---
title: 'Software Engineer, Webservice Platform at LucidLink'
canonical: 'https://feeny.ai/job/software-engineer-webservice-platform-lucidlink-sofia-hqwsb3c0k5zq'
type: 'job'
last_seen: '2026-10-25'
---

# Software Engineer, Webservice Platform at LucidLink

- **Company:** LucidLink
- **Location:** Sofia, Bulgaria
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-10-25
- **Apply:** https://jobs.ashbyhq.com/lucidlink/9ee381f5-5a46-49a2-86c4-9d310085fe5e

## Job description

We're looking for a TypeScript Engineer with Site Reliability Engineering (SRE) mentality to join our Webservices Platform team. You'll help build and operate a central cloud service that handles customer authentication and authorization, storage, and filespace provisioning — critical infrastructure that other engineering teams and functions like Legal and Finance, depend on for uptime and SLA commitments. We follow an SRE model where the engineers who write a service also monitor and operate it in production. You'll split your time between writing backend code in Node.js/TypeScript, and applying reliability engineering practices — observability, incident response, SLI/SLO — to keep that code healthy in production. Over time, you'll take ownership of initiatives across the platform, including its next major architecture generations (Web Service 2x/3x), as we modernize toward high availability and disaster recovery. What you'll do:

- Write and maintain backend services in Node.js and TypeScript, and manage the cloud infrastructure (AWS) they run on.
- Set up and maintain observability — metrics, logging, distributed tracing, and alerting — using tools such as Cloudwatch, Elastic, Prometheus, InfluxDB, and Grafana.
- Participate in on-call rotations: triage incidents, drive rapid mitigation, lead root-cause analysis, and write postmortems. (You'll ramp into on-call gradually — first learning the service, its alerts and runbooks)
- Define and track SLIs, SLOs, and SLAs for the services you own, and use them to prioritize reliability work.
- Reduce operational toil by building internal tooling, CI/CD pipelines, and infrastructure-as-code.
- Contribute to modernization efforts aimed at high availability, disaster recovery, and high uptime, and help remove architectural obstacles blocking that work.
- Support provisioning and platform work for new customers alongside reliability and feature work.
- Collaborate closely with the rest of the Web Service Platform team, Platform Engineering, and other engineering teams whose services depend on this platform.

Key responsibilities:

- Design and develop reliable, scalable TypeScript/Node.js services that power authentication, storage, filesystem/filespace provisioning, billing and other services for our customers.
- Own what you build in production — set up monitoring, logging, and alerting, and take part in on-call rotations.
- Challenge technical decisions to drive the platform toward high availability, disaster recovery, and a high uptime SLA.
- Define and track SLIs/SLOs, and reduce operational toil by building automation, CI/CD pipelines, and infrastructure-as-code.
- Triage production incidents, drive rapid mitigation, lead root-cause analysis, and write postmortems.
- Reproduce and investigate complex production scenarios — performance issues, failure modes, edge cases — not just surface-level bugs.

Job requirements:

- 3-5+ years of backend software development experience, ideally with TypeScript/Node.js.
- Strong backend architecture skills, with experience designing for scale and fault tolerance.
- Deep technical understanding of Linux/systems fundamentals
- SRE experience or strong SRE practices — observability, incident management, SLO-driven work.
- Experience operating and monitoring cloud services in production (AWS or similar); familiarity with tools like Cloudwatch, Elastic, Prometheus, InfluxDB, and Grafana.
- Experience with RDBMS and NoSQL systems like MariaDB, Mongo, Redis or others.
- Experience with message broker software, like RabbitMQ, Redis, Amazon SQS.
- Comfortable working independently, communicating blockers openly, and collaborating across teams.

Interview process: Here’s what you can expect when you apply:

- Initial interview – a chat with our People & Culture team to get to know you and your background.
- Technical interview – a conversation with some of our engineers to dive into your skills and experience.
- Take-home task – an assignment to work on in your own time, showcasing your problem-solving approach.
- Task review – a follow-up interview where you’ll walk us through your solution and thought process.
- Final interview – a discussion with our VP of Engineering, Engineering Manager, or both, to make sure we’re the right fit for each other.

Company overview LucidLink is the file streaming platform for large-file workflows. We give teams and tools instant access to data in the cloud, so work starts right away, anywhere. No downloads, no syncing, no VPNs. What began as a faster way to open huge media files is now a platform spanning streaming from existing storage, on-site acceleration, web and mobile access, and a developer layer that connects agents to the filespace, all with zero-knowledge security and enterprise governance built in. More than 4,000 companies and 100,000 users in over 150 countries stream more than 100 petabytes with LucidLink, and the Television Academy has recognized us with an Engineering, Science & Technology Emmy Award. Founded in 2016 by storage industry veterans, we are headquartered in San Francisco with an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe and Australia.

Reasons to join LucidLink:

- Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.
- Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.
- Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 230+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.
- Comprehensive benefits: We believe in investing in our people. With flexible PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.

At LucidLink, AI fluency is a core professional competency. As part of our interview process, we'll explore how you currently use AI tools in your work and how you think about using them responsibly.

