---
title: 'Solution Manager - The Orchard at The Orchard'
canonical: 'https://feeny.ai/job/solution-manager-the-orchard-the-orchard-seoul-bkheymvrz03d'
type: 'job'
last_seen: '2026-10-20'
---

# Solution Manager - The Orchard at The Orchard

- **Company:** The Orchard
- **Location:** Seoul, South Korea
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-10-20
- **Apply:** https://job-boards.greenhouse.io/theorchard/jobs/8724288002

## Job description

The Orchard (a wholly owned subsidiary of Sony Music Entertainment) is a leading music distribution company operating in over 40 markets worldwide – distributing music from independent artists including Ozuna, Skepta, Jorja Smith, and Kelsea Ballerini. With cutting edge operations and an unparalleled global team, The Orchard partners with labels of all sizes to make their music and video available across hundreds of digital and physical retailers around the world. At The Orchard, the focus is to provide a comfortable, social and engaging environment to encourage productivity and creativity.

The Solutions Associate Manager (Korea) acts as the primary client-facing operational and administrative liaison between local partners and The Orchard’s global Legal, Finance, Operations and Rights Management teams. Moving away from traditional standalone label support, this role owns the full end-to-end client onboarding, supports digital release logistics, handles financial/administrative escalations, and delivers actionable performance analytics. The ideal candidate is a corss-functional problem solver with a strict “see-it-through” mindset, dedicated to eliminating operational friction, safeguarding royalty flows, and supporting roster growth.

What you'll do:

End-to-End Client Onboarding & Back-Office Integration

- Oversee the complete operational and administrative onboarding lifecycle of new Korean artists and labels, from the account set up to payment readiness, and catalog ingestion, working in close partnership with the Relationship Management Team.
- Guide clients through the onboarding process, conduct platform demonstrations, and ensure seamless system adoption.
- Resolve payment blockers by gathering, verifying, and processing financial/banking documentations in coordination with global Finance and Contract Admin teams.
- Manage administrative catalog transitions, including payee changes (LOD, assignments, entity name changes), payment holds, and client offboarding workflows, as needed

Release Operations & Product Logistics Support

- Autonomously manage complex digital release setups (eg. timed releases), and advanced metadata updates in collaboration with the Relationship Management Team
- Act as the local escalation point for product blocks or copyright/compliance flags, with Content Review Team
- Coordinate with centralized Operations to process catalog adjustments, remaps, takedowns, transfers, and store whitelisting

Domestic Client Support

- Deliver release schedules and metadata updates seamlessly to major domestic DSPs
- Compile, update and optimize master release lists of key local titles, tracking placement updates and providing feedback loops to partners and internal stakeholders.

Data Analytics & Performance Reporting

- Establish and manage a structured data reporting routine across release cycles (Day 1, Daily, Weekly, Monthly) to monitor streaming trends, algorithmic pick-ups, and market performance.
- Analyze listener demographics, geographic consumption spikes, and playlist performance to provide actionable insights for localized commercial and marketing campaigns.
- Utilize internal BI tools (eg. Looker) to monitor monthly client revenue fluctuations, identifying growth opportunities or investigating underlying operational causes behind revenue drops

Cross-Functional Problem Solving & Global Alignment

- Investigate and resolve day-to-day administrative, financial, and operational client inquiries with end-to-end ownership, ensuring a streamlined and positive partner experience.
- Collaborate with Rights Management, Legal and Claims teams to safeguard content integrity (eg. ownership disputes, asset remaps, rights conflicts)
- Maintain internal system fluency (including proprietary back-end applications (eg. Zendesk), and obtain necessary industry certifications/standards.

Who you are:

- Minimum 5+ years of total professional experience in digital operations, client administration, or content distribution (including at least 2+ years of direct experience within music distribution, record label, or digital media platforms sectors)
- A strong advantage in digital media, content, music or platform-based businesses
- Solid understanding of digital supply chain workflows, metadata standards, and streaming platform mechanics. Proficiency with platform tools (eg. Spotify for Artists, iTunes Connect, or YouTube CMS) and proprietary backend content system.
- Proactive problem solver with a strong financial/contractual baseline. Highly advanced organizational skills with the ability to multi-task, prioritize under tight deadlines, and maintain a strict “see-it-through” problem-solving mindset.
- Professional fluency in both English and Korean is required (written and spoken).

What we give you:

- You’ll join an inclusive, collaborative, and global community where you have the opportunity to fuel the creative journey.
- A modern office environment designed to foster productivity, creativity, and teamwork.
- We invest in your professional growth & development.

## Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

Privacy Policy

Please click [here](https://www.sonymusicapac.com/privpolicy/PCP_KR.pdf) to read our privacy policy before beginning the application process as you will need to agree to the terms of the policy before submitting your information.

## About The Orchard

## Company Overview
- **One-liner**: The Orchard is a global tech-driven music distribution and services company that empowers independent artists and labels to grow and adapt in the dynamic music industry.
- **Entity Type**: Private (wholly owned subsidiary of Sony Music Entertainment)
- **Headquarters**: New York, New York, USA
- **Founded**: 1997
- **Founders**: Richard Gottehrer, Scott Cohen, and John Hecker

## Core Business
- **Primary industry/industries**: Music distribution, artist and label services, digital marketing, rights management
- **Target customers**: Independent artists, record labels, content owners (B2B focus, serving creators and rights holders)
- **Mission or purpose statement**: "To empower creators to grow and adapt in the dynamic, global industry" – with a commitment to transparency, flexibility, and artist-first values.

