---
title: 'Software TPM (B2B2C) at nahc.io'
canonical: 'https://feeny.ai/job/software-tpm-b2b2c-nahc-io-taipei-s0q3f71zgqt1'
type: 'job'
last_seen: '2026-11-05'
---

# Software TPM (B2B2C) at nahc.io

- **Company:** nahc.io
- **Location:** Taipei, Taiwan
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.lever.co/nahc/f0fcc295-f52e-42c5-b676-bf9b97d3f9f8

## Job description

We're looking for a Technical Program Manager with strong Product thinking to drive inline's Table Management System (TMS) and Food Ordering (FO) products, together with our global partner integrations. The right person in this role will play a pivotal role in planning, building, and scaling the products that power restaurants' front-of-house operations — reservations, table management, queuing, deposits & payments, and food ordering — while connecting inline to a growing ecosystem of global partners such as booking platforms, POS systems, membership systems, malls, and regional restaurant groups. The key to this role is orchestrating complex, multi-stakeholder programs that serve merchants, patrons, and partners at once, and turning deep F&B domain knowledge into product decisions that improve merchant operations and patron experiences across markets.

## Responsibilities

Strategy & Prioritization

- Partner closely with the stakeholders and UX design team to shape and translate product vision into executable roadmaps for the TMS and FO product lines.
- Conduct market research and competitive analysis across the F&B tech landscape (reservation platforms, POS ecosystems, food ordering, channel managers) to provide product recommendations.
- Evaluate product and integration opportunities by balancing merchant value, patron experience, partner impact, engineering effort, and operational complexity.
- Continuously monitor product and partner metrics (e.g. partner-driven bookings, seated conversion, no-show rate) and provide insights to refine priorities and roadmap execution.

Program Management

- Lead cross-functional programs from planning through execution across the TMS and FO product surfaces, including different interfaces for both restaurants and patrons, and premium add-on features.
- Coordinate closely with Engineering, Design, QA, CSM/BD, Marketing, Operations, and other stakeholders to align priorities and execution.
- Manage Product Backlog, Release Planning, Sprint Planning, and Scrum execution.
- Identify project risks, resolve blockers proactively, and drive teams toward successful delivery, including launch readiness such as internal playbooks and training.

Global Partner Integration

- Own the end-to-end partner integration lifecycle: scoping and scenario design, API documentation and testing setup, kickoff, development support, E2E testing, launch, and post-launch operations.
- Manage integrations across partner types — booking platforms, POS systems, membership systems, malls and hospitality groups, and regional restaurant groups.
- Serve as the primary technical counterpart for global partners across regions and time zones, running kickoff meetings, joint testing, and ongoing technical communication.
- Define integration scenarios, acceptance criteria, and success metrics; keep integration projects transparent and on track for internal and external stakeholders.

Stakeholder Management & F&B Insights

- Manage intensive, ongoing communication across internal stakeholders (leadership, Engineering, Design, QA, Go to Market teams with daily interaction, Marketing) and external stakeholders (partners and key merchant accounts) with often-competing priorities.
- Develop a deep understanding of restaurant front-of-house operations: reservations as inventory management and capacity planning, reservations as a key patron touchpoint, table management, queuing, no-show and revenue assurance/deposit policies, and online food ordering workflows — and represent the merchant's voices in product decisions.
- Translate merchant and partner feedback into clear pain point statements and roadmap inputs.
- Support multinational delivery with customers in seven highly differentiated markets, including localization and market-specific requirements across regions such as TW, HK, JP, SEA, and ANZ.

## Requirements

Required

- 5+ years of Technical Product Management, Technical Program Management, or related experience.
- Experience building B2B or B2B2C SaaS software ; vertical SaaS for F&B, restaurants, or hospitality is a strong plus.
- Deep F&B industry knowledge, especially restaurant front-of-house operations: reservation and table management, queuing, deposits/no-show handling, POS, or food ordering.
- Hands-on experience with adding new third-party integrations And expanding upon existing third-party Integrations — REST APIs, Webhooks, API key/staging environment management, data licensing compliance automation, and end-to-end testing with external partner engineering teams.
- Excellent stakeholder management skills, with a track record of driving alignment across executives, cross-functional teams, and external partners.
- Ability to work closely with Engineering to evaluate technical feasibility, development effort, and resource planning.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent cross-functional communication and program management skills; able to work in English with global partners.

