---
title: 'Solution Architect ServiceNow Service Portal and AI Engineering at NewRocket'
canonical: 'https://feeny.ai/job/solution-architect-servicenow-service-portal-and-ai-engineering-newrocket-us-or-aw58nb12rgwk'
type: 'job'
last_seen: '2026-10-14'
---

# Solution Architect ServiceNow Service Portal and AI Engineering at NewRocket

- **Company:** NewRocket
- **Location:** US OR, Canada
- **Work type:** remote
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-14
- **Apply:** https://www.newrocket.com/careers/job?gh_jid=6217288004&gh_jid=6217288004

## Job description

Solution Architect

Service Portal and AI Engineering

NewRocket is looking for a hands-on Solution Architect who combines a strong web development background, deep ServiceNow Service Portal expertise, and applied AI skills to build exceptional digital experiences and practical AI solutions.

You will work directly with customers across Service Portal architecture and Forward Deployed AI Engineering engagements. Whether leading a complex portal implementation, building an AI-powered application, or connecting the two, you will translate business needs into thoughtfully designed, reliable software—from discovery through production.

## Your impact

- Architect and build responsive, accessible Service Portal and AIUX framework experiences, including custom widgets and scoped applications.
- Translate high-fidelity designs into polished interfaces with close attention to layout, typography, interaction, and responsive behavior.
- Lead discovery, technical design, estimation, demonstrations, and customer delivery conversations.
- Design and build AI applications and agentic workflows using Claude or comparable LLM platforms, enterprise APIs, and customer data.
- Implement retrieval, tool calling, structured outputs, and human review where appropriate.
- Build and integrate frontend experiences, backend services, and enterprise systems within and beyond ServiceNow.
- Design for reliable operation through appropriate testing, evaluation, observability, and failure handling.
- Own technical delivery through deployment, troubleshooting, documentation, and operational handoff, managing technical risks, scope, and quality.
- Evaluate AI quality, security, latency, and cost; exercise judgment about when to use AI versus deterministic automation.
- Contribute reusable components and delivery patterns, review code, and mentor engineers.

## What you bring

- Five or more years of software engineering experience, including substantial hands-on web development, ServiceNow development, and customer-facing technical leadership.
- Demonstrated experience architecting and delivering complex Service Portal solutions using JavaScript, AngularJS, HTML, CSS/SCSS, and Bootstrap.
- Strong web development fundamentals, including modern JavaScript/TypeScript, frontend architecture, state management, and API integration.
- Strong understanding of ServiceNow architecture, server-side scripting, scoped applications, data models, access controls, and integrations.
- Sound judgment about configuration versus customization, with attention to platform upgradeability and long-term maintainability.
- Full-stack engineering capability extending beyond ServiceNow, including backend services, APIs, and cloud deployment.
- Hands-on experience designing and building LLM-powered applications or agentic workflows, with an understanding of the requirements for reliable production deployment.
- Practical knowledge of prompting, context management, retrieval, tool use, structured outputs, and evaluation.
- Ability to protect enterprise data, enforce user and system permissions across retrieval and tool execution, and troubleshoot model and integration behavior.
- Strong design judgment and attention to accessibility, performance, and maintainability.
- Clear communication with business and technical stakeholders, and comfort turning ambiguous requirements into working software.
- CCA-F certification, or readiness and commitment to earn it shortly after joining.

## Preferred experience

- Production delivery of customer-facing AI applications and agentic workflows.
- Claude, Anthropic APIs, MCP, and AI-assisted development tools.
- Python, modern frontend frameworks, automated testing, and CI/CD.
- Now Assist, ServiceNow AI Agents, and enterprise search.
- ServiceNow CSA or CAD certifications, or equivalent demonstrated expertise.

Success in this role

You lead architecture and remain hands-on throughout Service Portal and applied AI engagements, combining thoughtful technical decisions, polished user experiences, and reliable engineering. You earn customer trust, deliver measurable business results, and contribute reusable capabilities that improve the speed and quality of NewRocket’s delivery. You hold CCA-F certification or earn it shortly after joining.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace.  We value and celebrate diversity, believing that every employee matters and should be respected and heard.   We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact hr.us@NewRocket.com.

