---
title: 'Solutions Engineer - EMEA at Vapi'
canonical: 'https://feeny.ai/job/solutions-engineer-emea-vapi-amsterdam-3kdektd664jp'
type: 'job'
last_seen: '2026-09-05'
---

# Solutions Engineer - EMEA at Vapi

- **Company:** Vapi
- **Location:** Amsterdam, Netherlands
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-03
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/vapi/dce1928f-b432-4d6b-8c2f-b7c63c672310

## Job description

Vapi (/ˈVɑːpi/):

- Voice AI that resolves, not transfers
- Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
- Trusted by 1 million developers building the future of voice agents
- Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
- Try talking to Vapi now! https://vapi.ai/

Why We’re Hiring This Role:

- Vapi is moving deeper into enterprise customers, where buyers are technical and evaluations depend on clear architecture, credible demos, and working POCs.
- Customers want to understand how Vapi fits into real production workflows like IVR replacement, outbound dialing, agent-assisted support, appointment scheduling etc.
- This is one of our first Solutions Architect hires, with real scope to shape how we sell, demo, document, and bring enterprise customers live.

What You’ll Do:

- 30 Day: Learn Vapi’s product, customer use cases, sales motion, and common technical objections. Shadow enterprise calls, understand our voice-agent architecture, and start building fluency across telephony, LLM orchestration, integrations, and contact center workflows.
- 60 Day: Own technical discovery and demos for active enterprise deals. Partner closely with AEs on account strategy, build customer-specific demos, help design POCs, and answer technical questions clearly and honestly.
- 90 Day: Lead the technical side of enterprise deals from first call through close and go-live. Create reusable artifacts for the team, document integratio n patterns and common objections, and feed repeated product gaps back to engineering and product.

Who You Are:

- You have 4+ years in a technical customer-facing role, such as pre-sales engineering, solutions architecture, customer engineering, or similar.
- You can write code well enough to build a working integration, read an API response, and debug issues without immediately pulling in an engineer.
- You have experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
- You’re comfortable speaking with both engineers and executives, and you adjust the level of detail without dumbing things down.
- You’re energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.

How We Work:

- Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
- Commit and follow through - We finish what we start and build trust by being people others can count on.
- Why not today? - We value urgency and momentum. The fastest path to customer value usually wins.
- Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions.
- It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard.
- Be direct and kind - We give feedback clearly, respectfully, and without delay.

Why Vapi:

- Generational impact: Build the human interface for every business
- Ownership culture: 70% of the company are previous founders
- Kind team: The founders, Jordan and Nikhil, are Canadians
- Tier-1 Investors: YC, KP seed, Bessemer Series A

What We Offer:

- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Team love: We love hanging out, and we do quarterly off-sites
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget

## About Vapi

## Company Overview
- **One-liner**: Vapi is a developer platform for building, deploying, and managing enterprise-grade voice AI agents.
- **Entity Type**: Private (Series B, $72M total funding)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2023
- **Founders**: Jordan Dearsley and Nikhil Gupta

## Core Business
- **Primary industry**: Voice AI Infrastructure / Developer Tools
- **Target customers**: B2B, primarily Large Enterprises (e.g., Amazon Ring, Intuit, New York Life) and a self-serve developer platform for SMBs.
- **Mission or purpose**: To provide the infrastructure and orchestration layer for companies to build and deploy voice agents that deliver high-quality outcomes at scale.

## Products & Services
- **[Vapi Platform]**: An API-first platform that provides the core infrastructure for building, testing, and deploying voice AI agents. It handles speech-to-text, AI orchestration, and text-to-speech, with sub-500ms latency. It supports two main primitives:
    - **Assistants**: Single-agent setups for specific tasks like customer support, lead qualification, and booking.
    - **Squads**: Multi-agent orchestration for complex workflows with context-preserving transfers (e.g., medical triage, e-commerce routing).
- **[Vapi CLI]**: A command-line tool that brings the full power of the Vapi platform to a developer's terminal for rapid iteration and deployment.

## Market Standing
- **Valuation**: ~$500 million (post-money, as of May 2026)
- **Key Metric**: Annual recurring revenue (ARR) is in the "healthy" eight figures. Total funding is $72 million.
- **Notable Investors/Partners**:
    - **Lead Series B**: Peak XV Partners
    - **Other Investors**: Microsoft's M12, Kleiner Perkins, Bessemer Venture Partners
    - **Key Customer**: Amazon Ring, which routes 100% of its inbound calls through Vapi after evaluating over 40 competitors.
    - **Other Enterprise Customers**: Kavak, Instawork, New York Life, UnityAI, Cherry, Intuit.
- **Growth Signals**:
    - Handled over **1 billion** calls since launch, processing between **1 million and 5 million calls per day**.
    - Over **1 million developers** have used the self-serve platform.
    - More than **750,000 agents** have been launched on the platform.
    - Won Amazon Ring, a high-profile enterprise customer, in late 2024.
    - Active job postings are growing (+20.8% quarterly).

