--- title: 'Solutions Engineer at Persona' canonical: 'https://feeny.ai/job/solutions-engineer-persona-san-francisco-mzj8dy1cpcjd' type: 'job' last_seen: '2026-09-09' --- # Solutions Engineer at Persona - **Company:** Persona - **Location:** San Francisco, CA - **Compensation:** $105k–$170k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-01-20 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/persona/d1c19a46-645e-4bff-aa31-f81d8a27cc51/application **Skills:** APIs, Web Development, Technical Problem Solving, Python, SQL, Bash, Ruby, Compliance, Identity Verification, Fraud Prevention > Serve as a technical advisor and implementation expert for customers, guiding them through the design, deployment, and scaling of Persona's identity platform solutions. The role involves end-to-end delivery of technical outcomes, collaborating with cross-functional teams, and developing internal tools and playbooks... ## Job description ## About Persona Persona https://withpersona.com/ is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly. We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live. We’re growing rapidly and looking for exceptional people to join us! ## ABOUT THE ROLE As a Solutions Engineer, you’ll be a key technical advisor and implementation expert for our customers — helping them design, deploy, and scale solutions that leverage Persona’s platform. You’ll sit at the intersection of product, engineering, and customer success, translating business needs into elegant technical outcomes that drive real-world impact. This role combines hands-on technical problem-solving with strategic partnership. You’ll guide customers through discovery, design, implementation, and optimization phases, ensuring they achieve measurable value at each stage. You’ll also collaborate internally to improve our tools, automation, and playbooks — helping Persona deliver world-class customer experiences at scale. We’re looking for someone excited by both depth and breadth: comfortable diving into code and APIs, but also energized by collaborating with cross-functional teams and customers across use-cases. ## WHY THIS ROLE MATTERS This role sits at the heart of Persona’s mission: helping businesses build trust in a scalable, secure way. As a bridge between our technology and our customers’ goals, you’ll shape how organizations integrate and expand Persona — and how we evolve our platform to serve them better. Your work will directly influence customer success, product direction, and operational scalability. You’ll help us create the foundation for a world-class technical solutions organization that grows with our customers and our business. ## WHAT YOU'LL DO AT PERSONA - Be the technical point of contact for a portfolio of customers - advising on architecture, implementation, and optimization of Persona’s products. - Own end-to-end delivery for technical solutions from discovery and design to deployment, QA, and post-launch success. - Partner closely with your account team to retain and expand your customer portfolio, helping your customers build their identity operations and ensuring they are wildly successful in achieving their business outcomes. - Advise customers strategically, helping them solve complex business challenges through creative technical solutions. - Partner with Product to relay insights from the field that inform roadmap priorities and feature design. - Develop scalable assets such as internal tools, documentation, automations, and playbooks that improve team efficiency and customer outcomes. - Drive repeatability by codifying learnings into reusable processes that elevate the entire Solutions organization. ## WHAT YOU'LL BRING TO PERSONA - 3–7 years of experience in a technical, customer-facing role — such as Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or Solutions Architect. - Technical fluency across APIs, integrations, and web development concepts; familiarity with scripting (Python, SQL, Bash, Ruby) a plus. - Strong communication skills, able to articulate technical concepts to non-technical stakeholders and vice versa. - Demonstrated ability to own complex projects from scoping through implementation. - Comfort operating in ambiguous environments - proactive, adaptable, and energized by problem-solving. - Collaborative, curious, and eager to learn - with a growth mindset and bias toward action. - You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations - Willingness to travel up to 25% of the time for customer engagements - Bonus: experience in compliance, identity verification, or fraud prevention ## Benefits and Perks For full-time US-based employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. For full-time UK employees, Persona offers a wide range of benefits, including private medical insurance, dental insurance, a 6% employer pension contribution, unlimited PTO, a monthly wellness stipend, professional development