---
title: 'Software Support L2 Engineer – Robotic Hands (human) at Neura Robotics'
canonical: 'https://feeny.ai/job/software-support-l2-engineer-robotic-hands-human-neura-robotics-munich-vmcr9a2pffs7'
type: 'job'
last_seen: '2026-11-03'
---

# Software Support L2 Engineer – Robotic Hands (human) at Neura Robotics

- **Company:** [Neura Robotics](https://feeny.ai/companies/neura-robotics)
- **Location:** Munich, Germany
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-03
- **Apply:** https://jobs.ashbyhq.com/neura-robotics-gmbh/fb97a888-12e2-4c06-a304-4ea5cb4e66ff

## Job description

## Your mission & challenges

BU-Hands builds the robotic hands for our humanoid 4NE-1 and our cognitive robots, and delivers them to internal robot teams and external customers. As our hands move from prototypes into series production, you take over the firmware, SDK and communication issues that 1st level service cannot solve. You reproduce the problem, find the root cause and either fix it yourself or hand it to our developers with a clear reproducer. Your goal: the same issue never reaches you twice.

- Escalation ownership: Own tickets escalated from 1st level service, RMA and field teams. Triage them, reproduce them on a bench hand and close them or route them to development.
- Embedded troubleshooting: Debug firmware on ARM Cortex-M MCUs with JTAG/SWD, read crash dumps, fault registers and RTOS traces, and check motor control, sensor readout, boot and firmware update behaviour.
- SDK & integration support: Support internal robot teams and customers integrating our hands through our SDK, including reviewing their code and configuration.
- Communication analysis: Analyse traffic between hand and robot to separate wiring, timing and protocol faults.
- Fault routing: Work with test engineering and the RMA bench to decide whether a fault is electrical, mechanical or software, and route it to the right owner.
- Fixes: Write small firmware and SDK fixes with tests and code review, and verify them in the field.
- Diagnostic tooling: Build tools and scripts for log collection, health checks and firmware flashing that 1st level can run without you.
- Knowledge & feedback loop: Turn every solved issue into a known-issue entry, troubleshooting guide or release note, and report recurring faults to product management with numbers.
- On-site support: Travel to customer sites and NEURA locations when a remote session cannot solve the problem.

## What we can look forward to

What you bring:

- Education: A degree in Computer Science, Electrical Engineering, Mechatronics or a related field.
- Firmware experience: 3+ years writing or supporting C/C++ firmware on ARM Cortex-M or similar MCUs, including RTOS-based systems.
- Structured troubleshooting: You can walk us through hypothesis, test and evidence on a root cause others missed.
- Lab tools: Hands-on with JTAG/SWD debuggers, oscilloscopes, logic analysers and Wireshark, and able to read schematics well enough to probe a board.
- Developer support: Experience supporting developers who use your libraries or APIs: reproducing their setup, reading their code and explaining the fix.
- Tooling: Comfortable on the Linux command line, with Python for test and log analysis scripts, and Git.
- Protocols: Working knowledge of at least one fieldbus or real-time protocol, such as EtherCAT, CAN/CAN-FD or Ethernet-based protocols.
- Communication: Clear written reports and a calm manner on calls with frustrated users.
- Languages: Very good English skills; German is a plus.

Nice to have:

- ROS 2: Experience with ROS 2 and robot-side integration of grippers or hands.
- Industrial Ethernet & embedded Linux: Previous work with industrial Ethernet stacks or embedded Linux.
- Motor control: Understanding of BLDC motor control and sensor data paths, to tell a control bug from a hardware fault.
- Support processes & safety: Exposure to support processes (ticketing, SLAs, known-error databases) and to functional safety (ISO 13849, IEC 61508).

