---
title: 'Software Engineer - Product at Avoca AI'
canonical: 'https://feeny.ai/job/software-engineer-product-avoca-ai-new-york-4t2axf564zt0'
type: 'job'
last_seen: '2026-09-10'
---

# Software Engineer - Product at Avoca AI

- **Company:** Avoca AI
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-08-11
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.gem.com/avoca/am9icG9zdDq-TNFLtJWcxKSHNJ9znXWx

## Job description

## About Avoca

Avoca builds AI-powered customer engagement systems that replace traditional call centers for home service companies. Our platform books jobs, handles inbound leads, and drives measurable revenue growth—consistently outperforming human call centers in both speed and conversion rates.

We’re serving the largest brands in home services, and are 4x'ing headcount in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

## About the Role

We’re looking for a Product Engineer who thrives at the intersection of engineering and product thinking. You’ll own features end-to-end—design, build, launch, and iterate—while obsessing over the customer experience and measurable outcomes. Your work will directly shape how thousands of customers interact with our AI-powered customer service platform.

## What You’ll Do

- Own feature development — from backend services to AI-powered user experiences.
- Turn customer feedback into product improvements through rapid iteration and experimentation.
- Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.
- Hold a high bar for code quality—testing, monitoring, and reliability are second nature.
- Prioritize ruthlessly and navigate changing requirements with autonomy.

## What We’re Looking For

- 2–4 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships).
- Strong familiarity with AI, LLMs, or AI-assisted systems—or a willingness to learn fast.
- Outcome-driven mindset: you measure success in impact, not just shipped features.
- Comfortable collaborating across engineering, product, and customer-facing teams.
- Low ego, high energy, resilient in a fast-paced environment.
- Bonus: prior startup, hacker, or founder experience.
- Eagerness to work in person with us in NYC full time.

## About Avoca AI

## Company Overview
- **One-liner**: Avoca builds an AI-powered front office platform for home service and trade professionals, automating phone calls, lead management, and customer communications to help SMBs win every job.
- **Entity Type**: Private (Series B, $125M+ total funding)
- **Headquarters**: New York, NY, United States (Union Square)
- **Founded**: 2022
- **Founders**: Tyson (last name not publicly listed) and Apurva (last name not publicly listed)

## Core Business
- **Primary industry**: AI-powered software for the home services and trades (HVAC, plumbing, electrical, roofing, pest control, automotive, restoration)
- **Target customers**: B2B – SMBs and operators in the service economy (home services, auto, restoration, roofing)
- **Mission or purpose**: To give every contractor in America a concierge-grade revenue operation, so they can capture every lead, convert every customer, and grow on their own terms.

## Products & Services
- **AI Front Office Platform**: A suite of AI agents that handle all inbound and outbound customer communications. Includes 24/7 phone answering, intelligent lead qualification and booking, personalized SMS/email follow-ups, job confirmation reminders, review generation, and customer re-engagement campaigns. The platform integrates with scheduling, dispatching, and marketing workflows to provide end-to-end visibility from ad click to invoice.

## Market Standing
- **Valuation**: $1 billion (as of Series B announcement, April 2026)
- **Key Metric**: Total funding of $125.5M
- **Notable Investors/Partners**: Kleiner Perkins, Meritech Capital Partners, General Catalyst, Amplify Partners, Nexus Venture Partners, Y Combinator (Winter 2023 batch)
- **Growth Signals**: 
  - 800+ operators served across HVAC, plumbing, electrical, roofing, pest control, and auto.
  - Headcount of 135 employees (+329.8% YoY), with 20 active job postings.
  - Monthly job posting growth of +17.6% and quarterly growth of +122.2%.
  - Expanding from home services into roofing, restoration, and auto verticals.
  - Backed by top-tier Silicon Valley investors at a $1B valuation.

## Competitive Advantages
- **Vertical-specific AI agents**: Unlike horizontal CRMs, Avoca’s agents are purpose-built for the service economy, understanding the specific workflows (dispatching, booking, job follow-up) of trades.
- **End-to-end workflow integration**: Tracks every marketing dollar from ad click to dispatched job to final invoice, replacing a stack of 4+ vendors.
- **Customer obsession & real-world feedback**: Founders and team talk to customers daily, sit in their call centers, and attend industry conferences to build exactly what operators need.
- **Data flywheel**: As the platform sits at the center of a contractor’s workflow, it generates proprietary data on what drives outcomes (lead conversion, follow-up effectiveness, etc.), creating a competitive moat.

## Strategic Focus
- **Vertical expansion**: Moving beyond home services into roofing, restoration, auto, and other large service verticals with similar operational dynamics.
- **Platform depth**: Building a system-level understanding of what works for each customer, turning scattered data into actionable playbooks.
- **AI-native front office**: Continuing to replace fragmented vendor stacks with a single, intelligent platform that gets smarter with every use.

## Why Work Here
- **Culture**: High-growth, customer-obsessed startup with a "team first" value. Employees are expected to be fast-paced and deeply engaged with customers.
- **Work environment**: In-office 5 days a week in Union Square, New York City. Lunch is provided daily.
- **Benefits**: 
  - Meaningful equity for every full-time employee
  - 401(k) with pre-tax or Roth from day one, no waiting period
  - Comprehensive health & insurance coverage
  - Benefits built to support the best work of your career
- **Engineering culture**: Emphasis on building AI agents that have real-world impact on a $1 trillion+ industry. Technical team is 35 people (19% of workforce), with a strong emphasis on product engineering and customer-facing work.
- **Talent sources**: Employees come from companies like Procore Technologies, EliseAI, Bain & Company, Google, PwC, and Amazon.

## Sources
1. [avoca.ai/careers](https://www.avoca.ai/careers)
2. [avoca.ai/about](https://www.avoca.ai/about)
3. [LinkedIn - Avoca AI](https://linkedin.com/company/avoca-ai)
4. [Y Combinator - Avoca](https://www.ycombinator.com/companies/avoca)
5. [Avoca Blog - Series B Announcement](https://www.avoca.ai/blog/avoca-raises-125m-series-b-1b-valuation)

## Other roles at Avoca AI

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