---
title: 'Solutions Engineer - New York at Harmony'
canonical: 'https://feeny.ai/job/solutions-engineer-new-york-harmony-new-york-kwja1qq7tmy5'
type: 'job'
last_seen: '2026-10-19'
---

# Solutions Engineer - New York at Harmony

- **Company:** Harmony
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/harmony/df418490-5cc8-4578-8f1c-6dbe35b81109

## Job description

## About Harmony

Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.

## About the Role

We're looking for a Solutions Engineer to play a critical role in how we win new customers. You'll be the technical lead on deals from first discovery call through close, partnering with Account Executives to understand a prospect's environment, show them what's possible, and prove it works. You'll be the person who proves the product delivers real value in a prospect's actual environment, not in a slide deck. That makes you one of the most important people in the sales process. When a prospect is evaluating us alongside competitors, your discovery, demos, and trial work are often what tip the decision. This is a deeply technical, individual contributor role. You'll be hands-on with integrations, configurations, and architecture, while also being someone prospects trust and enjoy working with.

## What You'll Do

- Lead technical discovery: uncover a prospect's current tools, workflows, pain points, and success criteria, and translate them into a clear technical win plan
- Deliver tailored demos that map directly to each prospect's environment and use cases, for audiences ranging from IT practitioners to executive buyers
- Design and run evaluations and POCs: scope success criteria, configure and integrate the product in the prospect's environment, and drive the trial to a clear decision
- Be a key driver of deal outcomes, owning the technical win and removing blockers that stand between a prospect and a closed deal
- Partner closely with Account Executives on deal strategy, account planning, competitive positioning, and forecasting technical risk
- Own the technical side of the buying process, including security reviews, architecture discussions, RFPs, and integration questions
- Dig into APIs, infrastructure, and code to solve complex technical challenges that come up during evaluations
- Build repeatable demo environments, trial playbooks, and tooling that make the sales motion faster and more scalable
- Ensure a clean handoff to Onboarding and post-sales so the value proven during the evaluation carries through to deployment
- Feed insights from the field back to Product and Engineering: what prospects need, where we lose deals, and what would help close more

## What We’re Looking For

Required Qualifications

- 5+ years of experience in solutions engineering, software engineering, technical consulting, or a similar hands-on technical role (preferably with GTM exposure)
- Strong technical depth: you’re comfortable working with APIs, cloud infrastructure, networking, scripting, and debugging complex systems
- Proficiency in AI-assisted engineering workflows - you use tools like Claude Code, Codex, and similar LLM-based agents as a natural part of how you build, debug, and ship
- Experience working alongside Sales as part of the deal cycle - you understand what it takes to win a technical evaluation and can operate with a sense of urgency when a deal depends on it
- Experience running implementations or technical onboarding across multiple customers simultaneously
- Self-directed problem solver who thrives in ambiguous, fast-moving environments

## Preferred Qualifications

- Domain knowledge in IT operations, IT infrastructure, or IT service management (e.g., ITSM, monitoring, endpoint management, networking)
- Experience supporting or participating in technical evaluations, POCs, or pilot programs
- Background in software development - you've built and shipped production code

## What We Offer

- Competitive salary and benefits package
- Comprehensive health, dental, and vision benefits
- 401(k) with company match
- A collaborative, fast-moving team in Downtown Manhattan

Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.

## About Harmony

## Company Overview
- **One-liner**: AI-first enterprise service management platform that runs itself, automating IT, HR, and other service operations with intelligent agents.
- **Entity Type**: Private (funding stage not publicly disclosed)
- **Headquarters**: New York, New York, United States
- **Founded**: 2025
- **Founders**: Nitzan Shapira (Co-Founder & CEO), Ran Ribenzaft (Co-Founder & CTO)

## Core Business
- **Primary industry**: Enterprise Service Management (ITSM), IT Operations, AI Agents
- **Target customers**: Enterprise IT teams, HR departments, and internal service desks (B2B)
- **Mission / purpose statement**: “Enterprise Service Management that Runs Itself”

