---
title: 'Solutions Architect (San Francisco, CA) at Deepgram'
canonical: 'https://feeny.ai/job/solutions-architect-san-francisco-ca-deepgram-san-francisco-dk6rmay6dkg0'
type: 'job'
last_seen: '2026-10-18'
---

# Solutions Architect (San Francisco, CA) at Deepgram

- **Company:** Deepgram
- **Location:** San Francisco, CA
- **Compensation:** $197k–$246k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-04-16
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/deepgram/be9609b4-b48d-4421-90e5-69049ad0d6ce/application

**Skills:** Python, JavaScript, TypeScript, Rust, C, C++, Software Engineering, Automation, Technical Troubleshooting, Speech Recognition, NLP, AWS, GCP, Azure, Docker, Kubernetes, API Design, Developer Tools

> The Solutions Architect serves as a support-focused Applied Engineer, owning post-sales customer engagements and resolving complex technical challenges. This role involves designing scalable support solutions, automating processes, and collaborating with product teams to improve the customer experience through direc...

## Job description

Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

Note: This individual must be based in San Francisco

Opportunity Deepgram is seeking a talented, support-focused Solutions Architect (Applied Engineer) to join our Applied Engineering (AppEng) team. In this role, you will directly engage with customers to solve complex technical challenges while simultaneously building scalable solutions that enhance our support infrastructure. You'll own complete customer engagements in a post-sales capacity, and occasionally assist with pre-sales and implementation projects as needed. Your strong engineering background will enable you to resolve sophisticated technical issues, create repeatable solutions, and develop automation that allows the broader AppEng team to focus on high-impact pre-sales activities. This position offers an excellent path to grow into broader implementation and pre-sales roles while making an immediate impact on our customer support experience. As a key member of the Applied Engineering team, you'll influence our customer support strategy, and play a crucial role in ensuring our customers receive exceptional technical assistance throughout their journey with Deepgram.

Location This role is based in San Francisco, where many of our customers and partners are located. Being close to them helps us move quickly and stay connected to their needs. While the role is anchored in our San Francisco office, Deepgram continues to be remote-first and we don't expect you to be in the office every day. We believe a mix of in-person and remote work allows us to share context and build productively. This role also includes up to 50% travel to meet with customers, support sales engagements, and participate in key onsite interactions

## About Applied Engineering at Deepgram

The Applied Engineering (AppEng) team at Deepgram combines the functions that other companies might separate into Solutions Engineering, Sales Engineering, Implementation, and Technical Support. We serve as the technical interface between Deepgram and our customers throughout their entire journey, from initial discovery and proof-of-concept, through implementation and onboarding, to ongoing technical support. We work closely with our Customer Success and Developer Experience (DX) teams to ensure a positive, growth-focused experience for our customers. This unified approach allows us to provide comprehensive technical guidance and build deeper relationships with our customers. As a support-focused Applied Engineer, you'll be primarily concerned with elevating our technical support capabilities while having opportunities to contribute to the broader Applied Engineering mission in pre-sales, implementation, and more.

## What You'll Do

- Own complete post-sales customer engagements, providing direct technical guidance and solutions
- Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems
- Design and implement systematic improvements to our support process and infrastructure
- Create automated solutions and self-service tools that address common customer challenges
- Analyze support ticket patterns to identify product improvement opportunities and preventative measures
- Develop technical documentation, guides, and best practices that enable customers to self-solve issues
- Collaborate with product and engineering teams to advocate for customer needs and influence roadmap priorities
- Partner with the broader Applied Engineering team to share knowledge and balance support workload
- Occasionally assist with implementation projects and pre-sales activities as needed

Time Allocation

- 50% - Direct customer engagement and technical problem solving
- 30% - Building automation and scalable support solutions
- 10% - Developing documentation and self-service resources
- 10% - Contributing to broader Applied Engineering initiatives and pre-sales activities

You'll Love This Role If You

- Enjoy direct customer interaction and solving complex technical challenges
- Are passionate about creating scalable solutions that enhance customer experiences
- Find satisfaction in improving systems and processes to increase efficiency
- Have a talent for identifying patterns and translating them into actionable improvements
- Are energized by opportunities to apply engineering principles to customer-facing challenges
- See technical support as a strategic function that drives customer satisfaction and retention

It's Important To Us That You Have

- 3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
- Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, Rust, C/C++, or similar languages
- Experience developing automation solutions and improving technical processes
- Proven ability to troubleshoot complex technical issues in production environments
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly

It Would Be Great if You Had

- Experience with speech recognition, NLP, or related AI technologies
- Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes (K8s)
- Experience with API-first products and developer tools
- Background in support automation techniques and tools

Notice: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @[deepgram.com](http://deepgram.com) email address. If you've received a message claiming to be Deepgram, please forward it to careers@deepgram.com.

