--- title: 'Solution Engineer, Strategic GSI Partnerships at NICE' canonical: 'https://feeny.ai/job/solution-engineer-strategic-gsi-partnerships-nice-united-kingdom-kx0s599yy5ec' type: 'job' last_seen: '2026-10-13' --- # Solution Engineer, Strategic GSI Partnerships at NICE - **Company:** NICE - **Location:** United Kingdom - **Work type:** remote - **Posted:** 2026-06-04 - **Last confirmed live:** 2026-10-13 - **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4872699101?gh_jid=4872699101 ## Job description At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? Strategic Solution Engineer, GSI Partnerships Focus: Capgemini, Accenture and Deloitte partnerships across UKI and Europe Role purpose: Partner-facing solution engineering, solution adoption and support for in-flight strategic opportunities We are seeking a NiCE Strategic Solution Engineer, GSI Partnerships to lead the functional and technical engagement with our key global system integrator partners across UKI and Europe, with an initial focus on Capgemini, Accenture and Deloitte. This partner-facing role will help accelerate solution adoption across the NiCE portfolio by enabling GSI sales, presales and delivery teams, supporting active opportunities, shaping compelling customer solution narratives and ensuring partners can confidently position, demonstrate and deploy NiCE solutions. The Strategic Solution Engineer will act as the technical and solution bridge between NiCE partner sales, field sales, product teams and GSI stakeholders. The role will be hands-on across discovery, opportunity qualification, solution mapping, demonstrations, POCs, RFI/RFP responses, technical validation and partner enablement. This is a fit for someone with strong technical depth, excellent stakeholder management skills and a proven ability to work through complex enterprise sales cycles with large consulting and transformation partners. The candidate should be comfortable operating from executive-level value conversations through to detailed technical and delivery discussions. How will you make an impact? - Drive solution adoption of the NiCE portfolio within Capgemini, Accenture and Deloitte across UKI and Europe. - Support in-flight GSI opportunities by assisting with functional and technical discovery, solution design input, demonstrations, validation sessions and POC planning. - Partner closely with GSI sales, presales, architects and delivery teams to help them understand, position and apply NiCE solutions in customer transformation programmes. - Build repeatable solution plays, demo storyboards and technical narratives that GSIs can use to drive customer engagement and pipeline progression. - Translate customer business challenges into clear NiCE solution architectures, value messages and adoption pathways. - Influence and educate partner and customer stakeholders on how NiCE solutions address contact centre, CX, AI, automation, workforce engagement and digital transformation needs. - Support the technical aspects of partner-led opportunities, ensuring NiCE is positioned effectively and consistently throughout the sales cycle. - Assist with the definition, scoping and execution of successful proof of concepts and technical validations, where appropriate. - Support functional and technical responses to RFIs, RFPs and partner-led bid submissions. - Provide structured feedback from GSI engagements to Product, Partner Sales, Alliances and Enablement teams to improve adoption, differentiation and repeatability. - Contribute to a team-selling approach across Partner Sales, Account Executives, Overlay teams and regional leadership. - Help identify technical blockers, enablement gaps and adoption risks within the GSI partner ecosystem, then develop practical plans to remove them. Have you got what it takes? - Strong experience in solution engineering, presales, technical consulting or enterprise software sales engineering. - Experience working with, selling through or enabling global system integrators, ideally including Capgemini, Accenture, Deloitte or similar consulting partners. - Exceptional presentation, storytelling and demonstration capabilities, with the ability to tailor messaging for partner, executive, business and technical audiences. - Proven ability to support complex, multi-stakeholder enterprise opportunities across multiple countries or regions. - Ability to communicate confidently from C-level executives through to architects, programme leads, contact centre operations teams and frontline users. - Experience building demo storyboards, solution narratives, POC plans and partner-ready enablement assets. - Strong technical aptitude with the ability to understand customer requirements, identify risks and shape practical solution options. - Self-motivated, highly organised and comfortable balancing multiple strategic opportunities and partner priorities at the same time. - Commercially aware, outcome-led and able to connect technical capability to business value and customer transformation goals. - Collaborative working style with the ability to influence without direct authority across matrixed internal and partner organisations. Additional valuable skills - Contact centre, CCaaS, CX, workforce engagement, CRM, analytics or business intelligence experience. - Understanding of conversational AI, generative AI, agentic AI, NLU/NLP and related software technologies, including UI/UX considerations. - Experience presenting AI, automation and digital CX technologies to business and technical audiences. - Knowledge of cloud technologies and hyperscaler ecosystems, including AWS, Microsoft Azure and Google Cloud. - Experience supporting partner-led bids, managed service propositions, transformation programmes or co-sell motions. - Awareness of enterprise architecture, integrations, APIs, data flows, security and compliance considerations in large customer environments. - Vertical market experience across banking, insurance, telecommunications, healthcare, travel, public sector or other enterprise sectors. - Ability to create reusable enablement materials, solution blueprints and adoption playbooks for partner communities. Success in this role will look like - Capgemini, Accenture and Deloitte teams are more confident and capable in positioning NiCE solutions in strategic customer opportunities. - Active GSI-led opportunities progress faster because technical blockers, solution questions and validation requirements are addressed early. - Repeatable partner solution plays and demo narratives are adopted across UKI and Europe. - NiCE is consistently positioned as a strategic CX, AI and automation platform within GSI transformation programmes. - Internal sales, partner and product teams have clear feedback from the field on what GSIs need to scale adoption and win more effectively. What's in it for you? Join an ever-growing, market-disrupting global company where high-performing teams work in a fast-paced, collaborative and creative environment. As the market leader, every day at NiCE is a chance to learn, grow and help shape the future of CX, AI and partner-led transformation. If you are passionate, innovative and excited to raise the bar with some of the world's most influential consulting partners, you may just be our next NiCEr. Requisition ID: 10984 Reporting into: Director, Portfolio Presales Job type: Individual contributor. #LI-Remote ## About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. ## About NICE ## Company Overview - **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences. - **Entity Type**: Public (NASDAQ: NICE) - **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence. - **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data) - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice). - **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions. - **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions. ## Products & Services - **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics. - **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions. - **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies). - **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels. ## Market Standing - **Valuation/Market Cap**: Not directly provided in search results. - **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth. - **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100. - **Growth Signals**: - 10,000+ employees, including >3,000 software engineers and 650 AI engineers. - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025). - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy. - 25 billion+ interactions powered annually. - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M. ## Competitive Advantages - **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations. - **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents. - **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform. - **Global scale**: 27,000 customers across 150+ countries, 27 local offices. - **Partner community**: Industry’s largest community of CX partners for customization and extension. ## Strategic Focus - Deepening AI-native capabilities (proactive agents, automation at scale). - Expanding digital-first contact center adoption and migrating on-premise customers to cloud. - Targeting vertical markets (financial services, public safety) with specialized solutions. - Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement. ## Why Work Here - **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth. - **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions. - **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event. - **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines. - **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety. - **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience. - **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding. ## Sources 1. [NICE Careers Page](https://www.nice.com/careers) 2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice) 3. [About NiCE](https://www.nice.com/company/about-us) 4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf) 5. 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