--- title: 'Solutions Architect at Titan' canonical: 'https://feeny.ai/job/solutions-architect-titan-new-york-f744az1p3gjw' type: 'job' last_seen: '2026-09-13' --- # Solutions Architect at Titan - **Company:** Titan - **Location:** New York, NY / San Francisco, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-07-09 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.ashbyhq.com/titan-msp/42d06769-1163-41d6-bb9b-433102a02c04 ## Job description ## About Titan Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7. In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We've automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Harvard, Stanford, and MIT. Joining Titan means helping redefine how work gets done in IT services, and building a $100B company. ## About the Role As a Solutions Architect, you own the technical shape of client engagements, operating at the intersection of IT operations and the Titan AI platform. You lead the architecture from first conversation to production: learning each environment, mapping systems and integrations, designing how Titan's agents plug into a customer's stack, and encoding their policies into a solution that scales. You are the technical authority customers trust and the bridge between what the field needs and what the platform can do. This role is focused on serving our enterprise clients. ## What You'll Do - Own the solution architecture end to end: translate each customer's environment, workflows, and goals into a concrete design for deploying Titan's AI agents. - Design and build AI agents: architect and stand up agents on Titan's platform that drive real, measurable value across the service desk, identity, cloud, security, and endpoint operations. - Lead technical integrations and migrations: design integration and migration plans across identity, cloud, and security/endpoint tooling that minimize disruption and ensure seamless adoption. - Be the technical point of contact: guide customers through architecture reviews, scoping, and strategic projects, and earn their trust in the room. - Partner cross-functionally: work with Engineering, Sales, and Marketing to turn field learnings into reusable reference architectures, repeatable processes, and a sharper go-to-market. ## Who You Are - 3+ years in a solutions architecture, solutions engineering, or deployed/field engineering role. - A natural owner. You drive the technical design and the timeline without being told to, and customers trust your judgment. - Comfortable with ambiguity and speed. You'd rather ship and iterate than wait for a perfect spec. - Technical depth to work hands-on: proficient with scripting and APIs, with the aptitude to learn identity, cloud, and security/endpoint tooling. - Fluent alongside AI tools, and able to design AI-native workflows, integrations, and reference architectures. - Bonus: hands-on experience in the infosec sector. - Bonus: experience architecting solutions for enterprise customers. ## About Titan ## Company Overview - **One-liner**: Titan is an AI holding company that acquires IT service firms and supercharges them with a vertically integrated augmented AI platform to redefine IT service delivery. - **Entity Type**: Private (Series A) - **Headquarters**: New York, New York, United States - **Founded**: 2024 - **Founders**: Saurin Patel (CEO) and David Heffernan (CTO) – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it) ## Core Business - **Primary industry**: IT services – Managed Service Providers (MSPs) augmented by AI - **Target customers**: B2B – primarily mid-to-large enterprises in financial services, private equity, hedge funds, wealth management (via acquired MSP RFA) - **Mission or purpose statement**: To transform IT service quality by combining AI augmentation with human expertise, enabling MSPs to scale with the efficiency of a tech company rather than a traditional services business – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it) ## Products & Services - **Augmented AI Platform**: An AI-native platform that automates service desk tasks (ticket triage, license assignments, permissions, escalation), provides predictive failure analysis, and empowers technicians with AI agents to handle complex issues faster. Built to work across multiple MSP stacks and integrate with various systems. - **Acquisition & Growth Platform**: Strategic capital and operational support for acquired MSPs—including AI deployment, new prospect sourcing, funnel optimization, pricing tuning, and retention improvement. - **AI-Native Service Desk**: A managed service offering delivered through