## About NewRocket

## Company Overview
- **One-liner**: NewRocket is an AI-first ServiceNow Elite Partner that helps enterprise leaders implement AI-driven workflows and digital transformation on the ServiceNow platform.
- **Entity Type**: Private (backed by private equity; parent company: Column Group)
- **Headquarters**: Vista, California, USA (with offices in New York, London, and Pune, India)
- **Founded**: 2016
- **Founders**: Not publicly disclosed; leadership team includes CEO Harsha Kumar, COO Frank Palermo, CRO Kevin Connolly, CFO Sanjeev Munjal, and Chief Growth & Alliances Officer Jason Rosenfeld.

## Core Business
- **Primary industry**: IT Services and IT Consulting, focused on the ServiceNow ecosystem.
- **Target customers**: B2B – Global enterprise leaders across Financial Services, Manufacturing, Higher Education, and other regulated industries.
- **Mission**: To help enterprise leaders go beyond pilots into real outcomes with AI that works with people and fits their industry.

## Products & Services
- **Now Assist LAUNCH**: A tactical program to rapidly activate up to four out-of-the-box Now Assist Agentic AI skills into production.
- **Agentic AI Integration**: Strategic evaluation and deployment of modular AI agents on the ServiceNow platform for measurable outcomes in IT, HR, and beyond.
- **Advisory & Transformation Services**: Roadmapping and strategy to connect platform capability with AI opportunity.
- **Implementation Services**: Full-cycle ServiceNow deployment, configuration, and optimization.
- **Employee Experience Solutions**: Improve service levels and productivity with better visibility into client interactions.
- **Customer Experience Solutions**: Enhance customer service workflows on ServiceNow.
- **Security, Risk & Resilience Solutions**: Enterprise security and compliance automation.
- **Platform & Integrations Solutions**: Custom integrations and platform extensions.
- **Portal, Intranet & Mobile Solutions**: Digital workplace and employee portal development.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Annual revenue estimated at $12.0M (LinkedIn data, as of 2026); total funding includes a Corporate Round and Private Equity Round in 2021 (investors not named on LinkedIn).
- **Notable Investors/Partners**: Parent company Column Group; acquired Service Stack in 2022. Recognized as ServiceNow Elite Partner, ServiceNow Worldwide Partner of the Year, ServiceNow America Partner of the Year, and ServiceNow Advanced Platform Partner.
- **Growth Signals**: 402 employees (+1.0% YoY), active job postings up 59.4% monthly and 121.7% quarterly; operates in 10 countries; 1,341 ServiceNow micro-certifications and 908 sales/pre-sales/delivery accreditations.

## Competitive Advantages
- **AI-first focus**: Positioned as the “AI-first Elite ServiceNow partner,” offering modular Agentic AI skills for rapid deployment.
- **Deep ServiceNow expertise**: Holds 34 ServiceNow Expert Certifications and over 1,300 micro-certifications – among the largest pure-play ServiceNow partners.
- **Industry specialization**: Tailored solutions for Financial Services, Manufacturing, and Higher Education, with dedicated teams that understand sector-specific challenges.
- **Proven track record**: Multiple ServiceNow Partner of the Year awards and a history of successful acquisitions (Service Stack).

## Strategic Focus
- **Agentic AI acceleration**: Launching programs like Now Assist LAUNCH and Origin (AI-infused back-to-box offering) to help enterprises move from pilot to production.
- **Global expansion**: Growing presence in EMEA (London office) and APAC (Pune, India) while deepening North American footprint.
- **Talent development**: Investing in NewRocket University and a ServiceNow Enterprise Training agreement to upskill employees and retain top talent.

## Why Work Here
- **Remote-friendly culture**: Flexible work environment with remote options, plus offices in Vista (CA), New York, London, and Pune. Emphasis on work-life balance and eliminating commute.
- **Learning & growth**: Company-funded access to ServiceNow learning and certifications via NewRocket University; clear career progression paths.
- **Benefits**: Competitive salary, healthcare (dental & vision), 401(k), flexible PTO, unlimited snacks, coffee, and beer.
- **Core values**: Excellence, Creativity, Integrity, Teamwork, Empathy – with a stated commitment to diversity and celebrating individual uniqueness.
- **Recognition culture**: Regular awards and a “humbled and honored” ethos; employees feel valued through recognition programs.

## Sources
1. [newrocket.com](https://www.newrocket.com/)
2. [newrocket.com/about](https://www.newrocket.com/about)
3. [newrocket.com/careers](https://www.newrocket.com/careers)
4. [linkedin.com/company/newrocket-gobeyond](https://www.linkedin.com/company/newrocket-gobeyond)
5. [job-boards.greenhouse.io/highmetric](https://job-boards.greenhouse.io/highmetric)

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