---
title: 'Software Engineer, Supportability Decisions at Stripe'
canonical: 'https://feeny.ai/job/software-engineer-supportability-decisions-stripe-dublin-9pxdypwsac14'
type: 'job'
last_seen: '2026-11-08'
---

# Software Engineer, Supportability Decisions at Stripe

- **Company:** Stripe
- **Location:** Dublin, Ireland
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-08
- **Apply:** https://stripe.com/jobs/search?gh_jid=8335426

## Job description

## Who we are

## About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

## About the team

Supportability Decisions is a Dublin-based engineering team within Supportability Engineering, part of Risk Engineering. We own the “how a business sells” side of Supportability: determining whether a user’s declared business, web presence, account configuration, and observed transaction behaviour align with Stripe’s standards.

Our core domain includes transaction-laundering detection and decisioning, web-presence and URL-policy controls, and low-quality e-commerce detection. We consume the signals and evaluations that support decisions in these spaces and convert them into evidence-based and auditable determinations that can be shared with the rest of the Supportability platforms.

The pitch is: join a high-ownership team solving some of Stripe’s hardest risk problems. We build technology that helps Stripe distinguish legitimate businesses from bad actors at scale, combining sophisticated engineering, AI-assisted investigation, and meaningful real-world impact.

## What you’ll do

You will own a meaningful part of a risk-decisioning problem from investigation and design through implementation, rollout, measurement, and iteration. You will help build both the domain capabilities and the modern agentic infrastructure required to make Supportability decisions consistent, stateful, explainable, and appropriate to the business, product, and moment in time. Depending on team priorities and the candidate’s experience, this may include:

## Responsibilities

- Building the Supportability Decision Layer: a durable service and API through which automated systems, agents, and human reviewers can request, produce, retrieve, and understand canonical decisions.
- Developing the infrastructure that enables agentic investigations to synthesize policy, business identity and history, product context, risk appetite, and multiple assessment signals into explainable, confidence-calibrated decisions.
- Improving the transaction-laundering agent’s policy grounding, evidence quality, risk tiering, precision and recall, and use of behavioural, dispute, and other relevant signals.
- Designing durable decision state and history, including traceability from supporting evidence through reasoning and applied consequence, and validity and refresh policies that prevent stale outcomes from persisting.
- Building governed, reusable configuration and integration patterns that adapt decision capabilities across products, partners, countries, and permitted risk appetites without creating bespoke systems for each use case.
- Building reliable backend workflows on shared Supportability and Risk Platform infrastructure.
- Making complex risk decisions explainable to reviewers and affected users.
- Using data and feedback from outcomes, appeals, and corrections to improve decision quality while balancing the identification of bad actors against avoiding unnecessary harm to legitimate businesses.
- Modernising URL enforcement, including when and how URL checks run, reducing unnecessary review volume and user friction, and supporting migration away from legacy systems.
- Expanding shared SAE/SPO decisioning foundations, including due-diligence support and product-scoped remediation and appeal capabilities.
- Improving the Process Orchestration Framework and moving workflow code into more maintainable platform packages.
- Contributing to future work in automated LPM URL screening, low-quality e-commerce detection, wider web intelligence, and active test charges.

## Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

## Minimum requirements

- 2 - 7 years of industry software engineering experience (does not include internships or co-ops)
- You work effectively across the stack from top to bottom, comfortably navigating codebases with different languages and tools
- You're equally comfortable shipping user-facing experiences as you are writing custom queries to analyze experiment results
- Strong coding skills in any programming language (we understand new languages can be learned on the job, so our interview process is language-agnostic)
- Strong collaboration skills, with the ability to work across workstreams within your team and contribute to your peers' success
- Ability to thrive on a high level of autonomy and responsibility, and think of yourself as entrepreneurial
- Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users

## Preferred qualifications

- Experience working in high-growth teams similar to Stripe
- Experience building financial systems or tools for financial experts

## About Stripe

## Core Business
- Primary industry: Financial services / payments infrastructure
- Target customers: B2B – from startups to global enterprises (e.g., Le Monde, trucking companies)
- Mission: “Increase the GDP of the internet” by making online commerce easier and more accessible

