---
title: 'Software Engineer, Workforce Operations at Assembled'
canonical: 'https://feeny.ai/job/software-engineer-workforce-operations-assembled-san-francisco-4eh83vmrmc7x'
type: 'job'
last_seen: '2026-09-17'
---

# Software Engineer, Workforce Operations at Assembled

- **Company:** Assembled
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-17
- **Apply:** https://jobs.ashbyhq.com/assembledhq/e0088228-6ad8-4503-af4a-359469e72a28

## Job description

## About Assembled

Great customer support requires human agents and AI in perfect balance, and [Assembled](https://www.assembled.com/customers) is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

## About the role

The Workforce Operations team is building AI agents to automate one of the most operationally complex parts of workforce management: running support in real time. Today, workforce analysts spend their days monitoring live support volume, staffing, and performance, then making constant adjustments to keep coverage on track and response times fast. We believe AI agents can assist with, and eventually autonomously make, many of these decisions—fundamentally changing how teams run their support operations. This is a 0→1 product area built on top of Assembled’s core workforce management platform. You’ll get the ownership and ambiguity of building something new, while working within a mature product with significant scale, existing complexity, and real customer workflows. It’s an opportunity to figure out what an AI-native approach to workforce operations looks like—and build it for the real world from day one.

## What you'll work on

You'll own problems end-to-end: from understanding how workforce teams make decisions today, through the data models and systems that power those decisions, to polished product experiences that customers rely on every day. Representative projects from this team:

- Building an AI agent for real-time workforce management that monitors support volume, staffing, and performance, identifies emerging problems, and recommends or takes action.
- Giving the agent the context and tools it needs to make good decisions, combining live operational data, historical patterns, customer-specific policies, and the capabilities of Assembled’s WFM platform.
- Designing the control and observability layer for autonomous operations, so workforce teams can understand what the agent sees, why it recommends an action, and when they want it to act automatically.
- Evolving our core Workforce Operations product to support increasingly real-time and automated workflows at the scale and reliability our customers expect.

You might be a great fit if you

- Have 2+ years of experience building software products.
- Have shipped products end-to-end. You can point to something you helped take from idea to production, explain the product and technical tradeoffs you made, and tell us how customers responded.
- Are a strong generalist. You move across the stack without ceremony and pick up new domains quickly. You care more about solving the problem than which layer it lives in.
- Like turning ambiguity into working software. You've taken something where the product, technical architecture, or right abstraction wasn't obvious and driven it to a real outcome.
- Care about how systems behave in the real world. You think about reliability, edge cases, noisy data, and what happens when software is making decisions that affect a live operation.
- Have strong product judgment. You don't just implement requirements; you ask what the user is trying to accomplish and help figure out the right solution.
- Sweat the details. You've caught yourself fixing a misaligned pixel or rewriting an error message nobody asked you to, because shipping something sloppy bothers you.

## Nice to have (but truly not required)

- Experience building AI agents or AI-powered products. You’ve thought about evaluation, observability, tool use, guardrails, or earning user trust in autonomous systems.
- Experience with real-time or data-intensive products. You’ve built systems where fresh data, reliability, and making sense of many changing signals matter.

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

## About Assembled

## Company Overview
- **One-liner**: Assembled provides a unified workforce management platform that blends human agents, AI agents, and BPO vendors to help customer support teams forecast, schedule, and optimize operations.
- **Entity Type**: Private (Series B – $51M raised in 2022)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2018
- **Founders**: Ryan Wang (CEO) and John Wang (CTO)

## Core Business
- **Primary industry**: Workforce management software for customer support / contact centers
- **Target customers**: B2B – enterprises and mid-market support teams (e.g., Etsy, Robinhood, Stripe, HubSpot, Autodesk)
- **Mission or purpose statement**: “Elevate customer support through AI-powered software that makes life easier for customers and employees.” [assembled.com](https://www.assembled.com/about)

## Products & Services
- **AI Agents**: Chat, email, SMS, and voice bots that handle customer resolutions end-to-end, connected to internal tools and policies. (SaaS / AI)
- **AI Workforce Management**: Scheduling, forecasting, and real-time analysis powered by machine learning to manage blended workforces (humans + AI + BPOs). (SaaS)
- **AI Copilot**: Real-time assistance for support agents – surfaces knowledge, suggests responses, automates translations, and streamlines handoffs. (SaaS)

All products are integrated into a single platform. The company emphasizes strong API integrations with the existing tech stack. [assembled.com](https://www.assembled.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue of ~$9.5M (LinkedIn estimate, 2025), Total funding of $70.7M (Seed, Series A, Series B)
- **Notable Investors/Partners**: Emergence Capital (Jake Saper – Board Member), NEA (Vanessa Larco – Board Member), Hilarie Koplow-McAdams (Board Observer, former President of New Relic), Stripe (seed investor). [assembled.com/about](https://www.assembled.com/about)
- **Growth Signals**:
  - 4.5 billion events scheduled through the platform in 2025.
  - Case study clients report 66% reduction in phone wait times, 40% reduction in chat wait time, 2x faster resolution, and 80+% scheduling automation.
  - Over 50,000 agents scheduled per month across 15 global offices.
  - Headcount of 111 employees (YoY slight decrease of -0.7%, but active job postings increasing 7.7% year-over-year).
  - LinkedIn followers grew 40% in the past year. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Competitive Advantages
- **Unified platform** – The only solution that manages in-house human agents, AI agents, and BPO vendors on a single dashboard with real-time recommendations.
- **AI-native intelligence** – Uses actual case history to pinpoint automation opportunities and measure savings, blending human empathy with AI efficiency.
- **Enterprise-grade compliance** – SOC 2, GDPR, and HIPAA compliant with granular permissions and audit readiness.
- **Deep integrations** – Connects to the entire support tech stack, making adoption seamless for existing teams.

## Strategic Focus
- Accelerate AI transformation of customer support by helping organizations deploy AI agents alongside human staff.
- Expand globally – operates in the US, UK, India, Germany, Singapore, and Canada; recent offices in New York and San Francisco.
- Continue building out the AI Copilot and Workforce Management features to drive measurable savings and operational improvements for clients.

## Why Work Here
- **Flexible work arrangements** – Hybrid/remote options with a home-office credit for remote employees. In-office perks include catered lunches 5x/week, pet-friendly environment, and good snacks. [assembled.com/careers](https://www.assembled.com/careers-at-assembled)
- **Competitive compensation and equity** – Encourages an owner mentality; full health, dental, vision insurance plus 401(k) plan.
- **Monthly stipends** – For wellness (gym, etc.) and continued learning/development.
- **Visa sponsorship** – The company sponsors employment visas for US roles.
- **Culture** – Values empathy, curiosity, and determination. Emphasizes “act like a support agent,” making feedback a gift, and being the best partner. Described as low-ego, high-impact environment. [assembled.com/careers](https://www.assembled.com/careers-at-assembled)
- **Open roles** – 28 active job postings (as of mid-2025) across engineering, product, sales, customer success, and marketing. Notable roles include Software Engineer – AI Agents and Engineering Manager – Forecasting & Scheduling. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Sources
1. [assembled.com](https://www.assembled.com/)
2. [assembled.com/about](https://www.assembled.com/about)
3. [assembled.com/careers-at-assembled](https://www.assembled.com/careers-at-assembled)
4. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

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