---
title: 'Software Engineer - Platform at Assembled'
canonical: 'https://feeny.ai/job/software-engineer-platform-assembled-new-york-9yd5s5hzknrc'
type: 'job'
last_seen: '2026-09-10'
---

# Software Engineer - Platform at Assembled

- **Company:** Assembled
- **Location:** New York, NY
- **Compensation:** $135k–$280k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-05
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/assembledhq/a3900c2e-bf0f-4ba0-9844-5726e72b74d9/application

**Skills:** Backend Engineering, Platform Engineering, Infrastructure Systems, Cloud Provider Experience, Container Orchestration, Kubernetes, Karpenter, Postgres, PgBouncer, Snowflake, Redis, Go, Python

> Build foundational systems for Assembled's platform, including infrastructure, integrations, and data platforms. The role involves developing scalable application environments, connecting to external data sources, and managing real-time analytical workflows using cloud and container technologies.

## Job description

## About Assembled

Great customer support requires human agents and AI in perfect balance, and [Assembled](https://www.assembled.com/customers) is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

## The Role

We’re looking for an experienced software engineer to help build the foundation of Assembled’s platform. Our Platform org is responsible for the core systems that power Assembled’s products end-to-end: the infrastructure our applications run on, the integrations that ingest data into the Assembled ecosystem, and the data platforms that transform, model, and serve that data across the company. Assembled’s products sit at the center of some of the most operationally complex support environments in the world. Our workforce management product helps support teams plan and operate at scale, while our AI agents help automate work across chat, email, and voice. As both products grow, we need systems that are reliable, scalable, secure, cost-efficient, and capable of supporting both real-time operational workflows and large-scale analytical workloads. By joining the Platform org, you’ll work on foundational problems across infrastructure, data platforms, and integrations. Depending on your background and interests, you may go deeper in one area, but all of our platform engineers help build and evolve the systems that power both our workforce management product and our AI agents.

Some projects owned by the Platform org

- Scalable application infrastructure: We’re continuing to evolve the systems that run our products reliably and efficiently at enterprise scale, from container orchestration and observability to security and cost efficiency.
- Integrations platform: We’re building the platform and connectors that ingest data from the systems our customers rely on most, including CRMs, ticketing systems, knowledge bases, communication platforms, and AI model providers.
- Modern data foundations: We’re building the systems that transform raw product and integration data into reliable, queryable, derived datasets that power metrics, reporting, analytics, and other product experiences.
- Real-time and analytical systems: Many of our products depend on both low-latency operational paths and heavier analytical workflows. We’re investing in systems that can support both without duplicating logic or creating inconsistent definitions.

You may be a good fit if you:

- Have 5+ years of engineering experience involving backend, platform, or infrastructure systems
- Are excited by the idea of working on foundational problems that cut across infrastructure, data platforms, and integrations
- Thrive in ambiguous environments and enjoy figuring out the right abstractions, system boundaries, and tradeoffs
- Care deeply about reliability, maintainability, performance, and building systems that empower other engineers
- Enjoy collaborating cross-functionally and understand how platform work can unlock product and business impact
- Have familiarity with one or more parts of our stack:
- Cloud provider: AWS
- Container orchestration: Kubernetes + Karpenter
- Datastores: Postgres + PgBouncer, Snowflake, Redis
- Languages: Go and Python

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

## About Assembled

## Company Overview
- **One-liner**: Assembled provides a unified workforce management platform that blends human agents, AI agents, and BPO vendors to help customer support teams forecast, schedule, and optimize operations.
- **Entity Type**: Private (Series B – $51M raised in 2022)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2018
- **Founders**: Ryan Wang (CEO) and John Wang (CTO)

## Core Business
- **Primary industry**: Workforce management software for customer support / contact centers
- **Target customers**: B2B – enterprises and mid-market support teams (e.g., Etsy, Robinhood, Stripe, HubSpot, Autodesk)
- **Mission or purpose statement**: “Elevate customer support through AI-powered software that makes life easier for customers and employees.” [assembled.com](https://www.assembled.com/about)

## Products & Services
- **AI Agents**: Chat, email, SMS, and voice bots that handle customer resolutions end-to-end, connected to internal tools and policies. (SaaS / AI)
- **AI Workforce Management**: Scheduling, forecasting, and real-time analysis powered by machine learning to manage blended workforces (humans + AI + BPOs). (SaaS)
- **AI Copilot**: Real-time assistance for support agents – surfaces knowledge, suggests responses, automates translations, and streamlines handoffs. (SaaS)

