---
title: 'Software quality engineer (UK) at WRITER'
canonical: 'https://feeny.ai/job/software-quality-engineer-uk-writer-london-cfjdg20sad1f'
type: 'job'
last_seen: '2026-09-09'
---

# Software quality engineer (UK) at WRITER

- **Company:** WRITER
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/writer/59857771-c377-4815-bfea-1892169ce8e9

## Job description

🚀 About WRITER

WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.

Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.

📐 About the role

Are you passionate about ensuring the highest quality for cutting-edge generative AI applications? As a software quality engineer at WRITER, you'll play a critical role in shaping the reliability, performance, and trustworthiness of our AI-powered work orchestration platform. You’ll be at the forefront of defining and implementing rigorous quality strategies for our enterprise-grade LLMs and AI agents, directly impacting how hundreds of global companies unlock transformational value through AI. This is a unique chance to dive deep into the unique challenges of AI quality assurance and make a tangible difference in a rapidly evolving field.

This is a hybrid role based out of our London, San Francisco, Seattle, and New York City hubs. You will report directly to the director of engineering.

🦸🏻‍♀️ What you'll do

- Define and implement comprehensive quality assurance strategies and test plans for our AI agents and LLM-powered applications, ensuring exceptional product reliability and performance.
- Designing and developing automation frameworks: creating robust, scalable, and maintainable automated test frameworks from scratch or enhancing existing ones. You’ll need proficiency in at least one language like Typsecript, Python.
- Collaborate closely with product managers, machine learning engineers, and data scientists to understand complex AI features and model behaviors, translating them into effective test cases and validation criteria.
- Drive the continuous improvement of our testing processes and infrastructure, integrating automated checks within our CI/CD pipelines to ensure rapid, high-quality releases.
- Identify, document, and track software defects and inconsistencies, performing root cause analysis to provide actionable feedback to development teams.
- Monitor production systems and AI model performance, proactively identifying potential issues and contributing to post-release quality validation.
- Champion quality best practices across engineering teams, fostering a culture of ownership and continuous improvement in delivering world-class AI solutions.
- Designing, managing, and maintaining test data strategies and mock services to ensure stable, isolated, and repeatable test execution.
- Experience designing, developing, or integrating agentic AI systems, AI skills, and the Model Context Protocol (MCP).
- Manage the full defect lifecycle by analyzing customer feedback and debugging logs to identify, prioritize, and track software bugs, collaborating closely with development teams to ensure timely resolution.

⭐️ What you need

- 5+ years of hands-on experience in software quality assurance or engineering, with a strong focus on testing complex distributed systems or AI/ML applications.
- 5+ years of experience working with GitHub actions
- Proficiency in programming languages like Python or Typescript for test automation, and experience with modern testing frameworks such as Playwright.
- Solid understanding of AI/ML concepts, including model evaluation metrics, data pipelines, and the unique challenges of testing generative AI outputs.
- Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) in a CI/CD environment is a big plus.
- Exceptional analytical skills to dissect complex problems and a keen eye for detail, ensuring no bug goes unnoticed.
- A collaborative spirit that helps you Connect cross-functional teams to common quality goals, Challenge existing assumptions to build better systems, and Own the end-to-end quality of our products.
- Demonstrated ability to drive initiatives independently and thrive in a fast-paced, evolving startup environment.

🍩 Benefits & perks (UK full-time employees):

- Generous PTO, plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer
- Competitive pension scheme and company contribution
- Annual work-life stipends for:
- Wellness stipend for gym, massage/chiropractor, personal training, etc.
- Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation and company stock options

## About WRITER

## Company Overview
- **One-liner**: WRITER provides an enterprise AI platform that enables organizations to build, activate, and supervise AI agents grounded in company data and powered by its own family of large language models (LLMs).
- **Entity Type**: Private (Series C; $326M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: May Habib (CEO) & Waseem AlShikh (CTO)

## Core Business
- **Primary Industry**: Enterprise AI / Generative AI Software Development
- **Target Customers**: B2B; Large enterprises in regulated industries (e.g., financial services, healthcare, professional services). Named customers include Accenture, Mars, Marriott, Uber, and Vanguard.
- **Mission Statement**: To expand human capacity through superintelligence by building trustworthy AI that unites IT and business teams for enterprise-wide transformation.

