--- title: 'Solutions Architect at Convey (formerly Message Broadcast)' canonical: 'https://feeny.ai/job/solutions-architect-convey-formerly-message-broadcast-denver-170azhwysbkr' type: 'job' last_seen: '2026-11-03' --- # Solutions Architect at Convey (formerly Message Broadcast) - **Company:** Convey (formerly Message Broadcast) - **Location:** Denver, CO - **Compensation:** $100k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-03 - **Apply:** https://jobs.ashbyhq.com/convey/5c2b6b62-27f6-498d-bba8-a8091917036a ## Job description Reports to: Director/Snr Director The Solutions Architect serves as the strategic connective tissue between customers, Sales, Professional Services, Product Management, and Engineering. This role is responsible for creating and maintaining the "steel thread" that connects customer challenges and market opportunities to product evolution and successful delivery outcomes. While supporting the sales process is an important component of the role, this position extends well beyond traditional pre-sales activities. The ideal candidate brings together technical expertise, consultative problem-solving, business acumen, and a strong customer-first mindset to design solutions that address real-world challenges while influencing the future direction of the Convey platform. In this role, you will also help strengthen the capabilities and processes that enable our Pre-Sales Engineering and Professional Services teams to perform at their highest level. Working closely with both prospective and existing customers, you will gather and translate business requirements into scalable solutions, develop architecture and integration diagrams, create Statements of Work (SOWs) with clearly defined deliverables, guide implementation strategies and timelines, and ensure customer and field insights continuously inform product priorities and roadmap decisions. What you’ll do: Solution Design & Customer Advisory - Support discovery sessions with customers to understand business objectives, operational challenges, technical requirements, and success criteria, when required. - Design scalable, deliverable, and commercially viable solutions leveraging Convey's platform and services. - Facilitate architecture workshops, solution reviews, and technical validation - Translate business requirements into solution designs, implementation approaches, and technical specifications. - Identify product gaps and provide recommendations and estimates on LOE to remediate - Serve as a trusted advisor throughout the customer journey—from evaluation through deployment and expansion. Field-to-Product Leadership - Act as the primary conduit between the field and Product Management, ensuring customer reality continuously shapes product direction. - Capture recurring customer needs, emerging market trends, competitive insights, and product enhancement opportunities from across the field. - Advocate for customer requirements while balancing platform scalability and strategic product direction. - Help Product and Engineering teams understand the operational realities and business drivers behind customer requests. - Maintain a continuous feedback loop that ensures customer insights directly influence product evolution. - Flag and document instances where internal product messaging is misaligned with actual product capabilities and work cross-functionality to correct them. Solutioning Excellence - Enable the Professional Services team on pre-sales collaboration practices, including how to enter deals early, contribute to solution scoping, and take clean handoffs from Sales. - Build and document reusable solutioning assets (e.g., playbooks, discovery frameworks, integration pattern libraries, and SOW templates) that PSEs and PS can operate from independently. - Serve as a go-to resource and thought partner for PSEs on complex or high-stakes deals. Sales Partnership & Opportunity Development - Partner closely with Sales and Customer Success teams on opportunities, providing advisory-level technical guidance. - Support solution positioning, technical validation. - Identify implementation risks, dependencies, and success factors early in the sales cycle. - Provide effort estimates, implementation recommendations, and scope guidance that improve win rates through realistic solution design. - Position Professional Services offerings that are prescriptive, repeatable and predictable. ## Requirements Definition & SOW Development - Own the creation of technical requirements documents, solution blueprints, and Statements of Work. - Define project scope and timelines, assumptions, deliverables, success metrics, and implementation responsibilities. - Collaborate with Professional Services leaders to ensure solutions are executable, scalable, and aligned with delivery best