---
title: 'Solutions Architect at interface.ai'
canonical: 'https://feeny.ai/job/solutions-architect-interface-ai-san-francisco-b9ex90keyxh4'
type: 'job'
last_seen: '2026-10-17'
---

# Solutions Architect at interface.ai

- **Company:** interface.ai
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-23
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/interface-ai/39d485bb-96b9-425d-bbf3-dfb0bcb70903/application

**Skills:** B2B SaaS, Enterprise technology, Core banking platforms, Jack Henry, Fiserv, FIS, Corelation, Telephony integration, CCaaS, SIP trunking, PSTN routing, IVR handoff, Voice AI engine connectivity, Genesys, Avaya, Five9, NICE, Twilio, Conversational AI, NLU architecture

> Own end-to-end solution design and integration architectures for strategic enterprise accounts, connecting AI platforms to core banking and telephony systems. Serve as the primary technical point of contact, ensuring production stability and driving product feedback.

## Job description

About [Interface.ai](http://Interface.ai) [interface.ai](http://interface.ai) is redefining how financial institutions serve their members through agentic AI and conversational AI — and we're doing it in production, at scale, with real outcomes. $30M in Series A funding. Cash-flow positive. A mission that matters: democratizing financial wellness for every American, not just the ones who can afford a private banker.

## Key Responsibilities

- Own the end-to-end solution design for assigned strategic enterprise accounts — from initial scoping through integration go-live — treating every architectural decision as one you will have to live with, not hand off.
- Design and deliver integration architectures that connect [interface.ai](http://interface.ai)'s AI platform to a customer's core banking systems (Jack Henry, Fiserv, FIS, Corelation, or equivalent), telephony infrastructure, and contact center stack — accounting for real-world constraints like latency, legacy data models, and compliance requirements, not just demo conditions.
- Serve as the primary technical point of contact and escalation owner for assigned customer engagements — earning the trust of the customer's CTO and IT leadership in the first conversation and maintaining it through go-live and beyond.
- Deliver a documented architecture blueprint and integration specification for every engagement before implementation handoff; translate complex system designs into clear, customer-ready diagrams and written specs that can be reviewed at both the engineering and executive level.
- Act as the escalation owner for production integration issues on assigned accounts; diagnose problems at the system level, drive resolution with urgency, and communicate status to customers and internal stakeholders without waiting to be asked.
- Participate in pre-sales technical discovery for strategic opportunities where integration complexity warrants early SA involvement.
- Build reusable integration reference architectures, design documents, and runbooks for the core banking and telephony platforms most common in the customer base — creating assets that scale the team's capacity, not just your own.
- Contribute structured product and integration feedback to Engineering and Product after each major engagement — surfacing what breaks, what is missing, and what the field is learning in a way that influences the roadmap.

## Qualifications

- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent experience demonstrated through a clear body of production integration work.
- 6–12 years in B2B SaaS or enterprise technology, with at least 3–5 years in a dedicated Solutions Architect, principal engineer, or technical architect role carrying direct ownership of solution design through go-live.
- Demonstrated career progression from hands-on engineering or integration work — not purely advisory or consulting — into architecture. Has personally built, debugged, and delivered production integrations, not just designed them on slides.
- Direct integration experience with core banking platforms (Jack Henry, Fiserv, FIS, Corelation, or equivalent) — understands their API design, data models, authentication patterns, and the constraints that arise in real deployments.
- Telephony and CCaaS integration fluency — has designed or debugged live implementations involving SIP trunking, PSTN routing, IVR handoff patterns, or voice AI engine connectivity (Genesys, Avaya, Five9, NICE, Twilio, or equivalent).
- Deep understanding of conversational AI and NLU architecture — can speak credibly to intent routing, confidence thresholds, fallback logic, session management, and model improvement pipelines in both technical and executive conversations.
- Strong cross-functional operating style — works effectively across Sales, Implementation, Customer Success, Product, and Engineering without creating information silos or becoming a bottleneck.
- Background in financial services technology or another regulated vertical (healthcare, insurance, government) is a strong plus; familiarity with the compliance posture and change-management constraints of credit unions and community banks accelerates ramp and customer trust.
- Skilled in using AI and productivity tools — including generative AI for documentation, architecture diagramming, and integration analysis — to move faster without sacrificing the rigor that complex deployments require.

## Benefits

🩺 100% paid health, dental & vision care 💰 401(k) & financial wellness perks 🍜 Daily meals on us 🚇 Commuter benefit 💪 Monthly wellness stipend 🤖 Claude Enterprise + frontier AI tools for every employee — build with the best 🏙️ Brand-new 21st-floor SF office at 44 Montgomery — floor-to-ceiling views, worth showing up to 🌴 Discretionary PTO + paid parental leave 🧘 Mental health, wellness & family benefits 🚀 A mission-driven team shaping the future of banking

Why [interface.ai](http://interface.ai) Series A · $30M raised · Cash-flow positive — we're not burning cash hoping the product works. It works. Customers are live, revenue is real, and the mission is one you can explain to your family without a slide deck. You'll work directly with Bruce Kim (CTO / Co-Founder), who sets the technical bar and goes deep on the hardest problems, and Srinivas Njay (CEO), who is hands-on daily across product and engineering. Founding-team-tier equity, top-of-market base, comprehensive benefits, and a modern San Francisco office worth showing up to. The team is small enough that your judgment shapes everything, and the market is large enough that what you build will matter for a long time.