## About Deepgram

## Company Overview
- **One-liner**: Deepgram is a foundational AI company building real-time voice AI infrastructure for developers and enterprises to power speech-to-text, text-to-speech, and voice agent applications.
- **Entity Type**: Private (Series C, Unicorn status)
- **Headquarters**: San Francisco, California, USA (remote-first, distributed across 20+ states and 5+ countries)
- **Founded**: 2015
- **Founders**: Scott Stephenson (CEO), Adam Sypniewski, Noah Shutty

## Core Business
- **Primary industry**: Voice AI / Artificial Intelligence / Speech Recognition
- **Target customers**: Developers, product teams, enterprises, and platforms embedding voice AI (B2B, B2D)
- **Mission statement**: To transform the way humans interact with machines by unlocking the productivity of the world through voice technology

## Products & Services
- **Speech-to-Text (STT)**: Real-time and batch transcription with models like Nova-3 (world’s most accurate real-time STT) and Flux Multilingual (first conversational STT in 10 languages). Available via cloud or self-hosted. [deepgram.com](https://deepgram.com/)
- **Text-to-Speech (TTS)**: Aura-2, professional-grade enterprise TTS for natural voice output. [deepgram.com](https://deepgram.com/)
- **Voice Agent API**: A unified API that combines STT, TTS, and LLM orchestration into a single endpoint, reducing complexity, latency, and cost for building conversational AI agents. [deepgram.com](https://deepgram.com/)
- **Custom Models**: Ability to train custom speech models for unique use cases and domain-specific vocabulary. [deepgram.com](https://deepgram.com/)
- **Saga (Voice OS)**: An operating system for voice applications, announced as a platform-level offering. [linkedin.com](https://www.linkedin.com/company/deepgram)
- **Deepgram for Restaurants**: Vertical solution for drive-thru and restaurant voice ordering (95%+ containment), powered by the acquisition of OfOne. [linkedin.com](https://www.linkedin.com/company/deepgram)

## Market Standing
- **Valuation**: $1.3 billion unicorn status (as of Series C in 2024) [deepgram.com](https://deepgram.com/about)
- **Key Metric**: $130 million in Series C funding (total raised: ~$202M+ including $72M Series B) [deepgram.com](https://deepgram.com/about)
- **Notable Investors/Partners**: Y Combinator, NVIDIA (proud partner), with Series C led by prominent venture firms [ycombinator.com](https://www.ycombinator.com/companies/deepgram)
- **Growth Signals**: Processed 50,000+ years of audio and 1 trillion+ words; trusted by 200,000+ developers and 1,300+ organizations; acquired OfOne for restaurant voice AI; launched Flux Multilingual, Nova-3, Aura-2, and Saga in rapid succession [linkedin.com](https://www.linkedin.com/company/deepgram)

## Competitive Advantages
- **Foundational AI moat**: Deepgram is a research-driven company that builds its own end-to-end deep learning models (not wrappers), giving them control over accuracy, latency, and cost.
- **Unified API advantage**: A single Voice Agent API that replaces the need to stitch together separate STT, TTS, and LLM components—reducing complexity and latency.
- **Scale and experience**: The most experienced voice AI platform in the world, having processed the largest volume of voice data (50,000+ years of audio).
- **Enterprise-grade reliability**: Offers on-premise/self-hosted deployment options for compliance-heavy industries (healthcare, finance, legal).
- **NVIDIA partnership**: Access to scalable GPU infrastructure for training and inference, differentiating them from competitors.

