---
title: 'Solutions Architect- IP at TTEC Digital'
canonical: 'https://feeny.ai/job/solutions-architect-ip-ttec-digital-hyderabad-sjpnxqe9nnze'
type: 'job'
last_seen: '2026-10-15'
---

# Solutions Architect- IP at TTEC Digital

- **Company:** TTEC Digital
- **Location:** Hyderabad, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-17
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.lever.co/ttecdigital/c25771d6-5c6e-4f3a-a199-e3c07e97bf02

## Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a Solutions Architect to join our team. This role is a full-time and fully remote opportunity! The work: We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982. This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds. Who we hire — the DNA: Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals. Want to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly — new tools, new models, new priorities — without drama. Master debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread. AI-native. You work with AI on all levels — you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity. Distributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands. Innovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them. You consider yourself exceptional — and you like winning. So do we. No one will have everything in this description. We're looking for well-rounded, smart people who move fast. What You Will Do: The role: The technical face to enterprise customers — scoping deployments, designing tenant configurations, and getting customers live fast (same-day with Desktop Intercept). You're selling and deploying a platform that combines voice, desktop, intelligence, and AI — technology that changes monthly — so you learn constantly and demo fearlessly. Startup environment: the deal, the deployment, and the product are all moving at once, and you thrive in that. What you'll own: Pre-sales and deployment architecture Tenant configuration and plugin enablement design Customer integration scoping (CCaaS / CRM / SIP) · live demos that win — show-me applies to customers too The customer's voice back into Product and Engineering Your committed go-live timelines. Who you are: A self-starter with grit and a closer's instinct — you like winning, and a signed customer going live is your scoreboard. Show-me mentality: you'd rather run the live demo than present the slide. You adapt fast when the product shifts under you (it will, weekly), love new technology, and use AI tools daily — including in your own demo and scoping workflow. A do-er who owns the messy middle instead of escalating it. A team player who translates in both directions: business requirements into technical needs for engineering, platform capability into business value for the customer. What You Will Bring: 8+ years of solutions architecture/sales engineering in contact-center, CCaaS, or enterprise SaaS. Technical enough to design an integration on a whiteboard and credible enough to own a CTO conversation — you keep the respect of senior engineers on both sides of the table. Knows CCaaS / CTI, SIP / RTP, and CRM landscapes cold. Strong working knowledge of the modern AI stack — LLMs, RAG, knowledge graphs, agents, transcription/translation — deep enough to answer the customer's AI architecture and data-security questions without phoning home. Has taken enterprise customers live and owned the messy middle — network quirks, security reviews, procurement, the works. Hands-on enough to configure a tenant, read an API payload, and debug a customer integration in real time — a troubleshooter, not a talker: when the pilot breaks at 4pm, you isolate it. Understands event-driven platform architecture well enough to scope custom integrations accurately — what's config, what's a connector, what's a feature request. Deployment playbook craft — turns every go-live into a repeatable playbook so the second customer is faster than the first; this is how one SA scales. Enterprise security fluency — comfortable in InfoSec reviews (SOC 2, data residency, PII/redaction, AI data-usage questions); AI deals die here without it. Competitive positioning depth — knows the CCaaS/agent-assist landscape and can architect around a competitor's incumbency. POC discipline — scopes pilots with clear success criteria and exit dates, so pilots convert instead of drifting.

## About TTEC Digital

## Company Overview
- **One-liner**: TTEC Digital is the largest pure-play Customer Experience (CX) technology partner globally, delivering data, AI, observability, security, and contact center solutions for enterprise clients.
- **Entity Type**: Public (subsidiary of TTEC Holdings, NASDAQ: TTEC)
- **Headquarters**: Austin, Texas, United States (with offices in Greenwood Village, Colorado, and global locations)
- **Founded**: 1982 (as part of TTEC; TTEC Digital operates as a dedicated digital business unit)
- **Founders**: Not publicly disclosed for TTEC Digital specifically; TTEC Holdings was founded by Kenneth Tuchman

## Core Business
- **Primary industry**: IT Services and IT Consulting, specifically Customer Experience (CX) technology and digital transformation
- **Target customers**: Enterprise B2B clients (1,000+ clients across North America, Europe, and Asia Pacific), including global brands and public service organizations
- **Mission or purpose statement**: "To help the world’s most respected organizations create connected, valuable, lasting relationships." (Guided by values of purpose, humanity, and connection)

