--- title: 'Solution Engineer- AI at Umbrella Incorporated' canonical: 'https://feeny.ai/job/solution-engineer-ai-umbrella-incorporated-india-hps1xxh8gcva' type: 'job' last_seen: '2026-10-14' --- # Solution Engineer- AI at Umbrella Incorporated - **Company:** Umbrella Incorporated - **Location:** India - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-05 - **Last confirmed live:** 2026-10-14 - **Apply:** https://jobs.gem.com/umbrella-incorporated/am9icG9zdDqMRiy7l-EEqklE1QjYCEDI ## Job description ## About us Umbrella brings specialist firms together under one roof, covering strategy, digital transformation, data and AI, and IT infrastructure, cloud and security. Our clients get one partner who is accountable for their whole transformation, from strategy through to execution. ## About the role We’re looking for a Solution Engineer to join our AI practice and help clients use AI and automation to solve real business problems and turn successful solutions into repeatable offerings. The role combines client advisory, hands-on delivery and productization, working across teams to shape how we deliver. This is an active opportunity, looking to hire immediately in India. This is a remote role. ## Requirements Client advisory & pre-sales: - Lead discovery with business/technical stakeholders. - Identify and prioritize automation opportunities - Assess data, systems and security readiness; build demos/POCs and support solution scoping. Solution design & delivery: - Design, build and support AI-powered workflows and integrations across ERP, CRM, e-commerce and Microsoft 365. Deliver document processing for invoices, POs, shipping documents and contracts; build secure knowledge assistants grounded in client content - Implement human review, audit trails and security controls. Productize the work: - Convert recurring client needs into packaged services, reusable accelerators, discovery/assessment methods, reference architectures, repeatable implementation plans, and clearly defined deliverables/outcomes. Ongoing improvement: - Monitor production solutions for accuracy, usage and cost; tune and improve solutions and identify new opportunities with clients. ## Qualifications - 5+ years in solution engineering, technical consulting, software or data engineering, including 2+ years building GenAI/automation solutions in production. - Hands-on experience with LLMs (OpenAI, Anthropic Claude, Azure OpenAI or similar), prompt design, RAG and agent frameworks. - Experience deploying and operating agent harnesses such as Hermes Agent, OpenClaw, Claude Code or similar—including tools, skills, memory, business-system connections and secure production operation. - Strong integration skills with APIs, Python or TypeScript, and business systems such as ERP, CRM and Microsoft 365. - Track record of turning one-off project work into repeatable services, accelerators or delivery methods. - Understanding of AI security/privacy, including Canadian requirements such as PIPEDA and Québec’s Law 25. - Strong communication skills with the ability to explain technical concepts to non-technical and executive audiences. - Comfortable working independently and owning delivery end-to-end. ## Nice to Have - Microsoft Copilot Studio, Azure AI Foundry, Power Automate, AWS Bedrock or n8n. - Document AI experience (Azure AI Document Intelligence or Google Document AI). - Experience building service offerings in consulting or managed-services environments. - Certifications such as Azure AI Engineer or AWS Machine Learning. ## What we offer - Varied client work across industries. - Real influence over how our offerings are designed and delivered. - Access to specialists in strategy, data, digital and security. Umbrella is an equal opportunity employer. We welcome applicants of all backgrounds, and accommodation is available on request throughout the hiring process. ## About Umbrella Incorporated ## Company Overview - **One-liner**: A warranty management platform that enables e‑commerce brands to sell, manage, and resolve extended warranties and protection plans – all under their own brand. - **Entity Type**: Private (startup) - **Headquarters**: United States - **Founded**: Not publicly available - **Founders**: Not publicly disclosed; the founding team describes themselves as e‑commerce founders who previously ran online stores [myumbrella.ai/about](https://www.myumbrella.ai/about) ## Core Business - **Primary