---
title: 'Solutions Architect (MSP) at New Era Technology'
canonical: 'https://feeny.ai/job/solutions-architect-msp-new-era-technology-brisbane-88j7f1f3ce59'
type: 'job'
last_seen: '2026-09-10'
---

# Solutions Architect (MSP) at New Era Technology

- **Company:** New Era Technology
- **Location:** Brisbane, Australia
- **Posted:** 2026-06-10
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/neweratech/jobs/8565898002

## Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role

Full time role (Mon-Fri) based on our Brisbane office, with plenty of WFH flexibility.

The Solutions Architect provides presales support and consulting services for the specification and design of tailored solutions for New Era’s potential new and existing clients.  This role works closely with the sales, technical and project management teams to provide clear communication on client requirements and the timely delivery of client solutions.

The successful candidate needs to have a strong MSP background, comfortable with large-scale infrastructure and ICT environments, and has a proven track record in end-to-end solutions within a MSP context.

This role sits within New Era’s national pre-sales team, providing opportunities to collaborate with peers, learn from diverse expertise, engage with a broad range of stakeholders, and leverage individual strengths across varied solution areas. Duties and responsibilities for the role may include but are not limited to the following:

- Performing detailed requirements capture and analysis activity
- Designing solutions that can be implemented, managed, and maintained by New Era’s technical team
- Producing architectural designs for solutions
- Documenting client business requirements and produce proposals and/or tender responses in conjunction with the sales team
- Providing technical content for quotes, proposals and tender responses
- Completing various levels of documentation including scope of work, design and quoting documentation
- Producing statements of work of external and internal projects
- Assisting the sales team in winning more business through actively participating in new and existing client engagement including attending client meetings and presenting capabilities of New Era technical team
- Demonstrating, presenting, and effectively articulating solutions to clients
- Providing a high level of technical analysis and advice
- Working closely with the sales team to ensure clients receive consistent communication and their requirements are met
- Maintaining a strong working relationship with the sales, technical and project team
- Assist with discovery of any future work requirements/projects
- Continuously improving technical capability through accreditation, certification and maintaining up-to-date knowledge of trends in software/hardware design, infrastructure and architecture

## Who we are looking for

- 5+ years of relevant experience in the role
- Proven experience as a Platforms and Cloud Transformation Architect
- Experience designing, implementing, and troubleshooting modern technology solutions
- Strong architecture and requirements analysis skills
- Broad IT infrastructure knowledge
- Experience in client-facing or consultative roles
- Excellent technical documentation skills
- Experience presenting modern, secure, and supportable solutions, including clear migration approaches for customers
- Strong communication, logical, analytical problem-solver with strong attention to detail
- Team-oriented, works well under pressure
- Good time management and able to meet deadlines
- Able to lead discussions and share knowledge
- Degree in Software Engineering, IT, Computer Science, or equivalent experience
- Relevant certifications (e.g., Microsoft, Fortinet, Citrix, Cisco, VMware)

## What we offer

- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Cost price on products from our suppliers
- Lunches and snacks provided
- Comprehensive Employer Assistance Program

## #LI-AN1

## #LI-AN1

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

## About New Era Technology

## Company Overview
- **One-liner**: New Era Technology is a global technology solutions provider that delivers cloud, managed, cybersecurity, and collaboration services to securely connect people, places, and information.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: West Chester, Pennsylvania, United States
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- Primary industry/industries: IT Services and IT Consulting, Digital Transformation, Cybersecurity, Data Networking, Smart Buildings/IoT, Unified Communications
- Target customers: B2B, Enterprise, SMB, and Government across industries including Banking & Finance, Healthcare, Education, Retail, and Global Enterprise (20,000+ customers worldwide)
- Mission or purpose statement: “To deliver and support technology solutions that securely connect people, places, and information.”

## Products & Services
- **Cloud Services (CloudBlu)**: Cloud migration, hybrid cloud infrastructure, and managed cloud services – SaaS/Managed Services
- **Managed Services (ITMS & BPO)**: 24/7 monitoring, help desk, and business process outsourcing – Managed Services
- **Professional Services**: Strategy, deployment, training, and ongoing support for technology initiatives – Professional Services
- **SecureBlu Security Services**: Cybersecurity, physical security, access control, surveillance, and threat monitoring – Managed Security Services
- **Data Networking & Infrastructure**: High-performance networking, hybrid cloud infrastructure, and intelligent monitoring – Infrastructure Solutions
- **Modern Workplace & Collaboration**: Unified communication platforms, collaboration tools, and video conferencing – SaaS/Service
- **Digital Transformation**: Agile platforms, process automation, change management, and end-to-end transformation – Consulting & Integration
- **AI Solutions for Business**: AI-powered predictive analytics, automation, and personalized customer engagement – SaaS/Platform
- **Physical Security & Life Safety**: Access control, video surveillance, and integrated safety systems – Hardware/Service
- **Smart Building & IoT**: IoT sensors, building automation, and data-driven facility management – Hardware/Service

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key Metric**: Annual revenue estimated at $727.3 million (per LinkedIn) – note: conflicting reports (careers page states 3,000+ employees, while LinkedIn shows 1,426 employees; revenue figure aligns with LinkedIn’s estimate)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Headcount grew 8.5% year-over year (LinkedIn, +162 people); 24 active job postings (LinkedIn); 84,929 LinkedIn followers (29.2% yearly growth); operates in 28 countries across Americas, EMEA, and APAC

## Competitive Advantages
- **Global footprint**: Offices in the Americas, EMEA, and APAC with ability to serve multinational clients
- **End-to-end capability**: From strategy through deployment, training, and ongoing support – a single partner for complex tech transformations
- **Certified expertise**: Team of highly skilled, industry-certified professionals (engineers, designers, installers, technicians, sales)
- **Diverse industry experience**: Proven solutions for healthcare, finance, government, education, retail, and smart buildings
- **Core values culture**: Community, Integrity, Agility, and Commitment embedded in customer delivery and employee experience

## Strategic Focus
- **AI & Automation**: Building AI-powered platforms for predictive analytics and automation to drive smarter operations
- **Cybersecurity expansion**: Integrated cyber and physical security offerings (SecureBlu) amid rising demand
- **Digital transformation**: Helping enterprises modernize with cloud, agile platforms, and process automation
- **Workplace modernization**: Enabling flexible, hybrid work environments with unified communications and collaboration tools

## Why Work Here
- **Culture**: “Community of like-minded, like-hearted people” with a growth-oriented, high-tech environment that encourages personal and professional development
- **Work models**: Flexible positions with remote, hybrid, and on-premise options; “work/personal life balance” emphasized
- **Benefits**: Competitive benefits, generous PTO, industry training, certifications, and a focus on employee investment
- **Engineering culture**: Teams of highly skilled, certified professionals who are encouraged to drive change and think outside the box
- **DE&I**: Equal opportunity employer; prohibits discrimination and harassment (race, color, religion, age, sex, disability, etc.)
- **Recruitment honesty**: No fees asked; official channels only; privacy contact if suspicious activity

## Sources
1. [neweratech.com](https://www.neweratech.com)
2. [LinkedIn Company Page](https://www.linkedin.com/company/new-era-technology-us)
3. [New Era Technology Careers](https://www.neweratech.com/careers)
4. [Greenhouse Job Board](http://job-boards.greenhouse.io/neweratech)
5. [New Era Technology About](https://www.neweratech.com/about)

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