--- title: 'Solutions Architect at Fin' canonical: 'https://feeny.ai/job/solutions-architect-fin-london-9jg5hsy4jgrt' type: 'job' last_seen: '2026-09-08' --- # Solutions Architect at Fin - **Company:** Fin - **Location:** London, United Kingdom - **Posted:** 2026-06-16 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/intercom/jobs/8011085 ## Job description [Fin](https://fin.ai/) is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What’s The Opportunity? Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What Will I Be Doing? - Lead technical discovery to identify and address our customers’ needs - Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise - Conduct impactful, value-based solution reviews and in-depth technical sessions - Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities - Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues - Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning - Build trust with customers by approaching challenges with empathy and curiosity - Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin - Commit to customer success, ensuring lasting value and proactively addressing challenges What Skills Do I Need? - Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships - Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations. - Ability to solve problems independently while thriving in collaborative team environments - Proven time management skills in a dynamic team environment - Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle. - Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact. - Experience working closely with product and engineering teams to communicate customer feedback and influence product direction. - Familiarity with managing POCs, RFPs, and addressing complex security questions. - Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity - Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks - Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company - Willing and able to travel occasionally #LI-Hybrid ## #LI-RH1 At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at [fin.ai/careers](http://fin.ai/careers). Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our [core values](https://www.intercom.com/careers). Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. ## About Fin ## Company Overview - **One-liner**: Fin is the Customer Agent company delivering perfect customer experiences—from support to sales to commerce—powered by a proprietary AI engine. - **Entity Type**: Private (Series D in 2016 at $1.3B valuation; still founder-led) - **Headquarters**: Dublin, Ireland (global offices in San Francisco, London, Berlin, Chicago, Sydney) - **Founded**: 2011 (originally as Intercom; renamed to Fin in 2026) - **Founders**: Eoghan McCabe, Des Traynor, Ciaran Lee, David Barrett ## Core Business - **Primary industry**: AI-powered customer experience (customer service, sales, ecommerce automation) - **Target customers**: B2B (30,000+ companies using the platform; mid-market to enterprise) - **Mission**: Create a seamless, personal, concierge experience across the entire customer journey ## Products & Services - **Fin for Service**: AI agent that delivers perfect customer service end-to-end. - **Fin for Sales**: AI agent that handles inbound sales end-to-end. - **Fin for Ecommerce**: AI agent that handles the entire shopping journey. All products are SaaS, powered by the Fin AI Engine™ with a proprietary Apex 1.0 model. ## Market Standing - **Valuation / Market Cap**: $1.3B valuation (Series D, 2016) – still private; likely much higher based on growth signals. - **Key Metric**: $400M+ annual recurring revenue (ARR), doubling growth year over year; resolves 2M+ conversations weekly. - **Notable Investors/Partners**: Not explicitly detailed in search results, but the company raised a Series D round and counts notable venture investors (historical Intercom investors include Bessemer, Social Capital, Index Ventures). See [fin.ai/about](https://fin.ai/about) for journey timeline. - **Growth Signals**: 30,000+ customers, 1,400+ employees across 6 global offices, committed $100M+ to AI development, AI research group expanded to 60 researchers. ## Competitive Advantages - **Patented AI engine**: Fin AI Engine™ with proprietary retrieval (`fin-cx-retrieval`) and reranker (`fin-cx-reranker`) models plus Apex 1.0 LLM. - **Scale and proven results**: Average resolution rate increases 1% month-over-month; wins every head-to-head test. - **Full journey coverage**: One agent handling service, sales, and commerce – a unified platform. - **Research depth**: In-house AI group of 60+ ML scientists, engineers, and designers publishing cutting-edge research. - **Security certifications**: ISO 27001, ISO 27018, ISO 27701, GDPR and CCPA compliant. ## Strategic Focus - **AI leadership**: Heavy investment in proprietary AI models and research; aim to be a “defining AI company”. - **Global expansion**: Growing offices in Europe (Berlin, London) and maintaining hubs in US, Ireland, and Australia. - **Product breadth**: Moving from customer service agent to full customer agent covering the entire journey. ## Why Work Here - **Culture**: “Success First” north star; values include incredibly high standards, customer obsession, open-mindedness, resilience, impatience, positivity. - **Remote/Hybrid/Office**: Six international offices; the search results mention “flexible vacation policy” and “work from home support”, but no explicit remote-first policy. Likely hybrid or office-centric with flexibility. - **Notable perks**: - Comprehensive health, dental, vision insurance - 26 weeks paid leave for birthing parents; 6–8 weeks for non-birthing parents - Flexible vacation policy - Retirement plan with employer matching - RSU stock grants (ownership at Fin) - Commuter benefits, life insurance (4x salary at no cost) - Employee Assistance Program - Income protection - **Engineering culture**: 60+ AI researchers; strong emphasis on R&D and innovation; publishes AI research blog. ## Sources 1. [fin.ai/about](https://fin.ai/about) 2. [fin.ai/careers](https://fin.ai/careers) 3. [fin.ai/](https://fin.ai/) 4. [linkedin.com/company/fin](https://www.linkedin.com/company/fin) 5. [job-boards.greenhouse.io/intercom](https://job-boards.greenhouse.io/intercom/jobs/7393922) ## Other roles at Fin - [Staff Engineer - Web Platform](https://feeny.ai/job/staff-engineer-web-platform-fin-london-cd6dy7xykypp) — London, United Kingdom - [Staff Engineer - Web Platform](https://feeny.ai/job/staff-engineer-web-platform-fin-dublin-0gct382ezmka) — Dublin, Ireland - [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-fin-dublin-z259p5qdzcve) — Dublin, Ireland / London, United Kingdom - [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-fin-dublin-ktpthcb9nft4) — Dublin, Ireland / London, United Kingdom - [Technical Support Specialist](https://feeny.ai/job/technical-support-specialist-fin-sydney-71272wsyk19f) — Sydney, Australia - [Sales Data Analyst](https://feeny.ai/job/sales-data-analyst-fin-san-francisco-b1qbg56cfr2b) — San Francisco, CA - [Manager, Solutions Engineering](https://feeny.ai/job/manager-solutions-engineering-fin-sydney-66y5c7gvzjyt) — Sydney, Australia - [Customer Success Manager, High Touch](https://feeny.ai/job/customer-success-manager-high-touch-fin-chicago-qqbbkjec9w5w) — Chicago, IL - [Customer Success Manager, High Touch](https://feeny.ai/job/customer-success-manager-high-touch-fin-san-francisco-x68zj0j9ntd4) — San Francisco, CA - [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-fin-chicago-6mscgtkvk0vx) — Chicago, IL