## Preferred

Experience working directly with engineers designers in one or more of the following areas is highly preferred:

- Online payment systems, including payment gateways (e.g. Stripe, TapPay), digital wallets (Apple Pay, AliPay, WeChat Pay), deposits/prepayment flows, or subscription billing.
- Omnichannel messaging or Omnichannel CRM systems (e.g. Intercom, Twilio Flex, Zendesk, etc)
- Global Distribution Systems (GDS) used by airlines or hotels to create and manage priced booking inventory that is published to OTA services (e.g. Amadeus, Travelport, Sabre, or Siteminder, Opera, Cendyn, Shiji, etc)
- Booking channel integrations, such as Reserve with Google, channel managers, or OTA/booking platform ecosystems.
- POS or hospitality tech ecosystems, including KDS, kiosk, or in-store hardware-adjacent products.
- Multi-market product delivery, including multi-language support and market-specific compliance or operational requirements.
- Experience working with Product Analytics and data-driven prioritization.

## About nahc.io

## Company Overview
- **One-liner**: A full-service recruitment agency providing talent acquisition and human capital solutions for startups and innovative companies across Asia.
- **Entity Type**: Private (Bootstrapped, no funding rounds disclosed)
- **Headquarters**: Hong Kong, Hong Kong (with offices in Singapore and Taipei)
- **Founded**: 2019
- **Founders**: Lawrence Chan (Co-founder & CEO), Cicely Leung (Co-founder & Head of Recruitment – Tech & Digital), Zoie Lin (Co-founder & Head of Recruitment – Commercial & Operations), Charlotte Wong (Co-founder & Head of Client Engagement & Partnerships)

## Core Business
- **Primary industry**: Human Resources Services (Recruitment & Staffing)
- **Target customers**: B2B – startups, innovative companies, and businesses undergoing transformation in Asia
- **Mission/purpose**: “To empower people to make the best informed decision for their career or for their business in talent recruitment.” The company aims to change the recruitment industry by offering a non-transactional, relationship-driven experience.

## Products & Services
- **Talent Acquisition**: Core recruitment services covering Sales, Marketing, Information Technology, Human Resources, Strategy & Operations, Finance, and Web3. The firm vets and shares candidate profiles quickly (48-hour turnaround) and boasts a 94% probation pass rate for placed candidates.
- **Bespoke Human Capital Solutions**: Advisory services for scaling companies, including remote worker hiring and remote office setup, employer branding, HR systems/process setup, and startup hiring/scaling advisory.

## Market Standing
- **Valuation**: Not disclosed (privately held)
- **Key Metric**: Annual revenue estimated between $1M–$5M (per LinkedIn company data)
- **Notable Investors/Partners**: No external investors identified; the firm appears to be bootstrapped. Key partnerships are not publicly listed.
- **Growth Signals**:
  - LinkedIn followers: 1,825 (+9.2% year-over-year)
  - Expanding presence: active hiring for a Business Development Manager in Taipei (Taiwan) as of early 2026
  - 11,000+ candidates in their talent community across APAC
  - However, headcount declined 22.2% YoY to 4 employees (as of latest data), indicating a lean, focused team.

## Competitive Advantages
- **Relationship-first approach**: Emphasizes long-term relationships over transactional placements, building trust with both clients and candidates.
- **Asia-specific expertise**: Deep understanding of the Asian startup ecosystem, with offices in Hong Kong, Singapore, and now Taipei.
- **High-quality placements**: 94% of placed candidates pass probation, and the firm provides a 48-hour profile turnaround.
- **Bespoke solutions**: Offers not just recruitment but full human capital advisory (HR systems, employer branding, remote setup) – a differentiator for early-stage companies.

## Strategic Focus
- **Geographic expansion**: Moving into new markets like Taiwan (Taipei) while solidifying presence in Hong Kong and Singapore.
- **Scaling human capital solutions**: Growing the advisory side of the business (HR systems, remote hiring, employer branding) to become a holistic partner for startups.
- **Investing in people**: Committed to continuous skills training for its own team, aiming to build a talent advisory force that can provide genuine, ethical recommendations.

## Why Work Here
- **Culture & values**: “People-first” ethos with a strong emphasis on ethical conduct, transparency, and long-term relationships. The team is small (4 people), offering direct mentorship from the founders.
- **Growth opportunities**: The firm “invests in our people through continuous skills training and new opportunities.” Internships are available for university students, providing hands-on experience mentored by founders.
- **Work environment**: Offices in Hong Kong (Sheung Wan) and Singapore (Vision Exchange). The Taipei role is listed as on-site. Remote/hybrid policy is not explicitly stated, but the company advises on remote hiring for clients.
- **Unique perk**: The company uses AI tools to support hiring (resume review, analysis) but notes that final decisions are made by humans – transparency in their own hiring process.
- **Impact**: As a small team, employees can directly shape the company’s growth and have a tangible impact on candidates’ careers and clients’ businesses.

## Sources
1. [nahc.io](https://www.nahc.io/)
2. [nahc.io/about-us](https://www.nahc.io/about-us)
3. [nahc.io/join-us](https://www.nahc.io/join-us)
4. [linkedin.com/company/nahc-io](https://linkedin.com/company/nahc-io)
5. [jobs.lever.co/nahc](https://jobs.lever.co/nahc)

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