--- title: 'Solutions Engineer at Vapi' canonical: 'https://feeny.ai/job/solutions-engineer-vapi-san-francisco-wb7c25r5vcnn' type: 'job' last_seen: '2026-10-24' --- # Solutions Engineer at Vapi - **Company:** Vapi - **Location:** San Francisco, CA - **Compensation:** $140k–$160k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-22 - **Last confirmed live:** 2026-10-24 - **Apply:** https://jobs.ashbyhq.com/vapi/0ac869b1-0697-479d-a22b-17a5e160ffe5 ## Job description Vapi (/ˈVɑːpi/): - Voice AI that resolves, not transfers - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life - Trusted by 1 million developers building the future of voice agents - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised - [Try talking to Vapi now!](https://vapi.ai/) Why We’re Hiring This Role: - Enterprise prospects need hands-on technical guidance to go from interest to a successful pilot to production. - Vapi’s API has 4,200 points of configuration, so enterprises can deploy even the most complex CX use cases. Solutions Engineers bring that to life during the sales cycle. - Solutions Engineers are the bridge between customers, Sales, and Product. What you learn in the field shapes what we build next. What You’ll Do: - 30 days: Ramp on Vapi’s architecture, build your own voice agents end-to-end, and learn how customers build with our APIs. - 60 days: Lead technical discovery, scope integrations with telephony, CRM, and backend systems, and prototype voice agent solutions alongside AEs. - 90 days: Own the technical side of strategic enterprise sales cycles and pilots end-to-end with AEs, from first demo through security review and production handoff. - Ongoing: Build reusable demos, reference architectures, and documentation. Bring customer feedback to Product and Engineering to influence the roadmap. Who You Are: - 3+ years in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role. - You’ve worked at a high-growth company somewhere between Series B and Series F. - You’re a world-class educator who can explain complex systems to engineers and executives alike. - You’re hands-on with code. You’re comfortable with REST APIs, webhooks, and scripting in Python or JavaScript, and you can build a working prototype quickly. - Experience with telephony, contact center platforms, or LLM-based applications is a strong plus. - You stay calm and resourceful when a live demo or pilot goes sideways. - Bonus: You’ve built your own startup. Why Vapi: - Generational impact: Build the human interface for every business - Ownership culture: 70% of the company are previous founders - Kind team: The founders, Jordan and Nikhil, are Canadians - Tier-1 Investors: YC, KP seed, Bessemer Series A What We Offer: - Real stake: We offer a competitive salary and excellent equity ownership - Comprehensive health coverage: medical, dental, and vision plans - Team love: We love hanging out, and we do quarterly off-sites - Flexible time off: take what you need - More: catered meals, transportation, gym, and a $10k annual L&D budget ## About Vapi ## Company Overview - **One-liner**: Vapi is a developer platform for building, deploying, and managing enterprise-grade voice AI agents. - **Entity Type**: Private (Series B, $72M total funding) - **Headquarters**: San Francisco, California, USA - **Founded**: 2023 - **Founders**: Jordan Dearsley and Nikhil Gupta ## Core Business - **Primary industry**: Voice AI Infrastructure / Developer Tools - **Target customers**: B2B, primarily Large Enterprises (e.g., Amazon Ring, Intuit, New York Life) and a self-serve developer platform for SMBs. - **Mission or purpose**: To provide the infrastructure and orchestration layer for companies to build and deploy voice agents that deliver high-quality outcomes at scale. ## Products & Services - **[Vapi Platform]**: An API-first platform that provides the core infrastructure for building, testing, and deploying voice AI agents. It handles speech-to-text, AI orchestration, and text-to-speech, with sub-500ms latency. It supports two main primitives: - **Assistants**: Single-agent setups for specific tasks like customer support, lead qualification, and booking. - **Squads**: Multi-agent orchestration for complex workflows with context-preserving transfers (e.g., medical triage, e-commerce routing). - **[Vapi CLI]**: A command-line tool that brings the full power of the Vapi platform to a developer's terminal for rapid iteration and deployment. ## Market Standing - **Valuation**: ~$500 million (post-money, as of May 2026) - **Key Metric**: Annual recurring revenue (ARR) is in the "healthy" eight figures. Total funding is $72 