---
title: 'Solutions Consultant at Index Exchange'
canonical: 'https://feeny.ai/job/solutions-consultant-index-exchange-new-york-yembczdracz4'
type: 'job'
last_seen: '2026-09-12'
---

# Solutions Consultant at Index Exchange

- **Company:** Index Exchange
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-18
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.gem.com/index-exchange/am9icG9zdDpMIF3XTTk8qyS-B15uJSUq

## Job description

About Index Exchange: Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index? Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our [core values](https://www.indexexchange.com/careers/) and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our [diverse and inclusive culture](https://www.indexexchange.com/about/diversity-equity-inclusion/) celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution? The Solutions Consulting team at IX operates at the intersection of Sales, Account Management, Software Development, and Marketing. As a Solutions Consultant, you will support the delivery of technical solutions for small to mid-size publishers, gaining exposure to multiple aspects of the customer lifecycle. You will provide technical assistance, manage publisher accounts, and troubleshoot issues, working alongside cross-functional teams in a fast-paced, technology-driven environment.

What we’re looking for:

- Motivated & Adaptable: You thrive in a fast-evolving environment, with a strong desire to learn and grow in the field of digital media and AdTech.
- Technically Curious: You have an interest in understanding technologies, platforms, coding languages, and the evolving AdTech landscape.
- Process-Oriented: You are detail-focused and driven by processes, but you are also willing to identify areas for improvement and propose new approaches.
- Organized & Efficient: You are adept at prioritizing tasks, managing your workload, and meeting deadlines consistently.
- Collaborative Team Player: You enjoy working in a team environment, sharing knowledge, and contributing to group success.
- Inquisitive & Eager to Learn: You ask questions when needed and are committed to building confidence in operational processes, Index products, and industry trends.

Here’s what you’ll be doing:

- Technical Support for Publishers: Provide hands-on technical support to small and mid-size publishers in account management, troubleshooting, and account configuration changes.
- Integration Expertise: Assist in onboarding new publishers, ensuring successful integration and optimization using Index’s publisher journey workflow.
- Day-to-Day Task Management: Use internal tools such as Salesforce ticketing systems to manage tasks, document progress, and keep client cases up-to-date.
- Tool Mastery: Become proficient in internal and external systems such as the Index UI support portal or Confluence, business intelligence tools like Looker, and other tools necessary for delivering solutions and troubleshooting client issues.
- Client Communication: Engage with clients through various channels, including email, Salesforce tickets, and video calls. Attend Quarterly Business Reviews (QBRs) as requested by the account management team to support client relationships and provide technical insights.
- Stay Informed on Products: Continuously update your knowledge on the latest product releases and operational procedures through internal training.
- Documentation: Contribute to internal documentation, capturing learnings and best practices to support the broader team.

Here's what you need:

- Education: College degree in Computer Science, Engineering, or a related technical field.
- Experience:- 3-6 years of experience in Ad Operations or a similar role.
- Familiarity with ad technology and operations, including ad tags, pixels, and HTTP (verbs, cookies).
- Technical Skills:- Ability to read and write basic SQL queries.
- Basic knowledge of JavaScript for troubleshooting or light coding.
- Familiarity with the following languages and formats: JSON, XML, CSV, CSS

Salary: The base salary range for this role is $100,000 to $140,000. The total compensation package may vary depending on non-discriminatory factors such as job-related knowledge, skills, and experience.

Why you’ll love working here:

- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Monthly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment – [learn more here](https://www.indexexchange.com/about/diversity-equity-inclusion/)

## Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index everywhere, Index anywhere Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

AI Disclaimer: Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review.

Vacancy Status: This posting is for an existing vacancy.

## About Index Exchange

## Company Overview
- **One-liner**: Index Exchange is a global advertising supply-side platform (SSP) that enables media owners to maximize the value of their content and helps marketers reach consumers across any screen and ad format.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Toronto, Ontario, Canada
- **Founded**: 2003
- **Founders**: Not publicly available in current sources

## Core Business
- **Primary Industry**: Advertising Technology (Ad Tech) / Programmatic Advertising
- **Target Customers**: B2B — media owners, publishers, advertisers, brands, agencies, and demand-side platforms (DSPs)
- **Mission**: To build a safe and transparent omnichannel marketplace that provides a trusted experience for consumers, while upholding the integrity of the programmatic ecosystem.

## Products & Services
- **Index Exchange SSP**: The core supply-side platform that lets media owners manage and sell their ad inventory programmatically across display, video, mobile, and other formats.
- **Index Cloud**: A neutral compute environment for decisioning closer to when impressions originate. It allows partners to deploy their own models, data, and logic in isolated infrastructure adjacent to the transaction, reducing latency and signal loss while maintaining the autonomy of the public cloud.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue — USD $130M (per LinkedIn)
- **Notable Investors/Partners**: Not disclosed; however, the company has made acquisitions including RiVR (June 2022) and several international entities (Index Exchange Italy, Germany, UK, USA). Talent sources and alumni include Google, Amazon, The Trade Desk, Criteo, and StackAdapt.
- **Growth Signals**: 520 employees (+4.3% YoY), operates in 8 countries with workforce distributed across 15 countries, 27 active job postings as of the latest data, and the recent launch of Index Cloud.

## Competitive Advantages
- Radically transparent business practices and a focus on total market efficiency
- Over 20 years of experience in ad technology innovation
- Global omnichannel marketplace connecting publishers and brands across all screens
- Proprietary technology, including the neutral compute environment of Index Cloud
- Strong engineering and product organization (250+ product and tech employees)

## Why Work Here
- **Hybrid Work**: Employees come into the office Tuesday–Thursday, with remote work on Monday and Friday; exceptions available. Employees can also work from anywhere four weeks per year.
- **Compensation & Benefits**: Company equity, 401(k), disability insurance, dental insurance, and mental health benefits (including an employee assistance program and trained Mental Health First Aiders).
- **Parental Leave**: 100% of wages paid to birthing parents for up to 26 weeks, with an option for six additional unpaid months; support for adoptive and non-birthing parents; post-parental leave return-to-work program.
- **Work-Life Balance**: Flexible schedules, $50/month wellness stipend, and 20–30 days of PTO plus company holidays.
- **Culture & Development**: Bi-weekly global town halls, open office layout, job training and conferences, and employee resource groups (Index Black, Index Diversability, Index Pride, Index Women).
- **Employer Rating**: 4.0/5.0 on LinkedIn (301 reviews) — Work-Life 4.2, Compensation 4.3, Culture 4.0, Career 4.0.

## Sources
1. [indexexchange.com](https://www.indexexchange.com/)
2. [builtin.com](https://builtin.com/company/index-exchange)
3. [builtin.com - Benefits](https://builtin.com/company/index-exchange/benefits)
4. [ca.indeed.com](https://ca.indeed.com/cmp/Index-Exchange-1/about)
5. [linkedin.com](https://www.linkedin.com/company/index-platform/life)

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