---
title: 'Software Onboarding Manager, B2B E-commerce (Brazil Remote) at Okendo'
canonical: 'https://feeny.ai/job/software-onboarding-manager-b2b-e-commerce-brazil-remote-okendo-brazil-qgd7d0zeekdz'
type: 'job'
last_seen: '2026-10-30'
---

# Software Onboarding Manager, B2B E-commerce (Brazil Remote) at Okendo

- **Company:** Okendo
- **Location:** Brazil
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.lever.co/okendo/93eda043-2fbf-459e-816e-0d92cd920ac5

## Job description

## About Okendo

We believe happy customers make the best marketers. That’s why we built Okendo – the customer marketing platform that creates stronger connections between consumers and the brands they love. Using Okendo, Shopify brands can grow faster and more efficiently by cultivating brand advocacy and maximising lifetime value. Our unified platform and unique suite of products for Reviews, Referrals, Quizzes, Loyalty, and Surveys is trusted by 19,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans. Position Summary As an Enterprise Onboarding Manager, you will set Okendo's most strategic brands up for long-term success. You will own each launch from the moment the deal closes to the handoff to Customer Success: turning the brand's goals into a clear launch plan, guiding them through setup, integrations, and go-live, and making sure they see value quickly. This is an individual contributor role. You will pick up the momentum Sales has built, and you will work hand in hand with Solutions Engineering, Support, Customer Success, and Account Executives. The first impression you create sets the tone for the whole relationship. How you'll create impact: Own the enterprise launch from kickoff to go-live Be the dedicated lead for each new enterprise brand, from sales handoff to go-live, keeping the plan, timeline, and expectations clear Turn each brand's goals into a launch plan across Reviews, Loyalty, Referrals, Quizzes, and Surveys, tailored to their business, tech stack, and retail calendar Run several complex launches at once, clearing blockers early so brands go live on time and on brand Design programs that deliver value fast Advise each brand on how to set up their programs, and guide them through data migration, theme customization, and integrations with their tech stack, including Shopify, Klaviyo, TikTok Shop, Google, Meta, and Attentive Work with Solutions Engineering on custom builds and APIs, writing clear requirements so the work lands right Train brand teams to run their programs with confidence, and make sure every brand reaches first value by the go-live date Partner across the business Work with Sales before close on scope and timelines, and join late-stage calls where trust in our onboarding matters Hand off each brand to Customer Success with a clear summary of goals, stakeholders, and next steps, and flag growth opportunities across the suite Give Product feedback on gaps you see during enterprise launches, and partner with Marketing on customer stories Keep raising the bar on how we onboard Build templates, checklists, and playbooks for enterprise launches, so what works for you becomes how the team works Become a deep expert on the Okendo platform and the ecommerce tools brands use alongside it, and share what you learn with the team What we need from you: 5+ years in customer onboarding, implementation, or project management at a B2B SaaS company, ideally with ecommerce brands or marketing and retention tools A track record of leading complex, multi-stakeholder launches for larger customers, on time and to a high standard Strong project management and organisation: you can plan, track, and prioritise many moving parts across many launches at once Technical comfort: the words CSV, HTML, and APIs do not scare you, they excite you Knowledge of ecommerce tech stacks and metrics, such as conversion, AOV, and repeat rate Confidence working with senior marketing and ecommerce stakeholders, and the assertiveness to drive action plans to completion Excellent written and verbal communication, and a resourceful, positive, resilient approach when launches get complicated Bonus: familiarity with Shopify (especially Shopify Plus), Klaviyo, Google Shopping, and headless or custom storefront setups 1-Month Success Markers You've completed onboarding, earned your Okendo Product Expert certification, and can confidently demo all five Okendo products You've shadowed enterprise launches from kickoff to go-live and are running your first launches with support You understand the ecommerce industry and the brands we work with well enough to hold a credible conversation 6-Month Success Markers You've led multiple enterprise launches from kickoff to go-live, on time and to a high standard Every launch has a clear plan, named stakeholders, a go-live date, and a clean handoff to Customer Success You've built strong working relationships with Solutions Engineering, Account Executives, and Customer Success, and contributed templates the team is using 1-Year Success Markers You consistently launch enterprise brands on time, and those brands describe the experience as smooth and well run The brands you launched are healthy, growing accounts, with clear growth plans handed to Customer Success You're the go-to resource inside Okendo for complex enterprise launches, and your playbooks are part of how the team works

## About Okendo

## Company Overview
- **One-liner**: Okendo is a customer marketing platform that helps Shopify brands turn shoppers into loyal advocates and drive efficient growth.
- **Entity Type**: Private (Series A)
- **Headquarters**: Surry Hills, New South Wales, Australia
- **Founded**: 2017
- **Founders**: Matt Goodman (CEO) and Matt Garven (CTO)