## Products & Services
- **Music Distribution**: Global digital and physical distribution of recorded music to streaming platforms, download stores, and retail.
- **Artist & Label Services**: Marketing, promotion, sync licensing, royalty accounting, and data analytics for independent artists and labels.
- **Digital Operations & Channel Strategy**: YouTube channel management, content policy, and monetization optimization.
- **Kids & Family Division**: Specialized distribution and administration for children’s and family content (e.g., Hasbro partnership).
- **Physical Merchandise**: Via subsidiary Kings Road Merch, offering e-commerce and warehouse services for artists.
- **Metal Injection**: An online metal music publication (owned by The Orchard).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (subsidiary of Sony Music, which is part of Sony Group Corporation)
- **Key Metric**: Over 500 employees worldwide in 45 cities; vast roster of independent labels and artists across all genres globally.
- **Notable Investors/Partners**: Sony Music Entertainment (parent company); Hasbro (global administration deal); Above Board (recent acquisition for dance/electronic expansion); Music Business Academy for Africa (talent project partnership).
- **Growth Signals**: Recent acquisition of Above Board (dance/electronic roster); promotion of Tricia Arnold to EVP, Global Artist/Label Services and Sales; expansion of Kids & Family division with Hasbro deal; presence in growing markets like Thailand, Korea, Mexico.

## Competitive Advantages
- **Global Reach**: Presence in 45+ cities worldwide with locally expert teams, enabling tailored market strategies.
- **Tech-Driven Foundation**: Built as a technology-first music company with proprietary tools for distribution, analytics, and rights management.
- **Artist-First Transparency**: Commitment to transparent royalty reporting and flexible partnerships, differentiating from major-label models.
- **Sony Music Backing**: Access to Sony’s resources, network, and industry influence while retaining independent agility.
- **Diverse Roster**: Covers all genres and includes both emerging and established independent acts, plus specialized divisions (kids, metal, dance).

## Strategic Focus
- **Global Expansion**: Strengthening presence in Asia (Thailand, Korea), Latin America (Mexico City), and Africa through partnerships and local hiring.
- **Digital & Channel Growth**: Investing in YouTube channel strategy, content policy, and paid media to maximize artist revenue.
- **Genre Diversification**: Acquiring specialized labels (e.g., Above Board for dance/electronic) and building verticals like Kids & Family.
- **Talent & Culture**: Committed to diversity, equity, and social justice through internal councils (Council for Equity and Progressive Action) and external initiatives.

## Why Work Here
- **Culture**: Emphasis on creativity, tenacity, and passion for music; described as a "global team of diverse individuals united in our love for music."
- **Diversity & Inclusion**: Active Council for Equity and Progressive Action; commitment to racial equity and amplifying underrepresented voices.
- **Growth Opportunities**: 32+ open roles globally across finance, marketing, operations, label management, and technology; promotes internal mobility and "a place to grow."
- **Work Environment**: Hybrid/office depending on location (roles in New York, Los Angeles, London, Berlin, Toronto, Seoul, etc.); some remote college marketing roles.
- **Perks**: Being at the intersection of music and technology; ability to work with independent artists and labels; transparent, artist-first ethos.

## Sources
1. [theorchard.com](https://www.theorchard.com/) – Company overview, mission, values
2. [theorchard.com/careers](https://www.theorchard.com/careers/) – Careers page with values, diversity info
3. [boards.greenhouse.io/theorchard](https://boards.greenhouse.io/theorchard) – Current job listings
4. [theorchard.com/about-us](https://www.theorchard.com/about-us/) – About page
5. [theorchard.com/careers/openings](https://www.theorchard.com/careers/openings/) – Openings page with talent community
6. (Search result) The Orchard Promotes Tricia Arnold – News on executive promotion
7. (Search result) The Orchard Expands Dance and Electronic Music Roster with Acquisition of Above Board – Growth signal
8. (Search result) Hasbro Signs Exclusive Global Administration Deal with Sony Music Publishing – Partnership mention

## Other roles at The Orchard

- [Manager, Marketing Strategy, Mexico - The Orchard](https://feeny.ai/job/manager-marketing-strategy-mexico-the-orchard-the-orchard-mexico-city-wf7t9c2kvz68) — Mexico City, Mexico
- [eCommerce Manager - GSA](https://feeny.ai/job/ecommerce-manager-gsa-the-orchard-berlin-ahedkyjnfqd7) — Berlin, Germany
- [Senior Marketing Manager](https://feeny.ai/job/senior-marketing-manager-the-orchard-lagos-drdv6st7ctq1) — Lagos, Nigeria
- [Manager, Corporate Development - The Orchard](https://feeny.ai/job/manager-corporate-development-the-orchard-the-orchard-new-york-brxg38ak000z) — New York, NY
- [VP, Nordics and Baltics](https://feeny.ai/job/vp-nordics-and-baltics-the-orchard-sweden-gg05v17kheew) — Sweden
- [Jr. Manager, Marketing Strategy, Argentina - The Orchard](https://feeny.ai/job/jr-manager-marketing-strategy-argentina-the-orchard-the-orchard-buenos-aires-tnj1qfc7rfca) — Buenos Aires, Argentina
- [Senior Accountant – Finanzbuchhalter:in (m/w/d)](https://feeny.ai/job/senior-accountant-finanzbuchhalter-in-m-w-d-the-orchard-hamburg-pg8nq3dfqn2m) — Hamburg, Germany
- [Solutions Manager - The Orchard](https://feeny.ai/job/solutions-manager-the-orchard-the-orchard-berlin-ek8kbewz1613) — Berlin, Germany
- [VP, Commerce, Latin/Iberia - The Orchard](https://feeny.ai/job/vp-commerce-latin-iberia-the-orchard-the-orchard-miami-8xxa4x8scsgh) — Miami, FL
- [Business and Legal Affairs Manager, GSA](https://feeny.ai/job/business-and-legal-affairs-manager-gsa-the-orchard-berlin-yv0c3fw7yswa) — Berlin, Germany