---
title: 'Software Implementation Specialist at BIS Safety Software'
canonical: 'https://feeny.ai/job/software-implementation-specialist-bis-safety-software-toronto-jzs3382zbn2c'
type: 'job'
last_seen: '2026-09-07'
---

# Software Implementation Specialist at BIS Safety Software

- **Company:** BIS Safety Software
- **Location:** Toronto, Canada
- **Compensation:** $75k–$95k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/bis/603e3765-0ba5-4157-b6e9-6a728c992cf0

## Job description

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been building innovative software that helps companies simplify training, improve compliance, and keep their people safe. As we continue to grow, we're looking for someone who is passionate about creating exceptional client experiences and helping organizations successfully adopt our software.

## About the Role

As our Software Implementation Specialist, you'll be responsible for leading the onboarding and implementation experience for new clients, guiding them from kickoff through successful adoption of the BIS Safety Software platform. You'll work with a diverse portfolio of organizations ranging from mid-market companies to large enterprise clients, partnering with administrators, project teams, and key stakeholders to understand their operational needs and tailor each implementation accordingly. If you enjoy educating others, simplifying complex processes, and making customers successful, this role is for you. We are looking for someone with a flexible schedule who can occasionally adjust their working hours to support clients across different time zones.

In This Role, You Will Be Expected To:

- Lead onboarding and implementation projects for new clients, ensuring a smooth and successful transition to the BIS Safety Software platform.
- Deliver engaging virtual and/or in-person training sessions tailored to each client's workflows, business processes, and learning needs.
- Build trusted relationships with client administrators, project teams, and stakeholders throughout the onboarding journey.
- Configure client environments, including training matrices, user setup, and implementation requirements.
- Support data migration by helping clients migrate historical training records and data from previous systems into the BIS platform.
- Coordinate onboarding timelines by managing training schedules, project milestones, and follow-up meetings to keep implementations on track.
- Provide prompt, solution-focused support via phone and email, ensuring clients feel confident throughout their onboarding experience.
- Partner with internal teams to resolve implementation challenges and continuously improve the client experience.
- Identify opportunities for continuous improvement across onboarding processes, documentation, and educational resources.
- Drive successful client adoption, ensuring clients are positioned for long-term success with BIS Safety Software.

You Might Be the Right Fit If You:

- Genuinely enjoy helping people succeed and take pride in delivering an exceptional customer experience.
- Build rapport quickly and are comfortable working with stakeholders at all levels of an organization.
- Are an excellent communicator who can explain technical concepts in a clear, approachable way.
- Thrive in a fast-paced environment and enjoy managing multiple clients and priorities simultaneously.
- Are highly organized and able to balance competing deadlines while maintaining exceptional attention to detail.
- Take initiative, solve problems proactively, and remain calm under pressure.
- Are naturally curious, adaptable, and excited to learn new technology.
- Enjoy collaborating across teams and contributing to continuous improvement.

Qualifications We Are Looking For:

- 5+ years of experience in Customer Success, Client Onboarding, Software Implementation, Training, or a similar client-facing role.
- Experience working with SaaS platforms or other technology products.
- Demonstrated experience managing multiple client implementations/projects simultaneously.
- Experience onboarding mid-market and/or enterprise clients.
- Strong technical aptitude and confidence learning new software platforms.

Bonus points if you have (these are assests, but not required)

- Experience with change management or data migration projects.
- Strong Microsoft Excel skills.
- French and/or Spanish language skills.
- Experience working within Learning Management Systems (LMS), HRIS, EHS, or compliance software.

Compensation and benefits:

- Employee Stock Ownership Plan (ESOP)
- Full medical, dental, and vision coverage
- Life insurance and disability insurance
- Health spending account
- Flexible working hours
- On-the-job training and growth opportunities
- Free on-site parking

About BIS:

BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we’re growing!

A few things that make us different: we don’t use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you’re helping build.

How to apply:

Visit our Careers Page for more information. We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted.