[interface.ai](http://interface.ai) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

## About interface.ai

## Company Overview
- **One-liner**: Interface.ai provides agentic AI solutions—including voice, chat, and co-pilot assistants—purpose-built for community banks and credit unions, aiming to automate customer service and eliminate hold times.
- **Entity Type**: Private (raised $30M in Series A and debt financing, led by Avataar Venture Partners)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Srinivas Njay (Founder CEO)

## Core Business
- **Primary industry**: Financial technology (fintech) / Agentic AI for banking
- **Target customers**: B2B – community banks and credit unions (mid-size & small financial institutions)
- **Mission / Purpose**: To help financial institutions achieve their business goals and empower customers to achieve financial wellness through agentic AI ([interface.ai](https://interface.ai/))

## Products & Services
- **Nexus (CCaaS Platform)** – Launched in 2026 as the industry’s first fully agentic Contact Center as a Service platform. Handles every contact end-to-end with AI, eliminating hold queues and transfers, and only involving humans when judgment is needed. Claims to multiply agent capacity up to 10x ([cbinsights.com](https://www.cbinsights.com/company/interfaceai)).
- **Voice AI** – A phone-based solution that delivers human-like conversations, resolves routine inquiries at scale, and seamlessly hands off complex issues to human agents ([cbinsights.com](https://www.cbinsights.com/company/interfaceai)).
- **Sphere (Generative AI Assistant)** – A ChatGPT-like universal channel for customers and employees. Replaces 14–15 applications for frontline staff, increasing efficiency 10x. Offers intelligent guidance, plugins, and personalized AI assistance ([builtin.com](https://builtin.com/company/interface-ai)).
- **Digital AI Assistants & Co‑pilots** – Pre-trained for 60+ banking use cases, integrated with major core banking and customer management systems ([cbinsights.com](https://www.cbinsights.com/company/interfaceai)).

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**:
  - Annual Revenue: $3.3M (estimate from LinkedIn)
  - Total Funding: $30M (LinkedIn) or $40M (CBInsights, conflicting reports) – Series A ($20M) + Debt ($10M) led by Avataar Venture Partners in October 2024 ([linkedin.com/company/interface-ai](https://www.linkedin.com/company/interface-ai))
- **Notable Investors / Partners**: Avataar Venture Partners (lead investor); integrations with major core banking systems.
- **Growth Signals**:
  - 165 employees across 7 countries (India, US, Argentina, UK, UAE, Tunisia, Canada)
  - 160,634 LinkedIn followers (+23.6% YoY)
  - 35 active job postings (monthly growth +12.9%, quarterly +150%)
  - Recent product launch: Nexus at Financial Brand Forum (April 2026)
  - Headcount decreased 6.8% YoY (potential consolidation or pivot)

## Competitive Advantages
- **Deep domain focus**: Purpose-built for community financial institutions, not a generic AI platform.
- **Pre-trained banking AI**: Covers 60+ banking-specific use cases out of the box.
- **Fully agentic CCaaS**: Nexus eliminates the fundamental trade-off between automation and human escalation, handling entire calls autonomously.
- **Integrated ecosystem**: Compatible with major core banking systems and CRM platforms, reducing integration friction.

## Strategic Focus
- Scale adoption of Nexus among community banks and credit unions.
- Expand agentic AI beyond voice into digital and employee-facing channels.
- Continue vertical specialization to deepen moat in the small/mid-size banking segment.

## Why Work Here
- **Culture**: Described as “fast, collaborative, low-ego, and outcome-driven” by a Senior Product Manager on Indeed. Management is accessible and open to data-backed debate ([indeed.com](https://www.indeed.com/cmp/Interface.ai)).
- **Work model**: Primarily on-site at Covina, CA or San Francisco, CA offices (per Built In), but some remote/hybrid roles exist (e.g., Remote Project Manager on Indeed). Verify specific roles on the careers page.
- **Engineering focus**: 75 out of 165 employees (34%) are in technical roles; strong engineering leadership (VP Engineering, Directors).
- **Perks**: Health insurance; high-ownership product roles with direct customer impact.
- **Recent employee growth caution**: Headcount declined 6.8% YoY; some senior leaders have departed (e.g., Head of Partnerships left Mar 2026). However, active hiring (35 open roles) suggests ongoing investment.

## Sources
1. [interface.ai](https://interface.ai/)
2. [linkedin.com/company/interface-ai](https://www.linkedin.com/company/interface-ai)
3. [cbinsights.com/company/interfaceai](https://www.cbinsights.com/company/interfaceai)
4. [builtin.com/company/interface-ai](https://builtin.com/company/interface-ai)
5. [indeed.com/cmp/Interface.ai](https://www.indeed.com/cmp/Interface.ai)

## Other roles at interface.ai

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