---
title: 'Solution Expert at 360Learning'
canonical: 'https://feeny.ai/job/solution-expert-360learning-canada-prbb3bhbr7en'
type: 'job'
last_seen: '2026-09-07'
---

# Solution Expert at 360Learning

- **Company:** 360Learning
- **Location:** Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/360learning/e61cf9b3-cdd7-40e9-b8dc-816612d7176c

## Job description

Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform.

You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities.

These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value.

Within 1 month, you will:

- Become a Trello expert through our onboarding process
- Understand our product offering through training
- Master our platform and be able to support clients on basics requests through ticketing

Within 3 months, you will:

- Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneously
- Start to answer questions coming from your portfolio of clients
- Support the Customer Success partner on functional and technical questions
- Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting

Within 6 months, you will:

- Be able to pitch the value of the 360Learning platform
- Develop repeatable and scalable processes to improve project quality and delivery
- Support Strategic customers all along their contract from an expertise standpoint
- Deliver Professional Services to our existing customers base

Within 12 months, you will:

- Onboard another Solution Expert
- Contribute to our knowledge base to share best practices and lessons learned
- Work with our partner ecosystem to strengthen the services proposed to our clients
- Deliver platform audits to clients
- Deliver professional services proposed in our Professional Service catalogue

The Skill Set

- 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
- Previous deployment experience of SaaS products, ideally HR related
- Project management skills
- Good understanding and experience working with APIs, SSO configuration & troubleshooting
- Solution-oriented, client-first mindset in everything you do
- Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
- Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
- Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

## What We Offer

- Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈

- Benefits/Perks: Comprehensive health insurance starting your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚

- Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 Holiday time in accordance with the Ontario Holiday Calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠

- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

- Corporate Social Responsibility: Review our CSR Charter:[360learning.com/blog/corporate-social-responsibility-charter](http://360learning.com/blog/corporate-social-responsibility-charter) 🌎🌏🌍

- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processeshttps://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

The Interview Process

- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with a PS Team Leader
- Case Study Meeting with a PS Team Leader and a Solution Expert
- Clarification Meeting with our Sr VP of Professional Services
- Culture Fit Meeting with an Executive
- References / Offer !

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC

## Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

## About 360Learning

## Company Overview
- **One-liner**: 360Learning is an AI-powered collaborative learning platform that combines agentic AI with internal expertise to help enterprises upskill employees, customers, and partners.
- **Entity Type**: Private (total funding of $240–$244.7M raised across multiple rounds)
- **Headquarters**: New York, United States (with offices in Paris, London, Germany, and remote presence in Canada, Spain, and the UK)
- **Founded**: 2013
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industries**: Enterprise Learning Management System (LMS), Learning Experience Platform (LXP), Corporate Training & Development
- **Target customers**: B2B – mid-market and large enterprises (e.g., Heineken, Equinox, Michelin, Merlin, Cisco)
- **Mission/purpose**: Performance-driven learning & development teams achieve business impact by capturing internal expertise and delivering relevant learning at scale via AI and collaborative learning.

## Products & Services
- **AI-Powered LMS (Core Platform)**: Combines LMS and LXP capabilities with agentic automation, adaptive coaching, a multimodal AI content builder, and a mobile app. Includes compliance training, employee onboarding, and sales enablement modules.
- **AI Content Builder**: Empowers subject matter experts to transform their knowledge into interactive content and scenarios while maintaining L&D oversight.
- **Data & Insights**: Analyzes performance and usage; automatically detects skill gaps, recommends courses, connects learners with internal experts, and automates reporting and compliance.
- **Deep HCM/HRIS Integrations**: Syncs with Workday, SAP, BambooHR, Slack, Salesforce, Oracle, and 80+ other platforms.
- **Collaborative Learning Academies**: Structured spaces for cohort-based, expert-driven learning that blend social and self-paced elements.
- **AI Companion**: Personalizes content for learners and provides real-time mentoring; also automates translation, moderation, and administration.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metrics**:
  - **Total Funding**: $240–$244.7M (sources conflict on exact figure) – [360learning.com](https://360learning.com/), [linkedin.com](https://www.linkedin.com/company/360learning)
  - **Annual Revenue**: Reports vary – LinkedIn states $240M, but this may be a confusion with funding; no official revenue figure is available.
  - **Headcount**: ~306–400+ employees (LinkedIn shows 306 with +2.7% YoY growth; BuiltIn reports 400+ across North America and Europe).
- **Notable Investors/Partners**: Lead investors not named in provided sources. Integration partners include Workday (Silver Partnership), SAP (Design Partnership), BambooHR, Salesforce, and 50+ ecosystem partners.
- **Growth Signals**:
  - Acquired Looop (2022) and eLamp (2023).
  - Over ##### clients including household-name enterprises.
  - G2 leader in LMS category and rated #1 AI LMS by eLearning industry.
  - Enterprise-grade security: GDPR, ISO27001, SOC2.
  - Remote-first model with entities in 6+ countries.

## Competitive Advantages
- **AI + Collaborative Learning**: Combines agentic AI with internal knowledge capture – legacy systems force a trade-off between scale and relevance; 360learning eliminates it.
- **Enterprise Readiness**: Deep integrations with major HCM/HRIS, certified security & compliance, and support for mixed billing models.
- **Community & Expertise**: Founded the L&D Collective community; launched the first AI certification for L&D.
- **Recognized Leadership**: Consistently rated #1 AI LMS by industry analysts and G2; trusted by global brands.

## Strategic Focus
- Scaling AI capabilities (AI Content Builder, AI Companion, automated skill gap detection).
- Expanding enterprise customer base across North America and Europe.
- Continuing to build out the partner ecosystem (SAP, Workday, etc.) and deepen HRIS integrations.
- Maintaining remote-first culture while growing headcount and global presence.

## Why Work Here
- **Culture**: “Convexity Framework” emphasizing autonomy, accountability, and low authority. Remote-first with async habits – employees set their own schedules.
- **Compensation**: Competitive pay, performance bonuses, company equity, home-office stipend, and learning budget.
- **Perks & Benefits**: Family medical leave, continuing education stipend, quarterly engagement surveys, flexible vacation.
- **Employee Sentiment**: Glassdoor rating of 4.5; Built In Employer Reputation Score of 81%; eNPS increased +28 points in 2025; 76% of employees strongly agree coaches lead by example.
- **Remote Policy**: Remote-first; entities in France, UK, Germany, Spain, US, Canada; monthly allowance for home office or co-working space.

## Sources
1. [360learning.com – Main website](https://360learning.com/)
2. [LinkedIn Company Page – 360Learning](https://www.linkedin.com/company/360learning)
3. [Built In – 360Learning Overview](https://builtin.com/company/360learning)
4. [Built In – Workplace Perception (2026)](https://builtin.com/company/360learning/faq/workplace-perception)
5. [Lever Careers Page – 360Learning Jobs](https://jobs.lever.co/360learning)

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