## About LucidLink

## Company Overview
- **One-liner**: LucidLink provides a cloud-native file streaming platform that enables teams to access, edit, and collaborate on massive files in real time without downloading or syncing.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Peter Thompson and George Dochev

## Core Business
- **Primary industry/industries**: Cloud Storage, Collaboration Software, Media & Entertainment, Architecture/Engineering/Construction (AEC)
- **Target customers**: B2B, primarily serving creative and technical teams in media & entertainment (film, video, animation), architecture/engineering/construction (AEC), and marketing/advertising. Customers include enterprises like Warner Bros., Discovery, Spotify, Paramount, and Adobe.
- **Mission or purpose statement**: To make data instantly and securely accessible from anywhere, redefining real-time collaboration for remote, hybrid, and multi-office teams around the world.

## Products & Services
- **LucidLink Filespaces**: A cloud-native file streaming platform that mounts as a local drive. Users can instantly access, stream, and edit files of any size directly from the cloud without downloading, syncing, or using a VPN. It provides a single source of truth with real-time collaboration, zero-knowledge encryption, and enterprise-grade access controls (SSO, SCIM, folder/link permissions). It is SOC 2 Type II, GDPR, and MPAA TPN Blue compliant.
- **LucidLink Enterprise**: A version of the platform that combines fast, secure collaboration with egress-free AWS storage, designed for scaling teams.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of **$114.6M** across 5 rounds. Annual Revenue estimated at **$5.7M**.
- **Notable Investors/Partners**: Brighton Park Capital (led Series C), Headline (led Series A & B), Baseline Ventures (led Seed), S28 Capital (led Seed). Key partners include AWS.
- **Growth Signals**: Headcount of 203 employees (+11.2% YoY). Received a Technology & Engineering Emmy® Award. Used by teams behind Oscar and Emmy-winning productions (e.g., *The Bear*, *Atlanta*). Operates in 10 countries with a tech hub in Sofia, Bulgaria.

## Competitive Advantages
- **Unique File Streaming Technology**: Unlike sync-and-share tools (Dropbox, Google Drive) or VPNs, LucidLink streams only the data blocks needed, providing instant access to massive files without local downloads or quality loss.
- **Zero-Knowledge Encryption**: Ensures only authorized users can access data, providing a strong security moat for enterprise clients.
- **Seamless Integration**: Works with existing tools (Adobe Creative Cloud, AutoCAD, Revit, Figma, Final Cut Pro) and feels like a local drive, requiring no change in workflow.
- **Enterprise Compliance**: SOC 2 Type II, GDPR, and MPAA TPN Blue certified, making it suitable for highly regulated industries like media and entertainment.

## Strategic Focus
- **Current priorities**: Expanding its enterprise customer base, deepening integrations with creative and engineering tools, and scaling its global workforce. The company is focused on replacing legacy infrastructure (servers, VPNs, sync tools) for distributed teams.
- **Direction for growth**: Continued investment in product development (e.g., AI features, mobile team), expanding into new verticals (sports production, marketing), and growing its presence in EMEA and APAC.

## Why Work Here
- **Culture highlights**: Described as a team of "creatives and technologists" driven by a shared obsession with streamlining collaboration. Values include redefining real-time collaboration and enabling work from anywhere.
- **Remote/hybrid/office policy**: Hybrid and remote-first workforce. Headquarters in San Francisco, with a major tech hub in Sofia, Bulgaria. Teams span North America, Europe, and Australia.
- **Notable perks or engineering culture**: Opportunity to work on a first-of-its-kind file streaming technology that has won an Emmy. The engineering culture is focused on solving complex data streaming and security challenges. Employee reviews on LinkedIn rate the company 4.2/5.0 (Work-Life: 4.3, Compensation: 4.4, Culture: 4.1, Career: 4.1).
- **Open roles (as of mid-2026)**: Senior Field Marketing Manager, Senior Product Designer with AI, Senior Technical Marketing Manager (Developer), Senior Software Engineer (Mobile team), Senior Manager (Revenue Enablement).

## Sources
1. [lucidlink.com](https://www.lucidlink.com/)
2. [lucidlink.com/careers](https://www.lucidlink.com/careers)
3. [linkedin.com/company/lucidlink](https://www.linkedin.com/company/lucidlink)
4. [jobs.ashbyhq.com/lucidlink](https://jobs.ashbyhq.com/lucidlink)
5. [lucidlink.com/blog/what-is-lucidlink](https://www.lucidlink.com/blog/what-is-lucidlink)

## Other roles at LucidLink

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- [Post Sales Solutions Engineer, EMEA](https://feeny.ai/job/post-sales-solutions-engineer-emea-lucidlink-united-kingdom-n4sc8najtjp3) — United Kingdom
- [Software Engineer, Distributed Systems](https://feeny.ai/job/software-engineer-distributed-systems-lucidlink-sofia-qampxztn6zhs) — Sofia, Bulgaria
- [Technical Support Engineer, L2](https://feeny.ai/job/technical-support-engineer-l2-lucidlink-united-states-qn3vc4a01ecc) — United States
- [Senior Software Engineer, Backend](https://feeny.ai/job/senior-software-engineer-backend-lucidlink-sofia-0x7scvr7981t) — Sofia, Bulgaria