---
title: 'Solutions Consultant at Upshop'
canonical: 'https://feeny.ai/job/solutions-consultant-upshop-miami-emnps2yssanm'
type: 'job'
last_seen: '2026-09-11'
---

# Solutions Consultant at Upshop

- **Company:** Upshop
- **Location:** Miami, FL
- **Work type:** remote
- **Posted:** 2026-06-30
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/upshop/jobs/5176033007

## Job description

## About Upshop

Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store. 150+ retail chain accounts trust our software in over 30k+ stores, 9 countries, and 3 continents.

## Role Overview

A Solutions Consultant (SC) is an essential role for Upshop and the customers Upshop serves. Solutions Consultants are instrumental in the sales cycle and account relationship, bringing their technical and industry expertise to create compelling solutions for customers. As a Solutions Consultant you will know Upshop’s solutions to a degree where you are able to differentiate our offerings to our customers so they can realize the outcomes and benefits they are looking to achieve. It will be imperative to partner with sales and customer success to be proactive in uncovering a customer’s current and future states in order to roadmap an end-to-end solution.

At Upshop, we believe that great businesses are built by great people. Our People function is at the heart of our company’s growth, ensuring we attract, develop, and retain A Players who drive our mission forward.

Our Values:

- Extremely Accountable
- Customer Obsessed
- Always Innovating
- Demand Excellence
- Biased for Action

As A Solutions Consultant You Will

- Directly engage with customers individually or as part of the sales team
- Oversee and advise on the implementation of the customers Upshop platform
- Demonstrate business operations and technical leadership through personally developed solution architectures and implementation recommendations
- Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches
- Extract business requirements from customers and translate them into a well-architected recommendation
- Develop and provide forward looking guidance and future state roadmaps
- Leverage known best practices and solutions to reduce risk to customer implementations
- Decompose future state goals into actionable execution plans
- Collaborate with Upshop’s product and engineering teams to ensure customer alignment to Upshop goals

## Skills & Experience

- Presentation & Communication: Ability to explain complex concepts in a clear and understandable way. Speaks our customers’ language. Clear communicator who can command a room from a C-suite down to a practitioner. Presentation skills being as comfortable in front of a Screen as you are with a whiteboard/in person podium presentation. Excellent presentation skills with experience demonstrating software products to customers with the skills to communicate the value a product brings over features a product offers.
- Problem-Solving: Aptitude for finding solutions to meet customer needs based on our modules.
- Collaboration: Works well with customers and internal teams to achieve common goals.
- Customer Focus: Understanding and addressing customer needs and ensuring their satisfaction.
- Experience: 3+ Years of relevant solutions or sales consulting experience. Experience in a retail operation, presales, or implementation consulting role at a SaaS company managing large enterprise customers. Experience in customer support, including preparation of PowerPoint presentations, RFP responses, Scripted and Unscripted demos, business case development, Leading Discovery Design Session and/or implementation
- Retail System Understanding: In-depth understanding of multiple retail enterprise solutions, with an emphasis on POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics. Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media.

## Responsibilities

General

- Subject Matter Expertise (SME) in Upshop’s Customer Journey and the Upshop platforms.
- Attending weekly team meetings and onsite team workshops as scheduled.
- Attending sales events and trade shows as scheduled.
- Keep current on industry trends and product enhancements that will help customers. Continuously leverage internal learning and competitive intelligence to enhance presentations and demonstrations.
- Maintain demo environment scenarios including enhancements released to showcase product.

Understand Customer Needs & Design Solutions

- Partner with sales team to meet with customers to understand their business requirements and challenges.
- Gather information to address specific needs / understand gaps.
- Helps sales team build a business case for how our modules will be set up and used by customer and how to realize potential ROI for customer.
- Recommends a design / configuration aligns with the customer’s objective.
- Responsible for demoing compelling solutions to address a customer’s key business challenges and presenting a desired future state and delivers a competitive advantage with measurable outcomes.
- Lead and document discovery sessions to understand the customer's business objectives and desired outcomes. Consult customers on best practices for implementing Upshop solutions.
- Present a vision of the solution, meeting the customer's requirements that will drive adoption and growth

Scoping Solutions

- Assist the sales team and customer account managers on scoping SOWs. Responsible for drafting SOWs including deliverables for assigned projects.
- Lead scoping calls and make recommendations on scope to Customers and the revenue team.

Collaborate with Teams:

- Works with both internal teams and the customer teams to ensure the solution is correctly implemented.
- Provide guidance and support throughout the sales process.
- Provide prompt and detailed handoffs to Project Teams and Customer Success Managers (CSM) to deliver against the proposed solution

Other

- Work From Home
- Up to 30% Travel Required (Mostly Air Travel)
- Remote Meeting Camera Mandatory
- Base Salary + Commission

## About Upshop

## Company Overview
- **One-liner**: Upshop provides an AI-powered, SaaS-based Total Store Operations platform that helps food retailers streamline forecasting, ordering, production, and inventory optimization across fresh, center-store, DSD, and eCommerce departments.
- **Entity Type**: Private (part of Invafresh following a 2024 merger)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 1989 (as Application Development Consultants, Inc.)
- **Founders**: Not publicly available (evolved through multiple acquisitions and a merger)

## Core Business
- **Primary industry**: Food retail technology / Grocery technology
- **Target customers**: B2B – grocery retailers, convenience stores, and food retailers (serving 450+ retailers in 50,000+ stores across 35+ countries)
- **Mission or purpose statement**: To deliver a simplified, smarter, more connected store experience that helps retailers improve sales, reduce waste, enhance food safety, and empower associates.

