---
title: 'Solutions Engineer at Highbeam'
canonical: 'https://feeny.ai/job/solutions-engineer-highbeam-toronto-qq1a3hyjatnj'
type: 'job'
last_seen: '2026-09-08'
---

# Solutions Engineer at Highbeam

- **Company:** Highbeam
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-03
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/highbeam/78dc52a7-5b79-432e-b5ae-34d9fcf1ab15

## Job description

Highbeam is building the future of business banking and cash management.

Our platform combines AI agents, automated financial workflows, and integrated financial products that save brands time and money.

Customers have generated billions in sales and include well-known brands such as Cuts https://www.cutsclothing.com/, Tushy https://hellotushy.com/, Rocco https://roccofridge.com, Sabah https://www.sabah.am/, Still Here https://www.stillhere.nyc/, Alice Mushrooms https://alicemushrooms.com/, Original Grain https://www.originalgrain.com/, birddogs https://www.birddogs.com/, and more.

Our team includes alumni of Shopify, Square, Toast, Rippling, and McKinsey.

We’ve raised $42M in equity from Acrew, FirstMark, Mayfield, and Two Sigma Ventures.

[https://app.ashbyhq.com/api/images/user-content/7f0a2d9f-58d8-4b30-b1d9-7e652dfbd66d/962259dc-2fcd-40ed-8403-289c8a933cc7/image.png]

[https://app.ashbyhq.com/api/images/user-content/7f0a2d9f-58d8-4b30-b1d9-7e652dfbd66d/4192f743-4861-44cd-a1f6-473b86c927ae/join%20us%20(1).png]

## About this role

We're looking for a Solutions Engineer who brings three things: genuine technical curiosity with the initiative to act on it, the confidence to own a customer relationship end-to-end, and the operational discipline to never let things fall through the cracks.

When a customer issue needs real solutioning — not a canned answer — you're the one who steps in: diagnosing the root cause, finding the right fix even if it's not the obvious one, and driving it to resolution, whether that means writing a doc, filing a bug, or flagging a product gap.

You'll also turn that same instinct inward, building the internal tools and AI-powered workflows the team runs on. The hats change day to day, spanning pre- and post-sales solutioning, advanced technical support, and internal tooling; what stays constant is that you make customers' and teammates' lives easier.

## What you'll do

- Identify patterns across customers and translate them into crisp product feedback
- Triage and investigate bugs alongside Engineering — write coherent steps to reproduce, identify workarounds, and keep stakeholders updated
- Pick up the phone when a situation calls for it to provide one on one support — solving problems live with founders, bookkeepers, and CFOs
- Build internal apps and tools using AI to speed up internal processes and workflows

## What we're looking for

Customer communication

- You own customer relationships, not just responses — comfortable, clear, and personable across email, chat, and phone
- High energy and genuinely enjoy people — customers come away from a conversation with you feeling better than when it started
- Detail-oriented in practice — you track open items, follow through, and close loops

Problem solving

- Sharp pattern recognition: you notice when three customers hit the same wall and know whether it's a docs problem, a UX problem, or a product gap
- First line of defense on escalated technical issues — creative when a problem calls for it, disciplined enough to know when it doesn't
- Resourceful with tools — you'll find or build a way to solve a problem rather than wait for someone else to

Technical aptitude

- Technical enough to investigate an integration issue, understand SQL/data, or wire together an automation without pulling in engineering
- You use AI tools to make yourself meaningfully faster — diagnosing engineering problems, gathering context across systems, and framing potential solutions engineers can act on
- Able to ship meaningful contributions to internal apps and tools, such as operations-enhancing admin applications

## Qualifications

- Bachelor's degree, technical field preferred, or equivalent hands-on experience
- 1–4 years in a customer-facing technical role — Solutions Engineer, Technical Account Manager, Support Engineer, or similar
- Excellent communication skills
- Bonus: you’ve worked around payments or finance ops - you understand how money moves and gets reconciled; at minimum, a genuine interest in business or personal finances

You'll thrive at Highbeam if...

