--- title: 'Solutions Delivery Manager at Benchling' canonical: 'https://feeny.ai/job/solutions-delivery-manager-benchling-boston-mgqd68fh2kwt' type: 'job' last_seen: '2026-09-10' --- # Solutions Delivery Manager at Benchling - **Company:** Benchling - **Location:** Boston, MA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-14 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/benchling/df9f0b19-c0a7-4d2f-954c-c056f3908f68 ## Job description We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today. ## ROLE OVERVIEW The Solutions Delivery Manager is responsible for ensuring Benchling solution development, coverage, efficacy, quality, and enablement across the Customer Experience team. Operating at the intersection of our product suite and our customers, this dynamic role focuses on translating our product capabilities into effective solutions to match our customers' scientific use cases, and enabling the broader CX organization to operationalize around Benchling's best practices. Solutions Delivery Manager works cross-functionally with Benchling's build organization, as well as across the CX departments, to develop robust solutions that can deliver value to our customers, while improving internal knowledge and productivity. Chemistry is one of Benchling's newest and most exciting product areas — unlocking an entirely new group of companies, scientists, and science to be done on Benchling. This role will help navigate a budding product area through to market adoption, partnering closely with internal product, enablement, and delivery teams, while working directly with customers to build trust and help shape our vision in this space. Successful Solutions Delivery Managers will harness the knowledge and experience Benchling has gained across thousands of customer engagements, and leverage previous and learned experience to serve as an expert across scientific domains and modalities served by Benchling. They will develop, and continuously improve our solutions as both the science and Benchling product capabilities evolve. A successful candidate will be comfortable working across teams and systems, often with no existing guidance or playbook, to deliver impactful solutions and value aligned with our department and team goals. ## RESPONSIBILITIES Including, but not limited to: - Navigate a budding product area through to market adoption — partnering with internal product, enablement, and delivery teams, while working directly with customers to build trust and shape our vision in this space - Serve as a key advisor on customer accounts as an expert in the scientific and product space - Deliver services and oversee services engagements to ensure high quality solution and delivery - Build a roadmap of solution assets to deliver impactful solutions to the broader CX organization - Build and maintain solution assets, such as best practices documents - Train and educate the broader CX organization through various means (e.g. create documentation, drive enablement initiatives, refresh solutions, advise on customer engagements, etc.) - Collaborate across CX departments to reflect customer learnings into solution assets - Operationalize Benchling’s new product introduction motions to deliver new product insights - Work cross-functionally with Sales, Marketing, and Strategy teams to align on product value and customer messaging - Learn existing and new verticals that Benchling services ## QUALIFICATIONS - Scientific and Benchling Knowledge - Fluency in medicinal chemistry or PD chemistry, ideally both - Fluency in a chemistry-focused lab informatics tool - Knowledge of Benchling’s Platform and solutions, and technical proficiency with Benchling products is preferred - Customer Readiness - Experienced customer experience professional with a strong track record in overseeing the success of customer engagements - Superior customer service skills – the ability to be empathetic, accurate, resourceful, and conscientious with a sense of urgency - Problem Solving and Collaborative Success - Excellent oral and written communication skills to work effectively with others both inside and outside departmental boundaries, at remote locations and/or outside the company - Demonstrate ability to analyze and resolve complex problems and rapidly assimilate new knowledge and information - Flexible and able to adjust on the fly to new demands; a high sense of urgency, tendency towards action, and comfortable working through ambiguity to independently make progress on individual and team goals - Experience and Educational Requirements - 6+ years of lab experience in medicinal chemistry, PD chemistry, or a closely related field - 2+ years experience in customer service or customer-facing roles - Bachelor's degree in chemistry, or life sciences related field is required (biology, microbiology, genetics, biotechnology, neurology, etc.) - Ph.D. in chemistry is preferred ## HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). #LI-Hybrid #BI-Hybrid Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance. ## About Benchling ## Company Overview - **One-liner**: Benchling provides a cloud-based platform for biotechnology research and development, uniting