--- title: 'Software Support Engineer at Cubic³' canonical: 'https://feeny.ai/job/software-support-engineer-cubic3-manila-97t6x5218ejr' type: 'job' last_seen: '2026-09-10' --- # Software Support Engineer at Cubic³ - **Company:** Cubic³ - **Location:** Manila, Philippines - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/cubic3/c2ba0103-631e-44f5-a4f8-d5faf7597514 ## Job description The Company Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements. We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. So, whether you’re interested in joining us as an individual contributor, manager, senior leader – or someone who aspires to growing into a leadership role – we look for people who are results focused, empathetic, visionary, empowering, and who ‘champion’ our cultures and values. ## The Role We are seeking an experienced Software Support Engineer to help maintain and improve the reliability of Cubic’s software platform, ensuring our IoT and automotive solutions remain stable and performant. In this role, you will be the critical link between our development teams and customers, helping to diagnose and resolve software-related issues. You will investigate and troubleshoot escalated problems, guide and support other engineers, and contribute to the overall improvement of our platform. This role requires a hands-on approach, where you’ll be actively involved in debugging and problem-solving, as well as mentoring other engineers. Your focus will be on ensuring the software platform runs smoothly, troubleshooting incidents in real-time, and driving long-term improvements through proactive issue identification and resolution. You will also have opportunities to influence future product enhancements based on the issues you encounter and resolve. ## Responsibilities - Own and drive resolution of complex software issues. You will take responsibility for identifying and troubleshooting software problems, collaborating with developers to resolve bugs and performance issues, especially those escalated by the App Support team. - Using tools like New Relic and DataDog, you will monitor system performance, react to alerts, and ensure issues are addressed swiftly to maintain uptime and system reliability. - Perform deep analysis of recurring or critical incidents, identifying root causes, and working with development and product teams to implement long-term solutions and avoid future issues. - During critical software incidents, you will coordinate with the development, App Support, and DevOps teams to quickly identify and resolve issues, minimising customer impact. - Actively participate in debugging and resolving issues across Cubic’s platforms, leveraging your technical skills in full-stack development, SQL, and cloud infrastructures (Azure). - Collaborate with cross-functional teams to drive continuous improvement initiatives. Identify inefficiencies, refine support processes, and contribute to a culture of continuous improvement. Provide insights into software weaknesses that could be improved in future development cycles. - Share your expertise with other engineers, helping them develop troubleshooting and debugging skills through hands-on guidance. - Contribute to the development of monitoring and alerting systems by helping to refine and enhance performance monitoring strategies to detect anomalies earlier and prevent incidents before they escalate. - Ensure that all customer interactions, issue resolutions, and troubleshooting efforts are accurately documented in tools like JIRA. Maintain up-to-date knowledge base articles, technical documentation, and best practices for future reference. - Work closely with product owners, developers, DevOps, and App Support to ensure customer and operational needs are met, while influencing future development efforts based on recurring issues and RCA findings. - Lead or contribute to post-incident reviews, ensuring lessons are learned, preventive measures are put in place, and improvements are implemented. Essential Experience and Qualifications - 3+ years of experience in a software support or development role, with a strong background in troubleshooting and resolving complex software issues. - Expertise in full-stack development and debugging using technologies such as C# and .NET, with an understanding of front-end and back-end systems. - Strong experience with cloud infrastructure platforms, especially Microsoft Azure, including monitoring, alerting, and resolving cloud-based application issues. - Familiarity with SQL and relational databases, with the ability to troubleshoot performance issues and execute queries, as well as experience with NoSQL databases like CosmosDB, particularly in cloud environments. - Proven experience using APM tools and monitoring solutions such as New Relic, DataDog, or similar, to track, analyse, and improve platform performance. - Excellent communication skills, both written and verbal, with the ability to explain technical issues to various stakeholders, from junior engineers to business teams. - A proven ability to take ownership of critical issues, manage incidents, and see problems through to resolution, including performing thorough root cause analyses. - A collaborative and proactive approach: Comfortable working cross-functionally to solve problems, improve processes, and share knowledge. - Strong attention to detail and organisational skills, ensuring work is well documented and knowledge is shared across the team. - A curious nature, demonstrating a passion for understanding how systems work, finding long-term solutions to recurring problems and the determination to keep investigating until the underlying issue is uncovered Desired Experience and Qualifications - Experience working in the telecommunications or IoT industry. - Familiarity with REST APIs, message-based architectures, and distributed systems. - Knowledge of Agile/Scrum methodologies and experience with CI/CD pipelines in Azure DevOps. - Previous exposure to automated testing and quality assurance frameworks, with a keen eye for spotting potential performance bottlenecks and bugs. - Understanding of networking principles and protocols, especially in distributed cloud environments, and their potential impact on software performance. - Familiarity with multi-IMSI solutions, and eUICC SIM profile downloads. New hires at Cubic are required to work onsite five days a week during their six-month probation period to get to know the company, their team, and our ways of working. After probation, we offer a flexible arrangement of up to eight work-from-home days per month, provided it aligns with business needs