## Strategic Focus
- **Voice AI Economy leadership**: Positioning Deepgram as the infrastructure layer for the emerging "trillion-dollar Voice AI economy."
- **Multilingual expansion**: Launching Flux Multilingual to capture global markets beyond English.
- **Vertical industry penetration**: Moving beyond horizontal API into vertical solutions (restaurants via OfOne acquisition, medical transcription).
- **Agentic AI**: Doubling down on Voice Agent API and autonomous voice agents as the next growth vector.
- **Platform expansion**: Building Saga (Voice OS) to become the operating system for all voice applications.

## Why Work Here
- **Remote-first culture**: Deepgram is a remote-first company with employees across 20+ states in the US and 5+ countries. They offer freedom and flexibility to work from anywhere. [deepgram.com](https://deepgram.com/careers)
- **Strong benefits package**: Medical, dental, vision insurance; mental health support; unlimited PTO; 12 paid US holidays; parental leave; 401(k) with company match; wellness stipend; learning/education stipend; quarterly productivity stipend; one-time office upgrade stipend. [deepgram.com](https://deepgram.com/careers)
- **Inclusive environment**: Active Employee Resource Groups (ERGs) and a stated commitment to "every voice, heard and understood." [deepgram.com](https://deepgram.com/careers)
- **Annual offsites**: While remote-first, the company convenes annually for in-person offsites to foster collaboration and connection. [deepgram.com](https://deepgram.com/careers)
- **Engineering culture**: Values include "be curious," "grow together," "do the right thing," "think smart, act fast," and "put the customer first." The culture is described as self-motivated, positive, passionate, and competitive. [deepgram.com](https://deepgram.com/careers)
- **Research-driven environment**: Deepgram was founded by physicists and maintains a strong research team (Research Scientist, Research Engineer roles), offering the chance to work on cutting-edge AI. [ycombinator.com](https://www.ycombinator.com/companies/deepgram)
- **Salary transparency**: Publicly lists salary ranges for roles (e.g., Research Scientist $150K-$250K, SDR $50K-$60K), indicating compensation transparency. [ycombinator.com](https://www.ycombinator.com/companies/deepgram)

## Sources
1. [deepgram.com - Careers Page](https://deepgram.com/careers)
2. [deepgram.com - Product Page](https://deepgram.com/)
3. [deepgram.com - About Page](https://deepgram.com/about)
4. [ycombinator.com - Deepgram Profile](https://www.ycombinator.com/companies/deepgram)
5. [linkedin.com - Deepgram Company Page](https://www.linkedin.com/company/deepgram)

## Other roles at Deepgram

- [Senior Commercial Counsel](https://feeny.ai/job/senior-commercial-counsel-deepgram-london-j5bmzjzbpdh5) — London, United Kingdom
- [Senior Manager, Internal Communications](https://feeny.ai/job/senior-manager-internal-communications-deepgram-united-states-74cnbermnsf4) — United States
- [EMEA Account Executive (German speaking)](https://feeny.ai/job/emea-account-executive-german-speaking-deepgram-switzerland-qgr6hxsjtdbc) — Switzerland
- [Brand Copy Lead](https://feeny.ai/job/brand-copy-lead-deepgram-united-states-md5123v4jg6p) — United States
- [Research Staff, Voice AI Foundations [Remote]](https://feeny.ai/job/research-staff-voice-ai-foundations-remote-deepgram-melbourne-anhn0ap2q5dw) — Melbourne, Australia
- [Research Staff, Voice AI Foundations [UK - Remote]](https://feeny.ai/job/research-staff-voice-ai-foundations-uk-remote-deepgram-london-wm5fbe0fpqsr) — London, United Kingdom
- [Research Staff, Voice AI Foundations - Remote](https://feeny.ai/job/research-staff-voice-ai-foundations-remote-deepgram-the-nwn2xm5eh5ys) — The, Netherlands
- [Staff Product Manager, AI Applications](https://feeny.ai/job/staff-product-manager-ai-applications-deepgram-united-states-1rpwsyhvrkbw) — United States
- [Field & Event Marketing Manager, APAC (Singapore)](https://feeny.ai/job/field-event-marketing-manager-apac-singapore-deepgram-singapore-bt546mh0j3bj) — Singapore
- [Field & Event Marketing Manager, EMEA](https://feeny.ai/job/field-event-marketing-manager-emea-deepgram-london-dnjwbdqdhrgn) — London, United Kingdom