---
title: 'Software QA Engineer at Ooma'
canonical: 'https://feeny.ai/job/software-qa-engineer-ooma-sunnyvale-5rzwpx5db1ha'
type: 'job'
last_seen: '2026-09-04'
---

# Software QA Engineer at Ooma

- **Company:** Ooma
- **Location:** Sunnyvale, CA
- **Compensation:** $123k–$135k
- **Posted:** 2026-06-11
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/ooma/jobs/5154201007

## Job description

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

Ooma is seeking a motivated and detail-oriented Software Quality Assurance Engineer to join our SQA team. In this role, you will help ensure the quality, reliability, and performance of Ooma's products and services through comprehensive testing, validation, and collaboration with cross-functional engineering teams.

You will play a key role in defining test strategies, developing test plans, building and maintaining lab environments, tracking defects, and delivering quality insights to stakeholders. This position offers the opportunity to work with modern test automation tools, including AI-assisted testing technologies.

What You’ll Do:

- Design, develop, and execute test plans and test cases to validate product functionality, performance, and customer use cases.
- Define test strategies and provide clear project status, risk assessments, and schedule updates to management.
- Build, configure, and maintain lab environments to validate a variety of product configurations and solutions.
- Collaborate with engineering, automation, and performance teams to improve test coverage and efficiency.
- Leverage test automation and AI-assisted testing tools to enhance quality and productivity.
- Identify, document, track, and drive resolution of defects throughout the development lifecycle.
- Prepare test reports and communicate quality results to project stakeholders.

Experience We’re Looking For:

- 3-5+ years of professional experience, including a minimum of 2 years testing VoIP, networking, and application-based solutions in an engineering environment. A BS in Electrical Engineering, Computer Science/Computer Engineering, or a related technical field is preferred; equivalent experience and demonstrated expertise are acceptable.
- Experience developing and executing automated tests.
- Familiarity with generative AI and AI-assisted development or testing tools.
- Experience working in Linux environments; basic Linux administration skills are a plus.
- Experience testing iOS and Android applications is desirable.
- Ability to install, configure, and maintain test lab environments.
- Proven ability to create clear, organized, and comprehensive test plans, test cases, and test scripts.
- Experience with customer support or troubleshooting technical solutions is a plus.
- Familiarity with database administration and management is desirable.
- Strong written and verbal communication skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Self-motivated, detail-oriented team player with a strong work ethic and collaborative mindset. #LI-OP1

What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
- Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA Healthcare & Dependent Care
- Commuter Benefits
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- 401(k), including employer match, and Roth
- Employee Stock Purchase Plan (ESPP)
- Paid Time off, Sick Time, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

The base salary range for candidates within the San Francisco Bay Area is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs). California Pay Range $123,000—$135,000 USD

## About Ooma

## Company Overview
- **One-liner**: Ooma provides cloud-based voice, video, messaging, and AI-powered communications services for businesses and consumers, delivered via a smart SaaS platform.
- **Entity Type**: Public (NYSE: OOMA) – IPO July 24, 2015
- **Headquarters**: Sunnyvale, California, United States
- **Founded**: 2003
- **Founders**: Andrew Frame and Michael Cerda

## Core Business
- **Primary industry**: Telecommunications / Unified Communications as a Service (UCaaS)
- **Target customers**: B2B (small-to-medium businesses, enterprises, hospitality, healthcare) and B2C (residential consumers)
- **Mission or purpose statement**: “We empower people to connect in smarter ways.” [[ooma.com/company]](https://www.ooma.com/company/)

## Products & Services
- **Ooma Office** – Cloud-based multi-user phone, video, and messaging system for small and medium businesses. Includes AI answering, intelligent virtual attendants, and mobile integration. (SaaS)
- **Ooma Enterprise** – Customizable UCaaS solution for complex organizations, especially distributed businesses in hospitality and healthcare. (SaaS)
- **Ooma AirDial** – All-in-one POTS replacement solution combining hardware, software, remote management, and cloud telephony. (Hardware + SaaS)
- **2600Hz** (an Ooma company) – Turnkey open-core platform merging UCaaS, CPaaS, and CCaaS on a single code base. (SaaS/Platform)
- **OnSIP** (an Ooma company) – Pay-as-you-go UCaaS for businesses. (SaaS)
- **Ooma Telo** – Residential VoIP phone service with free calling (taxes/fees only) and advanced features. (Hardware + Service)
- **Talkatone** – Mobile calling app (acquired by Ooma). (Mobile App)
- **Ooma Connect** – Fixed wireless internet service optimized for Ooma Office (primary or backup access). (ISP Service)