## Products & Services
- **Total Store Operations Platform**: An AI-powered SaaS platform that synchronizes Fresh, Center, DSD (Direct Store Delivery), and eCommerce operations. Includes modules for:
  - **Fresh Operations (FreshIQ®)**: Forecasting, ordering, production planning, and inventory management for fresh departments.
  - **eCommerce Fulfillment (ShopperKit)**: Omnichannel order management and fulfillment orchestration.
  - **Center Store**: Inventory optimization for shelf-stable goods.
  - **DSD Management**: Direct store delivery reconciliation and management.
  - **Date Check Pro**: Food safety and freshness date management.
  - **Magic Inventory Intelligence**: AI-driven inventory visibility and shrink reduction.
- **Total Store Ordering** (launched July 2025): A unified replenishment solution ending fragmentation across departments.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue of approximately $12.3 million (based on 2024 estimates); Total funding not publicly available (funded via Invafresh parent entity)
- **Notable Investors/Partners**: Invafresh (parent company after 2024 merger), ReposiTrak (strategic partnership for FSMA 204 traceability), Inmar Intelligence (marketing and eCommerce fulfillment partnership), Heritage Grocers Group, Gelson’s Markets (recent customers)
- **Growth Signals**:
  - Headcount of 178 employees (+14.3% YoY growth)
  - Operates in 10 countries with offices in the US, Canada, Sweden, Colombia, UK, and Denmark
  - 2024 merger with Invafresh created the “first global retail operations platform” serving 35+ countries
  - Recent customer wins: Heritage Grocers Group, Gelson’s Markets
  - New product launch: Total Store Ordering (July 2025)
  - 19 active job postings; job postings up 111% year-over-year

## Competitive Advantages
- **Market Leadership**: Positioned as the first total store operations platform specifically built for food retailers, unifying previously fragmented department-level solutions.
- **AI-Powered Predictions**: Uses machine learning for demand forecasting, shrink reduction, and production planning, giving retailers a data-driven edge.
- **Scale & Trust**: Serves 450+ retail chains in 50,000+ stores across 35+ countries, including major grocery names.
- **End-to-End Coverage**: Covers fresh, center, DSD, and eCommerce on one platform — a rare integration in the grocery tech space.
- **Recent Merger Scale**: The 2024 merger with Invafresh combined complementary technologies to create a global leader with deeper R&D and customer support capabilities.

## Strategic Focus
- **Global Expansion**: Expanding reach across 35+ countries, with dedicated sales roles for Europe (Account Executive: Europe currently hiring).
- **Product Innovation**: Launching new modules like Total Store Ordering and predictive analytics for fresh prepared foods.
- **Partnership Ecosystem**: Building strategic integrations with partners like ReposiTrak (traceability) and Inmar Intelligence (marketing/fulfillment) to offer a more comprehensive solution.
- **Customer Growth**: Targeting non-grocery retail segments (convenience stores) and large strategic accounts.
- **Operational Excellence**: New CEO Mike Sanders (appointed April 2025) focused on accelerating customer innovation and operational excellence.

## Why Work Here
- **Growth Trajectory**: High growth phase with 14.3% headcount increase YoY and 111% increase in job postings year-over-year, indicating strong hiring momentum.
- **Global & Remote-Friendly**: Offers remote roles across North America and Europe, with offices in Austin (HQ), Tampa, Mississauga (Canada), and Sweden.
- **Engineering Culture**: Technical team of 52 people (24% of workforce) working with a modern stack including AWS, Kubernetes, React, Python, Databricks, and microservices. Key engineering leaders include Dan Larsson Wåssén (Head of Engineering) and RJ A Seoud (Sr. Director, Engineering Operations).
- **Mission-Driven Work**: Directly impacts food waste reduction, sustainability, and food safety — meaningful work with tangible environmental and social benefits.
- **Diverse Team**: Workforce spans 10 countries with employees from diverse backgrounds; talent sourced from companies like Invafresh, Albertsons, Kaseya, and others.
- **Employee Ratings**: Mixed reviews on Glassdoor (3.1/5.0 overall) with work-life balance rated 2.8/5.0 and culture rated 2.7/5.0 — potential areas for improvement in company culture and work-life balance.
- **Notable Perks**: Not explicitly listed; remote/hybrid flexibility appears available for many roles.

## Sources
1. [Upshop Website](https://upshop.com/)
2. [Upshop About Page](https://upshop.com/about/)
3. [Upshop Careers Page (Greenhouse)](https://job-boards.greenhouse.io/upshop)
4. [Upshop LinkedIn Company Page](https://www.linkedin.com/company/upshopretail)
5. [Business Wire: Upshop Appoints Mike Sanders as CEO](https://www.businesswire.com/news/home/20250430916622/en/Upshop-Appoints-Mike-Sanders-as-CEO-to-Accelerate-Customer-Innovation-and-Operational-Excellence)
6. [Business Wire: Upshop Launches Total Store Ordering](https://www.businesswire.com/news/home/20250715498817/en/Upshop-Launches-Total-Store-Ordering-to-Optimize-Customer-Service-and-Revenues-while-Ending-the-Fragmentation-of-Grocery-Replenishment)
7. [Business Wire: Upshop and Invafresh Unite to Transform Global Food Retail Technology](https://www.prnewswire.com/news-releases/upshop-and-invafresh-unite-to-transform-global-food-retail-technology-302192585.html)
8. [Business Wire: Heritage Grocers Group Elevates Fresh Prepared Foods Strategy](https://www.businesswire.com/news/home/20250812005899/en/Heritage-Grocers-Group-Elevates-Fresh-Prepared-Foods-Strategy-with-Predictive-Analytics-to-Serve-Diverse-Communities-at-Scale)

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