## About Neura Robotics

## Company Overview
- **One-liner**: NEURA Robotics develops cognitive robots that see, hear, feel, and learn, designed to work alongside humans in industrial, service, and household settings.
- **Entity Type**: Private (Series C — raised up to $1.4 billion as of 2025/2026)
- **Headquarters**: Metzingen, Germany (with offices in Bielefeld and Munich, and US locations in preparation)
- **Founded**: 2019
- **Founders**: David Reger

## Core Business
- **Primary industry/industries**: Cognitive Robotics, Humanoid Robotics, Industrial Automation, AI
- **Target customers**: B2B (industrial clients, integrators, strategic partners); also B2C via household robots like MiPA
- **Mission or purpose statement**: "We serve humanity by creating robots that give people back their time for what matters most. Our mission is to expand human potential through cognitive robotics that work safely alongside us."

## Products & Services
- **4NE1**: Production-ready humanoid robot designed for industrial workflows and everyday assistance, powered by proprietary AI (AURA). Built for mass production.
- **MAiRA (Multi-sensing Intelligent Robotic Assistant)**: The world's first cognitive robot arm — a collaborative robot that senses, responds, and adapts.
- **LARA (Lightweight Agile Robotic Assistant)**: Collaborative industrial robot for agile, lightweight automation tasks.
- **MiPA (My Intelligent Personal Assistant)**: Humanoid service and household robot for home assistance.
- **MAV (Multisensing Autonomous Vehicle)**: Mobile transport robot for logistics and material handling.
- **NEURA OmniSensor**: Proprietary sensor technology enabling robots to perceive their environment.
- **Neuraverse**: A global platform connecting robots, developers, and partners into a shared intelligence network where every deployment makes each robot smarter. Also serves as a marketplace for robotics applications.
- **NEURA Gyms**: Real-world training facilities where robots learn complex tasks in controlled environments to generate high-quality data for AI model validation.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total investment >€100 million in 2023; Series C up to $1.4 billion (2025/2026); 2024 revenue in mid-double-digit million euros; 2025 target: triple-digit million euros
- **Notable Investors/Partners**: Lingotto Investment Management, BlueCrest Capital Management, InterAlpen Partners, Vsquared Ventures, HV Capital, Delta Electronics, C4 Ventures, Primepulse, L-Bank, Volvo Cars Tech Fund. Strategic partners include Qualcomm, Bosch, Schaeffler, NVIDIA, and AWS.
- **Growth Signals**: Over 1,400 employees from more than 45 countries (up from 300+ in 2024). Four of the world's ten largest robotics companies use NEURA's technology under their own brand. Deployed across Europe, US, China, and Japan. Europe's first production-ready humanoid robot (4NE1) launched.

## Competitive Advantages
- **Full vertical integration**: Develops all software, hardware, and platform technologies in-house, giving full control over performance, safety, and reliability.
- **Cognitive robotics pioneer**: Coined the term "cognitive robotics" — robots that perceive, learn, and adapt in real-time, unlike traditional industrial robots.
- **Neuraverse platform**: World's first platform connecting cognitive robots into a shared intelligence network, creating a data moat as every deployment improves all robots.
- **White-label partnerships**: Four of the top 10 global robotics companies OEM NEURA's technology, creating deep industry lock-in.
- **Diverse product range**: From collaborative robot arms (MAiRA, LARA) to humanoids (4NE1, MiPA) and autonomous vehicles (MAV), covering industrial, service, and household use cases.

## Strategic Focus
- **Scaling production**: Rapidly scaling robot production to meet growing demand, with Europe's first production-ready humanoid robot.
- **Expanding the Neuraverse**: Building the world's largest repository of real-world robotics data through shared learning across all deployed robots.
- **Global expansion**: Establishing US operations and strengthening presence in Japan and China.
- **B2B platform strategy**: Moving beyond hardware to become a platform company via the Neuraverse marketplace and NEURA Gyms.
- **Partnership ecosystem**: Deepening relationships with strategic partners like Bosch, Schaeffler, Qualcomm, NVIDIA, and AWS.