All products are integrated into a single platform. The company emphasizes strong API integrations with the existing tech stack. [assembled.com](https://www.assembled.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue of ~$9.5M (LinkedIn estimate, 2025), Total funding of $70.7M (Seed, Series A, Series B)
- **Notable Investors/Partners**: Emergence Capital (Jake Saper – Board Member), NEA (Vanessa Larco – Board Member), Hilarie Koplow-McAdams (Board Observer, former President of New Relic), Stripe (seed investor). [assembled.com/about](https://www.assembled.com/about)
- **Growth Signals**:
  - 4.5 billion events scheduled through the platform in 2025.
  - Case study clients report 66% reduction in phone wait times, 40% reduction in chat wait time, 2x faster resolution, and 80+% scheduling automation.
  - Over 50,000 agents scheduled per month across 15 global offices.
  - Headcount of 111 employees (YoY slight decrease of -0.7%, but active job postings increasing 7.7% year-over-year).
  - LinkedIn followers grew 40% in the past year. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Competitive Advantages
- **Unified platform** – The only solution that manages in-house human agents, AI agents, and BPO vendors on a single dashboard with real-time recommendations.
- **AI-native intelligence** – Uses actual case history to pinpoint automation opportunities and measure savings, blending human empathy with AI efficiency.
- **Enterprise-grade compliance** – SOC 2, GDPR, and HIPAA compliant with granular permissions and audit readiness.
- **Deep integrations** – Connects to the entire support tech stack, making adoption seamless for existing teams.

## Strategic Focus
- Accelerate AI transformation of customer support by helping organizations deploy AI agents alongside human staff.
- Expand globally – operates in the US, UK, India, Germany, Singapore, and Canada; recent offices in New York and San Francisco.
- Continue building out the AI Copilot and Workforce Management features to drive measurable savings and operational improvements for clients.

## Why Work Here
- **Flexible work arrangements** – Hybrid/remote options with a home-office credit for remote employees. In-office perks include catered lunches 5x/week, pet-friendly environment, and good snacks. [assembled.com/careers](https://www.assembled.com/careers-at-assembled)
- **Competitive compensation and equity** – Encourages an owner mentality; full health, dental, vision insurance plus 401(k) plan.
- **Monthly stipends** – For wellness (gym, etc.) and continued learning/development.
- **Visa sponsorship** – The company sponsors employment visas for US roles.
- **Culture** – Values empathy, curiosity, and determination. Emphasizes “act like a support agent,” making feedback a gift, and being the best partner. Described as low-ego, high-impact environment. [assembled.com/careers](https://www.assembled.com/careers-at-assembled)
- **Open roles** – 28 active job postings (as of mid-2025) across engineering, product, sales, customer success, and marketing. Notable roles include Software Engineer – AI Agents and Engineering Manager – Forecasting & Scheduling. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Sources
1. [assembled.com](https://www.assembled.com/)
2. [assembled.com/about](https://www.assembled.com/about)
3. [assembled.com/careers-at-assembled](https://www.assembled.com/careers-at-assembled)
4. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Other roles at Assembled

- [Customer Marketing Manager](https://feeny.ai/job/customer-marketing-manager-assembled-san-francisco-7aa3mrvz3cjt) — San Francisco, CA
- [Product Designer](https://feeny.ai/job/product-designer-assembled-new-york-p9jxg9bqfc0v) — New York, NY
- [Product Designer, Design Systems](https://feeny.ai/job/product-designer-design-systems-assembled-san-francisco-sb5ctpkke3ya) — San Francisco, CA
- [Strategic Partnership Manager](https://feeny.ai/job/strategic-partnership-manager-assembled-united-states-drn9704hms3e) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-assembled-san-francisco-bx469dvcn5h0) — San Francisco, CA
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-assembled-san-francisco-yr9zfdr2c4bm) — San Francisco, CA
- [Associate Deployment Strategist](https://feeny.ai/job/associate-deployment-strategist-assembled-san-francisco-whc0wkw1vcex) — San Francisco, CA
- [Product Manager](https://feeny.ai/job/product-manager-assembled-san-francisco-9ka0bwyrze90) — San Francisco, CA
- [Brand Designer](https://feeny.ai/job/brand-designer-assembled-san-francisco-y6gh5gc5q8fr) — San Francisco, CA
- [Sales Engineer](https://feeny.ai/job/sales-engineer-assembled-new-york-b75t866969g8) — New York, NY