practices. - Establish clear alignment between customer expectations and implementation outcomes. Cross-Functional Collaboration - Partner with Product, Engineering, Professional Services, Support, Customer Success, and Sales leaders. - Align stakeholders around solution direction, customer outcomes, and delivery expectations. - Support new product introductions, platform enhancements, and acquisition integrations. Practice Development - Develop templates, frameworks, standards, and repeatable solution patterns that raise the capability floor across Pre-Sales Engineering and Professional Services. - Help mature Convey's solutioning capabilities across Sales and Professional Services. - Mentor team members on solution architecture, customer engagement, and requirements gathering. - Contribute to strategic initiatives that improve customer onboarding, implementation quality, and time-to-value. ## Qualifications What you have - Required Skills: - 5+ years of experience in Solutions Architecture, Technical Consulting, Professional Services, Product Strategy, or related customer-facing roles. - Experience designing and delivering enterprise SaaS solutions. - Strong ability to translate business challenges into technical and operational solutions. - Demonstrated experience developing technical requirements, solution designs, and Statements of Work. - Experience working directly with executive stakeholders and enterprise customers. - Excellent written, verbal, and presentation skills. - Proven ability to influence and lead across multiple teams without direct authority. ## Preferred Qualifications - Experience in customer engagement, customer operations, workflow automation, communications, or customer experience platforms. - Familiarity with regulated industries such as utilities, healthcare, insurance, financial services, or government. - Experience working closely with Product Management and Engineering teams. - Consulting or professional services background. - Experience supporting mergers, acquisitions, or product portfolio integrations. - Understanding of APIs, integrations, cloud platforms, AI-enabled workflows, and enterprise software architecture. Success in This Role - Within your first year, you will: - Become a trusted advisor to both customers and internal stakeholders. - Establish a repeatable solutioning process that improves alignment between Sales, Professional Services, and Product. - Increase the quality and consistency of technical requirements and SOW development. - Help accelerate customer time-to-value through stronger solution design and implementation planning. - Create a measurable feedback loop that influences product roadmap decisions with real-world customer insights. - Strengthen the strategic partnership between the field and product organizations. ## US-BASED ROLES ONLY - BENEFITS - Fully covered Medical, Dental, and Vision coverage for employees - Cost share for dependents - 401(K) plan with company match - Fully covered STD/LTD - Employee Assistance Program (EAP) - Paid Maternity Leave - 12 weeks of paid parental leave for birthing parent - Paid Paternity Leave - Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs. - 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st - On-site gym available for free use in Denver, CO for employees based in the Denver area Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ## About Convey (formerly Message Broadcast) ## Company Overview - **One-liner**: Convey provides a customer engagement operating system purpose-built for utilities and regulated industries, enabling intelligent, compliant communications during critical moments. - **Entity Type**: Private (bootstrapped or funded – not publicly disclosed; no recent funding rounds found) - **Headquarters**: Not publicly available (likely United States; prior entity Message Broadcast was based in Colorado Springs, CO, but current HQ not confirmed in provided sources) - **Founded**: 1998 (originally as Message Broadcast; rebranded to Convey in recent years) - **Founders**: Not publicly listed; leadership team includes Maulik Datanwala (CEO), Alex Wiley (CFO), Amit Mondal (Group CTO), Atif Hasan (CTO, EONS platform), and others. ## Core Business - **Primary industry**: Customer engagement software for utilities (electric, gas, water), public sector, healthcare, insurance, and telecommunications. - **Target customers**: B2B – Fortune 100 companies, investor-owned utilities (IOUs), cooperatives, municipalities, and mid-sized utilities. - **Mission statement**: “Humanize connections in regulated environments through intelligent workflows that deliver measurable impact.” ## Products & Services - **EONS**: The core engagement operating system – an adaptive intelligence layer between core systems and customers. - **REACH**: Emergency & outage communications for enterprise. - **ENFORCE**: Automated compliance management for regulated communications. - **TEXTBLUE**: Proactive, critical-moment communications (outage, billing, scheduling). - **BillWise AI**: AI-driven bill intelligence to reduce calls and improve CX. - **HVCA**: High-volume inbound voice and call routing. - **mobileRIGHT**: Virtual assistants, chatbots, and agents. - **Conversations**: Two-way appointment messaging and intelligent conversations. - **RCS (Rich Communication Services)**: Verified branding, rich media, one-tap actions. - **Call Center**: Streamlined transaction experiences and voice routing. - **Energy Efficiency**: Programs for utilities to engage customers on usage. All offerings are SaaS/cloud-based, delivered as an engagement operating system. ## Market Standing - **Valuation/Market Cap**: Not disclosed. - **Key Metric**: Not publicly available (revenue not disclosed; no funding rounds reported in search results). - **Notable Clients/Partners**: Duke Energy (quoted as a client), large West Coast electric utility, Fortune 100 companies in utilities, healthcare, finance, insurance, public sector. - **Growth Signals**: - Rebrand from Message Broadcast to Convey, signaling expanded vision. - Introduction of AI capabilities (BillWise AI, RCS). - Serving “utilities of every size” and expanding into public sector, insurance, healthcare, telecom. - Claims 24% decrease in inbound call center activity, 64% increase in data productivity, 83% increase in delivering messages at speed (from about page). ## Competitive Advantages - **Purpose-built for regulated industries**: Embedding compliance into every workflow, reducing risk for utilities and other regulated entities. - **Intelligent, adaptive workflows**: Real-time personalization during critical moments (outages, high-bill events, peak load). - **Proven track record**: Since 1998, deep domain expertise in utility customer engagement. - **Integrated platform**: Combines communications, journey orchestration, analytics, and integrations in one OS. ## Strategic Focus - **Modernize customer engagement** for utilities and regulated industries, replacing legacy systems with intelligent, omnichannel experiences. - **Expand AI capabilities** (BillWise AI, RCS) to reduce costs and improve customer trust. - **Grow into adjacent verticals** (public sector, insurance, healthcare, telecom) while maintaining core utility focus. ## Why Work Here - **Culture**: Emphasis on “humanizing connections” and making a measurable impact for essential service providers. Values include collaboration, trust-building, and transforming compliance into opportunities. - **Work style**: Not explicitly stated as remote/hybrid; likely office-based with some flexibility (not confirmed in sources). - **Benefits**: “Work smarter” – focus on streamlined, effective customer journeys; “See results” – real impact on Fortune 100 clients. Specific perks not detailed but careers page highlights meaningful work in regulated environments. - **Engineering culture**: Likely strong on innovation (AI, RCS, intelligent workflows) and compliance-driven development. ## Sources 1. [goconvey.com/about-us](https://www.goconvey.com/company/about-us/) 2. [goconvey.com](https://www.goconvey.com/) 3. [goconvey.com/jobs](https://www.goconvey.com/jobs/) 4. [jobs.ashbyhq.com/convey](https://jobs.ashbyhq.com/convey) 5. [goconvey.com/company](https://www.goconvey.com/company/) ## Other roles at Convey (formerly Message Broadcast) - [Technical Support Specialist](https://feeny.ai/job/technical-support-specialist-convey-formerly-message-broadcast-detroit-rjv2bdtb4r27) — Detroit, MI - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-convey-formerly-message-broadcast-denver-r26tt7kv5mv2) — Denver, CO - [Site Reliability Engineer](https://feeny.ai/job/site-reliability-engineer-convey-formerly-message-broadcast-philippines-2rdmb3e9dt82) — Philippines - [Customer Operations Associate](https://feeny.ai/job/customer-operations-associate-convey-formerly-message-broadcast-denver-1m4ptc5kt27j) — Denver, CO - [HR Associate](https://feeny.ai/job/hr-associate-convey-formerly-message-broadcast-denver-7mk9nepwjvpp) — Denver, CO - [Account Executive](https://feeny.ai/job/account-executive-convey-formerly-message-broadcast-united-states-cx3s324twq88) — United States - [Solutions Architect](https://feeny.ai/job/solutions-architect-chainalysis-united-states-j1060sx5v1zz) — United States - [Solutions Architect](https://feeny.ai/job/solutions-architect-databricks-british-columbia-a8j1ez646w4d) — British Columbia, Canada - [Solutions Architect](https://feeny.ai/job/solutions-architect-vgs-united-kingdom-cjvy005pd55v) — United Kingdom - [Solutions Architect](https://feeny.ai/job/solutions-architect-livekit-germany-kc8g2px3az9q) — Germany