--- title: 'Software Support Manager - Korean speaking at Keyloop' canonical: 'https://feeny.ai/job/software-support-manager-korean-speaking-keyloop-ho-chi-minh-city-wb2x1h3bq25d' type: 'job' last_seen: '2026-09-14' --- # Software Support Manager - Korean speaking at Keyloop - **Company:** Keyloop - **Location:** Ho Chi Minh City, Vietnam - **Work type:** hybrid - **Posted:** 2026-08-07 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.lever.co/keyloop/42a57436-1891-4509-bbce-66de86af7fb2 ## Job description Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Purpose of the Role This is an opportunity to lead and transform support within the Korean market. As Software Support Manager, you will be responsible for developing a high-performing team, building trusted customer relationships, and driving initiatives that improve both customer outcomes and operational performance. We are not looking for someone to simply manage a support queue; we are looking for a leader who will challenge existing processes, identify opportunities for improvement through data and AI-driven insights, influence cross-functional change, and help shape the future direction of support for our customers. ## Key Duties and Responsibilities Lead and Develop a High-Performing Team - Build an engaged, accountable, and customer-focused support team. - Coach and develop team members to maximise performance, capability, and career growth. - Recruit, onboard, and retain top talent. Shape the Future of Support - Drive continuous improvement initiatives that enhance customer experience and operational effectiveness. - Use data, customer feedback, and AI-driven insights to identify opportunities for case reduction, process improvement, and product enhancement. - Challenge existing ways of working and influence positive change across the support organisation. Own the Customer Experience - Take ownership of customer challenges and escalations, ensuring customers receive timely updates, clear communication, and effective resolutions. - Build trusted relationships with customers, becoming a credible advisor and advocate who understands their business, challenges, and goals. - Drive actions that improve customer satisfaction, strengthen customer confidence in Keyloop, and support long-term customer retention. Drive Operational Excellence - Ensure service levels, quality standards, and key performance indicators are achieved. - Identify trends, risks, and opportunities through analysis of support performance data. - Implement improvements that increase efficiency and reduce customer effort. Influence Across the Business - Partner with Product, Engineering, Sales, and Customer Success teams to resolve systemic issues and improve the customer experience. - Use customer and operational insights to influence product direction and business priorities. - Contribute to the strategic development of support within the Korean market. ## Skills, Knowledge and Experience - Proven experience leading and developing high-performing teams. - Previous experience in a customer-focused, support, service delivery, or technical support environment. - Demonstrated ability to drive change, lead continuous improvement initiatives, and influence positive outcomes. - Strong customer relationship management and stakeholder engagement skills. - Experience handling escalations and managing complex customer situations. - Strong analytical and problem-solving skills, with the ability to make data-driven decisions. - Experience using reporting, metrics, and insights to improve operational performance. - Confidence using AI-powered tools and technology to identify trends, improve efficiency, and drive better customer outcomes. - Ability to work collaboratively across multiple business functions, including Product, Engineering, Sales, and Customer Success. - Excellent communication, coaching, and leadership skills. - A proactive mindset with a focus on accountability, ownership, and delivering results. ## Qualifications Required - Fluent written and verbal communication skills in Korean and English. - Previous experience leading a team in a customer-facing environment. - Experience within a software support, technical support, service delivery, or customer operations role is desirable. - Proficiency in Microsoft Office and business productivity tools. - Experience working with customer support or case management systems is advantageous. - Degree-level qualification or equivalent professional experience preferred. ## About Keyloop ## Company Overview - **One-liner**: Keyloop is the world’s largest automotive technology company, providing platforms and tools that connect car retailers and manufacturers across more than 