Titan’s own service desk engineers, powered by the platform, serving clients of acquired MSPs. ## Market Standing - **Valuation / Market Cap**: Not publicly available (private company) - **Key Metric**: Total Funding – $74M (Series A, September 2025) - **Notable Investors / Partners**: Lead investor **General Catalyst**; Strategic advisors **Jason Magee** (former CEO of ConnectWise, now CEO of Cynet) and **Bob Guilbert** (former COO of Eze Castle Integration) – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it) - **Growth Signals**: Headcount grew **+312.5% YoY** (to 17 employees, per LinkedIn); launched public with $74M funding and first acquisition of **RFA** (a 35-year-old MSP serving 400+ financial services clients, processing ~100,000 IT tickets per year) – [CRN](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it), [LinkedIn](https://www.linkedin.com/company/titanmsp) ## Competitive Advantages - **Vertically integrated “full-stack” AI + services**: Unlike traditional platform MSPs that are PE roll-ups, Titan builds the AI platform first, then acquires MSPs to deploy it, owning the entire customer experience. - **Top-tier AI engineering DNA**: Co-founders include ex-Scale AI and ex-Two Sigma talent, building custom AI agents optimized for IT operations. - **Flexible AI architecture**: The large-language-model-based agent platform adapts to existing MSP toolchains without requiring full stack standardization. - **MSP industry expertise via advisors**: Veteran leaders from ConnectWise and Eze Castle Integration provide deep channel knowledge. ## Strategic Focus - Continue acquiring complementary MSPs (especially those with vertical specialization or scale) to grow a single, AI-powered services organization. - Expand the AI platform’s capabilities beyond service desk into proactive monitoring, security operations, and automated remediation. - Maintain a “high-touch” engineering culture that combines research-grade AI with real-world IT operations. ## Why Work Here - **Culture & engineering philosophy**: “Build on the frontier of AI augmented services” – Titan operates like a startup in engineering caliber, focusing on solving hard problems in IT automation (LLM agents, predictive analytics). Small team with direct impact. - **Work environment**: In-office workspace headquartered at 44 W 18th St, New York, NY. Emphasis on collaborative, on-site work. - **Talent pool**: Employees come from top tech firms (Scale AI, Two Sigma, Hightouch, Beyond Identity) and consulting backgrounds (Deloitte). - **Growth opportunity**: Rapidly scaling (+312% YoY headcount); roles include Forward Deployed Engineer, Software Engineer, Agent Product Manager, and Head of Marketing/Growth. - **Notable perks**: Not detailed publicly, but the company offers equity in a well-funded ($74M) AI startup from a top-tier VC. ## Sources 1. [CRN – Titan Scores $74M Funding](https://www.crn.com/news/channel-news/2025/titan-scores-74m-funding-to-build-ai-platform-and-acquire-msps-to-use-it) 2. [LinkedIn – Titan Company Profile](https://www.linkedin.com/company/titanmsp) 3. [Titan Official Website](https://titanmsp.ai/) 4. [Titan Careers Page (Built In)](https://builtin.com/company/titan-titanmspai) 5. [Titan Careers (Ashby)](https://jobs.ashbyhq.com/titan-msp) ## Other roles at Titan - [Senior Network Engineer](https://feeny.ai/job/senior-network-engineer-titan-philippines-frqvbm3e0far) — Philippines - [Agent Product Manger](https://feeny.ai/job/agent-product-manger-titan-new-york-vzmy8qmte3ek) — New York, NY / San Francisco, CA - [Foward Deployed Engineer - Enterprise](https://feeny.ai/job/foward-deployed-engineer-enterprise-titan-san-francisco-hry5nakkse4m) — San Francisco, CA - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-titan-new-york-mtn2hk7dx9vb) — New York, NY / San Francisco, CA - [Staff Product Engineer](https://feeny.ai/job/staff-product-engineer-titan-new-york-qkw1hwqz5e6r) — New York, NY / San Francisco, CA - [Senior Product Engineer](https://feeny.ai/job/senior-product-engineer-titan-new-york-ejvdfwgv4qe8) — New York, NY / San Francisco, CA - [Senior Platform Engineer](https://feeny.ai/job/senior-platform-engineer-titan-new-york-ea5v1v3bdvcy) — New York, NY / San Francisco, CA - [Head of Growth](https://feeny.ai/job/head-of-growth-titan-new-york-0rbkqcrrfapc) — New York, NY / San Francisco, CA - [Sourcing Analyst](https://feeny.ai/job/sourcing-analyst-titan-new-york-cwxc2gqrnfe1) — New York, NY / San Francisco, CA - [Vice President - M&A](https://feeny.ai/job/vice-president-m-a-titan-new-york-y6nq1zfc1zws) — New York, NY / San Francisco, CA