---
title: 'Software Engineer at Loop'
canonical: 'https://feeny.ai/job/software-engineer-loop-columbus-qvzk3qks68y9'
type: 'job'
last_seen: '2026-09-09'
---

# Software Engineer at Loop

- **Company:** Loop
- **Location:** Columbus, OH
- **Compensation:** $125k–$165k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-24
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/loopreturns/4fc9603b-95c6-4d05-8d5a-4247fa108418

## Job description

About the Role:Loop is looking for a full-stack Software Engineer to contribute directly to the design, development, and maintenance of our core products. You'll build scalable solutions, uphold technical excellence, and be a reliable partner to the engineers around you.

AI at Loop EngineeringEngineering at Loop is AI-first; not aspirationally, but operationally. Every engineer is provisioned with Claude Code and Cursor, and we expect AI agents to be your default starting point before you open a file. The role has shifted: you are not primarily a writer of code. You are the judgment layer. You are the person who determines what should be built, validates that what was built is correct, and owns the outcome in production. AI handles a growing share of implementation. You own everything that surrounds it.

Our Blended Work Environment:We work from our HQ in Columbus, OH, and are distributed throughout the United States, select Canadian provinces, United Kingdom, and Australia. For this position, we're open to Columbus, OH; Boston, MA; Chicago, IL; Austin, TX; Los Angeles, CA; or fully remote.

Our Tech Stack:PHP/Laravel, Vue.js, MySQL, DynamoDB, Kubernetes, AWS, Serverless. Our hiring process is tech-stack agnostic.

## What You'll Do

- Design, build, and maintain web applications, APIs, backend services, and lambdas for the Loop product line. Match the level of rigor to the stakes. Craftsmanship doesn't mean polish everywhere; it means fit for purpose.
- Start with the agent, not the editor. Invest time in planning and intent articulation; the quality of your prompt is the quality of your output.
- Review AI-generated code with the same rigor you'd apply to any code. Plausible is not the same as correct.
- Include meaningful test coverage in every PR and contribute to a healthy CI/CD process.
- Collaborate closely with engineers, product managers, and designers. Don't wait for someone else to make the connection; own the outcome in ambiguity.
- Exhibit ownership: done means stable in merchant hands, not just merged. Flag risks early, make reversible decisions fast, and iterate.
- Make the system around you more effective, not just your own output. Whether that's raising the quality bar in code review, surfacing a pattern you're seeing in support tickets, or flagging a cross-team dependency early, contributing beyond your immediate scope is part of the job at every level.

## Your Experience

- 2-4+ years building web applications, backend services, or APIs.
- You use AI agents as your default starting point and can describe your actual workflow:  how you plan a task, prompt an agent, evaluate the output, and decide where to spend your review time.
- You've caught AI-generated code that looked right but wasn't. You treat it the same as code from any other source: you own what ships, regardless of how it was generated.
- You have a point of view on where AI helps and where it gets engineers into trouble, and you can speak to both from real experience.
- Experience with PHP/Laravel, AWS Serverless, or Vue.js is a strong plus, but not required.
- You care about well-tested, reliable software and have worked in agile, CI/CD environments.
- You operate with intensity and hold a high bar; for your own work and for the people around you. You give direct feedback, ask for help early, and respond to setbacks with ownership rather than withdrawal.
- You can share examples of learning from mistakes, asking for help, and growing through feedback.

## #LI-ST1

Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here: https://loopreturns.com/careers.

You can review our privacy notice here.

## About Loop

## Company Overview
- **One-liner**: Loop provides an AI-powered operations platform for ecommerce brands to manage returns, exchanges, tracking, fraud prevention, and the entire post-purchase experience.
- **Entity Type**: Private (Series B; $125.45M total funding)
- **Headquarters**: Columbus, Ohio, United States
- **Founded**: 2017
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Ecommerce operations / returns management software
- **Target customers**: B2B – ecommerce brands of all sizes, originally built for Shopify and now available on all platforms
- **Mission**: Protect margins, delight customers, and help merchants build businesses that last; give ecommerce brands and their customers confidence in every purchase.

## Products & Services
- **Loop Platform**: Unified operations suite covering returns, exchanges, tracking, order editing, shipping, fraud prevention, delivery promise, and protection – all powered by AI and data from 200M+ shopper journeys.
- **Returns**: Guides shoppers to exchanges or store credit instead of refunds, retaining revenue.
- **Exchanges**: Enables seamless product swaps to improve loyalty.
- **Tracking**: Automated, branded delivery updates to reduce “Where’s my order?” tickets.
- **Promise**: Shows accurate delivery dates before purchase to increase conversion.
- **Editing**: Allows customers to change orders after purchase, reducing support tickets.
- **Protection**: Checkout add-on against loss or theft, generating incremental revenue.
- **Shipping**: Optimized reverse logistics with return labels and routing.
- **Intelligence**: AI-driven insights from 100M+ returns, 200M+ shoppers, 5K+ brands, and 1K+ carriers to predict outcomes and optimize policies.
- **Fraud**: Identifies abusive behavior and high-risk returns before approval.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: Annual revenue estimated at $5.85M (source: LinkedIn); total funding $125.45M across five rounds (Series A $10M, Series B $65M, additional Series B $50M, plus convertible note and venture round).
- **Notable Investors/Partners**: Investors not publicly named; key partner is Shopify (native integration). Integrates with ecommerce, logistics, and support systems.
- **Growth Signals**: 203 employees (+2.8% YoY); serves 5,000+ brands including Represent, Oh Polly, Alohas; expanded from Shopify-only to multi-platform; raised $50M in a 2023 Series B extension.

## Competitive Advantages
- **Data network effect**: Leverages data from 200M+ shopper journeys, 100M+ returns, and 1K+ carriers to continuously improve AI models for fraud detection, policy optimization, and predictive insights.
- **Exchange-first retention**: Converts returns into exchanges/store credit, directly improving merchant revenue retention.
- **End-to-end post-purchase suite**: Unifies tracking, returns, editing, protection, and fraud into one platform, reducing operational complexity for brands.
- **Enterprise readiness**: Supports domestic and international brands with broad carrier coverage and regional integrations.

## Strategic Focus
- Expand beyond Shopify to all ecommerce platforms.
- Deepen AI capabilities across fraud, intelligence, and automated policy decisions.
- Build a connected commerce operations suite that covers the entire post-purchase journey.
- Grow enterprise customer base and international presence (UK, EU, cross-border).

## Why Work Here
- **Culture**: Emphasizes “Be A Human First” with high empathy and high standards. Described as a formative career chapter where employees grow quickly and shape the future of commerce.
- **Remote/Hybrid**: Flexible – remote workspaces available, with in-office HQ in Columbus, Ohio. Some roles are listed as “In-Office or Remote.”
- **Perks**: Company equity, competitive compensation, regular team gatherings and social events.
- **Engineering culture**: 93 product + tech employees out of 204 total; strong focus on AI, data, and platform engineering.

## Sources
1. [Loop Careers (jobs.lever.co)](https://jobs.lever.co/loopreturns)
2. [About Us (loopreturns.com)](https://www.loopreturns.com/about/)
3. [Loop Returns Platform (loopreturns.com)](https://www.loopreturns.com/)
4. [LinkedIn Company Page (linkedin.com)](https://www.linkedin.com/company/loop-returns)
5. [Built In Profile (builtin.com)](https://builtin.com/company/loop-returns)

## Other roles at Loop

- [Merchant Success Manager, Mid-Market](https://feeny.ai/job/merchant-success-manager-mid-market-loop-remote-d3ff1szr0vg8)
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