--- title: 'Software Engineer, Service & Operations at Figure' canonical: 'https://feeny.ai/job/software-engineer-service-operations-figure-san-jose-cw5tew0rcn15' type: 'job' last_seen: '2026-10-17' --- # Software Engineer, Service & Operations at Figure - **Company:** Figure - **Location:** San Jose, CA - **Posted:** 2026-09-16 - **Last confirmed live:** 2026-10-17 - **Apply:** https://job-boards.greenhouse.io/figureai/jobs/4713838006 ## Job description Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA. We are looking for a Full Stack Software Engineer to build, troubleshoot, and maintain our in-house digital service, logistics, and operations software, encompassing service ticketing, service tooling, fleet tracking, route planning, inventory management, etc. Responsibilities: - Implement improvements to our existing suite of service and fleet software. - Spend time with all stake holders (service, logistics, operations) responding to key pain points, gathering user stories, and increasing test coverage to catch downstream issues and improve the usability of the software. - Develop user-friendly interfaces and workflows to streamline warehouse operations, and provide key insights. Requirements: - 4+ years of industry experience. - Bachelor’s or higher degree in Computer Science, Computer Engineering, or related field. - Strong proficiency in Python, Typescript, and Linux systems. - Demonstrable systems design experience. - Proven experience deploying and maintaining highly available, reliable, fault tolerant applications on Kubernetes. - Strong understanding of best practices in software engineering, including SCM (Git) and TDD (Pytest, Vitest, Playwright). - Ability to work cross-functionally with developers, manufacturing, infrastructure, and product teams. Bonus Qualifications: - Previous work in robotics, automotive, or consumer electronics manufacturing. - Experience managing deployments to Microsoft Azure. - Experience with Bazel and/or Terraform. The US base salary range for this full-time position is $160,000 to $250,000 per year. The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended. ## About Figure ## Company Overview - **One-liner**: Figure is an AI robotics company building the world's first commercially viable autonomous general-purpose humanoid robot. - **Entity Type**: Private (Series C, $1.9B total funding) - **Headquarters**: San Jose, California, USA - **Founded**: 2022 - **Founders**: Brett Adcock ## Core Business - **Primary industry**: AI Robotics / Humanoid Robotics / Machinery Manufacturing - **Target customers**: Enterprise (manufacturing, logistics, warehousing, retail) and, in future iterations, consumer/home markets. - **Mission or purpose statement**: To bring a commercially viable general-purpose humanoid to market, making humans capable of more and addressing labor shortages. ## Products & Services - **Figure 03**: The latest generation humanoid robot, designed for the home and the world at scale. Features a softer look and feel, advanced hand dexterity, and an integrated battery in the torso. It is powered by the company's AI model, Helix. - **Helix / Helix 02**: Figure's in-house AI model for humanoid control. Helix 02 is described as their most powerful model to date, enabling the robot to perform complex tasks autonomously (e.g., using the whole body to do dishes end-to-end). - **F.02 Fleet**: The previous generation robot used in a real-world deployment with BMW, where it contributed to the production of 30,000 cars over 11 months, running 10 hours per day. - **BotQ**: Figure's manufacturing division, responsible for building the robots at scale. