---
title: 'Software Support Engineer at Designed Conveyor Systems'
canonical: 'https://feeny.ai/job/software-support-engineer-designed-conveyor-systems-franklin-tn-b3k5hae3j4cf'
type: 'job'
last_seen: '2026-10-30'
---

# Software Support Engineer at Designed Conveyor Systems

- **Company:** Designed Conveyor Systems
- **Location:** Franklin TN, OR
- **Work type:** remote
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-30
- **Apply:** https://job-boards.greenhouse.io/designedconveyorsystems/jobs/8014567003

## Job description

Software Support Engineer

About the Role:

As a Software Support Engineer, you'll provide software support for customers with complex conveyor and robotics systems driven by our in-house and third-party software providers. As a member of our Customer Service team, you'll use your WMS/WES/WCS troubleshooting skills to answer support calls, identify software and network issues, perform root cause analysis, and develop resolution plans while building lasting customer relationships.

In This Role, You Will:

- Serve as the SME on WMS/WES/WCS.
- Remote into customers' business-critical automation systems as part of a Service Desk team.
- Evaluate downtime and degraded systems by reviewing Windows server status, Windows and third-party services, trace files, event logs, and discussing symptoms with users.
- Troubleshoot within Linux environments, including command-line proficiency, reviewing or modifying system configuration files, and parsing logs to identify critical data.
- Apply knowledge of modern software architecture, applications, databases, and cloud services.
- Work closely with our internal Software QA and Implementation teams to develop SME-level knowledge.
- Troubleshoot computer networks (TCP/IP) in the context of application issues.
- Provide clarity to customers as issues arise and document troubleshooting for failure mode analysis.
- Serve as a primary contact for select customer sites after implementation, including site visits to build and maintain relationships.
- Communicate effectively with customers regarding products, services, and issue resolution.
- Maintain accurate records of customer interactions, feedback, project warranties, support contacts, and service discontinuance orders.
- Keep system information current, including relevant software and equipment updates.
- Follow up on unresolved customer issues, coordinate with appropriate departments, and ensure resolution.

We're Excited About You Because:

- You may have a Bachelor's Degree in Computer Science or relevant experience.
- You have 2+ years of related experience, preferably with warehouse management (WMS), warehouse control (WCS), and warehouse execution (WES) systems.
- You are familiar with warehouse distribution and fulfillment centers.
- You are patient and have strong troubleshooting abilities.
- You communicate clearly, both verbally and in writing, to effectively troubleshoot issues.
- You can participate in a rotational 24/7 on-call team, meeting a 15-minute response time while on call.
- You possess excellent customer service skills and collaborate effectively with cross-functional teams.
- You manage competing priorities to ensure customer and project needs are met in a timely manner.

This job description is not exhaustive. Other duties may be assigned as needed, and responsibilities may evolve to support the business and employee experience.

About Us:

Conveyor may be in our name, but it's only part of what we do. Founded in 1982, DCS provides customized material handling, warehouse operations, and conveyor design solutions for major clients across multiple industries. We don't sell ready-made systems. We build relationships that allow us to create custom solutions together through teamwork, collaboration, and shared ideas.

DCS is committed to creating an extraordinary employee experience. We work hard to hire and develop great people, build relationships, and offer programs and benefits that support our team, from flexible PTO and community outreach to a casual, collaborative work environment.

More Reasons to Join Our Team:

- Family-like culture and casual, focused work environment
- Competitive salaries and health benefits
- 401(k) with a 100% match up to 5%
- Discretionary Profit-Sharing Program
- Employee flexibility and autonomy
- Community outreach opportunities
- Company events and team activities
- A team that works hard and knows how to have fun!

Individuals seeking employment at Designed Conveyor Systems are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Accommodation is available to applicants with a disability condition when applying, testing, or interviewing for a position. Please let us know if you need accommodation.

## About Designed Conveyor Systems

## Company Overview
- **One-liner**: Designed Conveyor Systems (DCS) is a brand-agnostic systems integrator specializing in the design, integration, and optimization of custom material handling and conveyor systems for distribution and fulfillment operations.
- **Entity Type**: Private (privately held)
- **Headquarters**: Franklin, Tennessee, United States
- **Founded**: 1982
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Material handling, supply chain consulting, warehouse automation, logistics
- **Target customers**: B2B — distribution centers, e‑commerce fulfillment centers, parcel handling operations, retail distribution, footwear and sporting goods, home improvement, wholesale, and industrial operations
- **Mission or purpose statement**: “To provide material handling solutions so that our clients can keep their promises to deliver on time.”