90 countries to power the full retail journey. - **Entity Type**: Private (acquired by Francisco Partners in 2021) - **Headquarters**: Reading, United Kingdom - **Founded**: Originated over 40 years ago (as Kerridge); rebranded as Keyloop in 2021 - **Founders**: Original founders not publicly disclosed; the company traces its roots to Kerridge in Hungerford, UK ## Core Business - **Primary industries**: Automotive retail technology, dealer management software, omnichannel retailing, and customer experience solutions - **Target customers**: B2B – automotive retailers (dealerships) and OEMs (car manufacturers) - **Mission or purpose statement**: To use technology to make car buying and servicing simpler, smoother, and better for everyone, putting exceptional experiences first (“Experience-First”). ## Products & Services Keyloop offers a suite of SaaS and integrated solutions for the automotive retail ecosystem. Major offerings include: - **Keyloop DMS (Dealer Management System)** – Core platform for dealership operations (sales, service, parts, finance). - **enquiryMAX** – Sales engagement and lead management platform for dealers. - **RAPID RTC** – Real-time customer communication and service marketing tool. - **MotorDocs** – Digital document management and e-signature solution for vehicle transactions. - **FISC** – Integrated financial services and compliance platform. - **SilverBullet** – Vehicle marketing and merchandising solution to accelerate online sales. - **SERTI** – Warranty and service contract administration platform. - **Automotive Transformation Group (ATG)** – Omnichannel retailing and digital customer journey solutions. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue of GBP 113 million (per LinkedIn, 2025 data) - **Notable Investors/Partners**: Owned by Francisco Partners (a leading tech investment firm); partners with 80+ OEMs and 20,000+ retailers - **Growth Signals**: - Acquired seven companies since 2021 (enquiryMAX, RAPID RTC, MotorDocs, FISC, SilverBullet, SERTI, ATG) - Headcount approximately 1,862 (+4.7% YoY, +108 people) - Global presence: offices across 32 countries including UK, India, Canada, Czechia, Spain - 100,000+ LinkedIn followers (monthly +0.5%, yearly +8.9%) ## Competitive Advantages - **Scale and legacy**: Nearly 50 years of automotive domain expertise; trusted by 20,000+ retailers and 80 OEMs in 90+ countries – the largest global automotive technology company. - **Experience-First platform**: A unified approach that connects the entire customer journey, from online browsing to service bay, differentiating from fragmented point solutions. - **Deep OEM integrations**: Longstanding relationships with manufacturers and a partner ecosystem that makes switching costly for clients. - **Tailored acquisitions**: Strategically adding best-in-class solutions (e.g., ATG for omnichannel, RAPID RTC for communications) to create a comprehensive integrated suite. ## Strategic Focus - **Building the world’s first truly connected auto retail ecosystem** – integrating data, retailers, OEMs, and partners. - **Artificial Intelligence and innovation**: Hiring for AI Solutions Engineer (Salesforce Agentforce) and pushing AI/ML capabilities (CTO Amit Monovich brings cloud/AI expertise from Salesforce). - **Continued acquisition and partner growth**: Actively seeking more partners that share the “Experience-First” vision. - **Sustainability**: “Power to Change” initiative focusing on environmental impact, community volunteering, and employee well-being. ## Why Work Here - **Culture**: “Experience-First” mindset – the same customer-centric philosophy is applied internally, attracting top talent and fostering an environment where meaningful contributions are recognised. - **Flexibility**: Truly flexible and hybrid work opportunities; focus on outcomes rather than days in the office. Offices worldwide for collaboration, but remote work is supported and trusted. - **Growth and development**: Well-established frameworks for career development; employees are empowered to take charge of their own success and learning. - **Diverse teams**: Distributed across 32 countries with a global mindset; roles in engineering, product, customer enablement, sales, marketing, IT, finance, and more. - **Perks**: Emphasis on work-life balance, meaningful work in a rapidly digitising industry, and a chance to shape the future of automotive retail. ## Sources 1. [keyloop.com/careers](https://keyloop.com/careers) 2. [keyloop.com/about-us](https://keyloop.com/about-us) 3. [jobs.lever.co/keyloop](https://jobs.lever.co/keyloop) 4. [linkedin.com/company/keyloop](https://linkedin.com/company/keyloop) 5. 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