## Core Business
- **Primary industry/industries**: Customer Marketing / E‑commerce Software
- **Target customers**: B2B – Shopify merchants (SMB to mid‑market brands)
- **Mission or purpose**: “Enable Shopify brands to accelerate efficient growth by creating and mobilizing Superfans.” [okendo.io](https://okendo.io/careers/)

## Products & Services
- **Okendo Reviews**: Collect and display scroll‑stopping reviews that boost PDP conversion rates (4.2x average uplift). [okendo.io](https://okendo.io/)
- **Okendo Surveys**: Gather customer insights with a 70% average response rate. [okendo.io](https://okendo.io/)
- **Okendo Referrals**: Turn happy customers into brand advocates through referral programs. [okendo.io](https://okendo.io/)
- **Okendo Loyalty & Rewards**: Gamify the customer experience with points, perks, and exclusives. [okendo.io](https://okendo.io/)
- **Customer Intelligence**: Collect data to create personalised experiences and drive lifetime value. [okendo.io](https://okendo.io/)
- **Channel Syndication**: Sync reviews to Google, TikTok Shop, and retail networks (via Bazaarvoice). [okendo.io](https://okendo.io/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Annual Revenue – $7.1M (latest estimate) [linkedin.com](https://linkedin.com/company/okendo)  
  **Total Funding** – $31.3M (Seed $5.3M led by Index Ventures in 2021; Series A $26M led by Base10 Partners in 2022) [linkedin.com](https://linkedin.com/company/okendo)
- **Notable Investors/Partners**: Index Ventures, Base10 Partners, Google (partnership), TikTok Shop (integration), Bazaarvoice (syndication).
- **Growth Signals**:  
  - Serving 18,000+ Shopify brands [okendo.io](https://okendo.io/)  
  - 92 employees, +16% YoY headcount growth [linkedin.com](https://linkedin.com/company/okendo)  
  - Opened US office and expanded to 6 countries [okendo.io](https://okendo.io/about/)  
  - Product launches: Surveys, Referrals, Loyalty & Rewards since Series A

## Competitive Advantages
- **Deep Shopify‑native integration** – built specifically for the Shopify ecosystem, enabling seamless data flow and higher conversion lift.  
- **“Superfan” methodology** – focus on turning customers into active advocates rather than passive buyers, driving 15x average platform ROI. [okendo.io](https://okendo.io/)  
- **All‑in‑one platform** – combines reviews, surveys, referrals, and loyalty in a single solution, reducing the need for multiple point tools.  
- **Channel syndication** – unique ability to push UGC to Google, TikTok Shop, and major retailers, amplifying reach.

## Strategic Focus
- **Expand the platform** – continue building new modules (Loyalty, Surveys, Referrals) to deepen customer retention and wallet share.  
- **Scale across channels** – strengthen integrations with TikTok Shop, Google, and retail syndication to help brands grow beyond their own storefront.  
- **International growth** – leverage distributed team (Australia, US, Brazil, Colombia, Portugal, Philippines) to serve a global merchant base. [linkedin.com](https://linkedin.com/company/okendo)  
- **Data‑driven personalisation** – use customer intelligence to create hyper‑relevant experiences that boost LTV.

## Why Work Here
- **100% remote‑first** – “Remote by default” policy; employees can work from anywhere in supported countries. [okendo.io](https://okendo.io/careers/)  
- **Culture of ownership** – employee equity plans for all team members; “It’s always Day 1” mindset with agility over bureaucracy. [okendo.io](https://okendo.io/careers/)  
- **Competitive compensation** – data‑backed salary strategy, 401k match (US), superannuation (AU). [okendo.io](https://okendo.io/careers/)  
- **Generous benefits** – 100% employer‑paid health insurance (medical, dental, vision) for US employees, 50% dependent coverage; 4 weeks PTO + 11 holidays; fully paid parental leave (12 weeks maternity, 8 weeks paternity). [okendo.io](https://okendo.io/careers/)  
- **Strong employer rating** – 4.4/5 on LinkedIn (49 reviews) with high marks for work‑life (4.3), compensation (4.3), culture (4.1), career development (4.3). [linkedin.com](https://linkedin.com/company/okendo)  
- **Engineering culture** – product engineering team of 32+ people; focus on velocity, outcomes, and continuous learning. [linkedin.com](https://linkedin.com/company/okendo)

## Sources
1. [okendo.io – Careers](https://okendo.io/careers/)  
2. [okendo.io – About](https://okendo.io/about/)  
3. [okendo.io – Homepage](https://okendo.io/)  
4. [linkedin.com – Company Profile](https://linkedin.com/company/okendo)  
5. [jobs.lever.co – Open Positions](https://jobs.lever.co/okendo)

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- [Customer Success Manager - Remote, Brazil](https://feeny.ai/job/customer-success-manager-remote-brazil-okendo-brazil-3wjkbcdthtkk) — Brazil
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