million. - **Notable Investors/Partners**: - **Lead Series B**: Peak XV Partners - **Other Investors**: Microsoft's M12, Kleiner Perkins, Bessemer Venture Partners - **Key Customer**: Amazon Ring, which routes 100% of its inbound calls through Vapi after evaluating over 40 competitors. - **Other Enterprise Customers**: Kavak, Instawork, New York Life, UnityAI, Cherry, Intuit. - **Growth Signals**: - Handled over **1 billion** calls since launch, processing between **1 million and 5 million calls per day**. - Over **1 million developers** have used the self-serve platform. - More than **750,000 agents** have been launched on the platform. - Won Amazon Ring, a high-profile enterprise customer, in late 2024. - Active job postings are growing (+20.8% quarterly). ## Competitive Advantages - **Enterprise-Grade Infrastructure**: Offers sub-500ms latency, built-in AI guardrails, SOC 2, HIPAA, and PCI compliance, single sign-on (SSO), OAuth2, and role-based access control (RBAC). - **Developer-First, Then Enterprise**: The platform was battle-tested at significant scale through its self-serve developer community before signing major enterprise clients, giving it a robustness that competitors lack. - **Granular Control**: Provides enterprises with deep control over the behavior, reliability, and compliance of their AI agents, which was a key factor in winning Amazon Ring's business. - **Scalability**: Proven to handle massive volume (billions of calls) with a 99.9% uptime SLA for enterprise clients. ## Strategic Focus - **Hiring for Scale**: The company is actively expanding its engineering, infrastructure, and go-to-market teams to capitalize on its growth. - **Deepening Enterprise Penetration**: Following the win with Amazon Ring, Vapi is focused on onboarding more large, complex enterprises. - **Infrastructure over Application**: Vapi aims to differentiate by being the underlying orchestration and reliability layer for voice AI, rather than a pre-packaged application. ## Why Work Here - **High-Impact, Fast-Growing**: Vapi is at the center of the booming voice AI space, processing billions of calls and serving iconic companies like Amazon. Employees have a direct impact on a platform that is reshaping customer service. - **Engineering Culture**: The company is API-first and developer-centric, founded by engineers from the University of Waterloo and Y Combinator. - **Remote/Hybrid Policy**: The company appears to have a hybrid model, with roles listed in New York City (NYC) and likely San Francisco, but also offers a degree of flexibility. - **Notable Perks/Culture**: The company is still in a high-growth phase (around 100 employees), offering the opportunity to work on cutting-edge AI infrastructure with a strong focus on engineering excellence and deployment support. The team includes a "Forward Deployed" engineer role, indicating a culture of deep customer partnership. ## Sources 1. [vapi.ai](https://vapi.ai/) 2. [TechCrunch](https://techcrunch.com/2026/05/12/vapi-hits-500m-valuation-as-amazon-ring-chose-its-ai-platform-over-40-rivals/) 3. [LinkedIn](https://www.linkedin.com/company/vapi-ai) 4. [docs.vapi.ai](https://docs.vapi.ai/) ## Other roles at Vapi - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-vapi-san-francisco-zs0k4hqp530e) — San Francisco, CA - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-vapi-new-york-csp6en8pjg72) — New York, NY - [Engineering Manager, Trust & Safety](https://feeny.ai/job/engineering-manager-trust-safety-vapi-san-francisco-sertp61yrtqg) — San Francisco, CA - [Member of Technical Staff, Frontend](https://feeny.ai/job/member-of-technical-staff-frontend-vapi-san-francisco-1n5qwm4p4vzc) — San Francisco, CA - [Member of Technical Staff, Agentic Release Engineer](https://feeny.ai/job/member-of-technical-staff-agentic-release-engineer-vapi-san-francisco-pgwgxkt2gmw5) — San Francisco, CA - [Customer Support Engineer](https://feeny.ai/job/customer-support-engineer-vapi-san-francisco-xgtr19ga6xck) — San Francisco, CA - [Member of Technical Staff, Infrastructure Engineer](https://feeny.ai/job/member-of-technical-staff-infrastructure-engineer-vapi-san-francisco-r6mn1my5z43y) — San Francisco, CA - [Sales Recruiter](https://feeny.ai/job/sales-recruiter-vapi-san-francisco-wahm9kdytbv0) — San Francisco, CA - [Member of Technical Staff, Agentic Developer Experience](https://feeny.ai/job/member-of-technical-staff-agentic-developer-experience-vapi-san-francisco-4fkwxym79xtr) — San Francisco, CA - [Sales Development Representative (SDR)](https://feeny.ai/job/sales-development-representative-sdr-vapi-san-francisco-6ewfz3dq4zbw) — San Francisco, CA