Job ID #T202607-02CCS

## About BIS Safety Software

## Company Overview
- **One-liner**: BIS Safety Software provides an AI-enabled, cloud-based Environment, Health, and Safety (EHS) software suite that accelerates workforce readiness, certification control, digital field execution, asset oversight, and compliance reporting for regulated industries.
- **Entity Type**: Private (Bootstrapped/Profitable)
- **Headquarters**: Sherwood Park, Alberta, Canada
- **Founded**: 2006
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Environment, Health, and Safety (EHS) Software / E-Learning
- **Target customers**: B2B; safety training organizations, construction, oil & gas, manufacturing, and other regulated industries across North America
- **Mission or purpose statement**: “Saving lives is our daily mission by making workplaces safer, ensuring people return home to their loved ones.”

## Products & Services
- **SafetyNET Platform**: The core integrated suite combining training, compliance, forms, and asset management.
- **Learning Management System (LMS)**: Enterprise-level online learning system with an integrated training matrix and exam engine, including access to thousands of premium EHS courses.
- **Training Record Management**: Advanced record management with built-in notifications and alerts for certification control.
- **Online Digital Forms**: AI-powered digital forms for incident management, COR audits, inspections, hazard assessments, and more. Features a drag-and-drop builder, mobile/offline capability, and multi-respondent workflows.
- **Asset Management**: Software for tracking equipment, vehicles, technology, and other physical assets.
- **Classroom Management Software**: Comprehensive tool for managing instructors, classrooms, courses, and events.
- **Digital Folders**: Online folders for employee access to policies and procedures with automated sign-off technology.
- **Lone Worker Feature**: Enables solitary employees to relay real-time status updates to managers for enhanced safety.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual Revenue estimated at **$18M**; Over **2.5 million active users**; Over **3 million successful safety forms completed each year**.
- **Notable Investors/Partners**: Not publicly available (bootstrapped). Over 50% of new customers are referred by existing clients. The SafetyNET network includes more than 500 leading safety training companies across North America.
- **Growth Signals**: Headcount of **55 employees** (+9.1% YoY, +6 people). In 2022, purchased a new head office in Sherwood Park and a building in Houston, Texas to facilitate growth. Released the Lone Worker feature in 2023. Workforce distributed across Canada, India, Pakistan, and the United States.

## Competitive Advantages
- **Integrated Platform**: Combines LMS, training records, digital forms, asset management, and lone worker safety into a single, unified system, reducing the need for multiple vendors.
- **AI-Enabled Efficiency**: AI-powered conversion of safety documents into digital, fillable forms, streamlining field execution.
- **High Customer Loyalty**: Over 50% of new customers come from referrals, indicating strong product-market fit and customer satisfaction.
- **Specialized Focus**: Deep expertise in the EHS and safety training niche for over 18 years, providing a tailored solution that generic software cannot match.

## Strategic Focus
- **Geographic Expansion**: Recent investment in a Houston office signals a push to grow presence in the US market.
- **Product Innovation**: Continued enhancement of digital forms (multi-respondent workflows, version history) and introduction of new safety features like the Lone Worker module.
- **Talent Growth**: Expanding the team (9.1% headcount growth) with a focus on collaborative, tech-savvy talent to support product development and customer success.

## Why Work Here
- **Culture & Values**: Described as a “diverse group, united by shared values” that embraces change, shuns bureaucracy, and is driven by curiosity. The team is tech-savvy and focused on making a meaningful impact.
- **Mission-Driven Work**: Employees are motivated by the “noble cause of safety,” directly contributing to saving lives and ensuring people return home safely.
- **Work Environment**: Primarily **in-person** at the Sherwood Park head office, with some remote exceptions for employees in different regions. The company believes in the power of in-person collaboration.
- **Employer Rating**: 4.8/5.0 (22 reviews on LinkedIn). Breakdown: Work-Life: 4.7, Compensation: 4.2, Culture: 4.8, Career: 4.6.
- **Hiring Process**: Transparent and thoughtful; typically 3 interviews with different team members and a skill assessment. The company emphasizes finding the right cultural and skill fit over speed.

## Sources
1. [bissafety.com](https://bissafety.com/)
2. [bissafety.com - About Us](https://bissafety.com/about-bis-safety-software/)
3. [LinkedIn - BIS Safety Software](https://www.linkedin.com/company/bis-safety-software)
4. [Lever.co - BIS Careers](https://jobs.lever.co/bis)
5. [bis.graycelltech.net - Careers Page](https://bis.graycelltech.net/careers/)

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