--- title: 'Solutions Architect, ICM at CaptivateIQ' canonical: 'https://feeny.ai/job/solutions-architect-icm-captivateiq-united-states-e0cnx7cw1ewp' type: 'job' last_seen: '2026-09-07' --- # Solutions Architect, ICM at CaptivateIQ - **Company:** CaptivateIQ - **Location:** United States - **Compensation:** $150k–$190k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-11 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/captivateiq/dab8d03c-0df0-480d-a973-126bfe17630a ## Job description CaptivateIQ’s Professional Services team builds the highest-impact implementations for our most strategic and complex customers. We are looking for a highly skilled Professional Services Architect who brings deep technical expertise, strong consultative instincts, and the ability to turn sophisticated compensation plans into scalable, high-performance solutions. This is one of the most senior individual-contributor roles on our team. You will be the principal architect responsible for the end-to-end design and modeling of complex compensation structures—often for hundreds or thousands of end users. You’ll serve as the technical expert in the room with customer stakeholders, navigate ambiguity with confidence, and set the standard for modeling quality, solution hygiene, and delivery excellence across Professional Services. You will also be a key partner to Engineering and Product, influencing roadmap priorities and surfacing patterns from complex implementations that directly shape how CaptivateIQ evolves. If you love solving intricate modeling challenges, advising customers through high-stakes decisions, and raising the bar for complex SaaS delivery, this is the role for you. ## What You'll Do Architecture & Solution Design - Lead end-to-end delivery for complex, enterprise implementations (discovery through launch). - Architect scalable, high-performance compensation models with strong data hygiene and long-term maintainability. - Translate complex plan designs into structured, repeatable system configurations and patterns. Technical Leadership & Escalation Ownership - Act as the senior technical escalation point for internal teams and partners. - Diagnose issues quickly, drive root-cause resolution, and strengthen reusable modeling patterns. - Set quality standards by contributing templates, QA checklists, and model best practices. Consultative Customer & Stakeholder Engagement - Serve as the technical SME with Finance, Sales Ops, RevOps, and cross-functional customer teams. - Guide customers through trade-offs, edge cases, and best practices in compensation architecture. - Communicate complex technical topics clearly to both technical and non-technical audiences. Cross-Functional Partnership & Product Influence - Partner with Product and Engineering to surface patterns, influence roadmap priorities, and resolve platform gaps. - Collaborate with Sales, CS, and Support to ensure smooth handoffs and consistent customer outcomes. Scaling Standards Across Professional Services - Elevate PS delivery by shaping modeling frameworks, reusable components, and implementation standards. - Mentor and guide consultants (informally) to uplift technical and consultative excellence across the team. ## Requirements - 6+ years of total work experience, including 4+ years designing and modeling complex incentive compensation plans in an ICM/SPM platform. - Expert-level Excel modeling for large, complex datasets; strong intuition for data structures, calculations, and model hygiene. - Proven experience leading SaaS implementations in a Professional Services, Solutions Architecture, or Technical Consulting role. - Demonstrated success navigating complex, multi-stakeholder environments and advising customers through technical and business tradeoffs. - Deep understanding of implementation best practices, solution architecture, and the full project lifecycle. - Highly analytical, detail-oriented, curious, and customer-obsessed; thrives in fast-paced, ambiguous environments and manages deadlines with discipline. - Openness to AI-driven tooling and automation that can improve modeling efficiency or data workflows. ## Nice to Have - Experience with CaptivateIQ or other ICM/SPM platforms (SAP Commissions, Xactly Incent, Varicent, Anaplan). - Familiarity with CRM/ERP/subscription systems (Salesforce, NetSuite, Zuora). - Exposure to SQL or Python for structuring, organizing, and validating data (no heavy coding required). - Background in financial operations, FP&A, accounting, system implementation, solutions architecture/engineering, or technology consulting. CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States ## About CaptivateIQ ## Company Overview - **One-liner**: CaptivateIQ provides a modern, AI-infused commission management platform that