industry**: Warranty management / protection plans for e‑commerce and omnichannel retailers; intersects with insurance, SaaS, and commerce technology. - **Target customers**: B2B – direct‑to‑consumer brands, omnichannel retailers, OEMs, and enterprise merchants. - **Mission / purpose**: “Transform how merchants protect their products and delight their customers” [myumbrella.ai/careers](https://www.myumbrella.ai/careers) ## Products & Services - **[Warranty Management Software (SaaS)]**: A white‑labelled platform that handles ownership tracking, extended protection sales, claims management, and returns automation. Three tiers: pure SaaS, managed program (with an A‑rated carrier as obligor), and custom program where the merchant owns the economics. - **[AI‑Powered Claims Engine]**: Automates intake, verification, and resolution of claims, reducing handling time by 80% [myumbrella.ai/about-us](https://www.myumbrella.ai/about-us) - **[Program Design Services]**: In‑house team designs coverage, pricing, and risk structure based on the merchant’s failure data and sales channels; handles compliance and launch. ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metric**: Platform has powered **$150M+** in warranty revenue for merchants. Serving **2,500+ brands**. - **Notable Investors / Partners**: Not publicly listed. - **Growth Signals**: 50+ team members across 8 countries; 100% remote‑first from day one; actively hiring for senior engineering, DevOps, and enterprise sales roles (as of September 2025) [myumbrella.ai/careers](https://www.myumbrella.ai/careers) ## Competitive Advantages - Founder‑market fit: built by e‑commerce founders who personally experienced the pain points of warranty management. - Fully white‑labelled, allowing merchants to own the customer experience. - AI‑driven claims automation that reduces manual handling and improves customer satisfaction. - Modular pricing and compliance options (SaaS only, managed program, or bespoke captive). ## Strategic Focus - Scaling the platform to serve larger enterprise retailers and brands (evidenced by the “Enterprise Account Executive” opening). - Deepening AI capabilities in claims and returns. - Expanding geographic coverage and omnichannel integrations. ## Why Work Here - **Remote‑first**: Full remote culture with async practices, team members in 8 countries. - **Equity & Ownership**: Meaningful equity for all employees; “when the company wins, you win.” - **Learning Budget**: $2,000/year for courses, conferences, books, certifications. - **Health & Wellness**: Comprehensive medical, dental, vision; monthly wellness stipend. - **Flexible PTO**: Trust‑based time off. - **Team Offsites**: Twice‑a‑year in‑person gatherings in various locations. - **Engineering Culture**: Ownership end‑to‑end, modern stack (React, Node.js, AWS), opportunities to build core platform features and scale infrastructure. ## Sources 1. [myumbrella.ai/careers](https://www.myumbrella.ai/careers) – Careers page with culture, benefits, and open roles. 2. [myumbrella.ai/about](https://www.myumbrella.ai/about) – Company background and statistics. 3. [myumbrella.ai/about-us](https://www.myumbrella.ai/about-us) – Product details and managed program information. 4. [jobs.gem.com/umbrella-incorporated](https://jobs.gem.com/umbrella-incorporated) – Job listings for the company. ## Other roles at Umbrella Incorporated - [UX Specialist](https://feeny.ai/job/ux-specialist-umbrella-incorporated-india-w9cm9bmfa790) — India - [Installation Technician](https://feeny.ai/job/installation-technician-umbrella-incorporated-toronto-nmqkz0apmr5n) — Toronto, Canada - [Technical Project Coordinator](https://feeny.ai/job/technical-project-coordinator-umbrella-incorporated-toronto-7a6833n56c70) — Toronto, Canada - [Solution Engineer, AI and Automation - Toronto](https://feeny.ai/job/solution-engineer-ai-and-automation-toronto-umbrella-incorporated-toronto-k9jem6c8fcwx) — Toronto, Canada - [Director, Finance](https://feeny.ai/job/director-finance-umbrella-incorporated-toronto-6sd6a9e5qjw7) — Toronto, Canada - [Purchasing Admin](https://feeny.ai/job/purchasing-admin-umbrella-incorporated-india-ddsnhzddrvta) — India - [Assistant Account Executive](https://feeny.ai/job/assistant-account-executive-umbrella-incorporated-toronto-c6sexgkspjmq) — Toronto, Canada - [Senior Developer - Sage](https://feeny.ai/job/senior-developer-sage-umbrella-incorporated-india-k19089ryy8v4) — India