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). Total funding is $1.9B. - **Key Metric**: Total Funding of $1,854,000,000. - **Notable Investors/Partners**: Parkway Venture Capital (led Series A and Series C), Intel Capital (led Venture Round), Brett Adcock (led Seed Round). Key partner: BMW (11-month deployment). - **Growth Signals**: Headcount grew 128.8% YoY to 442 employees. Active job postings increased 223.5% YoY. The company is actively scaling its manufacturing arm (BotQ) and commercial operations. It operates in 12 countries. ## Competitive Advantages - **First-Mover in Commercial Humanoids**: Figure has a significant head start with a real-world, 11-month deployment at a major automaker (BMW), proving the technology's viability. - **Vertically Integrated AI & Hardware**: Unlike many competitors, Figure builds both the robot hardware and the AI software (Helix) in-house, creating a tightly integrated system. - **Massive Data Advantage**: Through its "Project Go-Big" and partnership with BMW, Figure is building the world's largest humanoid pretraining dataset, a critical moat in AI. - **Aggressive Talent Acquisition**: Has hired top talent from Tesla (60), Apple (34), Boston Dynamics (12), SpaceX (9), and others, concentrating deep expertise. ## Strategic Focus - **Commercial Deployment**: Scaling from pilot programs (BMW) to widespread commercial deployment across logistics, warehousing, and manufacturing. - **Home Market Entry**: The design of Figure 03 signals a clear strategic pivot toward the consumer/home market as the next major growth vector. - **AI Leadership**: Continued investment in the Helix AI model to achieve full autonomy and general-purpose capability. - **Manufacturing Scale**: Building out BotQ to mass-produce humanoid robots. ## Why Work Here - **Mission-Driven & High Impact**: The company is laser-focused on a singular, ambitious mission: "to build the most groundbreaking company on the planet." Work is described as being "in the trenches together." - **Culture of Speed & Fearlessness**: Core values include "Move Fast & Be Technically Fearless" and "Aggressively Optimistic." The environment is described as high-performance, with a "championship mindset." - **On-Site, Collaborative Environment**: Employees work from physical offices in San Jose, CA (HQ) and a secondary location in Sunnyvale. The culture emphasizes in-person collaboration. - **Generous Benefits**: Offers health insurance, generous parental leave, and family/childcare benefits. - **Massive Growth Trajectory**: With 110 open roles, explosive headcount growth, and a clear path to market, employees have significant opportunity for career growth and impact. - **Technical Challenges**: Work spans cutting-edge AI (reinforcement learning, perception, pretraining), hardware engineering (actuators, electrical, mechanical), and manufacturing at scale. ## Sources 1. [figure.ai](https://www.figure.ai/company) 2. [LinkedIn](https://www.linkedin.com/company/figure-ai) 3. [Greenhouse Jobs](http://job-boards.greenhouse.io/figureai) 4. [Built In](https://builtin.com/company/figureai) ## Other roles at Figure - [Mobile Service Technician](https://feeny.ai/job/mobile-service-technician-figure-san-jose-rr3d4dzxxfpa) — San Jose, CA - [Material Planning Manager, Human Data Collect](https://feeny.ai/job/material-planning-manager-human-data-collect-figure-san-jose-fmkye3bhg81f) — San Jose, CA - [Embedded Software Engineering Intern [Winter 2027]](https://feeny.ai/job/embedded-software-engineering-intern-winter-2027-figure-san-jose-tavj3an54q9k) — San Jose, CA - [Deployment Engineering Intern](https://feeny.ai/job/deployment-engineering-intern-figure-san-jose-f2spkgxyfedj) — San Jose, CA - [Security Engineer, Detection and Response](https://feeny.ai/job/security-engineer-detection-and-response-figure-san-jose-mbdcwzadn20m) — San Jose, CA - [Inventory Accounting Manager](https://feeny.ai/job/inventory-accounting-manager-figure-san-jose-zwj2mtjnva71) — San Jose, CA - [Accounts Payable Specialist](https://feeny.ai/job/accounts-payable-specialist-figure-brazil-mexico-city-mexico-gm4b4154tk1p) — Brazil / Mexico City, Mexico - [Commercial Technician (Night Shift)](https://feeny.ai/job/commercial-technician-night-shift-figure-san-jose-tfkwassf6c07) — San Jose, CA - [Commercial Operations Intern [Winter 2027]](https://feeny.ai/job/commercial-operations-intern-winter-2027-figure-san-jose-yw7gm1zjcvc2) — San Jose, CA - [Commercial Operations Associate](https://feeny.ai/job/commercial-operations-associate-figure-san-jose-r0nyg7eaxt7e) — San Jose, CA