data, automation, and AI to accelerate scientific discovery. - **Entity Type**: Private (Series F) - **Headquarters**: San Francisco, California, United States - **Founded**: 2012 - **Founders**: Sajith Wickramasekara, Ashu Singhal ## Core Business - **Primary industry/industries**: Life Sciences Software, Biotechnology R&D, Scientific Cloud Computing - **Target customers**: B2B; biopharma companies (including more than half of the world's top 50), academic labs, agritech, and industrial biotech organizations. - **Mission or purpose statement**: "To unlock the power of biotechnology" by helping scientists unite data, automation, and AI to bring new products and discoveries to life faster. ## Products & Services - **Benchling Platform (R&D Cloud)**: A unified, cloud-based platform for biotech R&D. It includes an electronic lab notebook (ELN), laboratory information management system (LIMS), and scientific data management. It allows teams to plan, record, and share experiments, automate workflows, and use AI tools. - **Benchling AI**: An integrated AI layer that includes "The AI Scientist," which connects predictive models, structured data, and wet lab execution into a single loop. It designs experiments, routes lab automation, captures results, and recommends next steps. - **Developer Platform**: An open, flexible platform with APIs, app integrations, and a custom interface designer, allowing organizations to build custom apps and connect data from instruments and other software. - **Services & Support**: Implementation, advisory, and support services from a team of experts. Also offers "Benchling Learning Labs" for team training and certification. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (last reported valuation was $6.1 billion in 2021 after a Series F round). - **Key Metric**: Total funding of **$412M** across 8 rounds. Annual revenue is estimated at **$50M** (per LinkedIn). - **Notable Investors/Partners**: Menlo Ventures, Sequoia Capital, Accel, Y Combinator, and others. Customers include Sanofi, Moderna, and more than half of the world's top 50 biopharma companies. - **Growth Signals**: Over 200,000 scientists use the platform; trusted by 1,300+ organizations; 642 employees with 2.2% YoY headcount growth; active job postings (49 open roles); LinkedIn follower growth of 28.4% year-over-year. ## Competitive Advantages - **Purpose-built for biology**: Unlike generic software, Benchling is built specifically for complex life sciences R&D, modeling data for biomolecules, cell lines, and more. - **AI-native platform**: AI is embedded at every step, with "The AI Scientist" closing the loop between experiment design, execution, and data capture. - **Network effects**: Over 200,000 scientists and 1,300+ organizations use the platform, creating a strong ecosystem and data network effect. - **Deep industry penetration**: Trusted by more than half of the world's top 50 biopharma companies, providing a strong moat against competitors. - **Open and flexible**: Offers APIs, integrations, and a custom interface designer, allowing it to adapt to diverse scientific workflows. ## Strategic Focus - **AI-first R&D**: Deeply integrating AI agents and models into the scientific workflow to compress decades of R&D into years. - **Platform expansion**: Continuing to build out the "AI Scientist" capability and expanding the developer platform for custom applications. - **Customer growth**: Deepening relationships with existing enterprise customers (top 50 biopharma) while expanding into adjacent fields like agritech and industrial biotech. - **International presence**: Operating in 15 countries, including Switzerland, UK, France, Denmark, and Canada, with continued global expansion. ## Why Work Here - **Mission-driven work**: Employees directly contribute to accelerating breakthroughs in medicine, agriculture, and materials science. - **Culture of curiosity**: The company emphasizes a growth mindset, continuous learning, and treating mistakes as opportunities to reflect and grow. - **Strong benefits**: Includes dedicated mental health benefits (therapy sessions), monthly wellness stipend, winter holiday shutdown, and active employee resource groups (ERGs) with executive sponsorship. - **Community and connection**: Regular social hours, themed all-hands meetings, cross-functional events, and a strong emphasis on building community both in-person and virtually. - **Hybrid/Office policy**: Has offices in multiple locations (San Francisco, and international offices in Switzerland, UK, France, Denmark, Canada) with in-person social hours and team events. - **Engineering culture**: Nearly half the team comes from an R&D background, blending scientific and technological expertise. Open roles include Software Engineer (Agents, Developer Platform), Engineering Leader (Molecular Biology, Infrastructure), and more. ## Sources 1. [benchling.com](https://www.benchling.com/) 2. [benchling.com/about-us](https://www.benchling.com/about-us) 3. [benchling.com/careers](https://www.benchling.com/careers) 4. [benchling.com/life-at-benchling](https://www.benchling.com/life-at-benchling) 5. 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