---
title: 'Solutions Engineer (Product Expert) | Housing at EliseAI'
canonical: 'https://feeny.ai/job/solutions-engineer-product-expert-housing-eliseai-new-york-g2php0wwajt1'
type: 'job'
last_seen: '2026-10-14'
---

# Solutions Engineer (Product Expert) | Housing at EliseAI

- **Company:** [EliseAI](https://feeny.ai/companies/eliseai)
- **Location:** New York, NY
- **Compensation:** $135k–$160k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/EliseAI/866d9768-9a9e-4e7d-aa2a-da977c5b5dde/application

**Skills:** SaaS, Product Development, Launch Processes, CRM Tools, Support Ticketing Systems, Technical Troubleshooting, QA Processes, Self-serve Tool Development

> The Solutions Engineer supports product launches and client implementations by conducting discovery, providing technical training, and troubleshooting. This role involves collaborating with support engineers and customer success managers to ensure smooth product adoption and effective issue resolution.

## Job description

## About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

- Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
- Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a [$350 million](https://eliseai.com/blog/intelligence-is-getting-cheaper-life-should-too) funding round at a $4 billion valuation led by Andreessen Horowitz (a16z) and Bessemer Venture Partners to accelerate this mission.

## About The Role

As a Solutions Engineer at EliseAI, you will be integral to our product launch and support processes. You will work closely with clients, support engineers, and customer success managers to ensure smooth product implementations and troubleshooting. Your role involves developing launch tools, understanding product functionalities in-depth, and providing training and escalation support.

## Key Responsibilities

- Conduct thorough discovery sessions with new clients to understand their product area and requirements
- Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration
- Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes
- Provide in-depth technical support and guidance to prospects, including product demonstrations, presentations, and explanations of complex technical concepts
- Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues
- Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area
- Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support
- Attract top-tier talent to join our driven team

Move at Rocket Speed, Build Something Massive We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

## Requirements

- 3+ years of experience in a Solutions Engineer role at a SaaS company
- Willingness to travel up to 20% to meet and engage with prospective clients
- Strong understanding of product development and launch processes
- Excellent problem-solving skills and the ability to troubleshoot technical issues
- Experience working with cross-functional teams, including engineering, operations, and product management
- Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
- Familiarity with customer relationship management (CRM) tools and support ticketing systems
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Experience with QA processes and developing self-serve tools is a plus
- Ability to work independently and as part of a team, with a proactive approach to problem-solving and support
- Willing to work in person at our office 4-5 days per week

## Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded ([unicorn!](https://www.eliseai.com/blog/eliseai-world-leader-in-ai-enabled-solutions-for-housing-raises-75-million-series-d-round-valuing-company-in-excess-of-1-billion)) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

## Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness & home services stipend to cover part of your expenses so you can focus on what matters
- A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
- Unlimited vacation and paid holidays
- We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range The salary range for this role is $135,000 - $200,000 USD. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

Employment with EliseAI is on an “at-will” basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will also consider qualified applicants in accordance with the Austin Fair Chance Hiring Ordinance.

If you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, please contact us at interview.accommodations@meetelise.com.

## About EliseAI

## Company Overview
- **One-liner**: EliseAI provides an agentic AI platform that automates communication and operational workflows for the housing and healthcare industries.
- **Entity Type**: Private (Series E)
- **Headquarters**: New York, United States
- **Founded**: 2017
- **Founders**: Minna Song (CEO & Co-Founder), Tony Stoyanov (CTO & Co-Founder)

## Core Business
- **Primary industry/industries**: AI-powered automation for property management and healthcare operations.
- **Target customers**: B2B; property management firms (multifamily and single-family), healthcare providers (hospitals, clinics, health systems).
- **Mission or purpose statement**: "To improve life’s most critical areas through AI automation. By rethinking how these systems operate with agentic AI, we give people back what matters most—time, money, and access to essential services they can truly afford." [eliseai.com](https://eliseai.com/careers)

