---
title: 'Solutions Engineer at Evismart'
canonical: 'https://feeny.ai/job/solutions-engineer-evismart-vancouver-sv42xj36dzq5'
type: 'job'
last_seen: '2026-09-12'
---

# Solutions Engineer at Evismart

- **Company:** Evismart
- **Location:** Vancouver, Canada
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/evismart/jobs/4391044009

## Job description

## About the Role

EviSmart helps dental labs run their case workflow through three modules — Downloader, QC, and Case Entry. More and more customers are signing up for multiple modules at once, which makes onboarding more complex: each lab runs its own Lab Management System (LMS) and workflow, and our product needs to be mapped correctly to how they actually work.

We're hiring a Senior Solutions Engineer to own onboarding for these complex, multi-module accounts. This person ensures that EviSmart is scoped and configured correctly against each customer's LMS and workflow from the very first sales conversation through go-live — so onboarding is smooth, on time, and no signed customer is lost along the way.

## Key Responsibilities

- Map our product to the customer's LMS and workflow during the sales process, so what gets sold matches what can actually be delivered.
- Assist Sales with scoping complex, multi-module deals — identifying LMS setup, workflow steps, and requirements that will affect onboarding before the contract is signed.
- Support demos for complex accounts, tailoring them to how the customer's LMS and lab actually operate.
- Be the liaison between Sales and Product — when a customer's LMS or workflow doesn't fit how EviSmart works today, own that conversation and drive it to a resolution.
- Work with Customer Success to improve the onboarding process and keep customers satisfied throughout.
- Own and lead onboarding calls for complex, multi-module accounts, ending each call with a clear next step.
- Ensure every onboarding is completed within the timeline promised to the customer.
- Track onboarding status accurately in HubSpot so leadership always knows where each account stands.

## Requirements

Must-Have

- 5+ years in a Solutions Engineer, Implementation, or Technical Onboarding role at a B2B SaaS company.
- Experience mapping a product to a customer's existing systems/workflow (LMS, practice management software, or similar) during sales and onboarding.
- Comfortable leading onboarding calls independently, including with frustrated or uncertain customers.
- Strong cross-functional communication — able to translate customer needs to Product and Product constraints back to customers.
- Organized, with good CRM/documentation habits.

KPIs & Success Metrics

- 100% retention of signed customers through onboarding — no signed customer is lost before go-live.
- Onboarding cycle time: reduce average time from signup to go-live from ~52 days to a target of 25 days.
- On-time go-live rate: 80% of accounts go live on the date promised at kickoff.
- Scope accuracy: 75% of onboardings completed with no scope change.

30/60/90 Day Plan

This role starts as an individual contributor. Successful completion of the 90-day plan below makes the person eligible to be considered for Team Lead as the team grows.

Days 1–30: Learn

- Complete onboarding on EviSmart's product (Downloader, QC, Case Entry) and shadow current onboarding calls.
- Learn the most common Lab Management Systems and workflows our customers use.
- Review the last 6 months of onboarding tickets in HubSpot to understand where accounts typically stall.
- Shadow Sales on at least 2 complex, multi-module scoping calls.

Days 31–60: Contribute

- Independently scope and support at least 1 complex, multi-module deal alongside Sales.
- Own at least 2 onboarding accounts end-to-end, from kickoff through go-live.
- Start identifying and documenting recurring LMS/workflow mapping gaps for Product.
- Begin contributing to the onboarding playbook based on early account learnings.

Days 61–90: Own

- Independently own onboarding for all assigned complex, multi-module accounts.
- Hit or trend toward the core KPIs (on-time go-live, scope accuracy, retention, CSAT) on owned accounts.
- Deliver at least one process or playbook improvement adopted by the broader onboarding team.
- Present a 90-day review of owned accounts, including cycle time, retention, and lessons learned, to the manager.

Path to Team Lead

Successful completion of the 90-day plan — hitting KPI targets, demonstrating ownership of complex accounts, and contributing to team process — qualifies the individual to be considered for Team Lead, taking on mentoring of newer Solutions Engineers and a greater voice in onboarding strategy. This is an opportunity to be evaluated, not a guaranteed promotion.

## About Evismart

## Company Overview
- **One-liner**: EviSmart is an AI-powered platform that automates dental lab operations—from case intake and CAD design to quality control and delivery—helping labs scale efficiently.
- **Entity Type**: Private (funding not disclosed)
- **Headquarters**: Vancouver, British Columbia, Canada
- **Founded**: 2007 (some sources list 2008)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Dental technology / Healthcare IT
- **Target customers**: B2B – dental labs, clinics, and dentists of all sizes (SMB to multi-site enterprises)
- **Mission**: “Where dental work flows” – making dental care smarter, faster, and better by automating and connecting every step of the lab workflow.

## Products & Services
- **[EviSmart Platform](https://www.evismart.com/what-we-do)**: Modular, AI-powered workflow automation covering intake (handwritten Rx → digital data), scan QC, file management, secure lab‑dentist messaging, integrated payments, and 3D print automation (smart nesting).
- **[EviSmartQC](https://www.evismart.com)**: AI-based quality check module that catches errors before fabrication.
- **[CAD Design Services](https://www.evismart.com/what-we-do)**: Outsourced CAD design to help labs scale production without adding headcount.
- **[Lab Management Software](https://www.evismart.com)**: Front office and operations management (auto billing, real-time updates, LMS sync).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Trusted by 92,000+ labs and dentists across 26 countries
- **Notable Investors/Partners**: Not publicly listed
- **Growth Signals**: Headcount of 39 employees with monthly growth of +11.6% (LinkedIn); 18 active job postings at time of search; global delivery hubs in Asia and North America enabling 24/7 operations.

## Competitive Advantages
- **Full‑stack automation**: Covers the entire lab workflow from intake to delivery, eliminating manual handoffs and reducing rework.
- **Modular design**: Labs can adopt only the solutions they need, scaling up as they grow.
- **Global footprint**: 26‑country presence with multi‑lingual support and around‑the‑clock design/QA capabilities.
- **AI‑first approach**: Automates the messiest parts of case intake and QC, turning free‑form data into structured digital files.

## Strategic Focus
- **Expand capacity without hiring**: Helping labs increase throughput using AI automation and outsourced CAD design.
- **Global market penetration**: Continuing to build delivery hubs and partner networks across Asia, North America, and beyond.
- **Deepen integration**: Seamlessly connecting with existing lab scanners, 3D printers, and practice management systems.

## Why Work Here
- **Culture**: “Big goals. Small team. Moving fast.” – employees are given real responsibility from day one, and the team values learning from failures together.
- **Work Setup**: In‑office at Vancouver (HQ) and Taguig, Philippines; no remote‑first policy widely advertised.
- **Notable perks**: Not detailed, but the fast‑paced, high‑impact environment appeals to those wanting to shape a growing global platform.
- **Active technical roles**: Lead Front End Engineer, Data Architecture Engineer, Python Backend Engineer, Product Manager for AI Products – as listed on their careers page.

## Sources
1. [evismart.com](https://www.evismart.com)
2. [evismart.com/careers](https://www.evismart.com/careers)
3. [linkedin.com/company/evismartdental](https://ca.linkedin.com/company/evismartdental)
4. [evismart.com/what-we-do](https://www.evismart.com/what-we-do)
5. [builtin.com/company/evismart](https://builtin.com/company/evismart)

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