--- title: 'Solutions Engineer at Mach9' canonical: 'https://feeny.ai/job/solutions-engineer-mach9-san-francisco-ty6bfpe6811r' type: 'job' last_seen: '2026-09-06' --- # Solutions Engineer at Mach9 - **Company:** Mach9 - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-06-12 - **Last confirmed live:** 2026-09-06 - **Apply:** https://jobs.ashbyhq.com/mach9/e09c4604-583b-424f-9526-9f62f42439de ## Job description ## The role Join us a Solutions Engineer on our Customer Success team and guide customers from first project to long-term partner. You’ll own the Digital Surveyor post-sale experience for a portfolio of customers. Your goal is to get customers live on production work fast, keep projects moving, and grow usage over time. You’ll run onboarding, manage project execution, triage support issues, and partner with sales and engineering on renewals, expansions, and product feedback. As an early member of our Customer Success organization, you’ll have the opportunity to help define the playbooks, templates, and processes that make our customers exceptionally successful and scale Mach9. ## What you'll do - Own customer relationships post-sale. Be the day-to-day point of contact and trusted thought partner to our customers. - Drive onboarding and time to value. Lead kickoff, setup, training, and the path to the first successful production project. - Run customer projects and programs. Manage calls, action items, timelines, stakeholders, and follow-ups across customer teams. - Triage and coordinate support. Reproduce product issues, communicate clearly, and drive resolution with Engineering. - Support account growth. Find growth signals (new projects, teams, use cases) and partner with Sales to convert them. - Be the voice of the customer internally. Collect and convert feedback into clear themes and actionable requests for the engineering team. In a given week, you might - Run onboarding / kickoff and get a new customer set up on the Mach9 platform. - Review active projects, unblock issues, and align next steps with project managers. - Create a presentation showing project outcomes and ROI for a customer's internal stakeholders. - Triage a support ticket, reproduce it, and coordinate an Engineering fix while keeping the customer updated. - Travel onsite to accelerate onboarding with a production team (as needed). - Proactively reach out to an account whose usage has dropped to re-engage them. You may be a right fit if you - Have project management instincts: you’re organized, responsive, and relentless about follow-through. - Build relationships easily across diverse stakeholders, from field crews to executives, and adapt your style naturally. - Communicate clearly with technical and non-technical audiences. - Know when to solve, escalate, or reset expectations. - Can manage multiple accounts and priorities without heavy oversight. - Care deeply about customers succeeding on real work, not just closing tickets. - Are comfortable creating clear written updates and presentations. - Are comfortable with tools like Google Workspace and Notion. - Have experience using AI to automate repetitive workflows and build practical solutions. - Are willing to travel ~25% (approximately one week per month). ## Nice to have - Experience in AEC, surveying, infrastructure, or geospatial workflows. - Prior Customer Success, Implementation, Solutions, or Project Management experience. - Familiarity with HubSpot. - SQL or basic data fluency for pulling reports and analyzing usage. ## About Mach9 ## Company Overview - **One-liner**: Mach9 builds AI-native CAD software that automatically transforms LiDAR point clouds into engineering-grade 3D maps, accelerating infrastructure design and surveying workflows. - **Entity Type**: Private (Seed stage) - **Headquarters**: San Francisco, California, USA - **Founded**: 2021 - **Founders**: Alexander Baikovitz (CEO), Zachary Sussman (CTO), Haowen Shi, Michael M. – four researchers from Carnegie Mellon University's Robotics Institute. ## Core Business - **Primary industries**: Civil infrastructure, surveying & geospatial services, transportation, telecom, utilities, architecture/engineering/construction (AEC). - **Target customers**: B2B. Enterprise clients include top engineering firms (Langan, Olsson, Woolpert, HDR, Michael Baker International), major state Departments of Transportation (DOTs), and utility companies. - **Mission/purpose**: "Accelerate how teams model and understand the world" – providing the fastest, most accurate automated feature-extraction technology for infrastructure projects. ## Products & Services - **Digital Surveyor (DS2)**: AI-native, web-based CAD platform for automated feature extraction from LiDAR point clouds. Offers AI-assisted extraction (curbs, pavement edges, guardrails, utility poles), manual tools, and direct export to AutoCAD, MicroStation, and ESRI. Data-agnostic ingest pipeline supports scanners from RIEGL, Trimble, Leica, NavVis. Type: SaaS. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Total Funding – **USD $14,425,000** (as of early 2026). - **Notable Investors/Partners**: Y Combinator (Summer 2021 batch), Quiet Capital (led $12M Seed round, Nov 2024), Tiger Global Management (led $2.3M Seed round, Dec 2021), and top executives from Cruise, Autodesk, Adobe, and DoorDash as advisors/investors. - **Growth Signals**: Headcount of 30 employees (LinkedIn, Apr 2026) with +32.1% yearly growth; monthly job posting growth +66.7% year-over-year; trusted by leading engineering firms and state DOTs; launched Digital Surveyor 2 in March 2026; featured in Geo Week News and YC blog. ## Competitive Advantages - **AI-native CAD workflow**: Unlike traditional manual drafting, DS2's AI "drafts with you" – learning from user edits to improve suggestions in real time, cutting manual drafting time by up to 96×. - **Field-to-finish in one environment**: No need to switch between preprocessing, extraction, and CAD tools – all done in a single web-based platform. - **Strong research roots**: Built on decades of research from Carnegie Mellon University's Robotics Institute, giving a deep technical moat in computer vision and geospatial ML. - **Designed for surveyors**: Intuitive UI that lets domain experts (not just CAD specialists) be productive on day one. ## Strategic Focus - **Scale GTM and engineering**: Active hiring across sales (Account Executive, Founding Marketer), engineering (ML Infrastructure Engineer, Perception Software Engineer, Head of Product Engineering), and operations (Solutions Consultant, QA Survey Technician). - **Expand into new verticals**: Targeting electric/telecom utilities, data centers, and broader infrastructure beyond transportation. - **Product evolution**: Continuously improving AI accuracy and automation, with a focus on trust and user control (as highlighted in the DS2 launch). ## Why Work Here - **Culture**: Fast-paced, customer-obsessed, engineering-first environment. Values: "work fast, iterate with customer feedback, never compromise on excellence." - **Remote/Hybrid Policy**: HQ in San Francisco; some roles are "Remote / Remote (US)" per YC job listings. Likely hybrid with in-office presence for SF-based roles. - **Perks & Benefits**: Health, vision, dental insurance; paid parental leave; flexible time off; equity package for all full-time employees; company 401(k); relocation assistance; catered lunches & paid dinner; company & team events; dog-friendly office. - **Engineering culture**: Deep technical challenges at the intersection of AI, geospatial, computer graphics, and infrastructure. Opportunity to work on hard problems that "unlock billions in value for customers." ## Sources 1. [mach9.ai/careers](https://mach9.ai/careers) 2. [mach9.ai](https://www.mach9.ai/) 3. [mach9.ai/about](https://www.mach9.ai/about) 4. [ycombinator.com/companies/mach9](https://www.ycombinator.com/companies/mach9) 5. [linkedin.com/company/mach9geo](https://www.linkedin.com/company/mach9geo) ## Other roles at Mach9 - [Software Engineer - Test Automation (SDET)](https://feeny.ai/job/software-engineer-test-automation-sdet-mach9-san-francisco-dchqfg4k8ysa) — San Francisco, CA - [Head of Growth](https://feeny.ai/job/head-of-growth-mach9-san-francisco-d8kxeytn9wx9) — San Francisco, CA - [Revenue Operations Lead](https://feeny.ai/job/revenue-operations-lead-mach9-san-francisco-b9wcwf5c7cbv) — San Francisco, CA - [Community Marketing Manager](https://feeny.ai/job/community-marketing-manager-mach9-san-francisco-8m9th9t0gj50) — San Francisco, CA - [People Operations Lead](https://feeny.ai/job/people-operations-lead-mach9-san-francisco-q2sfh0vq8by5) — San Francisco, CA - [Founding Recruiting Lead](https://feeny.ai/job/founding-recruiting-lead-mach9-san-francisco-ggnv94m4sy46) — San Francisco, CA - [Head of ML](https://feeny.ai/job/head-of-ml-mach9-san-francisco-sd9s5068wer6) — San Francisco, CA - [ML Engineer](https://feeny.ai/job/ml-engineer-mach9-san-francisco-x1bf09p00g77) — San Francisco, CA - [Solutions Consultant](https://feeny.ai/job/solutions-consultant-mach9-remote-yp8s45p1npy2) - [QA Survey Technician](https://feeny.ai/job/qa-survey-technician-mach9-san-francisco-4qs77wfsg5pv) — San Francisco, CA