and performance standards. Cubic³ is an equal opportunities employer and committed to fostering a diverse and inclusive workplace. New hires at Cubic³ are required to work onsite five days a week during their six-month probation period to get to know the company, their team, and our ways of working. After probation, we offer a flexible arrangement of up to eight work-from-home days per month, provided it aligns with business needs and performance standards. This arrangement is not a given for all roles. Cubic³ is an equal opportunities employer and committed to fostering a diverse and inclusive workplace. ## About Cubic³ ## Company Overview - **One-liner**: Cubic³ delivers smart, secure, cloud-based global connectivity solutions for software-defined vehicles (SDVs) and high-value mobile assets, enabling OEMs to manage, analyse, and monetise connected fleets across 200+ countries. - **Entity Type**: Private (no public filings or funding rounds disclosed) - **Headquarters**: Dublin, Ireland (The Hive, Carmanhall Road, Sandyford, Dublin 18) - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industries**: Automotive (software-defined vehicles), Agriculture, and other sectors relying on mobile asset connectivity (e.g., logistics, heavy machinery) - **Target customers**: B2B – OEMs (original equipment manufacturers) and enterprises that need global, compliant, and intelligent connectivity for vehicles and mobile assets - **Mission / Purpose**: To provide smart, secure, and truly global connectivity that unlocks new revenue streams, operational efficiency, and innovation for OEMs in fast-moving industries ## Products & Services - **Cubic3 Cloud**: Cloud-based platform that provides real-time analytics, insights, and a unified view of connected assets across the globe; enables OEMs to localise connectivity, comply with regional regulations, and make data-driven decisions. - **Intelligent3**: Managed connectivity offering with real-time analytics and insights that help OEMs unlock revenue-generating opportunities. - **Secure3**: Security protocols tailored for SDVs, protecting data and meeting mandatory regulatory requirements. - **Everywhere3**: Global connectivity footprint covering 200+ countries through partnerships with 550+ mobile networks, ensuring seamless roaming and compliance. All offerings are SaaS/platform based. ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metric**: 29 million+ connected vehicles; 550+ mobile network partnerships; reach in 200+ countries (as of 2025/2026) - **Notable Investors / Partners**: Tier 1 mobile network operators globally; board members include Hirokazu Uechi and Satoshi Uchiyama (likely representing a strategic investor, possibly Sumitomo Corporation or similar – not explicitly stated) - **Growth Signals**: Strong headcount growth indicated by a diverse team of 46+ nationalities; active graduate programme launched for 2026; expanding offices in Dublin, Munich, and Detroit; “202 market leaders trust us” (from website) ## Competitive Advantages - **Unmatched global footprint**: 200+ countries and 550+ mobile networks via Tier 1 partners – difficult for competitors to replicate. - **Vertical expertise**: Deep focus on software-defined vehicles (SDVs) and mobile assets, offering security, compliance, and analytics tailored to automotive and agriculture OEMs. - **Cloud-native platform**: Real-time data and insights give OEMs a strategic edge in monetising connectivity and improving operational efficiency. - **Established trust**: 29M+ connected vehicles and a client list of 202 market leaders indicate strong OEM adoption. ## Strategic Focus - Continue to scale global connectivity partnerships and expand into new industries (e.g., smart agriculture, logistics). - Invest in security and regulatory compliance capabilities to future-proof SDV connectivity. - Grow the engineering and product teams (highlighted by graduate programme and multiple open roles) to accelerate platform innovation. - Strengthen OEM relationships by enabling new revenue streams through data-driven insights. ## Why Work Here - **Culture**: Emphasises empathy, vision, empowerment, accountability, and helpfulness. Diverse team of 46+ nationalities; active employee-led inclusion initiatives. - **Work policy**: Office-first culture with core working hours in modern offices; provides free healthy food and weekly yoga classes at the Dublin office. Locations: Dublin (HQ), Munich, Detroit. - **Benefits**: Competitive salaries, stock options, retirement plans, comprehensive medical/dental/income protection/life assurance, generous time off (including parental and marriage leave), education support, financial workshops, and well-being programmes. - **Career development**: Formal and informal learning programs; graduate programme; pay equity reviews. - **Engineering culture**: Focus on cloud, connectivity, real-time data, and scaling global infrastructure – ideal for engineers interested in IoT, SDVs, and networking. ## Sources 1. [cubic3.com](https://www.cubic3.com/) – Company homepage, product overview, statistics 2. [cubic3.com/about](https://www.cubic3.com/about/) – About page, in-depth profile 3. [cubic3.com/careers](https://www.cubic3.com/careers/) – Careers page with benefits, culture, locations 4. [cubic3.com/leadership](https://www.cubic3.com/leadership/) – Executive leadership team 5. [jobs.ashbyhq.com/cubic3](https://jobs.ashbyhq.com/cubic3) – Current job openings ## Other roles at Cubic³ - [Accounts Payable Specialist](https://feeny.ai/job/accounts-payable-specialist-cubic3-dublin-8fkhwf12yhd7) — Dublin, Ireland - [Application Support Engineer](https://feeny.ai/job/application-support-engineer-cubic3-manila-spnate41w53n) — Manila, Philippines - [Senior Support Engineering Manager](https://feeny.ai/job/senior-support-engineering-manager-cubic3-dublin-p97199cypngs) — Dublin, Ireland - [Chief Financial Officer](https://feeny.ai/job/chief-financial-officer-cubic3-dublin-6zcf6g7wxgjf) — Dublin, Ireland - [SIM Engineer I](https://feeny.ai/job/sim-engineer-i-cubic3-madrid-me91fqs6mzp2) — Madrid, Spain - [SIM Engineer I](https://feeny.ai/job/sim-engineer-i-cubic3-dublin-ktp6hnvffy5t) — Dublin, Ireland - [SIM Engineer II](https://feeny.ai/job/sim-engineer-ii-cubic3-madrid-zymev5sahzzr) — Madrid, Spain - [SIM Engineer II](https://feeny.ai/job/sim-engineer-ii-cubic3-dublin-z6a557p3gexa) — Dublin, Ireland - [Software Support Engineer](https://feeny.ai/job/software-support-engineer-topstep-united-states-exbvxwp6a2sj) — United States - [Software Support Engineer](https://feeny.ai/job/software-support-engineer-canonical-worldwide-vfdyzeth166q) — Worldwide