--- title: 'Software Engineer – Support (USA Only, 100% Remote) at Close' canonical: 'https://feeny.ai/job/software-engineer-support-usa-only-100-remote-close-united-states-nzx0dpvww32b' type: 'job' last_seen: '2026-09-06' --- # Software Engineer – Support (USA Only, 100% Remote) at Close - **Company:** Close - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-05-08 - **Last confirmed live:** 2026-09-06 - **Apply:** https://jobs.ashbyhq.com/close/70a235e8-230f-492c-bb34-5559fe648298 ## Job description ## ABOUT US Since 2013, we’ve been building a CRM that gets out of your way and helps your team sell more, faster. Now we’re building AI into every part of it, so Close does the busywork and your team does the selling. No manual data entry, no 10-click workflows. Just communication-first, AI-powered sales software designed to help you succeed and scale. We're bootstrapped and profitable which means we answer to our customers and play by our rules. We're proud of our 120-person, 100% remote team, focused on building Close so that no small, scaling business fails because it can't figure out sales. ## ABOUT THE ROLE We’re hiring a Software Engineer to build the tools and AI Systems that our Support team runs on. Support is one of the things our customers love most about Close, and as ticket volume grows and AI rewrites what good support looks like, we’re adding another embedded engineer inside the Support function to continue building the systems that make our team great and keep our customers happy. AI runs through everything we're building here. This person will be tasked with deciding what parts of the support workflow to automate and what to leave alone, then shipping those decisions. You'll work directly with the Support team and our other Support Engineers, so you know what's most valuable to build and have close technical collaborators. You’ll report to our Director of Support. ## YOU ARE - A Software Engineer who builds for the person sitting next to you. You have 3+ years of Software Engineering experience and can write clean, production-quality code. You’re drawn to problems where you can watch a Support Rep get faster and more effective within a few days of shipping. You're excited by the idea of a tight, collaborative feedback loop. - Backed by a degree or experiences in the sciences. You have a degree or rigorous experience in Computer Science, Mathematics, Physics, Electrical or Mechanical Engineering. This shows up in how you reason through systems and approach problems. - Technically deep. You're fluent in Python, Rust, Go, or Typescript/Javascript. You have built information retrieval systems using semantic search / RAG. - A systems thinker. When you see a manual process, you have an unignorable itch to fix it. You think about upstream and downstream consequences before you commit. - AI-fluent, not AI-dependent. You use Claude, Codex, Pi, or whatever makes you faster. You also understand what the code is doing, can debug it when it breaks, and know when to set the tools down and think from first principles. - A clear, async communicator. You write well. Your technical specs are readable, your PRs are well-documented, and your Slack messages don't create more questions than they answer. You thrive in a fully remote, async-first environment. - Comfortable with autonomy. You scope your own work, manage your own priorities, and don't need heavy oversight to ship. You're pragmatic over theoretical and have a strong bias toward action. - Located in US time zones. (ET, CT, MT, or PT) ## YOU WILL - Build internal tools that scale Support. Design and ship the systems that Support Engineers and Support Reps rely on daily — AI drafting tools, autonomous reply systems, workflow automation, reporting dashboards, and anything else that removes friction from the support operation. - Own projects end to end. You're the engineer who takes "this part of the workflow is painful" to "this part of the workflow doesn't exist anymore." No PM intermediary, no thrown-over-the-wall requirements. You work closely with the Support team to understand what to build, then you build it. - Ship customer-facing tools when they take work off the queue. You’ll build self-service migration scripts and diagnostic tools customers can run themselves instead of opening a ticket. - Collaborate closely with Support. Reps and Engineers are your primary users and your best source of requirements. You're embedded enough that you see what's actually broken before anyone files a ticket. - Improve the systems underneath the work. Better abstractions, more reliable integrations across Close, Stripe, Twilio, and the rest of the stack. What you build today becomes infrastructure the team builds on tomorrow. - Experiment and ship. The team has real latitude to try new approaches. If there's a better way to do something, you're encouraged to prototype it, measure it, and ship it! ## BENEFITS - Compensation: Competitive pay plus an organization-wide goal-based bonus - Paid Time Off: ~5 weeks of PTO to start. Plus a 1-week all-company Winter Holiday Break and paid US holidays. You'll earn 2 extra days for every year you're with Close. - Parental Leave: Paid leave for primary and secondary caregivers - Sabbatical: A 1-month paid sabbatical every 5 years with the team - Healthcare (US residents): Two medical plans with Close covering 99% of your premium, plus Dental, Vision, HSA, FSA, and company-paid Long-Term Disability - 401k (US residents): We match your contributions up to 6%, vested immediately ## OUR VALUES Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty, especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others ## LEARN MORE Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint https://www.close.com/blueprint. Watch our culture video https://www.youtube.com/watch?v=maXKi1GN2MI from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2027, we're headed to Dusseldorf, Germany! Explore our product. Check out a demo https://www.close.com/demo-site! ## OUR HIRING PROCESS We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start, so please answer each one thoughtfully. We see this as an opportunity to get to know you beyond your resume. We use AI tools daily at Close and expect candidates to do the same. In evaluating your application, we aim to get a sense for you - the way you think, how you communicate, the work you've done. Applications that read as fully AI-generated will not be considered. Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. If you progress to the interview process, you'll receive a full outline of the role-specific steps in your first touchpoint with us. We do our best to make the hiring process clear and human. ## About Close ## Company Overview - **One-liner**: Close builds a sales CRM platform designed for startups and SMBs, combining calling, email, SMS, pipeline management, reporting, and an AI sales agent into a single, integrated tool. - **Entity Type**: Private (Bootstrapped) - **Headquarters**: Remote-first (team members across 22+ countries; co-founders are based in the US and Europe) - **Founded**: 2013 - **Founders**: Steli Efti (CEO, Co-Founder), Anthony Nemitz (COO, Co-Founder), Thomas Steinacher (Co-Founder, Principal Engineer, R&D) ## Core Business - **Primary Industry**: Sales & Customer Relationship Management (CRM) Software - **Target Customers**: B2B; primarily startups and small-to-medium businesses (SMBs) that rely on outbound sales. - **Mission/Purpose**: To double the productivity of every sales rep by eliminating manual data entry and complex UI, allowing teams to focus on building relationships. ## Products & Services - **[Close CRM](https://close.com/)**: A unified sales platform that includes a built-in dialer, email, SMS, pipeline management, reporting, and an AI sales agent named Chloe. It is designed to automate follow-ups, log activities, and streamline sales workflows without requiring manual data entry. - **[Chloe (AI Sales Agent)](https://close.com/)**: An AI agent built directly into the CRM. Chloe can call leads, qualify prospects through natural conversations, book meetings, re-engage cold leads, and automatically update the CRM with transcripts, notes, and next steps. - **[Close API & Developer Platform](https://close.com/)**: A comprehensive REST API, webhooks, and MCP server that allows teams to build custom integrations and workflows on top of the CRM. ## Market Standing - **Valuation**: Not disclosed (Bootstrapped, profitable company with no outside funding) - **Key Metric**: Bootstrapped, profitable, and 100% remote since 2016. The platform has processed over 2 billion calls, emails, and texts. Trusted by over 11,500 sales teams. - **Notable Investors/Partners**: No VC investors (bootstrapped). Donates 1% of revenue to Stripe Climate. Integrates with popular sales, marketing, and support tools. - **Growth Signals**: The company has grown to over 100 team members across 22 countries. The introduction of Chloe (AI Sales Agent) signals a strong product-led growth strategy in the AI-driven sales automation space. Rated 4.7/5 on G2. ## Competitive Advantages - **Bootstrapped & Profitable**: The company is not beholden to investor timelines, allowing it to focus on long-term product quality and customer success over rapid, unscalable growth. - **Unified Platform**: Unlike many CRMs that rely on multiple integrations for calling, email, and AI, Close builds these features natively into a single product, reducing complexity for users. - **AI-Native CRM**: The AI sales agent (Chloe) is not an add-on but a core part of the platform, capable of handling the entire sales cycle from lead contact to meeting booking. - **Strong, Values-Driven Culture**: Known for its "No BS" transparency, asynchronous work philosophy, and a focus on deep work, which attracts high-agency talent. ## Strategic Focus - **AI-Powered Sales Automation**: Deepening the capabilities of Chloe to handle more complex sales tasks and further reduce manual work for sales reps. - **Product-Led Growth**: Continuing to build a product that sells itself through a superior user experience and viral word-of-mouth within the SMB community. - **Remote-First Excellence**: Maintaining and improving upon its globally distributed, asynchronous work model to attract top talent from anywhere in the world. - **Sustainability**: Committing 1% of revenue to Stripe Climate to offset carbon emissions. ## Why Work Here - **100% Remote & Async-First**: The company has been fully remote since 2016 and prioritizes asynchronous communication. Most teams have only 2-5 hours of internal meetings per week, allowing for deep, uninterrupted work. - **Flexible Working Hours**: No micromanagement or time tracking. The team is empowered to manage their own schedules, with the possibility of a 4-day workweek. - **Competitive Compensation & Benefits**: - **Health**: Close pays 99% of monthly premiums for medical, dental, and vision, plus significant dependent stipends and HSA/FSA options. - **Financial**: 401k with a 6% salary match and a company goal-based bonus program after the first year. - **Time Off**: 5 weeks of PTO (increasing with tenure), a 1-week all-company winter break, and paid caregiver leave. - **Longevity**: A fully paid, 4-week sabbatical every 5 years. - **High-Impact Culture**: The company values "Discipline equals freedom" and "Strive for greatness," expecting team members to be autonomous, responsible, and focused on impact. It is a mature, low-politics environment. - **Strong Leadership**: The founders (Steli Efti, Anthony Nemitz) and leadership team (Phil Freo, VP Eng; Mary Hartberg, VP People) are highly involved in the hiring process and are known for their transparency and genuine investment in the team. ## Sources 1. [close.com](https://close.com/about) 2. [close.com](https://close.com/careers) 3. [close.com](https://close.com/) 4. [linkedin.com](https://www.linkedin.com/company/close-crm) 5. 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