## Market Standing
- **Valuation/Market Cap**: $484.8 million (as of recent LinkedIn data). [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Key Metric**: Annual Revenue – $256.9 million (fiscal year ended January 31, 2025). [[investors.ooma.com]](https://investors.ooma.com/static-files/dc148ea2-31d4-4ce5-8a19-4ddc8c55498b)  
  (LinkedIn reports $273.6M for a different trailing period.) [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Total Funding**: $98.4 million (historical venture rounds, last known in 2009). [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Notable Investors/Partners**: Worldview Technology Partners (lead in Series B and D). [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Growth Signals**:
  - Revenue grew from $216.2M (FY2023) to $256.9M (FY2025) – a ~19% increase over two years. [[investors.ooma.com]](https://investors.ooma.com/static-files/dc148ea2-31d4-4ce5-8a19-4ddc8c55498b)
  - Core users: 1,234,000 (Ooma Business + Residential as of Jan 31, 2025). [[investors.ooma.com]](https://investors.ooma.com/static-files/dc148ea2-31d4-4ce5-8a19-4ddc8c55498b)
  - Headcount growth: +4.7% YoY; job postings up 600% YoY. [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
  - Top-rated by PC Mag (Business Choice for VoIP) and Consumer Reports (residential phone service). [[ooma.com/company]](https://www.ooma.com/company/)

## Competitive Advantages
- **Proprietary multi-tenant cloud platform** that powers all Ooma services, enabling high-volume, low-cost infrastructure and rapid addition of new connected services.
- **End-to-end integration** of hardware, software, and cloud for POTS replacement (AirDial) creates a sticky enterprise solution.
- **AI-driven features** (AI Answering, Transcriptions) embedded directly into phone service, differentiating from traditional VoIP providers.
- **Dual market presence** (business + residential) provides diversified revenue streams and cross-sell opportunities.
- **Strong brand recognition** with top rankings from independent review sources.

## Strategic Focus
- **Growing the business segment**: Expanding Ooma Office, Enterprise, and AirDial to capture more SMB and enterprise customers.
- **AI integration**: Purpose-built AI for call answering, transcription, and actionable insights to boost productivity and reduce missed leads.
- **Platform expansion**: Leveraging the 2600Hz open-core platform to offer CPaaS and CCaaS capabilities.
- **Increasing ARPU**: Up-selling connected services (smart security, mobile apps) to the existing large user base.
- **Geographic reach**: Primarily US and Canada with limited international presence; selectively growing.

## Why Work Here
- **Culture & Values**: Emphasizes “we care,” “think big,” “embrace diversity,” and “be a force for good.” Internal “Culture Team” drives inclusion and belonging. [[ooma.com/careers]](https://www.ooma.com/careers/)
- **Work Flexibility**: General approach is flexible with remote/hybrid options; special effort to keep teams connected whether in-person or virtual. [[ooma.com/careers]](https://www.ooma.com/careers/)
- **Benefits**:
  - 401(k) retirement plan with employer matching
  - Employee Stock Purchase Plan (ESPP) at discounted price
  - Comprehensive health plans (HMO, PPO, HDHP with HSA funded by Ooma)
  - Dental, vision, life insurance, short/long-term disability
  - Commuter benefits (pre-tax mass transit/parking)
  - Employee Assistance Program (EAP) and emergency travel assistance
  - Charitable donation matching and volunteer opportunities [[ooma.com/careers]](https://www.ooma.com/careers/)
- **Diversity & Belonging**: Committed to equal pay (Equal Pay Pledge on Glassdoor), diverse hiring, and fact-based discussions. [[ooma.com/careers]](https://www.ooma.com/careers/)
- **Employee Sentiment**: Glassdoor rating 3.6/5.0 (based on 239 reviews), with work-life balance scoring 3.8 and culture 3.8. [[linkedin.com/company/ooma]](https://www.linkedin.com/company/ooma)
- **Growth Opportunities**: Recent 600% surge in job postings indicates scaling; roles span engineering, sales, product, and support.

## Sources
1. [ooma.com/careers] (https://www.ooma.com/careers/) – Benefits, values, social impact
2. [ooma.com/company] (https://www.ooma.com/company/) – Company overview, products, mission, awards
3. [ooma.com] (https://www.ooma.com/) – AI features, product landing page
4. [linkedin.com/company/ooma] (https://www.linkedin.com/company/ooma) – Employee count, revenue, market cap, history, reviews
5. [investors.ooma.com] (https://investors.ooma.com/static-files/dc148ea2-31d4-4ce5-8a19-4ddc8c55498b) – Form 10-K (FY2025) – Revenue, users, human capital details

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