## Products & Services
- **Stripe Payments**: Accept and optimise payments globally – online and in person; supports 135+ currencies and payment methods [stripe.com](https://stripe.com/)
- **Stripe Billing**: Manage subscriptions, invoices, and recurring revenue; over 200 million active subscriptions managed [stripe.com](https://stripe.com/)
- **Stripe Connect**: Embed payments into platforms and marketplaces
- **Stripe Atlas**: Incorporate a company, get everything needed to fundraise and start selling
- **Stripe Terminal**: In-person payments with customisable card readers
- **Stripe Issuing**: Create and manage a card issuing programme
- **Stripe Climate**: Automatically contribute a fraction of revenue to carbon removal

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: $1.9 trillion in payments volume processed in 2025 [stripe.com](https://stripe.com/)
- **Notable Investors/Partners**: Not disclosed in provided sources
- **Growth Signals**:
  - Infrastructure underpins more than 1% of global GDP [stripe.com](https://stripe.com/jobs/life-at-stripe)
  - Over 8,000 employees across 25+ offices worldwide [stripe.com](https://stripe.com/jobs)
  - 99.999% historical uptime for Stripe services [stripe.com](https://stripe.com/)
  - Deploys 10,000+ times per day while maintaining five 9s of reliability [stripe.com](https://stripe.com/jobs/life-at-stripe)
  - 135+ currencies and payment methods supported [stripe.com](https://stripe.com/)

## Competitive Advantages
- **Scale & Reliability**: Processes massive transaction volumes with 99.999% uptime – a level of trust few competitors match.
- **Developer‑First Experience**: Obsessive focus on API design, documentation, and ease of integration; “start with a blank screen, work until a product is ready, polish until exceptional” [stripe.com](https://stripe.com/jobs/life-at-stripe).
- **Global Reach**: Supports 135+ currencies and payment methods, with local offices in 25+ cities to serve regional needs.
- **Network Effects**: The more businesses use Stripe, the more data and infrastructure advantages accrue, making it harder to switch.

## Strategic Focus
- **AI & Agentic Commerce**: Building economic infrastructure for AI, including monetisation through agentic commerce [stripe.com](https://stripe.com/).
- **Crypto & Stablecoins**: Enabling borderless money movement with stablecoins and crypto [stripe.com](https://stripe.com/).
- **Platform Expansion**: Continuing to add financial tools (billing, issuing, terminal, climate) that work individually or together.
- **Globalisation**: Deepening presence in markets like Japan, India, and Latin America.

## Why Work Here
- **Culture**: “Intense and kind” – high expectations paired with a supportive, transparent environment. Weekly all‑hands with senior leaders; decisions based on idea quality, not seniority [stripe.com](https://stripe.com/jobs/life-at-stripe).
- **Growth & Ownership**: “Promotions are tied to demonstrated impact, not tenure.” Employees get substantial responsibility early, often working outside their domain [stripe.com](https://stripe.com/jobs).
- **Work Model**: Hybrid/remote‑friendly – two main HQs (San Francisco & Dublin) plus 25+ offices, and many Stripes work from home or coworking spaces [stripe.com](https://stripe.com/jobs).
- **Benefits**: Comprehensive medical, mental health, financial advisory, family planning, and parental leave. Education team provides onboarding and ongoing expert‑led courses [stripe.com](https://stripe.com/en-gi/jobs/benefits).
- **Diversity & Inclusion**: Employee‑created resource groups (Stripe Communities), accommodations for disabilities, and a commitment to equal opportunity [stripe.com](https://stripe.com/jobs).

## Sources
1. [stripe.com/jobs/life-at-stripe](https://stripe.com/jobs/life-at-stripe)
2. [stripe.com/jobs](https://stripe.com/jobs)
3. [stripe.com/](https://stripe.com/)
4. [stripe.com/jobs/search](https://stripe.com/jobs/search)
5. [stripe.com/en-gi/jobs/benefits](https://stripe.com/en-gi/jobs/benefits)

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