---
title: 'Software Support Representative at BIS Safety Software'
canonical: 'https://feeny.ai/job/software-support-representative-bis-safety-software-sherwood-park-8p5kfk885e5d'
type: 'job'
last_seen: '2026-09-12'
---

# Software Support Representative at BIS Safety Software

- **Company:** BIS Safety Software
- **Location:** Sherwood Park, Canada
- **Compensation:** $23–$24/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-09
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/bis/df5fcbc0-aaf4-4cd6-ba7f-2b09676f5ca9

## Job description

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been committed to delivering exceptional customer experiences, helping organizations get the most out of our software while supporting safer, more compliant workplaces. As we continue to grow, we're looking for someone who is passionate about creating exceptional client experiences and helping organizations successfully adopt our software.

## About the Role

As a Software Support Representative, you'll be the first point of contact for our customers, providing exceptional, knowledgeable technical support and helping them get the most out of our software. You'll solve problems, build strong relationships, and create positive experiences that leave a lasting impression. If you're passionate about helping people and enjoy a fast-paced, collaborative environment, this could be the role for you.

This is an in-person role based out of our Sherwood Park, AB office.

In this role, you'll be expected to:

- Deliver exceptional technical support to customers via phone and email, ensuring timely and effective resolution of inquiries.
- Build trusted relationships with customers by providing friendly, knowledgeable, and solution-focused support.
- Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform.
- Educate customers on software features and functionality through clear explanations and product guidance.
- Document customer inquiries, feature requests, and enhancement ideas to support continuous product improvement.
- Test new features and software updates to ensure quality and functionality before release.
- Partner with Development and other internal teams to resolve complex issues and advocate for customer needs.
- Identify opportunities to improve internal processes, support documentation, and the overall customer experience.
- Monitor recurring customer trends and feedback to help drive continuous improvements across the business.
- Contribute to a collaborative, customer-focused team by participating in daily meetings and sharing knowledge with colleagues.

You might be the right fit if you:

- Minimum of 2 years of experience delivering exceptional customer service
- Enjoy helping people and solving problems
- Possess strong computer skills and the ability to quickly learn new software
- Possess excellent listening and communication skills
- Confidently handle complex customer inquiries
- Thrive in a fast-paced, dynamic environment
- Maintain a positive attitude and strong attention to detail
- Proficiency in Microsoft Word and Excel

Bonus points if you have:

- Experience as a team lead or supervisor in a previous role
- Experience in providing technical support for software providers

Compensation and benefits:

- Employee Stock Ownership Plan (ESOP)
- Full medical, dental, and vision coverage
- Life insurance and disability insurance
- Health spending account
- Flexible working hours
- On-the-job training and growth opportunities
- Free on-site parking

About BIS:

BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we’re growing!

A few things that make us different: we don’t use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you’re helping build.

How to apply:

Visit our Careers Page for more information. We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted.

Job ID #T202607-09CCE

## About BIS Safety Software

## Company Overview
- **One-liner**: BIS Safety Software provides an AI-enabled, cloud-based Environment, Health, and Safety (EHS) software suite that accelerates workforce readiness, certification control, digital field execution, asset oversight, and compliance reporting for regulated industries.
- **Entity Type**: Private (Bootstrapped/Profitable)
- **Headquarters**: Sherwood Park, Alberta, Canada
- **Founded**: 2006
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Environment, Health, and Safety (EHS) Software / E-Learning
- **Target customers**: B2B; safety training organizations, construction, oil & gas, manufacturing, and other regulated industries across North America
- **Mission or purpose statement**: “Saving lives is our daily mission by making workplaces safer, ensuring people return home to their loved ones.”