## Products & Services
- **DATUM (Warehouse Execution System)**: A proprietary WES that improves operational visibility, control, and flow by bridging the gap between warehouse control systems and warehouse management systems. Handles order planning, real‑time reprioritization, and task synchronization.
- **Consulting Services**: Independent, unbiased evaluations and strategic recommendations for warehouse operations, including process improvement, distribution design, and operations analysis.
- **System Design & Integration**: Full engineering and design for new (greenfield) or existing (brownfield) facilities, including retrofits, expansions, controls upgrades, and software takeovers.
- **Project Management & Installation**: End‑to‑end implementation with minimal disruption to ongoing operations.
- **Lifecycle Support**: 24/7/365 system support, operator training, performance monitoring, and continuous improvement recommendations.
- **Brand‑Agnostic Parts Selection**: Independent sourcing of parts based on specification, price, lead time, and compatibility.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Over 2,000 projects completed; 400+ professionals; 44+ years in business; headcount of 265 employees (+22.8% YoY growth) [linkedin.com]
- **Notable Investors/Partners**: Acquired Waller Consulting (supply chain consulting firm) to expand offerings; works with clients such as Journeys, Meyn Americas, and Superior Communications; partners with technology and equipment vendors like Dematic, Hytrol, Honeywell, Fortna, Bastian Solutions, and S&H Systems (based on alumni talent sources) [linkedin.com]
- **Growth Signals**: Strong headcount growth (+22.8% year‑over‑year); expansion through acquisition; growing presence in e‑commerce fulfillment, dark distribution, and micro‑fulfillment; open positions across engineering, controls, project delivery, and sales (14 jobs on Greenhouse, 10 listed on LinkedIn) [greenhouse.io, linkedin.com]

## Competitive Advantages
- **Brand‑agnostic integration**: Unlike many competitors, DCS does not push specific equipment; they design systems best suited to each client’s operation.
- **Proprietary WES (DATUM)**: Differentiates with a real‑time execution layer that improves throughput and visibility.
- **Deep domain experience**: Nearly 45 years of material handling expertise with a track record of 2,000+ projects.
- **Full lifecycle support**: From consulting and design through installation, software, and 24/7 support — providing end‑to‑end accountability.
- **Collaborative partnership model**: Emphasis on outcomes and long‑term client success rather than transactional sales.

## Strategic Focus
- **Current priorities**: Growing the consulting and software sides of the business (DATUM), expanding service offerings through strategic acquisitions (e.g., Waller Consulting), and serving the rapidly evolving e‑commerce and parcel‑handling segments.
- **Direction**: Continuing to invest in technology (WES, controls, automation) while scaling the team to meet demand in both new and existing facilities.

## Why Work Here
- **Culture**: Collaborative, casual, team‑oriented environment with quarterly company‑wide events, community outreach, and a “killer snack wall.” Values include reliability, learning orientation, boldness, being easy to work with, and problem‑solving. [designedconveyor.com/careers]
- **Remote/Hybrid/Office Policy**: Not explicitly stated; headquarters is in Franklin, TN; roles likely require on‑site presence for engineering and project delivery, with potential for some hybrid/flexible arrangements.
- **Benefits**:
  - Flexible PTO (no accruals) + 11 paid holidays
  - Paid FMLA leave
  - Medical, dental, vision with generous employer contribution
  - FSA and HSA options
  - Education and certification assistance programs
  - Casual dress, fun events, and community giving
- **Engineering Culture**: Emphasis on continuous improvement, problem‑solving, and “let’s figure it out” mindset. Opportunities to work on large‑scale automation projects with modern technologies.

## Sources
1. [designedconveyor.com](https://www.designedconveyor.com/)
2. [designedconveyor.com/about](https://www.designedconveyor.com/about/)
3. [designedconveyor.com/careers](https://www.designedconveyor.com/careers/)
4. [linkedin.com/company/designedconveyorsystems](https://www.linkedin.com/company/designedconveyorsystems)
5. [job‑boards.greenhouse.io/designedconveyorsystems](http://job‑boards.greenhouse.io/designedconveyorsystems)

## Other roles at Designed Conveyor Systems

- [Program Engineer](https://feeny.ai/job/program-engineer-designed-conveyor-systems-franklin-tn-vqw9wne4fcf4) — Franklin TN, OR
- [Project Engineer](https://feeny.ai/job/project-engineer-designed-conveyor-systems-topeka-aaqnpcxkt0h3) — Topeka, KS
- [WES Implementation Engineer](https://feeny.ai/job/wes-implementation-engineer-designed-conveyor-systems-franklin-vh2t2pvyshyy) — Franklin, TN
- [WES Solutions Architect](https://feeny.ai/job/wes-solutions-architect-designed-conveyor-systems-remote-1zn8gxsjs00v)
- [Sr. Software Engineer, Warehouse Execution & Control Systems (WES/WCS)](https://feeny.ai/job/sr-software-engineer-warehouse-execution-control-systems-wes-wcs-designed-1wvk6zr21er7)
- [Software Solutions Consultant, WES](https://feeny.ai/job/software-solutions-consultant-wes-designed-conveyor-systems-franklin-rves7vecdq0e) — Franklin, TN
- [Client Development Representative](https://feeny.ai/job/client-development-representative-designed-conveyor-systems-franklin-tn-frcv5f9da25e) — Franklin TN, OR
- [Sr. Account Executive, Distribution & Fulfillment](https://feeny.ai/job/sr-account-executive-distribution-fulfillment-designed-conveyor-systems-eh6gxrz6cvd8) — Franklin TN, OR
- [Estimator - Material Handling](https://feeny.ai/job/estimator-material-handling-designed-conveyor-systems-franklin-tn-7yfn2aq5z839) — Franklin TN, OR
- [Project Manager](https://feeny.ai/job/project-manager-designed-conveyor-systems-franklin-tn-ttz06bn2pdfy) — Franklin TN, OR