stipend, co-working stipend, and more. As part of our interview process, all candidates will be asked to verify their identity with Persona. This step is used solely to confirm that candidates are who they say they are, and will have no impact on hiring decisions. ## About Persona ## Company Overview - **One-liner**: Persona provides a flexible and secure identity verification platform that helps businesses verify real people and real businesses online. - **Entity Type**: Private (funding stage and total funding not publicly available in provided sources) - **Headquarters**: San Francisco, California, USA - **Founded**: Not publicly available from provided sources - **Founders**: Not publicly available from provided sources ## Core Business - **Primary industry**: Identity verification, fraud prevention, compliance (KYC/KYB), workforce verification - **Target customers**: B2B – enterprises, fintechs, online platforms, and any business that needs to verify users or businesses - **Mission or purpose**: “Keeping the internet human” and “humanizing online identity” – building a safer and more accessible internet by being the identity layer that powers it. ## Products & Services - **Verifications**: Verify identities using modern signals and authoritative records. - **Dynamic Flow**: Build custom information-collection flows that maximize conversion and minimize fraud. - **Workflows**: Automate identity processes around use cases like KYC, KYB, and workforce verification. - **Cases**: Equip your team or Persona’s platform agents to review cases and investigate activity. - **Graph**: Detect coordinated fraud in real time with link analysis and signals. - **Privacy Portal**: A secure, user-friendly portal for consumers to manage their privacy and personal data requests. All offerings are modular, API-first, and delivered as a SaaS platform. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Not publicly available (revenue and total funding not found in provided sources) - **Notable Investors/Partners**: Not mentioned in provided search results - **Growth Signals**: - Described as “one of the fastest growing companies in technology” on their early careers page. - Hiring heavily for mid-level talent (59% of roles) with 32 open positions; 38% of roles are in engineering. - 100% of job postings require OpenAI skills, indicating deep AI integration across all functions. - Hiring has been flat for two months, suggesting steady rather than explosive momentum. - Company concentrated in San Francisco (26 of 32 roles), with 4 remote positions. ## Competitive Advantages - **Security and privacy at the core**: Compliant and certified to the highest industry standards; provides a consumer privacy portal. - **Modular, flexible platform**: Building blocks for any identity use case, from simple verification to complex fraud orchestration. - **Graph technology**: Real-time link analysis to detect coordinated fraud – a differentiator over basic verification tools. - **Speed without compromise**: Culture of efficiency while maintaining high quality. ## Strategic Focus - **AI integration across every function**: OpenAI skills required for all roles, signaling that AI is core to product, sales, engineering, and operations. - **Scaling execution**: Inverted seniority mix (59% mid-level, 16% senior) suggests the company is prioritizing doers and individual contributors over management layers. - **Expanding identity lifecycle**: From initial verification to ongoing fraud prevention and workforce identity. ## Why Work Here - **Culture & Values**: “People first,” “speed is not a tradeoff,” “work in public,” “start small, think big,” “lead by serving.” Emphasis on collaboration, continuous improvement, and high standards. - **Benefits & Perks**: - 401(k) with 3% automatic annual contribution (even if employee doesn’t contribute). - Unlimited PTO and quarterly company-wide wellness days. - 16 weeks parental leave (including all paths to parenthood). - Annual professional development reimbursement (courses, books, conferences). - Monthly wellness stipend (gym, books, etc.) and coworking stipend for remote employees. - Commuter benefits, catered lunch on in-office days, weekly company meetings, team offsites, and social events. - **Engineering Culture**: Mentorship from former Square, Dropbox, and Coursera engineers; ship features end-to-end from week one; strong early career programs (internships, technical leadership program). - **Work Model**: Hybrid/office-first in San Francisco, with some fully remote roles available. In-office presence includes catered meals and curated social events. ## Sources 1. [withpersona.com/careers](https://withpersona.com/careers/) 2. [withpersona.com](https://withpersona.com/) 3. [withpersona.com/about](https://withpersona.com/about) 4. [withpersona.com/early-careers](https://withpersona.com/early-careers/) 5. 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