## Products & Services
- **EliseAI Platform**: A unified, agentic AI platform that automates communication and operational workflows across multiple channels (Chat, Voice, Email, Text) for housing and healthcare providers. It handles over 1.5 million customer interactions per year and automates 90% of prospect workflows. [eliseai.com](https://eliseai.com/)
- **VoiceAI**: A voice solution that handles inbound and outbound calls 24/7 with zero hold time, supporting seven languages. [eliseai.com](https://eliseai.com/)
- **Chat**: Real-time website engagement for customer interactions. [eliseai.com](https://eliseai.com/)
- **Email & Text**: Automated management of inboxes and SMS communication for timely follow-ups and connections. [eliseai.com](https://eliseai.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of **$391.9M** across 5 rounds. Annual revenue is estimated at **$125.5M**. [linkedin.com](https://www.linkedin.com/company/eliseai)
- **Notable Investors/Partners**: Andreessen Horowitz (led the $250M Series E in September 2025), Point72 Ventures (led Series C), Navitas Capital (led Series A & B), Golden Seeds (led Seed). [linkedin.com](https://www.linkedin.com/company/eliseai)
- **Growth Signals**: The company has grown headcount by **109.3% year-over-year** to 468 employees. It has raised a total of **$391.9M** in funding, including a massive $250M Series E in 2025. The platform handles over 1.5 million customer interactions per year and has contributed to $14 million in payroll savings for clients. [eliseai.com](https://eliseai.com/), [linkedin.com](https://www.linkedin.com/company/eliseai)

## Competitive Advantages
- **Unified Platform**: Consolidates all AI capabilities (chat, voice, email, text) for housing and healthcare onto a single platform, eliminating the need for multiple point solutions. [eliseai.com](https://eliseai.com/about-us)
- **Deep Industry Focus**: Specializes exclusively in housing and healthcare, allowing for highly tailored solutions that address specific regulatory and operational complexities of these sectors.
- **Proven Scale & ROI**: Handles over 1.5 million customer interactions per year and has automated 90% of prospect workflows, directly contributing to $14 million in payroll savings for clients. [eliseai.com](https://eliseai.com/)
- **Massive Capital & Backing**: With $391.9M in total funding and a $250M Series E led by Andreessen Horowitz, the company has significant resources to invest in R&D, talent, and market expansion. [linkedin.com](https://www.linkedin.com/company/eliseai)

## Strategic Focus
- **Product Expansion**: Continuing to build out its unified AI platform, with a focus on new features and verticals within housing and healthcare.
- **Scaling the Platform**: Relentless iteration and rapid product launches to address critical inefficiencies in its target industries. [eliseai.com](https://eliseai.com/about-us)
- **Market Penetration**: Deepening its footprint in the housing and healthcare sectors, with a clear focus on becoming the standard for AI-driven operations in these fields.

## Why Work Here
- **Culture**: Described as a high-performance, "rocket ship" environment where "progress comes first, perfection later." The company values transparency, collaboration, and autonomy, with a focus on shipping and learning quickly. [eliseai.com](https://eliseai.com/careers)
- **Impact**: Employees are given ownership of problems and outcomes, with a strong emphasis on individual impact. The work directly addresses critical needs in housing and healthcare. [eliseai.com](https://eliseai.com/careers)
- **Growth & Learning**: The company is described as an "elite training ground" where the work is hard and intense, but highly valuable for career development. [eliseai.com](https://eliseai.com/careers)
- **Work Model**: The company has offices in New York, NY (HQ); San Francisco, CA; Chicago, IL; Boston, MA; and Toronto, Canada. The specific remote/hybrid policy is not explicitly stated on the careers page, but the presence of multiple offices suggests a hybrid or in-office model is likely. [eliseai.com](https://eliseai.com/careers)
- **Engineering Culture**: A team of 40+ engineers who are focused on "relentless iteration" and shipping new products and features rapidly. The company emphasizes a culture of moving at "rocket speed" and building something massive. [eliseai.com](https://eliseai.com/careers)

## Sources
1. [eliseai.com](https://eliseai.com/)
2. [eliseai.com/careers](https://eliseai.com/careers)
3. [eliseai.com/about-us](https://eliseai.com/about-us)
4. [linkedin.com](https://www.linkedin.com/company/eliseai)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/eliseai)

## Other roles at EliseAI

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