automates incentive compensation, quota planning, and sales performance analytics. - **Entity Type**: Private (Series C; $164.6M total funding) - **Headquarters**: San Francisco, California, USA (also has an office in Salt Lake City, Utah) - **Founded**: 2017 - **Founders**: Mark Schopmeyer, Conway Teng, Hubert Wong ## Core Business - **Primary industry**: Sales Performance Management (Incentive Compensation) - **Target customers**: B2B; revenue teams including sales operations, finance, and compensation administrators at mid-market and enterprise companies (1,000+ customers worldwide) - **Mission**: To enable every company to take control of sales performance management, making commission administration transparent, accurate, and motivating for all stakeholders. ## Products & Services - **Incentive Compensation Management**: Automates commission calculations with a no-code, logic-based engine (SmartGrid ELT). Supports any compensation plan and provides real-time visibility for payees. - **Sales Capacity and Quota Planning**: Build and manage territories, assign accounts, and optimize opportunities with automated boundary adjustments. - **Reporting & Analytics**: Real-time dashboards tracking performance trends, top performers, and drivers of results. - **Predictive Modeling**: ML-powered models to score accounts, predict quota attainment, and identify payout anomalies. - **Assist AI**: Generative AI assistant that helps troubleshoot formulas, search documentation, and optimize plans via natural language queries. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: $164.6M in total venture funding (led by ICONIQ Growth, Accel, Sequoia, Sapphire, Workday Ventures, Bessemer, Foundation Capital, Y Combinator) - **Notable Investors/Partners**: Sequoia, Accel, ICONIQ Growth, Sapphire, Bessemer, Foundation Capital, Workday Ventures, Y Combinator - **Growth Signals**: - 1,000+ customers globally - 94% customer satisfaction (CSAT) from over 2,500 G2 reviews - Named a Leader in “The Forrester Wave™: Sales Performance Management Solutions For Incentive Compensation, Q1 2025” - Strategic investment from Workday Ventures and partnership with Workday Software Partner Program - Recent product launches: SmartGrid ELT, Assist AI, Payee Lifecycle Management, Custom Workflow Builder ## Competitive Advantages - **AI-infused platform** that integrates compensation, planning, and predictive modeling in a single system – unlike legacy tools that require services or IT. - **No-code calculation engine (SmartGrid ELT)** enables commission plan creation and iteration without developer or consultant support. - **Single source of truth** for incentives and planning data, with real-time synchronization from CRM/ERP systems (Salesforce, HubSpot, NetSuite, Workday). - **SOC 1 & SOC 2 compliance** ensures enterprise-grade data security. - **Real-time payee visibility** increases rep trust and motivation. ## Strategic Focus - **Modernize incentive compensation** by replacing manual spreadsheets and inflexible legacy software with an adaptable, cloud-native platform. - **Expand AI capabilities** – Assist AI and predictive modeling to further automate plan building, anomaly detection, and forecasting. - **Deepen ecosystem integrations** (e.g., Workday Ventures partnership) and continue building out planning, capacity management, and reporting modules. - **Scale global presence** with a distributed remote workforce and a second office in Salt Lake City. ## Why Work Here - **Remote-first culture**: CaptivateIQ is a 100% remote company with flexible work from anywhere; also maintains physical offices in San Francisco and Salt Lake City for in-person events. - **Competitive compensation** including equity, bonuses, and anniversary bonuses. - **Comprehensive healthcare**: 100% coverage of medical, dental, and vision for employees and 75% for dependents. - **Time off**: Flexible PTO plus quarterly mental health days. - **Parental support**: Parental leave and an annual $1,000 caretaker stipend. - **Professional development**: $500 annual stipend for learning and development. - **401k retirement plan**. - **Employee Resource Groups (ERGs)** that support diverse identities and experiences. - **High ratings**: 94% CSAT on G2 and consistently positive employee reviews on Built In (35+ total employees, 2 offices). - **Recent engineering focus**: Roles like Software Engineer – AI Platform signal investment in cutting-edge technology. ## Sources 1. [captivateiq.com – About Us](https://www.captivateiq.com/about-us) 2. [captivateiq.com – Careers](https://www.captivateiq.com/careers) 3. [captivateiq.com – Main Site](https://www.captivateiq.com/) 4. [jobs.lever.co/captivateiq](https://jobs.lever.co/captivateiq) 5. 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