## Products & Services
- **SafetyNET Platform**: The core integrated suite combining training, compliance, forms, and asset management.
- **Learning Management System (LMS)**: Enterprise-level online learning system with an integrated training matrix and exam engine, including access to thousands of premium EHS courses.
- **Training Record Management**: Advanced record management with built-in notifications and alerts for certification control.
- **Online Digital Forms**: AI-powered digital forms for incident management, COR audits, inspections, hazard assessments, and more. Features a drag-and-drop builder, mobile/offline capability, and multi-respondent workflows.
- **Asset Management**: Software for tracking equipment, vehicles, technology, and other physical assets.
- **Classroom Management Software**: Comprehensive tool for managing instructors, classrooms, courses, and events.
- **Digital Folders**: Online folders for employee access to policies and procedures with automated sign-off technology.
- **Lone Worker Feature**: Enables solitary employees to relay real-time status updates to managers for enhanced safety.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual Revenue estimated at **$18M**; Over **2.5 million active users**; Over **3 million successful safety forms completed each year**.
- **Notable Investors/Partners**: Not publicly available (bootstrapped). Over 50% of new customers are referred by existing clients. The SafetyNET network includes more than 500 leading safety training companies across North America.
- **Growth Signals**: Headcount of **55 employees** (+9.1% YoY, +6 people). In 2022, purchased a new head office in Sherwood Park and a building in Houston, Texas to facilitate growth. Released the Lone Worker feature in 2023. Workforce distributed across Canada, India, Pakistan, and the United States.

## Competitive Advantages
- **Integrated Platform**: Combines LMS, training records, digital forms, asset management, and lone worker safety into a single, unified system, reducing the need for multiple vendors.
- **AI-Enabled Efficiency**: AI-powered conversion of safety documents into digital, fillable forms, streamlining field execution.
- **High Customer Loyalty**: Over 50% of new customers come from referrals, indicating strong product-market fit and customer satisfaction.
- **Specialized Focus**: Deep expertise in the EHS and safety training niche for over 18 years, providing a tailored solution that generic software cannot match.

## Strategic Focus
- **Geographic Expansion**: Recent investment in a Houston office signals a push to grow presence in the US market.
- **Product Innovation**: Continued enhancement of digital forms (multi-respondent workflows, version history) and introduction of new safety features like the Lone Worker module.
- **Talent Growth**: Expanding the team (9.1% headcount growth) with a focus on collaborative, tech-savvy talent to support product development and customer success.

## Why Work Here
- **Culture & Values**: Described as a “diverse group, united by shared values” that embraces change, shuns bureaucracy, and is driven by curiosity. The team is tech-savvy and focused on making a meaningful impact.
- **Mission-Driven Work**: Employees are motivated by the “noble cause of safety,” directly contributing to saving lives and ensuring people return home safely.
- **Work Environment**: Primarily **in-person** at the Sherwood Park head office, with some remote exceptions for employees in different regions. The company believes in the power of in-person collaboration.
- **Employer Rating**: 4.8/5.0 (22 reviews on LinkedIn). Breakdown: Work-Life: 4.7, Compensation: 4.2, Culture: 4.8, Career: 4.6.
- **Hiring Process**: Transparent and thoughtful; typically 3 interviews with different team members and a skill assessment. The company emphasizes finding the right cultural and skill fit over speed.

## Sources
1. [bissafety.com](https://bissafety.com/)
2. [bissafety.com - About Us](https://bissafety.com/about-bis-safety-software/)
3. [LinkedIn - BIS Safety Software](https://www.linkedin.com/company/bis-safety-software)
4. [Lever.co - BIS Careers](https://jobs.lever.co/bis)
5. [bis.graycelltech.net - Careers Page](https://bis.graycelltech.net/careers/)

## Other roles at BIS Safety Software

- [Software Implementation Specialist](https://feeny.ai/job/software-implementation-specialist-bis-safety-software-toronto-jzs3382zbn2c) — Toronto, Canada
- [Software Risk and Compliance Analyst](https://feeny.ai/job/software-risk-and-compliance-analyst-bis-safety-software-sherwood-park-wjwp7jp8371f) — Sherwood Park, Canada
- [Office Administrator](https://feeny.ai/job/office-administrator-bis-safety-software-sherwood-park-dynmtzs9txgh) — Sherwood Park, Canada
- [Video Producer](https://feeny.ai/job/video-producer-bis-safety-software-sherwood-park-yqgcwj3dkwc8) — Sherwood Park, Canada
- [Lifecycle Marketing Manager](https://feeny.ai/job/lifecycle-marketing-manager-bis-safety-software-sherwood-park-pte5bpcq8jh1) — Sherwood Park, Canada
- [Software Tester (QA/QC)](https://feeny.ai/job/software-tester-qa-qc-bis-safety-software-sherwood-park-d2tta9fzsjzs) — Sherwood Park, Canada
- [Software Support Representative](https://feeny.ai/job/software-support-representative-bis-safety-software-toronto-qvmwm7nyvm74) — Toronto, Canada