## Competitive Advantages
- **Enterprise-Grade Infrastructure**: Offers sub-500ms latency, built-in AI guardrails, SOC 2, HIPAA, and PCI compliance, single sign-on (SSO), OAuth2, and role-based access control (RBAC).
- **Developer-First, Then Enterprise**: The platform was battle-tested at significant scale through its self-serve developer community before signing major enterprise clients, giving it a robustness that competitors lack.
- **Granular Control**: Provides enterprises with deep control over the behavior, reliability, and compliance of their AI agents, which was a key factor in winning Amazon Ring's business.
- **Scalability**: Proven to handle massive volume (billions of calls) with a 99.9% uptime SLA for enterprise clients.

## Strategic Focus
- **Hiring for Scale**: The company is actively expanding its engineering, infrastructure, and go-to-market teams to capitalize on its growth.
- **Deepening Enterprise Penetration**: Following the win with Amazon Ring, Vapi is focused on onboarding more large, complex enterprises.
- **Infrastructure over Application**: Vapi aims to differentiate by being the underlying orchestration and reliability layer for voice AI, rather than a pre-packaged application.

## Why Work Here
- **High-Impact, Fast-Growing**: Vapi is at the center of the booming voice AI space, processing billions of calls and serving iconic companies like Amazon. Employees have a direct impact on a platform that is reshaping customer service.
- **Engineering Culture**: The company is API-first and developer-centric, founded by engineers from the University of Waterloo and Y Combinator.
- **Remote/Hybrid Policy**: The company appears to have a hybrid model, with roles listed in New York City (NYC) and likely San Francisco, but also offers a degree of flexibility.
- **Notable Perks/Culture**: The company is still in a high-growth phase (around 100 employees), offering the opportunity to work on cutting-edge AI infrastructure with a strong focus on engineering excellence and deployment support. The team includes a "Forward Deployed" engineer role, indicating a culture of deep customer partnership.

## Sources
1. [vapi.ai](https://vapi.ai/)
2. [TechCrunch](https://techcrunch.com/2026/05/12/vapi-hits-500m-valuation-as-amazon-ring-chose-its-ai-platform-over-40-rivals/)
3. [LinkedIn](https://www.linkedin.com/company/vapi-ai)
4. [docs.vapi.ai](https://docs.vapi.ai/)

## Other roles at Vapi

- [GTM Recruiter](https://feeny.ai/job/gtm-recruiter-vapi-san-francisco-wahm9kdytbv0) — San Francisco, CA
- [Revenue Operations Analyst](https://feeny.ai/job/revenue-operations-analyst-vapi-san-francisco-vbr90xkk1x3r) — San Francisco, CA
- [Member of Technical Staff, Agentic Release Engineer](https://feeny.ai/job/member-of-technical-staff-agentic-release-engineer-vapi-san-francisco-pgwgxkt2gmw5) — San Francisco, CA
- [Member of Technical Staff, Agentic Developer Experience](https://feeny.ai/job/member-of-technical-staff-agentic-developer-experience-vapi-san-francisco-4fkwxym79xtr) — San Francisco, CA
- [Sales Development Representative (SDR)](https://feeny.ai/job/sales-development-representative-sdr-vapi-san-francisco-6ewfz3dq4zbw) — San Francisco, CA
- [Senior Manager, Solutions Partners](https://feeny.ai/job/senior-manager-solutions-partners-vapi-san-francisco-335sxg996ftv) — San Francisco, CA
- [Recruiting Programs Manager](https://feeny.ai/job/recruiting-programs-manager-vapi-san-francisco-hx8d98m2x8vh) — San Francisco, CA
- [Technical Recruiter](https://feeny.ai/job/technical-recruiter-vapi-san-francisco-8j2gx83khmk5) — San Francisco, CA
- [Senior Brand Designer](https://feeny.ai/job/senior-brand-designer-vapi-san-francisco-0rdegv899n3w) — San Francisco, CA
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-vapi-san-francisco-fh4ed2ppwh8k) — San Francisco, CA