## Products & Services
- **Harmony Platform (AI Help Desk)**: An intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents. Includes automated ticketing, knowledge base generation, asset management, software renewal management, and workflow automation. Integrates with Slack, Microsoft Teams, and existing ITSM tools.
- **Harmony AI Agents**: Pre-built and customizable agents that autonomously resolve service requests (e.g., IT, HR), manage assets, detect shadow IT, and handle onboarding/offboarding.
- **Harmony Asset Management**: Track hardware, software licenses, and contract renewals with automated lifecycle management.
- **Harmony Knowledge Base**: Automatically generated from resolved tickets, continuously filling knowledge gaps.
- **AWS Marketplace Listing**: Available as a seller on AWS Marketplace for easy procurement.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Headcount of 35 employees (as of mid-2026) with +9.3% monthly growth; 4,633 LinkedIn followers growing +13.8% monthly
- **Notable Investors / Partners**: Presence on AWS Marketplace; reseller partnership with YHM (UK); teams include alumni from YL Ventures, Vine Ventures (notable VC connections, but explicit investment not confirmed)
- **Growth Signals**: UK debut at the Service Desk and IT Support Show (SITS) in May 2026; launched Renewal Management feature; rapidly hiring across product, engineering, AI, and legal roles; company uses its own platform (“Harmony runs on Harmony”)

## Competitive Advantages
- **Agentic AI‑first approach**: Goes beyond traditional ITSM by proactively resolving issues before users report them.
- **Autonomous operations**: Automates knowledge creation, ticket routing, asset lifecycle, and approvals — reducing manual work.
- **Hybrid integration**: Works alongside existing ITSM tools (ServiceNow, Jira, etc.) or as a full system of record, lowering switching barriers.
- **Out‑of‑the‑box workflows**: Pre‑built for common IT tasks (onboarding/offboarding, password resets, shadow IT detection) that can be customized.

## Strategic Focus
- Expand from IT to other enterprise service domains (HR, facilities, finance)
- Scale global presence through channel partners (e.g., YHM in the UK) and cloud marketplaces (AWS)
- Deepen AI agent capabilities and proactive detection
- Continue building out the product team (recently hired a VP Product, Head of AI, and Data Scientist)

## Why Work Here
- **Culture**: Fast‑growing, AI‑first startup with a strong technical team (many from Cisco, Microsoft, Epsagon, Yotpo). Emphasis on autonomy and “building the future of service management.”
- **Remote / Hybrid / Office**: Headquarters in New York (NYC) with significant engineering presence in Tel Aviv, Israel. Likely hybrid/remote‑friendly (roles listed on Ashby include remote positions).
- **Notable aspects**: Opportunity to shape a product still in its early stage; high ownership and impact; collaborative cross‑functional environment (engineering, product, AI, sales).

## Sources
1. [harmony.io](https://harmony.io/)
2. [LinkedIn Company Profile](https://www.linkedin.com/company/harmonyio)
3. [GitHub Organization](https://github.com/harmonyso)
4. [AWS Marketplace Seller Profile](https://aws.amazon.com/marketplace/seller-profile?id=seller-ewmsrdpzlvoeu)
5. [Harmony Jobs Page](https://jobs.ashbyhq.com/harmony)

## Other roles at Harmony

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- [Solutions Engineer - Tel Aviv](https://feeny.ai/job/solutions-engineer-tel-aviv-harmony-israel-s4kz6pjtmbxj) — Israel
- [Technical Account Manager - Tel Aviv](https://feeny.ai/job/technical-account-manager-tel-aviv-harmony-israel-0f0pfyd3q975) — Israel
- [AI-First Marketing Generalist & Agent Manager](https://feeny.ai/job/ai-first-marketing-generalist-agent-manager-harmony-new-york-8jdgpnexjmbn) — New York, NY
- [Talent Acquisition Partner](https://feeny.ai/job/talent-acquisition-partner-harmony-new-york-bysb21wjppdz) — New York, NY
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