## Why Work Here
- **Culture**: "Passion for Winning" — achievement-driven, self-responsible culture with flat hierarchies. Values include trust, honesty, speed, and "We Are Human" (people at the heart of everything).
- **Flexibility**: Flexible working hours, 30 days of vacation, and a hybrid-friendly environment.
- **Team**: Over 1,400 employees from more than 45 countries — highly skilled, international team of experts.
- **Growth & Development**: Support for personal and professional growth via Udemy training platform and more.
- **Compensation**: Competitive salary package with exclusive employee discounts.
- **Perks**: Summer parties, company town hall meetings, and regular team celebrations.
- **Impact**: Opportunity to work on cutting-edge cognitive robotics and AI that directly addresses labor shortages and makes a meaningful societal impact.
- **Diversity**: Explicitly welcomes applications from all backgrounds, emphasizing building a team that reflects the world.
- **Application Process**: Fast — initial feedback within a few days, interviews scheduled within two weeks.

## Sources
1. [neura-robotics.com](https://neura-robotics.com/)
2. [press.neura-robotics.com](https://press.neura-robotics.com/factsheet-neura-robotics-en/)
3. [neura-robotics.com/company-about-us](https://neura-robotics.com/company-about-us/)
4. [jobs.neura-robotics.com](https://jobs.neura-robotics.com/)
5. [neura-robotics.com/press](https://neura-robotics.com/press/)

## Other roles at Neura Robotics

- [Physical AI Engineer - NeuraGym (Aachen) (Mensch)](https://feeny.ai/job/physical-ai-engineer-neuragym-aachen-mensch-neura-robotics-aachen-ysn322ac8yz5) — Aachen, Germany
- [Physical AI Engineer - NeuraGym (Aachen) (human)](https://feeny.ai/job/physical-ai-engineer-neuragym-aachen-human-neura-robotics-aachen-83wrcz166g01) — Aachen, Germany
- [Safety Test Engineer - Robot Arms](https://feeny.ai/job/safety-test-engineer-robot-arms-neura-robotics-metzingen-tk58gjh63cxc) — Metzingen, Germany / Riederich, Germany
- [Safety Test Engineer - Robot Arms](https://feeny.ai/job/safety-test-engineer-robot-arms-neura-robotics-metzingen-qyy7eha2vdes) — Metzingen, Germany / Riederich, Germany
- [Wekrstudent/Praktikant- Value Stream Planner (Mensch)](https://feeny.ai/job/wekrstudent-praktikant-value-stream-planner-mensch-neura-robotics-metzingen-gn9nnt6mwqxq) — Metzingen, Germany / Riederich, Germany
- [Working Student/Intern - Value Stream Planner (Human)](https://feeny.ai/job/working-student-intern-value-stream-planner-human-neura-robotics-metzingen-rq410wyqqc98) — Metzingen, Germany / Riederich, Germany
- [Software Support L2 Engineer – Robotic Hands (Mensch)](https://feeny.ai/job/software-support-l2-engineer-robotic-hands-mensch-neura-robotics-munich-8xqemjsxss15) — Munich, Germany
- [Senior Perception Engineer – 3D Computer Vision & Sensor Fusion (Mensch)](https://feeny.ai/job/senior-perception-engineer-3d-computer-vision-sensor-fusion-mensch-neura-erhykgdcg77n) — Metzingen, Germany / Riederich, Germany
- [Senior Perception Engineer – 3D Computer Vision & Sensor Fusion (human)](https://feeny.ai/job/senior-perception-engineer-3d-computer-vision-sensor-fusion-human-neura-2fgd68gf4w2c) — Metzingen, Germany / Riederich, Germany
- [Fachkraft für Arbeitssicherheit (m/w/d)](https://feeny.ai/job/fachkraft-fur-arbeitssicherheit-m-w-d-neura-robotics-metzingen-tzcnc1ymttn5) — Metzingen, Germany / Riederich, Germany