by Austin Business Journal for seven consecutive years - Named #6 Best Place to Work in Austin and #35 Best Place to Work in the U.S. by Built In - Recognized as one of Forbes’ top 500 startup employers - 98% employee recommendation rate, NPS score of +87 ## Competitive Advantages - **Unified platform**: Combines risk intelligence, threat monitoring, mass notification, incident management, and travel risk into one solution, reducing complexity and total cost of ownership (67% lower TCO reported by customers). - **Speed and simplicity**: Threat identification to notification in just 3 clicks; average improvement in response time of 25 minutes. - **High customer satisfaction**: 98% customer satisfaction rate, dedicated success managers, and 24/7 support create strong retention and advocacy. - **Global reach**: Serves 150+ countries with local threat intelligence and multi-language capabilities. ## Strategic Focus - **AI-first innovation**: Deepening AI capabilities across risk detection, analytics, and automation (Chief AI Officer role signals commitment). - **Global expansion**: Continued growth in international markets and scaling the customer base across industries. - **Operational resilience**: Helping organizations move from reactive crisis response to proactive, data-driven risk management. ## Why Work Here - **Culture**: Described as a team of “fun-loving, creative” people who are serious about the mission. Named a top workplace locally and nationally for seven+ years. - **Remote/Hybrid Policy**: Mix of in-office (Austin HQ), remote within the US, and an office in Mexico City. Many roles offer remote flexibility. - **Benefits**: - 100% paid medical, dental, vision, disability, and life insurance for employees (subsidized for dependents) - Flexible PTO (unlimited, no counting days) - 16 weeks paid parental leave for birthing parents, 6 weeks for secondary caregivers - 6-week paid sabbatical after 6 years of service - Company-wide annual bonus based on collective success - Tuesday lunches with company updates from leadership - Quarterly volunteer opportunities and team celebrations - **Engineering & Growth**: Opportunities in Elixir, AI development, security engineering, and test automation. Career development supported through a learning culture and cross-functional exposure. ## Sources 1. [alertmedia.com - About Us](https://www.alertmedia.com/about/) 2. [alertmedia.com - Careers](https://www.alertmedia.com/careers/) 3. [alertmedia.com - Homepage](https://www.alertmedia.com/) 4. [greenhouse.io - Jobs at AlertMedia](https://job-boards.greenhouse.io/alertmedia/jobs/8400142002) ## Other roles at AlertMedia - [Strategic Customer Success Manager](https://feeny.ai/job/strategic-customer-success-manager-alertmedia-dublin-dublin-county-t8st86adhngc) — Dublin Dublin County, Ireland - [Strategic Intelligence Analyst (Americas)](https://feeny.ai/job/strategic-intelligence-analyst-americas-alertmedia-united-states-austin-tx-n2hdd0fn7j2b) — United States / Austin, TX - [Strategic Intelligence Analyst (Americas)](https://feeny.ai/job/strategic-intelligence-analyst-americas-alertmedia-mexico-city-4eya0a0jczym) — Mexico City, Mexico - [RVP, Account Management](https://feeny.ai/job/rvp-account-management-alertmedia-austin-b4y1aycf12nt) — Austin, TX - [Security Engineer](https://feeny.ai/job/security-engineer-alertmedia-united-states-austin-tx-2760wsbsmvd4) — United States / Austin, TX - [HR Business Partner (HRBP)](https://feeny.ai/job/hr-business-partner-hrbp-alertmedia-austin-m17cp5h1t77x) — Austin, TX - [Sr. Product Manager](https://feeny.ai/job/sr-product-manager-alertmedia-united-states-austin-tx-mfn1pwtyg599) — United States / Austin, TX - [Product Manager](https://feeny.ai/job/product-manager-alertmedia-united-states-austin-tx-scqqp557g9jz) — United States / Austin, TX - [Product Manager](https://feeny.ai/job/product-manager-alertmedia-halifax-nova-scotia-kn560g3d55vr) — Halifax Nova Scotia, Canada - [Customer Success Specialist, SMB](https://feeny.ai/job/customer-success-specialist-smb-alertmedia-mexico-city-dgywnnax9rtw) — Mexico City, Mexico