## Products & Services
- **CX Strategy & Consulting**: End-to-end CX design, orchestration, and transformation consulting, including customer journey mapping and experience architecture.
- **Contact Center Technology Implementation**: Certified at the highest tier across major platforms (Amazon Connect, Google Gemini Enterprise, NICE CXone, Genesys Cloud, Five9), covering implementation, integration, and optimization.
- **AI & Agentic AI Solutions**: Design and deployment of AI-driven contact center solutions, including agentic AI architectures, conversational AI, and Google Gemini Enterprise CX.
- **Data, Analytics & Insights**: Data engineering, analytics, and insights services to drive customer behavior understanding and business outcomes.
- **Observability & Security**: Cloud-native observability, security, and monitoring solutions for CX environments.
- **Managed Services**: Ongoing operations, maintenance, and support for CX technology stacks, with outcome-based delivery rather than hours billed.
- **Proprietary Software & Forward-Deployed Engineers**: Custom-built software and embedded engineering resources for tailored client solutions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (TTEC Digital is a subsidiary; TTEC Holdings' market cap is separate and not provided in sources)
- **Key Metric**: Annual Revenue not publicly disclosed for TTEC Digital; parent TTEC Holdings reports consolidated revenue. Total funding is not applicable (public parent).
- **Notable Investors/Partners**: Certified partner of Amazon Web Services (AWS), Google Cloud (Gemini), NICE, Genesys, Five9, and other leading CX platforms. Clients include global brands across North America, Europe, and Asia Pacific.
- **Growth Signals**: 
  - Headcount growth: +12.1% YoY (+214 employees) per LinkedIn; official site claims 2,000 technologists (conflicting reports — see Sources)
  - Active job postings up +82.4% year-over-year (62 open positions as of data date)
  - 2026 Great Place to Work Certification (USA); 2025 Gold, Silver & Bronze Stevie Awards; 2024 Fortune's America's Most Innovative Companies

## Competitive Advantages
- **Largest pure-play CX technology partner** globally, with a deep foundation in data, AI, and observability/security
- **2,000+ technologists** and certified at the highest tier across every major CX technology platform (data, analytics, contact center, CRM, cloud, frontier AI)
- **Single accountable partner** model — from first architecture decision through deployment and ongoing operations
- **Outcome-based delivery** (measured on outcomes, not hours billed) with a "global firm + strategic partner" agility
- **Global footprint** with offices across North America, Europe, Asia Pacific, and delivery centers in India and Philippines, offering support in dozens of languages

## Strategic Focus
- **AI-driven transformation**: Scaling agentic AI and generative AI solutions across enterprise CX (e.g., Google Gemini Enterprise, Amazon Connect agentic AI)
- **Cloud-native modernization**: Deepening AWS, Azure, and Google Cloud expertise for contact center and CX infrastructure
- **Data & analytics expansion**: Growing analytics and insights capabilities to drive measurable business outcomes
- **Talent acquisition**: Aggressively hiring across senior consulting, architecture, and engineering roles (62 active postings, +82.4% YoY job posting growth)

## Why Work Here
- **Great Place to Work certified** (2026, 2025, 2024) — recognized for team quality and culture
- **Remote-friendly**: Many roles are remote (e.g., "Remote — Full-Time Austin, TX"), with a fully remote U.S.-based team; some on-site roles in Hyderabad, India
- **Global stage**: Work with world-renowned brands and essential public service organizations on high-stakes AI and cloud projects
- **Engineering culture**: "Ditch the script and build tailor-made systems" — emphasis on innovation, custom builds, and forward-deployed engineering
- **Employee ratings** (LinkedIn): 3.8/5 overall; Work-Life Balance 4.1, Compensation 3.6, Culture 3.6, Career 3.5
- **Growth opportunities**: Strong headcount growth (+12.1% YoY) and expanding AI practice areas
- **Diverse, global team**: Workforce distributed across 20+ countries, with strong talent pipelines from Cognizant, Avtex, HCLTech, and Accenture

## Sources
1. [ttecdigital.com](https://www.ttecdigital.com/about)
2. [ttecdigital.com](https://www.ttecdigital.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/ttecdigital)
4. [linkedin.com](https://linkedin.com/company/ttec-digital)
5. [ttecdigital.com](https://www.ttecdigital.com/locations/united-states)

## Other roles at TTEC Digital

- [Presentation Designer](https://feeny.ai/job/presentation-designer-ttec-digital-colombia-gqcqkd4arkf6) — Colombia
- [Marketing Operations Manager](https://feeny.ai/job/marketing-operations-manager-ttec-digital-colombia-5tmbfphejfvz) — Colombia
- [Director, Splunk Practice Leader](https://feeny.ai/job/director-splunk-practice-leader-ttec-digital-austin-vetyp8yvc471) — Austin, TX
- [Senior Data Engineer - Microsoft Data & AI](https://feeny.ai/job/senior-data-engineer-microsoft-data-ai-ttec-digital-toronto-xj5s01sqafrd) — Toronto, Canada
- [Senior Data Engineer - Microsoft Data & AI](https://feeny.ai/job/senior-data-engineer-microsoft-data-ai-ttec-digital-austin-q9wnyz2fa66d) — Austin, TX
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-ttec-digital-hyderabad-wfg32kbag97s) — Hyderabad, India
- [Senior Project Manager – Salesforce](https://feeny.ai/job/senior-project-manager-salesforce-ttec-digital-hyderabad-f6rc8xa87xyd) — Hyderabad, India
- [Principal Consultant – Salesforce](https://feeny.ai/job/principal-consultant-salesforce-ttec-digital-hyderabad-xh2cr4sbb17d) — Hyderabad, India
- [Sr. Consultant - Salesforce](https://feeny.ai/job/sr-consultant-salesforce-ttec-digital-hyderabad-ayh8d6fxfmzk) — Hyderabad, India
- [ServiceNow Project Manager](https://feeny.ai/job/servicenow-project-manager-ttec-digital-manila-ys56nq3yrd65) — Manila