## Products & Services
- **WRITER Platform**: An end-to-end platform for building, deploying, and monitoring AI agents that are grounded in enterprise data and governed by IT controls. Includes an "AI Studio" for custom agent creation.
- **WRITER Agent**: A delegation-based agent that executes complex, multi-step workflows from natural language instructions (e.g., drafting reports, conducting research, generating compliant content).
- **Palmyra Family of LLMs**: WRITER’s own suite of purpose-built LLMs, designed for transparency, reliability, and control in regulated environments.
- **Security & Compliance Integrations**: Pre-built integrations with enterprise security, identity, and observability stacks (e.g., SSO, audit logs, role-based access controls) to meet compliance standards.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (total funding of $326M).
- **Key Metric**: Annual recurring revenue (ARR) estimated at $26M (source: LinkedIn company profile).
- **Notable Investors**: Premji Invest, Radical Ventures, ICONIQ Growth, Insight Partners, Balderton Capital, B Capital, Salesforce Ventures, Adobe Ventures, Citi Ventures, IBM Ventures.
- **Growth Signals**: Headcount of ~727 employees (+33.1% YoY); operates in 42 countries; LinkedIn followers grew +35.7% YoY to ~88k; expanding office footprint with hubs in San Francisco, New York, London, Chicago, and Austin.

## Competitive Advantages
- **Five-year track record of in-house LLM R&D**: Co-founders have been building AI for enterprise since 2013 (first company focused on machine translation). WRITER controls its own model stack, not just a wrapper on third-party APIs.
- **Enterprise-first DNA**: Platform is built from the ground up for governance, compliance, and IT integration — a key differentiator in regulated industries.
- **Purpose-built for agentic workflows**: Unlike generic chatbot platforms, WRITER focuses on autonomous, multi-step task execution with deep domain context.
- **Strong partner ecosystem**: Backed by a consortium of strategic investors including Salesforce, Adobe, Citi, and IBM, signaling deep enterprise channel potential.

## Strategic Focus
- **Agentic AI for the enterprise**: Moving beyond simple prompting to autonomous agents that can be delegated complex tasks.
- **Deepening IT and security integrations**: Making it easy for security and compliance teams to approve and deploy AI at scale.
- **Expanding AI research**: Continuing to invest in the Palmyra family of LLMs to maintain frontier capabilities.
- **Global expansion**: Growing presence across North America and Europe (offices in SF, NY, London, Chicago, Austin).

## Why Work Here
- **Hybrid culture**: The company is built around a mix of in-office collaboration and remote work. Offices are in San Francisco, New York, and London (plus Chicago and Austin).
- **Ownership mindset**: All employees receive company stock options, plus a 401k plan with employer contributions.
- **Growth opportunities**: "Expect to quickly improve your skills and expand your responsibilities" — learning and development stipend and generous PTO are provided.
- **Cutting-edge technical challenges**: Teams build advanced AI technology from scratch, solving problems few other companies tackle.
- **Comprehensive benefits**: Employer-covered medical, dental, and vision plans; life insurance; FSA; competitive parental leave; family-friendly policies.
- **Strong values-driven culture**: Emphasizes active listening, high standards, long-term thinking, and diverse perspectives.
- **Active hiring**: Multiple open roles across engineering, product, sales, and customer success (see careers page).

## Sources
1. [writer.com/about](https://writer.com/company/about/)
2. [writer.com](https://writer.com/)
3. [writer.com/careers](https://writer.com/company/careers/)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/getwriter)
5. [Ashby Careers Page](https://jobs.ashbyhq.com/writer)

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