- You love working in-person with a high-performing team
- You enjoy working in an idea-meritocratic, low-ego environment
- You are proactive and self-directed, and you excel in ambiguous, fast moving environments
- You care about delivering a polished customer experience
- Bonus: You have experience working in fintech, AI or early-stage startups

## What we offer

- Competitive salary and meaningful equity
- Comprehensive health & benefits package
- Generous PTO
- $1K/year stipend to purchase our customers' products
- $100/mo wellness stipend
- Yearly offsite—last year we went to Mexico City!
- In-office perks: Commute covered and $20/day lunch stipend
- Great location: Our NYC office is in NoHo, a short walk from the A,C,E · B,D,F,M · N,Q,R,W · 1 · 6 trains. Our Toronto office is downtown near St. Andrew Station.

## About Highbeam

## Company Overview
- **One-liner**: Highbeam provides an all-in-one banking and financial operations platform specifically built for ecommerce and omni-channel consumer brands.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021
- **Founders**: Samir Shergill (Co-founder & CEO) and Gautam Gupta (Co-founder)

## Core Business
- **Primary Industry**: Fintech / Banking-as-a-Service for Ecommerce
- **Target Customers**: B2B, specifically ecommerce and omni-channel consumer brands (typically those with over $5M in annual sales).
- **Mission Statement**: "To make entrepreneurship profitable" by partnering with founders to put them on the path to financial freedom through exceptional cash management.

## Products & Services
- **Highbeam Banking**: A business checking and savings account with up to 3.29% APY and $3M in FDIC insurance coverage through Thread Bank.
- **Highbeam Cards**: Virtual and physical cards offering up to 2% cash back on ad spend and 1% on all other purchases.
- **Highbeam Capital**: A flexible line of credit and cash advances tailored to ecommerce brands, with transparent rates.
- **Highbeam Bill Pay**: Integrated bill payment services to lower costs, boost security, and automate vendor payments.
- **Highbeam Intelligence**: AI-powered finance agents that automate scenario planning, treasury management, bookkeeping, and reporting.
- **Spend Management**: Real-time spend monitoring and insights through a centralized dashboard.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Total Funding**: $47M raised.
- **Latest Funding Round**: Series A ($30M raised approximately 10 months ago).
- **Notable Investors**: FirstMark Capital, Mayfield, Deviation Capital, Acrew Capital, Vesey Ventures, and 7 others.
- **Growth Signals**: The company has processed over **$1B in transaction volume** and has a team of **200+ employees**. It is trusted by hundreds of consumer brands.

## Competitive Advantages
- **All-in-One Platform**: Consolidates 7-10 different finance tools (banking, capital, cards, bill pay, intelligence) into a single, intuitive platform, saving time and money for brand founders.
- **AI-Powered Finance Agents**: "Highbeam Intelligence" automates complex financial tasks like scenario analysis and treasury management, acting as an always-on finance team.
- **High FDIC Coverage**: Offers up to $3M in FDIC insurance, providing significant peace of mind for brands holding large cash reserves.
- **Founder Community**: Provides access to a network of high-growth brands and preferred vendors, adding a community-driven value beyond just financial services.

## Strategic Focus
- Deepening its platform for omni-channel brands by integrating more deeply with ecommerce ecosystems.
- Expanding its AI capabilities to further automate financial operations for its customers.
- Scaling its capital offerings to provide more flexible and accessible financing to its user base.

## Why Work Here
- **High-Growth Environment**: As a well-funded Series A company processing over $1B in volume, Highbeam is in a rapid scaling phase, offering significant career growth opportunities.
- **Mission-Driven Team**: The company is focused on solving a real pain point for entrepreneurs, making the work impactful and meaningful.
- **Strong Founding Team**: Leadership includes experienced operators from AppNexus (acquired by AT&T), McKinsey, Microsoft, Shopify, Venmo, and Alloy.
- **Location**: Based in New York, NY (510 LaGuardia Place, Floor 2, New York, NY 10012).
- **Work Policy**: Not explicitly stated on the careers page, but as a modern fintech, a hybrid or flexible remote policy is common in the industry.

## Sources
1. [highbeam.com](https://www.highbeam.com/)
2. [highbeam.com/about](https://www.highbeam.com/about)
3. [cbinsights.com](https://www.cbinsights.com/company/highbeam)
4. [linkedin.com](https://www.linkedin.com/company/highbeam-co)
5. [jobs.ashbyhq.com/highbeam](https://jobs.ashbyhq.com/highbeam)

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